★★★★★
based on 13393 reviews published
Latest negative customer reviews
A broken JBL lime wood that makes big bubbles.....not at all suitable for seawater. The pack of 2 is suitable.
Hello, I received order WECXPEDBD and one of the items was incorrect. I ordered MILWAUKEE - ORP Solution 200-275 mV - 230ml Reference: MA9020 and I received MILWAUKEE - Storage Solution for pH and Redox Electrodes MA9015. I would like to receive the item I ordered, how do you plan to resolve the issue? Best regards, Luis Valadares
I did not receive the product
Is it really a glue for corals? I made 10 cuttings a month ago, I bought this glue for more convenience.. 2 days after gluing the corals, I have 9 dead corals, the only one that is alive is the biggest, the smaller ones didn't survive. I'm disgusted.
Customer service that does not respond.
Big problem with DPD delivery. A shame.
You didn't send the item I bought
Order received 3 days late and package completely mishandled But that doesn't put zoanthus in question
No not satisfied the parcel arrived smashed for salt not terrible packaging not strong enough shame I do not know if I would recommend
Very disappointed with this merchant site, I ordered a 900€ skimmer which arrived broken and for a month and a half I've been waiting for the part which never arrived.
Salt bucket was broken
I have not received my parcel. I've waited 3 weeks and the coli hasn't arrived yet! What can I do?
The cones on either side of the trap do not hold in place. The product is therefore useless as it doesn't work.
Very bad experience. Order delivered more than a week late, I ask for a refund, the service tells me they are doing the necessary...... Delivery made anyway. A company that does what it wants and doesn't give a damn about its customers. To be avoided
Product did not work
2 emails sent for delay. No response. It's not serious or professional
The device ordered did not work. I sent it back
Not satisfied sent expired products and only partial refund
The transport company delivered my parcel 8km from the location I had chosen, in my village. As I didn't have a car, I had to hitchhike. This is not normal
I received a defective product and I'm still waiting for them to take the trouble to answer my emails so that they can offer me a replacement or a refund Of course, once the sale was made, they disappeared I am very unhappy with their behavior, and I will continue to try to contact them
Some of the goods received had expired. Several pictures were sent to the support on request, to which there was no response. I will not be ordering from them again!
Big problem i paid2 to be delivered to my home but the DPD company delivered my parcel to a relay !!!!
Package received damaged
Following a request for an accelerated order for which I paid a higher price, I only received the parcel 4 days after the planned date, very disappointed.
Delivery too expensive broken parcel
I have the impression that the bulb has already been used, I'm disappointed...
Mal equivocaron mi dirección y tuve q pagar 2 veces más lo que costaba el envío a España. No compraré más
I ordered an eheim 350 uv filter and received the 500, which is too much for my 150-litre aquarium, not to mention that the pipe diameters are not the same.
Very good site very serious speed of shipment I highly recommend
Paypal payment fees applied. Never seen before on eCommerce purchases! Very bad information on the site which did not show these fees.
Too disappointed with my 2 roots I will not order again
Very disappointed
Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.
I'm still waiting for the return and refund policy.
Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .
Fast delivery Too bad one of the products is very defective!
Changed the delivery method even though I'm handicapped, which cost me a return trip in a cab - not at all professional.
The bucket was completely ripped open the salt I recovered from the packaging
Unfortunately, after purchasing a UV sterilizer, it stopped working after 6 hours.... I'm waiting for customer service to get back to me...
Don't soccer against green water