Reviews Zoanthus.fr

Order placed at 11 o'clock, additional order placed 30 minutes later. The second one was not honored without explanations until I inquired about it. After a week, I was told that additional shipping fees were due and I was offered either to place an additional order by paying the shipping fees or to get a refund; I requested the refund, and I am still waiting for it. I would like to point out that I have ordered over 3000 euros worth of various materials and products in the last 2 years. Business policy needs to be reviewed, in the meantime, one less customer.

Hi, in fact the answer should have been yes and no! But let's put things into perspective (I will continue to order from you) but when we order an ICP test it's because it's urgent and we want to stop the loss of our animals... respectfully! Olivier Bruaut

The parts are incompatible and unusable as they are; I am waiting for a response from Zoanthus who was supposed to inform Tunze.

Regarding order no. RKQDXKPVL which, to date, is still "in preparation" despite the payment being made on 07.05.2025, it is presumed that it will never arrive. I am therefore forced to order another product to avoid losing the money already paid; the situation is very unfair also because before placing the order I wrote to you and you assured me that it was in stock (1 unit) and even earlier I had checked on your site and the product was listed as available in 2 units.

Problem package not received I will not order anything anymore incompetent dpd delivery as usual

Scum is not good, scum at all!

Bad article received that has nothing to do with my order, I am still waiting for the shipment of my order.

No response to my request regarding the ICP test that was not included in the package. Is this normal? Is the delivery delayed? Best regards

The product sent did not match the order

The product was expired: to be used before 11/2024

I bought a skimmer and was very very disappointed because it makes way too much noise, it's really very annoying and it cost me 300 euros, lamentable

A broken JBL lime wood that makes big bubbles.....not at all suitable for seawater. The pack of 2 is suitable.

Hello, I received order WECXPEDBD and one of the items was incorrect. I ordered MILWAUKEE - ORP Solution 200-275 mV - 230ml Reference: MA9020 and I received MILWAUKEE - Storage Solution for pH and Redox Electrodes MA9015. I would like to receive the item I ordered, how do you plan to resolve the issue? Best regards, Luis Valadares

I did not receive the product

Is it really a glue for corals? I made 10 cuttings a month ago, I bought this glue for more convenience.. 2 days after gluing the corals, I have 9 dead corals, the only one that is alive is the biggest, the smaller ones didn't survive. I'm disgusted.

Customer service that does not respond.

Big problem with DPD delivery. A shame.

You didn't send the item I bought

Order received 3 days late and package completely mishandled But that doesn't put zoanthus in question

No not satisfied the parcel arrived smashed for salt not terrible packaging not strong enough shame I do not know if I would recommend

Very disappointed with this merchant site, I ordered a 900€ skimmer which arrived broken and for a month and a half I've been waiting for the part which never arrived.

Salt bucket was broken

I have not received my parcel. I've waited 3 weeks and the coli hasn't arrived yet! What can I do?

The cones on either side of the trap do not hold in place. The product is therefore useless as it doesn't work.

Very bad experience. Order delivered more than a week late, I ask for a refund, the service tells me they are doing the necessary...... Delivery made anyway. A company that does what it wants and doesn't give a damn about its customers. To be avoided

Product did not work

2 emails sent for delay. No response. It's not serious or professional

The device ordered did not work. I sent it back

Not satisfied sent expired products and only partial refund

The transport company delivered my parcel 8km from the location I had chosen, in my village. As I didn't have a car, I had to hitchhike. This is not normal

I received a defective product and I'm still waiting for them to take the trouble to answer my emails so that they can offer me a replacement or a refund Of course, once the sale was made, they disappeared I am very unhappy with their behavior, and I will continue to try to contact them

Some of the goods received had expired. Several pictures were sent to the support on request, to which there was no response. I will not be ordering from them again!

Big problem i paid2 to be delivered to my home but the DPD company delivered my parcel to a relay !!!!

Package received damaged

Following a request for an accelerated order for which I paid a higher price, I only received the parcel 4 days after the planned date, very disappointed.

Delivery too expensive broken parcel

I have the impression that the bulb has already been used, I'm disappointed...

Mal equivocaron mi dirección y tuve q pagar 2 veces más lo que costaba el envío a España. No compraré más

I ordered an eheim 350 uv filter and received the 500, which is too much for my 150-litre aquarium, not to mention that the pipe diameters are not the same.

Very good site very serious speed of shipment I highly recommend