Reviews Zoanthus.fr

Salt bucket was broken

I have not received my parcel. I've waited 3 weeks and the coli hasn't arrived yet! What can I do?

The cones on either side of the trap do not hold in place. The product is therefore useless as it doesn't work.

Very bad experience. Order delivered more than a week late, I ask for a refund, the service tells me they are doing the necessary...... Delivery made anyway. A company that does what it wants and doesn't give a damn about its customers. To be avoided

Product did not work

2 emails sent for delay. No response. It's not serious or professional

The device ordered did not work. I sent it back

Not satisfied sent expired products and only partial refund

The transport company delivered my parcel 8km from the location I had chosen, in my village. As I didn't have a car, I had to hitchhike. This is not normal

I received a defective product and I'm still waiting for them to take the trouble to answer my emails so that they can offer me a replacement or a refund Of course, once the sale was made, they disappeared I am very unhappy with their behavior, and I will continue to try to contact them

Some of the goods received had expired. Several pictures were sent to the support on request, to which there was no response. I will not be ordering from them again!

Big problem i paid2 to be delivered to my home but the DPD company delivered my parcel to a relay !!!!

Package received damaged

Following a request for an accelerated order for which I paid a higher price, I only received the parcel 4 days after the planned date, very disappointed.

Delivery too expensive broken parcel

I have the impression that the bulb has already been used, I'm disappointed...

Mal equivocaron mi dirección y tuve q pagar 2 veces más lo que costaba el envío a España. No compraré más

I ordered an eheim 350 uv filter and received the 500, which is too much for my 150-litre aquarium, not to mention that the pipe diameters are not the same.

Very good site very serious speed of shipment I highly recommend

Paypal payment fees applied. Never seen before on eCommerce purchases! Very bad information on the site which did not show these fees.

Too disappointed with my 2 roots I will not order again

Very disappointed

Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.

I'm still waiting for the return and refund policy.

Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .

Fast delivery Too bad one of the products is very defective!

Changed the delivery method even though I'm handicapped, which cost me a return trip in a cab - not at all professional.

The bucket was completely ripped open the salt I recovered from the packaging

Unfortunately, after purchasing a UV sterilizer, it stopped working after 6 hours.... I'm waiting for customer service to get back to me...

Don't soccer against green water

Bucket of salt received ripped open

Order received does not correspond to the visual of the site! I hope a commercial gesture will be made!

Received two boxes with 3 B ampoules and two A ampoules, whereas the instructions mention the opposite. The treatment for day 7 is problematic as the 3rd A ampoule is missing. I sent an email but got no reply. Disappointed

No efficiency

Prices are pretty good, as is product availability. HOWEVER, the after-sales service is completely out of order. I sent a product to the after-sales service more than 4 months ago and have not heard from it... Despite several emails and phone calls, no one has replied. Especially the shipping costs of SAV and charged to the customer. In short, it's a real shame.... I'm still waiting for my after-sales product......

Lousy! I ordered twice and both times there were problems. The second time, I did not receive my order and total refusal for a new shipment or a refund.

It's very easy to search for a product on the site, with intuitive navigation. Fast delivery, with information communicated in real time right through to collection at the relay point.

Shipping problem dependent on site, responded once package delivered. Very disappointed.

Hello I received an open box where the spoon was missing, so it was unusable and I couldn't reach the customer service. Very disappointed.

Not at all satisfied, the order arrived more than 3 weeks after the order because the package was damaged. Once I received my order I opened the parcel and one of my buckets was broken and magnesium was spilled in the bottom of the box...