/10
★★★★★
based on 11994 reviews published
★★★★★
based on 11994 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Too disappointed with my 2 roots I will not order again
Mickaël B.
purchased on 22/03/2023
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Answer from Zoanthus.fr
Hello, We are sorry that the roots we received are not to your liking. You have 14 days to return them for a refund. Sincerely, Customer service.
1
/5
★☆☆☆☆
Very disappointed
Laurent C.
purchased on 16/10/2022
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Answer from Zoanthus.fr
Hello Mr Chapelle, Can you tell us more about the reason for your disappointment? Your order was delivered within 24h to the selected relay point. Thank you, Sincerely, Mr Coron
1
/5
★☆☆☆☆
Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.
Jean-sébastien C.
purchased on 22/09/2022
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Answer from Zoanthus.fr
Hello, Your review has been removed because it does not reflect reality and is abusive by saying that we are dishonest people. As a reminder, your review: Last order on this site. To be avoided in favor of other sites that are much more organized and honest in their customer relations. Our reply: Here's a totally unjustified review in bad faith. You ordered an EHEIM - AquaCorner 60, we delivered the right article, but after reception, you tell us that it was the EHEIM - AQUA 60 that you ordered. Well no, I'm sorry but it's a mistake on your part, and these two items are different and not at the same price. There was no error in delivery, organization or honesty on our part. When will you admit that you made a mistake with your order? Sincerely, Clément
1
/5
★☆☆☆☆
I'm still waiting for the return and refund policy.
Thierry V.
purchased on 21/09/2022
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Answer from Zoanthus.fr
Hello, We replied to your email on Tuesday at 10:51 am, 10 days after receiving it. Have you checked your spam or junk mail folder? I've just sent you the return conditions again. Having resolved your request quickly, can you please revise your note upwards? Thank you, Sincerely, Clément
1
/5
★☆☆☆☆
Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .
Acheteur Vérifié
purchased on 04/08/2022
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Answer from Zoanthus.fr
Hello, Contrary to what you say, it was clearly indicated on the site that we were on vacation. In three places, at the top of each page, at the top of the shopping cart and when selecting the delivery offer thanks to a red banner. I'm sorry you didn't see it. Sincerely, Clément
1
/5
★☆☆☆☆
Fast delivery Too bad one of the products is very defective!
Acheteur Vérifié
purchased on 27/03/2022
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1
/5
★☆☆☆☆
Changed the delivery method even though I'm handicapped, which cost me a return trip in a cab - not at all professional.
Acheteur Vérifié
purchased on 05/03/2022
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1
/5
★☆☆☆☆
The bucket was completely ripped open the salt I recovered from the packaging
Acheteur Vérifié
purchased on 09/01/2022
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1
/5
★☆☆☆☆
Unfortunately, after purchasing a UV sterilizer, it stopped working after 6 hours.... I'm waiting for customer service to get back to me...
Acheteur Vérifié
purchased on 12/11/2021
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1
/5
★☆☆☆☆
Don't soccer against green water
Acheteur Vérifié
purchased on 07/10/2021
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1
/5
★☆☆☆☆
Bucket of salt received ripped open
Acheteur Vérifié
purchased on 29/09/2021
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1
/5
★☆☆☆☆
Order received does not correspond to the visual of the site! I hope a commercial gesture will be made!
Acheteur Vérifié
purchased on 27/07/2021
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1
/5
★☆☆☆☆
Received two boxes with 3 B ampoules and two A ampoules, whereas the instructions mention the opposite. The treatment for day 7 is problematic as the 3rd A ampoule is missing. I sent an email but got no reply. Disappointed
Acheteur Vérifié
purchased on 21/06/2021
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Answer from Zoanthus.fr
Hello, I'm aware of the problem when I received your order, I apologize. I've checked our mailbox, but I can't find the bulbs. Could you please send us photos of the bulbs you received? Thank you in advance, Sincerely;
1
/5
★☆☆☆☆
No efficiency
Acheteur Vérifié
purchased on 02/06/2021
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1
/5
★☆☆☆☆
Prices are pretty good, as is product availability. HOWEVER, the after-sales service is completely out of order. I sent a product to the after-sales service more than 4 months ago and have not heard from it... Despite several emails and phone calls, no one has replied. Especially the shipping costs of SAV and charged to the customer. In short, it's a real shame.... I'm still waiting for my after-sales product......
Acheteur Vérifié
purchased on 10/05/2021
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1
/5
★☆☆☆☆
Lousy! I ordered twice and both times there were problems. The second time, I did not receive my order and total refusal for a new shipment or a refund.
Acheteur Vérifié
purchased on 28/04/2021
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Answer from Zoanthus.fr
Hello, please contact our customer service to answer your request. Thank you and have a nice day.
1
/5
★☆☆☆☆
It's very easy to search for a product on the site, with intuitive navigation. Fast delivery, with information communicated in real time right through to collection at the relay point.
Acheteur Vérifié
purchased on 08/05/2021
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Answer from Zoanthus.fr
Hello, Thank you for your comment. Unless we are mistaken, your comment seems positive and does not correspond to the rating left (1 star out of 5). Is this a mistake? Thank you and we look forward to seeing you again at Zoanthus.
1
/5
★☆☆☆☆
Shipping problem dependent on site, responded once package delivered. Very disappointed.
Acheteur Vérifié
purchased on 19/04/2021
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1
/5
★☆☆☆☆
Hello I received an open box where the spoon was missing, so it was unusable and I couldn't reach the customer service. Very disappointed.
Acheteur Vérifié
purchased on 26/02/2021
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Answer from Zoanthus.fr
Hello, I'm really sorry that you are missing a spoon in a salifert test box, but we are not aware of this as we don't have an email from you, in which case, we could have dealt with the soap.
Best regards, Clément
Best regards, Clément
1
/5
★☆☆☆☆
Not at all satisfied, the order arrived more than 3 weeks after the order because the package was damaged.
Once I received my order I opened the parcel and one of my buckets was broken and magnesium was spilled in the bottom of the box...
Acheteur Vérifié
purchased on 17/02/2021
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1
/5
★☆☆☆☆
The cuprisorb arrived with the lid already open. I'm not happy to receive products that look like they're not new. My request for an explanation didn't convince me and the person in charge wouldn't listen. I can return the product for a refund, but at my own expense.
What's more, the activated carbon arrived in a bucket without a label and without any explanation or instructions on how to use it, which is impractical and forbidden in France (I subsequently received explanations by e-mail). In short, I'm not satisfied with this order.
Acheteur Vérifié
purchased on 14/02/2021
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1
/5
★☆☆☆☆
I am very dissatisfied with one of the products I bought because it doesn't work. I filed a complaint with zoanhus the same day it was delivered and in use - it's been 3 days and still no news 🙁
Acheteur Vérifié
purchased on 14/02/2021
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1
/5
★☆☆☆☆
On my last order, I'm missing one product out of the four I ordered. I've written to zoanthus twice now and still no reply. I'm a bit surprised, knowing that they're quite reactive.
Acheteur Vérifié
purchased on 06/02/2021
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1
/5
★☆☆☆☆
Lack of product details. In addition, the instructions for use are in English. Not all aquarists are experts.
Acheteur Vérifié
purchased on 11/01/2021
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1
/5
★☆☆☆☆
I am not happy at all with the delivery company (DPD). I'm sorry to give you this rating when the parcel was very well packed and the product is very good too.
Acheteur Vérifié
purchased on 26/01/2021
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1
/5
★☆☆☆☆
A very large order arrived with very poor internal packaging, broken glass product, live sand that leaked during transport, etc. The person in charge got back to me very quickly, informing me that I would have to wait 24 hours before potentially finding a solution. For the past 15 DAYS, I have not heard from him, either by e-mail or on the phone. Order cashed, but after-sales service is non-existent as I write.
Acheteur Vérifié
purchased on 06/12/2020
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1
/5
★☆☆☆☆
Bad
Acheteur Vérifié
purchased on 02/11/2020
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1
/5
★☆☆☆☆
Repeated worries. No longer responds to emails as soon as there is a problem. Sends incomplete material and plays dead.
Acheteur Vérifié
purchased on 11/12/2020
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Answer from Zoanthus.fr
Hello, Thank you for your feedback. We do not send incomplete equipment. The boxes are made at the manufacturer's factory and are not opened before shipment. Missing items may remain, even if they are extremely rare.
Our after-sales service processed your request within 5 days by email. I'm sorry if this delay didn't suit you, we had a lot to do at the beginning of December.
Thank you for your understanding.
Sincerely, Clément
Our after-sales service processed your request within 5 days by email. I'm sorry if this delay didn't suit you, we had a lot to do at the beginning of December.
Thank you for your understanding.
Sincerely, Clément
1
/5
★☆☆☆☆
Too long a delay for a missing item
Acheteur Vérifié
purchased on 28/10/2020
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1
/5
★☆☆☆☆
Bonsoir j'ai reçu mon seaux de sel , mais vu que j'avais un besoin urgent je l'ai accepté , de plus le livreur était incapable de noter sur son ordi colis refusé il ne savait pas s'servir , je vous ai envoyé des photos , alors j'attends un geste , merci
Acheteur Vérifié
purchased on 18/11/2020
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