/10
★★★★★
based on 12241 reviews published
★★★★★
based on 12241 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The transport company delivered my parcel 8km from the location I had chosen, in my village. As I didn't have a car, I had to hitchhike. This is not normal
Fabrice A.
purchased on 29/04/2024
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1
/5
★☆☆☆☆
I received a defective product and I'm still waiting for them to take the trouble to answer my emails so that they can offer me a replacement or a refund Of course, once the sale was made, they disappeared I am very unhappy with their behavior, and I will continue to try to contact them
Jose S.
purchased on 12/04/2024
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1
/5
★☆☆☆☆
Some of the goods received had expired. Several pictures were sent to the support on request, to which there was no response. I will not be ordering from them again!
Nils J.
purchased on 24/03/2024
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1
/5
★☆☆☆☆
Big problem i paid2 to be delivered to my home but the DPD company delivered my parcel to a relay !!!!
Marc B.
purchased on 27/03/2024
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1
/5
★☆☆☆☆
Package received damaged
Christian B.
purchased on 22/02/2024
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1
/5
★☆☆☆☆
Following a request for an accelerated order for which I paid a higher price, I only received the parcel 4 days after the planned date, very disappointed.
Romain D.
purchased on 17/01/2024
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1
/5
★☆☆☆☆
Delivery too expensive broken parcel
Jean Paul M.
purchased on 18/12/2023
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1
/5
★☆☆☆☆
I have the impression that the bulb has already been used, I'm disappointed...
Hurrle M.
purchased on 08/11/2023
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1
/5
★☆☆☆☆
Mal equivocaron mi dirección y tuve q pagar 2 veces más lo que costaba el envío a España. No compraré más
Raquel R.
purchased on 10/07/2023
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1
/5
★☆☆☆☆
I ordered an eheim 350 uv filter and received the 500, which is too much for my 150-litre aquarium, not to mention that the pipe diameters are not the same.
Sebastien T.
purchased on 17/07/2023
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Answer from Zoanthus.fr
Hello, Thank you for your message. We are aware of the problem when we opened your parcel, we apologize for the inconvenience. Please contact us at [email protected] so that a replacement can be made as soon as possible. Sincerely, Customer Service.
1
/5
★☆☆☆☆
Very good site very serious speed of shipment I highly recommend
Serge A.
purchased on 03/07/2023
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Answer from Zoanthus.fr
Hello, Thank you for taking the time to leave us a positive review. However, your rating is 1 star out of 5. Could this be a mistake? Would you like to change it so as not to lower our overall rating? Thank you in advance, Sincerely, Customer Service.
1
/5
★☆☆☆☆
Paypal payment fees applied. Never seen before on eCommerce purchases! Very bad information on the site which did not show these fees.
Bernard D.
purchased on 12/04/2023
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1
/5
★☆☆☆☆
Too disappointed with my 2 roots I will not order again
Mickaël B.
purchased on 22/03/2023
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Answer from Zoanthus.fr
Hello, We are sorry that the roots we received are not to your liking. You have 14 days to return them for a refund. Sincerely, Customer service.
1
/5
★☆☆☆☆
Very disappointed
Laurent C.
purchased on 16/10/2022
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Answer from Zoanthus.fr
Hello Mr Chapelle, Can you tell us more about the reason for your disappointment? Your order was delivered within 24h to the selected relay point. Thank you, Sincerely, Mr Coron
1
/5
★☆☆☆☆
Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.
Jean-sébastien C.
purchased on 22/09/2022
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Answer from Zoanthus.fr
Hello, Your review has been removed because it does not reflect reality and is abusive by saying that we are dishonest people. As a reminder, your review: Last order on this site. To be avoided in favor of other sites that are much more organized and honest in their customer relations. Our reply: Here's a totally unjustified review in bad faith. You ordered an EHEIM - AquaCorner 60, we delivered the right article, but after reception, you tell us that it was the EHEIM - AQUA 60 that you ordered. Well no, I'm sorry but it's a mistake on your part, and these two items are different and not at the same price. There was no error in delivery, organization or honesty on our part. When will you admit that you made a mistake with your order? Sincerely, Clément
1
/5
★☆☆☆☆
I'm still waiting for the return and refund policy.
Thierry V.
purchased on 21/09/2022
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Answer from Zoanthus.fr
Hello, We replied to your email on Tuesday at 10:51 am, 10 days after receiving it. Have you checked your spam or junk mail folder? I've just sent you the return conditions again. Having resolved your request quickly, can you please revise your note upwards? Thank you, Sincerely, Clément
1
/5
★☆☆☆☆
Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .
Acheteur Vérifié
purchased on 04/08/2022
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Answer from Zoanthus.fr
Hello, Contrary to what you say, it was clearly indicated on the site that we were on vacation. In three places, at the top of each page, at the top of the shopping cart and when selecting the delivery offer thanks to a red banner. I'm sorry you didn't see it. Sincerely, Clément
1
/5
★☆☆☆☆
Fast delivery Too bad one of the products is very defective!
Acheteur Vérifié
purchased on 27/03/2022
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1
/5
★☆☆☆☆
Changed the delivery method even though I'm handicapped, which cost me a return trip in a cab - not at all professional.
Acheteur Vérifié
purchased on 05/03/2022
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1
/5
★☆☆☆☆
The bucket was completely ripped open the salt I recovered from the packaging
Acheteur Vérifié
purchased on 09/01/2022
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1
/5
★☆☆☆☆
Unfortunately, after purchasing a UV sterilizer, it stopped working after 6 hours.... I'm waiting for customer service to get back to me...
Acheteur Vérifié
purchased on 12/11/2021
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1
/5
★☆☆☆☆
Don't soccer against green water
Acheteur Vérifié
purchased on 07/10/2021
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1
/5
★☆☆☆☆
Bucket of salt received ripped open
Acheteur Vérifié
purchased on 29/09/2021
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1
/5
★☆☆☆☆
Order received does not correspond to the visual of the site! I hope a commercial gesture will be made!
Acheteur Vérifié
purchased on 27/07/2021
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1
/5
★☆☆☆☆
Received two boxes with 3 B ampoules and two A ampoules, whereas the instructions mention the opposite. The treatment for day 7 is problematic as the 3rd A ampoule is missing. I sent an email but got no reply. Disappointed
Acheteur Vérifié
purchased on 21/06/2021
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Answer from Zoanthus.fr
Hello, I'm aware of the problem when I received your order, I apologize. I've checked our mailbox, but I can't find the bulbs. Could you please send us photos of the bulbs you received? Thank you in advance, Sincerely;
1
/5
★☆☆☆☆
No efficiency
Acheteur Vérifié
purchased on 02/06/2021
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1
/5
★☆☆☆☆
Prices are pretty good, as is product availability. HOWEVER, the after-sales service is completely out of order. I sent a product to the after-sales service more than 4 months ago and have not heard from it... Despite several emails and phone calls, no one has replied. Especially the shipping costs of SAV and charged to the customer. In short, it's a real shame.... I'm still waiting for my after-sales product......
Acheteur Vérifié
purchased on 10/05/2021
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1
/5
★☆☆☆☆
Lousy! I ordered twice and both times there were problems. The second time, I did not receive my order and total refusal for a new shipment or a refund.
Acheteur Vérifié
purchased on 28/04/2021
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Answer from Zoanthus.fr
Hello, please contact our customer service to answer your request. Thank you and have a nice day.
1
/5
★☆☆☆☆
It's very easy to search for a product on the site, with intuitive navigation. Fast delivery, with information communicated in real time right through to collection at the relay point.
Acheteur Vérifié
purchased on 08/05/2021
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Answer from Zoanthus.fr
Hello, Thank you for your comment. Unless we are mistaken, your comment seems positive and does not correspond to the rating left (1 star out of 5). Is this a mistake? Thank you and we look forward to seeing you again at Zoanthus.
1
/5
★☆☆☆☆
Shipping problem dependent on site, responded once package delivered. Very disappointed.
Acheteur Vérifié
purchased on 19/04/2021
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