/10
★★★★★
based on 12241 reviews published
★★★★★
based on 12241 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Items advertised as in stock were not. Very slow follow-up. A partial delivery was proposed to me but not respected. I had to wait nearly 1 month in the end!!!
Didier R.
purchased on 24/04/2025
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1
/5
★☆☆☆☆
Order placed at 11 o'clock, additional order placed 30 minutes later. The second one was not honored without explanations until I inquired about it. After a week, I was told that additional shipping fees were due and I was offered either to place an additional order by paying the shipping fees or to get a refund; I requested the refund, and I am still waiting for it. I would like to point out that I have ordered over 3000 euros worth of various materials and products in the last 2 years. Business policy needs to be reviewed, in the meantime, one less customer.
Laurent F.
purchased on 16/05/2025
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1
/5
★☆☆☆☆
Hi, in fact the answer should have been yes and no! But let's put things into perspective (I will continue to order from you) but when we order an ICP test it's because it's urgent and we want to stop the loss of our animals... respectfully! Olivier Bruaut
Olivier B.
purchased on 04/05/2025
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1
/5
★☆☆☆☆
The parts are incompatible and unusable as they are; I am waiting for a response from Zoanthus who was supposed to inform Tunze.
Michel H.
purchased on 12/05/2025
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1
/5
★☆☆☆☆
Regarding order no. RKQDXKPVL which, to date, is still "in preparation" despite the payment being made on 07.05.2025, it is presumed that it will never arrive. I am therefore forced to order another product to avoid losing the money already paid; the situation is very unfair also because before placing the order I wrote to you and you assured me that it was in stock (1 unit) and even earlier I had checked on your site and the product was listed as available in 2 units.
Filippo S.
purchased on 29/04/2025
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1
/5
★☆☆☆☆
Problem package not received I will not order anything anymore incompetent dpd delivery as usual
Julien D.
purchased on 29/04/2025
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1
/5
★☆☆☆☆
Scum is not good, scum at all!
Stanislas O.
purchased on 01/05/2025
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1
/5
★☆☆☆☆
Bad article received that has nothing to do with my order, I am still waiting for the shipment of my order.
Kenny R.
purchased on 30/04/2025
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1
/5
★☆☆☆☆
No response to my request regarding the ICP test that was not included in the package. Is this normal? Is the delivery delayed? Best regards
Christine M.
purchased on 24/04/2025
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1
/5
★☆☆☆☆
The product sent did not match the order
Christophe G.
purchased on 24/04/2025
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1
/5
★☆☆☆☆
The product was expired: to be used before 11/2024
Noel D.
purchased on 14/04/2025
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1
/5
★☆☆☆☆
I bought a skimmer and was very very disappointed because it makes way too much noise, it's really very annoying and it cost me 300 euros, lamentable
Régine K.
purchased on 06/04/2025
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1
/5
★☆☆☆☆
A broken JBL lime wood that makes big bubbles.....not at all suitable for seawater. The pack of 2 is suitable.
Céline G.
purchased on 02/04/2025
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1
/5
★☆☆☆☆
Hello, I received order WECXPEDBD and one of the items was incorrect. I ordered MILWAUKEE - ORP Solution 200-275 mV - 230ml Reference: MA9020 and I received MILWAUKEE - Storage Solution for pH and Redox Electrodes MA9015. I would like to receive the item I ordered, how do you plan to resolve the issue? Best regards, Luis Valadares
Luis V.
purchased on 17/03/2025
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1
/5
★☆☆☆☆
I did not receive the product
Gaetano P.
purchased on 16/03/2025
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1
/5
★☆☆☆☆
Is it really a glue for corals? I made 10 cuttings a month ago, I bought this glue for more convenience.. 2 days after gluing the corals, I have 9 dead corals, the only one that is alive is the biggest, the smaller ones didn't survive. I'm disgusted.
Sebastien F.
purchased on 11/03/2025
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1
/5
★☆☆☆☆
Customer service that does not respond.
Jordan B.
purchased on 01/03/2025
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1
/5
★☆☆☆☆
Big problem with DPD delivery. A shame.
Jose N.
purchased on 01/03/2025
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1
/5
★☆☆☆☆
You didn't send the item I bought
Gilles L.
purchased on 08/01/2025
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1
/5
★☆☆☆☆
Order received 3 days late and package completely mishandled But that doesn't put zoanthus in question
Michael B.
purchased on 23/11/2024
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1
/5
★☆☆☆☆
No not satisfied the parcel arrived smashed for salt not terrible packaging not strong enough shame I do not know if I would recommend
Stephane C.
purchased on 30/09/2024
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1
/5
★☆☆☆☆
Very disappointed with this merchant site, I ordered a 900€ skimmer which arrived broken and for a month and a half I've been waiting for the part which never arrived.
Antony G.
purchased on 01/06/2024
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1
/5
★☆☆☆☆
Salt bucket was broken
Tobias T.
purchased on 05/07/2024
1
/5
★☆☆☆☆
I have not received my parcel. I've waited 3 weeks and the coli hasn't arrived yet! What can I do?
Stefan M.
purchased on 21/05/2024
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1
/5
★☆☆☆☆
The cones on either side of the trap do not hold in place. The product is therefore useless as it doesn't work.
Matthieu G.
purchased on 23/05/2024
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1
/5
★☆☆☆☆
Very bad experience. Order delivered more than a week late, I ask for a refund, the service tells me they are doing the necessary...... Delivery made anyway. A company that does what it wants and doesn't give a damn about its customers. To be avoided
Fabien S.
purchased on 12/05/2024
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1
/5
★☆☆☆☆
Product did not work
Ozanne A.
purchased on 19/05/2024
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1
/5
★☆☆☆☆
2 emails sent for delay. No response. It's not serious or professional
Bruno R.
purchased on 24/04/2024
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1
/5
★☆☆☆☆
The device ordered did not work. I sent it back
Jean-françois D.
purchased on 12/05/2024
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1
/5
★☆☆☆☆
Not satisfied sent expired products and only partial refund
Manuel M.
purchased on 05/05/2024
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