/10
★★★★★
based on 12478 reviews published
★★★★★
based on 12478 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Products available on the site that are no longer available once the order has been placed 10 days instead of 48 hours is not serious
Frédéric P.
purchased on 16/05/2024
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2
/5
★★☆☆☆
Bad service
Alonso M.
purchased on 07/04/2024
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3
/5
★★★☆☆
The parcel was scheduled for delivery on Monday and fortunately I phoned you Simon I still won't have my parcel. This is the second time I've had delivery problems with your carrier Dpd.
Christian D.
purchased on 03/05/2024
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2
/5
★★☆☆☆
Salt seal cracked..... and test CA glass in a thousand pieces I claimed for the glass and told me to see another ..... I claim for the seal but no response
Franky B.
purchased on 31/03/2024
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3
/5
★★★☆☆
I have not been informed by sms that the package has arrived. I need to trace it.
Sovana T.
purchased on 13/03/2024
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2
/5
★★☆☆☆
Does not work with a 12v solenoid valve with transformer. Only with 230v solenoid valve...no indication in the spec... I end up with useless equipment... Bravo pros
Daniel M.
purchased on 16/03/2024
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3
/5
★★★☆☆
Parcel received with 2 consecutive delivery cancellations, finally received on the third delivery after raller with dpd Arnaud.
Arnaud V.
purchased on 03/03/2024
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3
/5
★★★☆☆
I'm sorry to have to downgrade my rating, despite the excellent service. In fact, this is the third time I've received seawater tests with an expiration date very close (1 month). Always reimbursed by voucher but no improvement noted. I will continue to buy from them except for the tests.
Christian F.
purchased on 27/02/2024
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3
/5
★★★☆☆
Not easy all the time, windows open on top of each other, not very practical.
Pascale R.
purchased on 19/02/2024
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3
/5
★★★☆☆
I am obliged to note a site on which I do not order (I go directly to buy in the hangar).
Cédric A.
purchased on 15/01/2024
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2
/5
★★☆☆☆
I received the parcel, but inside I had two packages of exploding products.
Good products, but their weak point: the package is too fragile for the carriers, who are too violent.
Landry M.
purchased on 18/01/2024
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3
/5
★★★☆☆
Order arrived on time. However, the product purchased against planaria seems ineffective.
Sylvain M.
purchased on 15/01/2024
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3
/5
★★★☆☆
The menu bar opens on mouse-over, which hinders page browsing. A click to open the menu(s) would be a good idea.
Pascal V.
purchased on 15/01/2024
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3
/5
★★★☆☆
Delivery 2 days late but service present
Victor V.
purchased on 31/12/2023
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3
/5
★★★☆☆
Very hard salt bucket broken on one side and salt sachet punctured ... box of salifert tests completely crushed but ok
Nicolas H.
purchased on 03/12/2023
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2
/5
★★☆☆☆
A chronopost parcel arrived late, and the shopkeeper gave me a credit note for half the cost of postage... I didn't want a credit note, but a refund, for the full cost of postage, because, in addition, the amount was close to the free standard delivery. And, to top it all off, the order that arrived late was the wrong one, with the wrong products. Mistake made up for the next day.
But hey, that's how I worked when I was fired, as my grandfather used to say...
Grégory C.
purchased on 28/11/2023
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3
/5
★★★☆☆
Delivery points are unclear
Odile L.
purchased on 04/11/2023
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3
/5
★★★☆☆
Very good site, too bad that this time DPD took a long time to deliver. Usually 2 days max, this time almost a week.
Christophe D.
purchased on 01/11/2023
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3
/5
★★★☆☆
The parcel arrived repaired by DPD who did their job correctly (nothing lost). A little more care in preparing the order. Otherwise you are responsive and it's 5 stars.
Jean Pierre M.
purchased on 16/10/2023
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3
/5
★★★☆☆
Filter received damaged, I had to glue several parts broken at the level of the fasteners and the support of the propeller of the pump.for the moment does not leak but to be continued
Aurelien S.
purchased on 06/10/2023
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3
/5
★★★☆☆
Fast delivery. I ordered a root with tormec packets. Packages tore and contents scattered in the package.
Pascal D.
purchased on 21/09/2023
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3
/5
★★★☆☆
Delivery took 4 days i found that long
Claudia V.
purchased on 30/08/2023
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3
/5
★★★☆☆
Order placed Thursday delivered Friday but redirected because not at the right place so delivery Monday afternoon very disappointed with this delay.
Catherine E.
purchased on 27/07/2023
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3
/5
★★★☆☆
Satisfied with zoanthus but delivery with DpD a disaster
Frederic Z.
purchased on 07/07/2023
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3
/5
★★★☆☆
I'm still missing part of the order
Remy S.
purchased on 30/06/2023
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2
/5
★★☆☆☆
Bad administrative management. The product was delivered 15 km from the place indicated on the order! 30km return trip, loss of time and money (€2 per liter of petrol). The carrier had nothing to do with it, he delivered to the place indicated on the package. First order, first inconvenience.
Philippe D.
purchased on 28/05/2023
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2
/5
★★☆☆☆
The product was supposed to arrive in 24h/48h but in the end it took 5 days... The packaging was damaged, with holes and the product had a broken cap. It's really a shame because I've only heard good things about this site but in the end I'm very disappointed...
Noëmie C.
purchased on 08/05/2023
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3
/5
★★★☆☆
Restricted catalog!
Patrick H.
purchased on 06/04/2023
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3
/5
★★★☆☆
The products are great, but it's hard to get them in quantity, which means you can't take advantage of the free shipping offered! Is this intentional?
Dominique T.
purchased on 07/03/2023
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2
/5
★★☆☆☆
Half the contents of the osmoregulator package are missing.
And the controller simply doesn't work!
Claim in progress
Michel V.
purchased on 09/03/2023
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Answer from Zoanthus.fr
Hello, I'm sorry to hear about the problems with the items you ordered. However, we have checked our emails and we have no trace of your after-sales service request. Please contact us at [email protected] and we'll get back to you as soon as possible. Sincerely, Customer Service.