Reviews Zoanthus.fr

Some of the goods received had expired. Several pictures were sent to the support on request, to which there was no response. I will not be ordering from them again!

Big problem i paid2 to be delivered to my home but the DPD company delivered my parcel to a relay !!!!

Package received damaged

Following a request for an accelerated order for which I paid a higher price, I only received the parcel 4 days after the planned date, very disappointed.

Delivery too expensive broken parcel

I have the impression that the bulb has already been used, I'm disappointed...

Mal equivocaron mi dirección y tuve q pagar 2 veces más lo que costaba el envío a España. No compraré más

I ordered an eheim 350 uv filter and received the 500, which is too much for my 150-litre aquarium, not to mention that the pipe diameters are not the same.

Very good site very serious speed of shipment I highly recommend

Paypal payment fees applied. Never seen before on eCommerce purchases! Very bad information on the site which did not show these fees.

Too disappointed with my 2 roots I will not order again

Very disappointed

Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.

I'm still waiting for the return and refund policy.

Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .

Fast delivery Too bad one of the products is very defective!

Changed the delivery method even though I'm handicapped, which cost me a return trip in a cab - not at all professional.

The bucket was completely ripped open the salt I recovered from the packaging

Unfortunately, after purchasing a UV sterilizer, it stopped working after 6 hours.... I'm waiting for customer service to get back to me...

Don't soccer against green water

Bucket of salt received ripped open

Order received does not correspond to the visual of the site! I hope a commercial gesture will be made!

Received two boxes with 3 B ampoules and two A ampoules, whereas the instructions mention the opposite. The treatment for day 7 is problematic as the 3rd A ampoule is missing. I sent an email but got no reply. Disappointed

No efficiency

Prices are pretty good, as is product availability. HOWEVER, the after-sales service is completely out of order. I sent a product to the after-sales service more than 4 months ago and have not heard from it... Despite several emails and phone calls, no one has replied. Especially the shipping costs of SAV and charged to the customer. In short, it's a real shame.... I'm still waiting for my after-sales product......

Lousy! I ordered twice and both times there were problems. The second time, I did not receive my order and total refusal for a new shipment or a refund.

It's very easy to search for a product on the site, with intuitive navigation. Fast delivery, with information communicated in real time right through to collection at the relay point.

Shipping problem dependent on site, responded once package delivered. Very disappointed.

Hello I received an open box where the spoon was missing, so it was unusable and I couldn't reach the customer service. Very disappointed.

Not at all satisfied, the order arrived more than 3 weeks after the order because the package was damaged. Once I received my order I opened the parcel and one of my buckets was broken and magnesium was spilled in the bottom of the box...

The cuprisorb arrived with the lid already open. I'm not happy to receive products that look like they're not new. My request for an explanation didn't convince me and the person in charge wouldn't listen. I can return the product for a refund, but at my own expense. What's more, the activated carbon arrived in a bucket without a label and without any explanation or instructions on how to use it, which is impractical and forbidden in France (I subsequently received explanations by e-mail). In short, I'm not satisfied with this order.

I am very dissatisfied with one of the products I bought because it doesn't work. I filed a complaint with zoanhus the same day it was delivered and in use - it's been 3 days and still no news 🙁

On my last order, I'm missing one product out of the four I ordered. I've written to zoanthus twice now and still no reply. I'm a bit surprised, knowing that they're quite reactive.

Lack of product details. In addition, the instructions for use are in English. Not all aquarists are experts.

I am not happy at all with the delivery company (DPD). I'm sorry to give you this rating when the parcel was very well packed and the product is very good too.

A very large order arrived with very poor internal packaging, broken glass product, live sand that leaked during transport, etc. The person in charge got back to me very quickly, informing me that I would have to wait 24 hours before potentially finding a solution. For the past 15 DAYS, I have not heard from him, either by e-mail or on the phone. Order cashed, but after-sales service is non-existent as I write.

Bad

Repeated worries. No longer responds to emails as soon as there is a problem. Sends incomplete material and plays dead.

Too long a delay for a missing item

Bonsoir j'ai reçu mon seaux de sel , mais vu que j'avais un besoin urgent je l'ai accepté , de plus le livreur était incapable de noter sur son ordi colis refusé il ne savait pas s'servir , je vous ai envoyé des photos , alors j'attends un geste , merci