/10
★★★★★
based on 12241 reviews published
★★★★★
based on 12241 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello I received an open box where the spoon was missing, so it was unusable and I couldn't reach the customer service. Very disappointed.
Acheteur Vérifié
purchased on 26/02/2021
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Answer from Zoanthus.fr
Hello, I'm really sorry that you are missing a spoon in a salifert test box, but we are not aware of this as we don't have an email from you, in which case, we could have dealt with the soap.
Best regards, Clément
Best regards, Clément
1
/5
★☆☆☆☆
Not at all satisfied, the order arrived more than 3 weeks after the order because the package was damaged.
Once I received my order I opened the parcel and one of my buckets was broken and magnesium was spilled in the bottom of the box...
Acheteur Vérifié
purchased on 17/02/2021
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1
/5
★☆☆☆☆
The cuprisorb arrived with the lid already open. I'm not happy to receive products that look like they're not new. My request for an explanation didn't convince me and the person in charge wouldn't listen. I can return the product for a refund, but at my own expense.
What's more, the activated carbon arrived in a bucket without a label and without any explanation or instructions on how to use it, which is impractical and forbidden in France (I subsequently received explanations by e-mail). In short, I'm not satisfied with this order.
Acheteur Vérifié
purchased on 14/02/2021
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1
/5
★☆☆☆☆
I am very dissatisfied with one of the products I bought because it doesn't work. I filed a complaint with zoanhus the same day it was delivered and in use - it's been 3 days and still no news 🙁
Acheteur Vérifié
purchased on 14/02/2021
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1
/5
★☆☆☆☆
On my last order, I'm missing one product out of the four I ordered. I've written to zoanthus twice now and still no reply. I'm a bit surprised, knowing that they're quite reactive.
Acheteur Vérifié
purchased on 06/02/2021
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1
/5
★☆☆☆☆
Lack of product details. In addition, the instructions for use are in English. Not all aquarists are experts.
Acheteur Vérifié
purchased on 11/01/2021
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1
/5
★☆☆☆☆
I am not happy at all with the delivery company (DPD). I'm sorry to give you this rating when the parcel was very well packed and the product is very good too.
Acheteur Vérifié
purchased on 26/01/2021
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1
/5
★☆☆☆☆
A very large order arrived with very poor internal packaging, broken glass product, live sand that leaked during transport, etc. The person in charge got back to me very quickly, informing me that I would have to wait 24 hours before potentially finding a solution. For the past 15 DAYS, I have not heard from him, either by e-mail or on the phone. Order cashed, but after-sales service is non-existent as I write.
Acheteur Vérifié
purchased on 06/12/2020
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1
/5
★☆☆☆☆
Bad
Acheteur Vérifié
purchased on 02/11/2020
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1
/5
★☆☆☆☆
Repeated worries. No longer responds to emails as soon as there is a problem. Sends incomplete material and plays dead.
Acheteur Vérifié
purchased on 11/12/2020
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Answer from Zoanthus.fr
Hello, Thank you for your feedback. We do not send incomplete equipment. The boxes are made at the manufacturer's factory and are not opened before shipment. Missing items may remain, even if they are extremely rare.
Our after-sales service processed your request within 5 days by email. I'm sorry if this delay didn't suit you, we had a lot to do at the beginning of December.
Thank you for your understanding.
Sincerely, Clément
Our after-sales service processed your request within 5 days by email. I'm sorry if this delay didn't suit you, we had a lot to do at the beginning of December.
Thank you for your understanding.
Sincerely, Clément
1
/5
★☆☆☆☆
Too long a delay for a missing item
Acheteur Vérifié
purchased on 28/10/2020
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1
/5
★☆☆☆☆
Bonsoir j'ai reçu mon seaux de sel , mais vu que j'avais un besoin urgent je l'ai accepté , de plus le livreur était incapable de noter sur son ordi colis refusé il ne savait pas s'servir , je vous ai envoyé des photos , alors j'attends un geste , merci
Acheteur Vérifié
purchased on 18/11/2020
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1
/5
★☆☆☆☆
Very poorly packaged parcel: a simple bubble wrap to pack a 10 kg bucket: as a result, the bucket arrived ripped open, which is not surprising when you know how delicate carriers are. No communication following my request for a refund or exchange. Not even a "no" not an excuse nothing it is a lack of respect for the customers. Lamentable to flee.
Acheteur Vérifié
purchased on 10/10/2020
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Answer from Zoanthus.fr
Hello, Thank you for your message.
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
1
/5
★☆☆☆☆
Change carrier because you tell me that has been delivered to the relay point but nothing delivered how do you do?
Acheteur Vérifié
purchased on 04/09/2020
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Answer from Zoanthus.fr
Hello, Thank you for your message, there was indeed a computer error on your tracking, the package is still on its way and will be delivered very soon. Thank you for your patience and understanding.
Thank you for your patience and understanding. Sincerely, Clément
Thank you for your patience and understanding. Sincerely, Clément
1
/5
★☆☆☆☆
No insulting, unpleasant characters
Acheteur Vérifié
purchased on 16/07/2020
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Answer from Zoanthus.fr
Bonjour Monsieur Barbereau, SAV inexistant: your parcel was delivered, admittedly late, but you wrote to us several times a day by email and by private message on my personal Facebook, and I always replied, even though I notified you that I was on vacation, my only week of the year. So after 10 days of contact, I consider this to be rudeness on your part.
Next, you don't want to sign the delivery note with the DPD driver, for what reason, I don't know, maybe because the driver doesn't wear gloves, as you suggested, or maybe you just don't like him. In short, the signature and the reservations are obligatory to make the transport insurance work, in spite of everything, I proposed a replacement of the whole order at our expense for the pierced balling bags. I don't think the after-sales service is that bad at Zoanthus. How many after-sales services get back to you even though the company is closed for annual vacations? To conclude, I've always had problems with you, nothing ever goes right, the DPD agency doesn't want to come to you either because you're constantly making trouble for them (a very difficult customer, you told me, in this sector).
For all these reasons, I'm going to ask you not to order from us any more, as this will save you and us a lot of trouble.
Thank you for your understanding.
Mr Coron Clément Manager of Zoanthus
Next, you don't want to sign the delivery note with the DPD driver, for what reason, I don't know, maybe because the driver doesn't wear gloves, as you suggested, or maybe you just don't like him. In short, the signature and the reservations are obligatory to make the transport insurance work, in spite of everything, I proposed a replacement of the whole order at our expense for the pierced balling bags. I don't think the after-sales service is that bad at Zoanthus. How many after-sales services get back to you even though the company is closed for annual vacations? To conclude, I've always had problems with you, nothing ever goes right, the DPD agency doesn't want to come to you either because you're constantly making trouble for them (a very difficult customer, you told me, in this sector).
For all these reasons, I'm going to ask you not to order from us any more, as this will save you and us a lot of trouble.
Thank you for your understanding.
Mr Coron Clément Manager of Zoanthus
1
/5
★☆☆☆☆
I received the broken bulbs half empty.
Acheteur Vérifié
purchased on 27/06/2020
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1
/5
★☆☆☆☆
There's just one thing I'd like to complain about, but it's important: when a customer takes the trouble to send you a message asking whether or not their recently purchased GH test (tetra test case) is working normally, the least you can do is reply. Several months later, I now know that no, it wasn't working normally, but had expired. End result: I lost several of my shrimps because they were kept in water that didn't meet their needs, naively thinking that the test was working and naively thinking that I'd get an answer from yet another commercial site that only thinks about profits, sells out-of-date products and doesn't bother to answer its customers. I hold you directly responsible for the death of my animals. In short, Zoanthus, a nice logo, and a nice zero score.
Acheteur Vérifié
purchased on 09/02/2020
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1
/5
★☆☆☆☆
It was probably the first and last time I ordered on this site. I received the parcel in a terrible state, the ring of the stirring pump was broken and I had to glue it in place. The shipment was particularly long, perhaps because of the health crisis.
If the zoanthus team wants photos of the parcel, they can contact me by e-mail.
Obviously not as a courtesy, but if they're really interested in their customer's opinion.
Sincerely
Acheteur Vérifié
purchased on 01/05/2020
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1
/5
★☆☆☆☆
Very disappointed with the service! Noisy pump returned to service at my expense, pump still as noisy! Salesman unreachable, doesn't answer the phone and has to send several emails to get an answer 15 days later!
Acheteur Vérifié
purchased on 18/04/2020
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1
/5
★☆☆☆☆
I did not receive the tunze care magnet strong on delivery. A second, separate delivery?
Acheteur Vérifié
purchased on 26/02/2020
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Answer from Zoanthus.fr
Hello, the product you are quoting has been the subject of another shipment. The product is already in transit for you and will normally be delivered tomorrow (Monday): https://www.laposte.fr/outils/suivre-vos-envois?code=6A17254452233 In view of this information, could you please revise your 1-star rating, which is detrimental to the image of Zoanthus? Thank you for your understanding.
Sincerely, Clément
Sincerely, Clément
1
/5
★☆☆☆☆
The parcel arrived damaged. The salt bucket was completely burst. Fortunately the salt is protected by a plastic bag. But you are not responsible. Thank you to the carrier. The rest of the parcel is in perfect condition. Sorry for the negative note but fortunately I still had a bucket to store the salt. Ps thank you for the magnet ... but there were no stickers this time.
Acheteur Vérifié
purchased on 09/02/2020
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1
/5
★☆☆☆☆
Order arrived on time, product well packaged but one defective part (broken) inside !!!!
Acheteur Vérifié
purchased on 27/01/2020
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1
/5
★☆☆☆☆
Order received with a broken baling seal and product scattered in the box. Quick response from the service department to immediately send me a replacement seal, but I've never received anything since.
Acheteur Vérifié
purchased on 19/12/2019
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1
/5
★☆☆☆☆
Damaged item and I didn't receive the right labels
Acheteur Vérifié
purchased on 02/12/2019
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1
/5
★☆☆☆☆
Fast delivery, well packaged, with a little free candy inside, but the glue was a disaster, taking a very long time to dry in the open air - I can't imagine underwater, I've never been able to glue my anubias to my rocks and roots!!!!and even once it's dry, it doesn't stick to anything, you have to use a huge quantity so that the stones adhere to each other and are hard to apply... so much for the finish... the metal tube broke as soon as I pressed on it, there was a lot of it on my hands... I wouldn't recommend this item at all, I lost 17e including delivery....
Acheteur Vérifié
purchased on 23/12/2019
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1
/5
★☆☆☆☆
Delivery costs counted for an order over 90€ because I used my loyalty points converted into a voucher and therefore went below 69€.
Acheteur Vérifié
purchased on 28/11/2019
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Answer from Zoanthus.fr
Hello, Sincerely, I don't understand your low score. Delivery is free for purchases over €69, including coupons and discounts. There's no error in the billing!
It's not very nice to break the store's bill for this, the contract was respected on our side... Sincerely, Clément
It's not very nice to break the store's bill for this, the contract was respected on our side... Sincerely, Clément
1
/5
★☆☆☆☆
No order tracking ...24/48h delay not respected! We expressed our dissatisfaction 1 week later and then we were told that perhaps there was one left ... we will keep informed ... in the evening we knew that a package was sent! Total a week of waiting
Acheteur Vérifié
purchased on 14/03/2019
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Answer from Zoanthus.fr
Hello Sir, As I explained to you by email, the delivery times are announced on the website on all the product pages as well as in the basket before ordering. All the information on the site is given and it is important to read it.
How can you give 1 star to a website that has finally respected the 10-day lead time announced on the product page? Your order was dispatched the day after your e-mail, as a favor to you. In fact, the ramp in stock was reserved for another customer. I'll have you know that I put you ahead of another person who had ordered before you.
I can see from your note today that sincerity and service don't always pay off... Sincerely Mr Coron Clément
How can you give 1 star to a website that has finally respected the 10-day lead time announced on the product page? Your order was dispatched the day after your e-mail, as a favor to you. In fact, the ramp in stock was reserved for another customer. I'll have you know that I put you ahead of another person who had ordered before you.
I can see from your note today that sincerity and service don't always pay off... Sincerely Mr Coron Clément
1
/5
★☆☆☆☆
L'Organisation laisse à désirer ,le site beug à moitié,envoi des produits non conforme à plusieurs reprises.... In short!!!
Acheteur Vérifié
purchased on 27/09/2018
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