/10
★★★★★
based on 12478 reviews published
★★★★★
based on 12478 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The order took a long time to arrive because the product was out of stock, whereas when I ordered it it was not out of stock.
Matthieu D.
purchased on 11/02/2023
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2
/5
★★☆☆☆
Gros retard sur produit indisponible retard donc de livraison peut-être ma faute car nouveau sur le site et la présentation etc en lettrage manuscrit ainsi que la mise en place de présentation est assez confus moins de fantaisie et une meilleure approche serait judicieux ont a pas tous 20 ans 🤣 merci pour les bombons à chaque fois
Christophe P.
purchased on 27/01/2023
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3
/5
★★★☆☆
The plastic cap of the prodiut was broken. Two lunatics were arrested like that.
Takahiro U.
purchased on 15/01/2023
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3
/5
★★★☆☆
Package received 3 weeks after order placed on website... I had to go and buy products for the maintenance of my reef aquarium in a hurry from another retailer... Customer service didn't reply to my emails asking about the delivery time (email sent 7 days after placing the order).
I finally got someone on the phone who informed me that, due to a computer problem, the stock displayed on the website did not correspond to the actual stock... And that one of my products was out of stock.
The person on the phone didn't want to send me the first part of my order in a first parcel, so that I wouldn't have to go to another store.
It's a pity, because I've already ordered from Zoanthus several times without any problems.
However, I would still recommend this store, which has proved its reliability in the past. A word of advice to the Zoanthus team: if the problem occurs again, it would be advisable to inform the customer by e-mail, and to offer to send the parcel in 2 instalments in order to deliver the essential products within a reasonable time.
Florian D.
purchased on 06/12/2022
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2
/5
★★☆☆☆
Order management problem
Jonathan M.
purchased on 04/12/2022
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3
/5
★★★☆☆
Order placed on 08/12/22. received quickly but products that you pay a lot for don't even have a 1-year shelf life!!!!! Expires 08/23....
Sebastien H.
purchased on 08/12/2022
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3
/5
★★★☆☆
A little disappointed with this order which was not prepared as quickly as usual. I was out of a product for my seawater tank and it failed to arrive.
Didier L.
purchased on 31/10/2022
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Answer from Zoanthus.fr
Hello, We apologize for the longer delay, but we do our best to get things done as quickly as possible.
2
/5
★★☆☆☆
It's been 2 times that I've ordered, 2 times that the parcel arrived in good condition but the products inside were damaged.
First parcel with a salifert test with a box that had been opened and a cracked syringe.
2 nd parcel a connected brewing pump with the screen under the pocket scratched as if it were second hand.... I don't think I'll be recommending you.
Frédéric T.
purchased on 28/10/2022
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Answer from Zoanthus.fr
Hello, We're sorry to hear about the various problems with your order. As we haven't received an email from you about your after-sales service, we invite you to contact us: [email protected]
3
/5
★★★☆☆
The order was sent on Monday, but the transport was deplorable! The parcel was delivered to my home on Friday morning,
Raymond H.
purchased on 08/10/2022
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3
/5
★★★☆☆
Product arrived with partially damaged cap
Acheteur Vérifié
purchased on 09/09/2022
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3
/5
★★★☆☆
The packaging was patched up by the post office, the parcel arrived late, the information was not clear this time if, too bad.
Acheteur Vérifié
purchased on 21/08/2022
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3
/5
★★★☆☆
Apart from the blunder on the hydroxide received, which was supposed to be calcium carbonate, just one unhappy word this time
Acheteur Vérifié
purchased on 27/07/2022
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Answer from Zoanthus.fr
Hello, thank you for your feedback. However, there was no error in the preparation of your order. It was calcium hydroxide that you ordered. The error is not on our side. Best regards, Clément
3
/5
★★★☆☆
After receiving my parcel, I wrote to you asking how I could exchange a T-shirt that was too small, as there was no return note in the parcel. I still haven't received a reply!
Acheteur Vérifié
purchased on 25/07/2022
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3
/5
★★★☆☆
Ordered on July 11th, received on the 19th... A bit long though...
Acheteur Vérifié
purchased on 08/07/2022
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3
/5
★★★☆☆
No notification of parcel arrival at relay point
Acheteur Vérifié
purchased on 08/07/2022
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3
/5
★★★☆☆
High delivery costs, especially when buying a single item (more than half the item price)
Acheteur Vérifié
purchased on 05/05/2022
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3
/5
★★★☆☆
Very bad experience thanks to GLS ... I hesitate to order again
Acheteur Vérifié
purchased on 08/02/2022
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3
/5
★★★☆☆
Super fast but no magnet or sticker
Acheteur Vérifié
purchased on 12/02/2022
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2
/5
★★☆☆☆
If you have a problem, no one will answer.
Acheteur Vérifié
purchased on 30/01/2022
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Answer from Zoanthus.fr
Hello, thank you for your feedback. However, your comment does not reflect reality. You wrote to us on Wednesday 2nd at 10.46am and we replied at 10.47am. Customer service was there to listen to your questions about the arrival of your parcel. It arrived at the relay point the same day. The 24/48h delivery time was also respected by the carrier. Sincerely, Clement
3
/5
★★★☆☆
Good product, fast delivery but excessive shipping costs
Acheteur Vérifié
purchased on 18/01/2022
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3
/5
★★★☆☆
The parcel was delivered anywhere by DPD, even though zoanthus prepared it quickly and to the best of its ability. It is urgent to change delivery companies or risk penalising work that has so far been beyond reproach.
Acheteur Vérifié
purchased on 21/01/2022
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3
/5
★★★☆☆
Few freshwater innovators.
Acheteur Vérifié
purchased on 16/01/2022
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3
/5
★★★☆☆
Good evening, the products are perfect and conform to my wishes. What I find regrettable is that postage is free above a certain amount to which I thought I was entitled, unless the package contains sea salt (I was told) ????? (I took 25 kg) and unless I'm mistaken it's not mentioned anywhere on your site. What's more, I waited 15 days before being delivered, as you were out of stock on one of the products in my order, so I naively thought that you could make a commercial gesture, which unfortunately was not the case. Sincerely
Acheteur Vérifié
purchased on 03/01/2022
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3
/5
★★★☆☆
Usually I've always been satisfied with the equipment ordered. On this order I'm disappointed because the pipes are not flat round.
Acheteur Vérifié
purchased on 10/01/2022
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3
/5
★★★☆☆
Fast delivery but product description not precise enough on magnification
Acheteur Vérifié
purchased on 16/12/2021
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3
/5
★★★☆☆
Order conformed to purchase, but the delivery time to Belgium was extremely long, order placed on Sunday, only received on Friday.
Acheteur Vérifié
purchased on 05/12/2021
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3
/5
★★★☆☆
Hello, heater support arrived broken!
Acheteur Vérifié
purchased on 06/12/2021
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3
/5
★★★☆☆
Order well received. One book a little chipped and missing the magnet that is normally in every order (my daughter was waiting for her magnet but disappointed when it arrived)...
Acheteur Vérifié
purchased on 21/11/2021
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3
/5
★★★☆☆
Order well received but no response to questions sent to the site after receipt of order...
Acheteur Vérifié
purchased on 04/11/2021
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3
/5
★★★☆☆
Hello, 2x damaged parcel for 10€ per delivery is not normal.
Acheteur Vérifié
purchased on 24/10/2021
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