★★★★★
based on 13522 reviews published
Latest neutral customer reviews
Order placed Thursday delivered Friday but redirected because not at the right place so delivery Monday afternoon very disappointed with this delay.
Satisfied with zoanthus but delivery with DpD a disaster
I'm still missing part of the order
Bad administrative management. The product was delivered 15 km from the place indicated on the order! 30km return trip, loss of time and money (€2 per liter of petrol). The carrier had nothing to do with it, he delivered to the place indicated on the package. First order, first inconvenience.
The product was supposed to arrive in 24h/48h but in the end it took 5 days... The packaging was damaged, with holes and the product had a broken cap. It's really a shame because I've only heard good things about this site but in the end I'm very disappointed...
Restricted catalog!
The products are great, but it's hard to get them in quantity, which means you can't take advantage of the free shipping offered! Is this intentional?
Half the contents of the osmoregulator package are missing. And the controller simply doesn't work! Claim in progress
The order took a long time to arrive because the product was out of stock, whereas when I ordered it it was not out of stock.
Gros retard sur produit indisponible retard donc de livraison peut-être ma faute car nouveau sur le site et la présentation etc en lettrage manuscrit ainsi que la mise en place de présentation est assez confus moins de fantaisie et une meilleure approche serait judicieux ont a pas tous 20 ans 🤣 merci pour les bombons à chaque fois
The plastic cap of the prodiut was broken. Two lunatics were arrested like that.
Package received 3 weeks after order placed on website... I had to go and buy products for the maintenance of my reef aquarium in a hurry from another retailer... Customer service didn't reply to my emails asking about the delivery time (email sent 7 days after placing the order). I finally got someone on the phone who informed me that, due to a computer problem, the stock displayed on the website did not correspond to the actual stock... And that one of my products was out of stock. The person on the phone didn't want to send me the first part of my order in a first parcel, so that I wouldn't have to go to another store. It's a pity, because I've already ordered from Zoanthus several times without any problems. However, I would still recommend this store, which has proved its reliability in the past. A word of advice to the Zoanthus team: if the problem occurs again, it would be advisable to inform the customer by e-mail, and to offer to send the parcel in 2 instalments in order to deliver the essential products within a reasonable time.
Order management problem
Order placed on 08/12/22. received quickly but products that you pay a lot for don't even have a 1-year shelf life!!!!! Expires 08/23....
A little disappointed with this order which was not prepared as quickly as usual. I was out of a product for my seawater tank and it failed to arrive.
It's been 2 times that I've ordered, 2 times that the parcel arrived in good condition but the products inside were damaged. First parcel with a salifert test with a box that had been opened and a cracked syringe. 2 nd parcel a connected brewing pump with the screen under the pocket scratched as if it were second hand.... I don't think I'll be recommending you.
The order was sent on Monday, but the transport was deplorable! The parcel was delivered to my home on Friday morning,
Product arrived with partially damaged cap
The packaging was patched up by the post office, the parcel arrived late, the information was not clear this time if, too bad.
Apart from the blunder on the hydroxide received, which was supposed to be calcium carbonate, just one unhappy word this time
After receiving my parcel, I wrote to you asking how I could exchange a T-shirt that was too small, as there was no return note in the parcel. I still haven't received a reply!
Ordered on July 11th, received on the 19th... A bit long though...
No notification of parcel arrival at relay point
High delivery costs, especially when buying a single item (more than half the item price)
Very bad experience thanks to GLS ... I hesitate to order again
Super fast but no magnet or sticker
If you have a problem, no one will answer.
Good product, fast delivery but excessive shipping costs
The parcel was delivered anywhere by DPD, even though zoanthus prepared it quickly and to the best of its ability. It is urgent to change delivery companies or risk penalising work that has so far been beyond reproach.
Few freshwater innovators.
Good evening, the products are perfect and conform to my wishes. What I find regrettable is that postage is free above a certain amount to which I thought I was entitled, unless the package contains sea salt (I was told) ????? (I took 25 kg) and unless I'm mistaken it's not mentioned anywhere on your site. What's more, I waited 15 days before being delivered, as you were out of stock on one of the products in my order, so I naively thought that you could make a commercial gesture, which unfortunately was not the case. Sincerely
Usually I've always been satisfied with the equipment ordered. On this order I'm disappointed because the pipes are not flat round.
Fast delivery but product description not precise enough on magnification
Order conformed to purchase, but the delivery time to Belgium was extremely long, order placed on Sunday, only received on Friday.
Hello, heater support arrived broken!
Order well received. One book a little chipped and missing the magnet that is normally in every order (my daughter was waiting for her magnet but disappointed when it arrived)...
Order well received but no response to questions sent to the site after receipt of order...
Hello, 2x damaged parcel for 10€ per delivery is not normal.
I'm not completely satisfied, the filter I ordered arrived partly broken and I had to wait a good ten days to receive the faulty part. In addition, I'm told I can contact them by phone but they never reply, only by e-mail.
I'm missing some purchased products: nets