/10
★★★★★
based on 12241 reviews published
★★★★★
based on 12241 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I bought a bubbler and of course when I receive them I discover that there is no device with the statue, very disappointed because it's just a decoration, and of course no information about it, you have to guess that you have to buy the device in addition to the decoration.
Acheteur Vérifié
purchased on 13/09/2021
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2
/5
★★☆☆☆
Silicate residue in my water
Acheteur Vérifié
purchased on 10/09/2021
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2
/5
★★☆☆☆
A sticker "fragile" to stick on the box these not the sea to drink, Delivery the worst possible, gls are the least noted by their customer, better go through another company. Instead of offering me a standard exchange for a skimmer that suffered a shock the response was "I've seen worse".
Acheteur Vérifié
purchased on 29/08/2021
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Answer from Zoanthus.fr
Hello, We've spoken to you about this by phone and email, your box had suffered some minor tears during transport and in no way was the equipment damaged, which is the main thing. There is no reason to exchange a new device for another, as it will be identical.
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
3
/5
★★★☆☆
I didn't receive the discus Color Red but discus Color if you don't have the Red anymore remove it from your site
Acheteur Vérifié
purchased on 23/08/2021
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3
/5
★★★☆☆
....
Acheteur Vérifié
purchased on 25/07/2021
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3
/5
★★★☆☆
My delivery date was not met
Acheteur Vérifié
purchased on 09/07/2021
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3
/5
★★★☆☆
Shipping costs too high for a single item ordered
Acheteur Vérifié
purchased on 01/07/2021
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2
/5
★★☆☆☆
I have a product that doesn't work and they haven't replied.
Acheteur Vérifié
purchased on 19/06/2021
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Answer from Zoanthus.fr
Hello, I've taken note of your comment, but we haven't received your email concerning the problem with your article. Could you please describe it to our customer service address: [email protected] Thank you in advance, Sincerely
3
/5
★★★☆☆
Sometimes it's a bit tricky to find the product you're looking for.
Acheteur Vérifié
purchased on 13/06/2021
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3
/5
★★★☆☆
The parcel was not delivered to the chosen relay, which was much further from my home and much less convenient.
Acheteur Vérifié
purchased on 12/05/2021
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Answer from Zoanthus.fr
Hello, We apologize for the inconvenience, we will pass on the information to the carriers, so that this incident does not happen again. Thank you and see you soon at Zoanthus.
3
/5
★★★☆☆
Site navigation not very easy
Acheteur Vérifié
purchased on 25/05/2021
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3
/5
★★★☆☆
No GLS driver
Acheteur Vérifié
purchased on 19/05/2021
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3
/5
★★★☆☆
Damaged ATI bottle leaking into the box, probably through the neck, but well packaged.
Acheteur Vérifié
purchased on 11/05/2021
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2
/5
★★☆☆☆
Hello, I'm still waiting for an answer to the problem we've been having
Acheteur Vérifié
purchased on 16/05/2021
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3
/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 16/05/2021
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3
/5
★★★☆☆
Some items are missing information. Type size and operating precision
Acheteur Vérifié
purchased on 18/05/2021
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3
/5
★★★☆☆
Discount not available for additional orders.
Acheteur Vérifié
purchased on 09/05/2021
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3
/5
★★★☆☆
Very good for the products but I took the most expensive fdp and despite everything, 5 days to receive my products. 17€ order and 12€ fdp...
Acheteur Vérifié
purchased on 07/05/2021
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Answer from Zoanthus.fr
Hello, your parcel left on May 11th, so it was well within our delivery time of 24h/48h. Looking forward to seeing you again at Zoanthus!
3
/5
★★★☆☆
Device faulty on receipt awaiting replacement
Acheteur Vérifié
purchased on 07/05/2021
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2
/5
★★☆☆☆
I'm moderately happy. This was my first order. One item was broken and one was too big.
The maxspect ball box was open in the parcel, so everything was dusty. Too bad
Acheteur Vérifié
purchased on 03/05/2021
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2
/5
★★☆☆☆
The UV filter I received does not work.
Acheteur Vérifié
purchased on 19/04/2021
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3
/5
★★★☆☆
15 days delivery time, no notice from the site about this delay due to a missing product
Acheteur Vérifié
purchased on 31/03/2021
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3
/5
★★★☆☆
Too bad Zoanthus doesn't take responsibility for their mistakes, otherwise nothing more to say.
Acheteur Vérifié
purchased on 06/04/2021
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Answer from Zoanthus.fr
Hello, thank you for your feedback.
As I was able to tell you when you contacted our after-sales service, the Fauna Marin ICP analysis now contains a single test tube. If the sticker is missing, simply note your email address on the sample after creating your account with them so that they can find you. This is the procedure given to us by Fauna Marin in this case.
We take responsibility for our mistakes when there are any, but in this case, I'm sorry, there aren't any.
We remain at your disposal should you have any difficulty.
Sincerely, Clément
As I was able to tell you when you contacted our after-sales service, the Fauna Marin ICP analysis now contains a single test tube. If the sticker is missing, simply note your email address on the sample after creating your account with them so that they can find you. This is the procedure given to us by Fauna Marin in this case.
We take responsibility for our mistakes when there are any, but in this case, I'm sorry, there aren't any.
We remain at your disposal should you have any difficulty.
Sincerely, Clément
2
/5
★★☆☆☆
My order arrived in Épinal even though I am near Nancy. The tracking of my order was wrong. In Nancy, they told me my order was in Épinal, and from Épinal they told me Nancy... very disappointed with the organization!
On the other hand, I'd like to thank the people at the relay point, who were lovely and very professional! Without them, my order would still be in the wild The shipping costs are quite expensive, a little disappointed there too
Acheteur Vérifié
purchased on 11/04/2021
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3
/5
★★★☆☆
Super site
Acheteur Vérifié
purchased on 12/04/2021
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3
/5
★★★☆☆
The handling of the product lists is not very pleasant, because when a product is in "details" consultation, the return to the list is done randomly (?) you have to scroll down the list again to find the place where you were... boring A pity, because the product sheets are well classified and pleasant to look at, technically well informed.
Acheteur Vérifié
purchased on 06/04/2021
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3
/5
★★★☆☆
The delivery was not made to my home but to a relay 6 kilometers away.
Acheteur Vérifié
purchased on 31/03/2021
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2
/5
★★☆☆☆
The lamp was placed in the wrong place, at the bottom of the box due to its fragility!
Acheteur Vérifié
purchased on 25/03/2021
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Answer from Zoanthus.fr
Hello, We apologize for this inconvenience, please do not hesitate to contact our after-sales service to respond to your request. Have a nice day.
The Zoanthus team!
The Zoanthus team!
3
/5
★★★☆☆
Some problems with ghl delivery
Acheteur Vérifié
purchased on 28/03/2021
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3
/5
★★★☆☆
Product inside packaging received in "poor" condition (dirty with traces of wear?). Customer service needs to be improved, because there's a bit of bad faith here. However, I've had no problems so far, and I've always given them 5 stars. The site sells quality products, and in my case, delivery has always been extremely fast - and for that, thank you Zoanthus!
Acheteur Vérifié
purchased on 18/03/2021
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