★★★★★
based on 13442 reviews published
Latest neutral customer reviews
A sticker "fragile" to stick on the box these not the sea to drink, Delivery the worst possible, gls are the least noted by their customer, better go through another company. Instead of offering me a standard exchange for a skimmer that suffered a shock the response was "I've seen worse".
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
I didn't receive the discus Color Red but discus Color if you don't have the Red anymore remove it from your site
....
My delivery date was not met
Shipping costs too high for a single item ordered
I have a product that doesn't work and they haven't replied.
Sometimes it's a bit tricky to find the product you're looking for.
The parcel was not delivered to the chosen relay, which was much further from my home and much less convenient.
Site navigation not very easy
No GLS driver
Damaged ATI bottle leaking into the box, probably through the neck, but well packaged.
Hello, I'm still waiting for an answer to the problem we've been having
Fine
Some items are missing information. Type size and operating precision
Discount not available for additional orders.
Very good for the products but I took the most expensive fdp and despite everything, 5 days to receive my products. 17€ order and 12€ fdp...
Device faulty on receipt awaiting replacement
I'm moderately happy. This was my first order. One item was broken and one was too big. The maxspect ball box was open in the parcel, so everything was dusty. Too bad
The UV filter I received does not work.
15 days delivery time, no notice from the site about this delay due to a missing product
Too bad Zoanthus doesn't take responsibility for their mistakes, otherwise nothing more to say.
As I was able to tell you when you contacted our after-sales service, the Fauna Marin ICP analysis now contains a single test tube. If the sticker is missing, simply note your email address on the sample after creating your account with them so that they can find you. This is the procedure given to us by Fauna Marin in this case.
We take responsibility for our mistakes when there are any, but in this case, I'm sorry, there aren't any.
We remain at your disposal should you have any difficulty.
Sincerely, Clément
My order arrived in Épinal even though I am near Nancy. The tracking of my order was wrong. In Nancy, they told me my order was in Épinal, and from Épinal they told me Nancy... very disappointed with the organization! On the other hand, I'd like to thank the people at the relay point, who were lovely and very professional! Without them, my order would still be in the wild The shipping costs are quite expensive, a little disappointed there too
Super site
The handling of the product lists is not very pleasant, because when a product is in "details" consultation, the return to the list is done randomly (?) you have to scroll down the list again to find the place where you were... boring A pity, because the product sheets are well classified and pleasant to look at, technically well informed.
The delivery was not made to my home but to a relay 6 kilometers away.
The lamp was placed in the wrong place, at the bottom of the box due to its fragility!
The Zoanthus team!
Some problems with ghl delivery
Product inside packaging received in "poor" condition (dirty with traces of wear?). Customer service needs to be improved, because there's a bit of bad faith here. However, I've had no problems so far, and I've always given them 5 stars. The site sells quality products, and in my case, delivery has always been extremely fast - and for that, thank you Zoanthus!
Check orders before packing
Delivery not respected .waited all day for nothing. delivery the next day without warning without apology. lamentable.
Poor packaging. My previous purchases were fine.
Products often out of stock no one replies to emails or phone calls
Delivery not communicated; calls then deferred delivery ds another place DPD brief as regards the system Nano big leak of the cartridge manometre closed and fast face as indicated. Intense cold release, slight burn! There is no spi gasket or anything else!
Good overall! However, lack of rigor in the preparation of customer orders!
Fast, efficient preparation, but the customer welcome on site needs improving: very cold, a little smile would be nice for customers too.
Recu rapidement et bien emballée Moyen pour la date de peremption de la nourriture tetra fevrier 2021 pour un commznde fevrier 2021
A bit complicated to find products, even when you know their names!
Hide-and-seek basket
I'm still waiting for the rest of my order and the product description is not clear.
The tracking of my parcel was not top notch, my parcel had already been gone for several days when I received the departure notice, then it was at the relay point long before I received the SMS to go and get it, and finally the ROWA resin article was half empty in the box.