★★★★★
based on 13000 reviews published
Latest neutral customer reviews
Well, the general situation means that some mistakes are understandable, as long as they're not repeated...
Free delivery well received but 10 days after order too long.
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
No FR instructions
Delay between order and delivery of several weeks. Obliged to relaunch
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
Average for this order I had to raise 2 x by telephone already had less worries
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
It's not easy since the new site has been upgraded and is not intuitive with my cell phone, but I'm getting the hang of it.
Impeccable to recommend
Order received complete. On the site it was promised free shipping and 5 euros 1st order but minimum order amount required ABSOLUTELY NOT VISIBLE LEGAL LIMIT. I reported this in writing.
We look forward to seeing you again at Zoanthus.
Either! fast delivery but the packaging leaves something to be desired..... the cardboard is not strong enough; it has been affected by the various handling operations; too bad
Extremely fast shipping, but shipping costs too high
The company is great, but the site is too slow!
I'm going to place another order and my free shipping has disappeared.
I was surprised that the site recorded an order and displayed a product that was available...when it wasn't. I discovered this when I tracked the product. I discovered this when I tracked the product, as I hadn't seen it arrive. Your customer service department confirmed this in return for an e-mail from me. I was forced to make an intermediate purchase with a surcharge in store because I needed it to manage my aquarium. Too bad
Delays not respected, in reapproval of product, you know much later when the order is placed, and you answer that it is indicated at the order, error. So for me it's over, I'm changing house.
I reiterate what I said by email, the state of stock is clearly visible on the site before ordering, you just need to know how to read the information given. Otherwise, you will have the same problems with competitors. If you don't, you'll have the same problems with the competition. Cdlt
Disappointed because there was no follow-up and no response to the various messages sent regarding my order. Unreachable by phone.
Order conforms, fast and well packed! small flat, expensive tariff delivery to go to seek itself in relay colis; 5,30 plus a euros of ?? plus 1.5 for PAYPAL, normally has the load of the salesman, in short domage.
Order much too long for a small piece i've had better delays !!!
Very fast
Received on time but package very damaged. 2 packets of tests received torn, nitrite powder reagent and salifert magnesium tests missing, little spoon.
For zoanthus products. No worries. However, we haven't received the cutting support for 2 x. Why not?
Fast delivery
The redsea nitrate test is unusable for me because the product description is incomplete. The high range cannot be measured with the test alone.
Perfect as usual!
A reliable site offering a good choice of aquarium equipment, with many references available. Market prices respected. I was disappointed by my first order where I ordered a 25kg salt bucket which arrived completely broken in my parcel which had no external damage. I contacted customer service by e-mail, but got no answer, which is a shame. However satisfied with my 2nd order RAS. I advise you not to order large volumes of salt, it doesn't take well to transport.
PACKAGE DAMAGED ON RECEIPT DUE TO POOR PACKAGING (CARDBOARD TOO LIGHT FOR THE WEIGHT INSIDE).
Difficult period I understand, but lack of communication. More than 1 week to get an answer to my email. I ordered a pipe which I received pierced, one item missing. A bit disappointed when it had gone well the previous 2x.
NORMALLY, I NEVER HAD A PROBLEM WITH EU "BEFORE", BUT DURING THE LAST ORDER THERE WAS A BIG PROBLEM WITH THE DPD CARRIER AND NO WAY TO CONTACT ZOANTHUS BY PHONE (ANSWERER) AND ON EMAIL, THEY ANSWERED ME JUSTE A 1/7. ORDER PLACED ON 05/03 DELIVERY OF A FIRST PART ON 14/04 (1,5MOIS ) AND THE REST SENT TOGETHER ON 16/04 WITHOUT ANY EXPLANATION. THE PRICES ARE VERY CORRECT BUT I FELT TOTALLY ABANDONED BY THEIR TEAM. IT'S NOT DIRECTLY THEIR COMPANY'S PROBLEM BUT THEY ARE RESPONSIBLE FOR THE DELIVERY TO OUR HOME. I'LL SEE IF I COME BACK AND IF I GET AN ANSWER FROM THEM NOW.
Inner packaging stained by product spillage and dosing device broken?
Substitution and order not delivered in full, awaiting backorder and no announced lead time.
Order was delivered promptly, but the packaging was very damaged (had been opened and taped up).
Rather fast delivery but the case is broken. The products are there but the practicality and aesthetics are not.
I've just seen there's a hole in one of the 2 unusable hose connection nipples Richard
Perfect for the articles, just the delay and my email request without response, but hey I'm glad to have a French site. Sincerely
Nine days delivery for 4 items in stock and Chronopost is very average
I.didn't.receive.the.right.membrane
The two items in the order arrived damaged, partly due to the quality of the packaging.
Lack of precision on the use of these ceramic tubes
Hello. Following my order, I have received a very good Nanostream 6045 turbelle pump from Tunze. However, I can't close the Comline Filter 3163 case, which I opened for cleaning before putting it in the aquarium. Finally, the Cu Profi test I received in January has an expiry date of July 2020, i.e. six months to run 50 tests! Please let me know if it's advisable to place the comline filter in water, in the hope that expansion will allow it to close properly, as well as fixing the baffle in front of the turbine. What about the copper test, which is only valid for 6 months? Is it possible to exchange these two elements? Thanks in advance
Multiple reminders to be delivered and incomplete delivery
Perfect order, very fast (received in 2 days, Sunday order received Tuesday) everything is in order and the little gift is always a pleasure. I will only order from this site again, I recommend it!