★★★★★
based on 13506 reviews published
Latest neutral customer reviews
PACKAGE DAMAGED ON RECEIPT DUE TO POOR PACKAGING (CARDBOARD TOO LIGHT FOR THE WEIGHT INSIDE).
Difficult period I understand, but lack of communication. More than 1 week to get an answer to my email. I ordered a pipe which I received pierced, one item missing. A bit disappointed when it had gone well the previous 2x.
NORMALLY, I NEVER HAD A PROBLEM WITH EU "BEFORE", BUT DURING THE LAST ORDER THERE WAS A BIG PROBLEM WITH THE DPD CARRIER AND NO WAY TO CONTACT ZOANTHUS BY PHONE (ANSWERER) AND ON EMAIL, THEY ANSWERED ME JUSTE A 1/7. ORDER PLACED ON 05/03 DELIVERY OF A FIRST PART ON 14/04 (1,5MOIS ) AND THE REST SENT TOGETHER ON 16/04 WITHOUT ANY EXPLANATION. THE PRICES ARE VERY CORRECT BUT I FELT TOTALLY ABANDONED BY THEIR TEAM. IT'S NOT DIRECTLY THEIR COMPANY'S PROBLEM BUT THEY ARE RESPONSIBLE FOR THE DELIVERY TO OUR HOME. I'LL SEE IF I COME BACK AND IF I GET AN ANSWER FROM THEM NOW.
Inner packaging stained by product spillage and dosing device broken?
Substitution and order not delivered in full, awaiting backorder and no announced lead time.
Order was delivered promptly, but the packaging was very damaged (had been opened and taped up).
Rather fast delivery but the case is broken. The products are there but the practicality and aesthetics are not.
I've just seen there's a hole in one of the 2 unusable hose connection nipples Richard
Perfect for the articles, just the delay and my email request without response, but hey I'm glad to have a French site. Sincerely
Nine days delivery for 4 items in stock and Chronopost is very average
I.didn't.receive.the.right.membrane
The two items in the order arrived damaged, partly due to the quality of the packaging.
Lack of precision on the use of these ceramic tubes
Hello. Following my order, I have received a very good Nanostream 6045 turbelle pump from Tunze. However, I can't close the Comline Filter 3163 case, which I opened for cleaning before putting it in the aquarium. Finally, the Cu Profi test I received in January has an expiry date of July 2020, i.e. six months to run 50 tests! Please let me know if it's advisable to place the comline filter in water, in the hope that expansion will allow it to close properly, as well as fixing the baffle in front of the turbine. What about the copper test, which is only valid for 6 months? Is it possible to exchange these two elements? Thanks in advance
Multiple reminders to be delivered and incomplete delivery
Perfect order, very fast (received in 2 days, Sunday order received Tuesday) everything is in order and the little gift is always a pleasure. I will only order from this site again, I recommend it!
No problem for my purchase, but very limited in the choice of aquariums, no bare tanks, only JUWEL kits.
Incorrectly calibrated thermometer
Calcium packet with holes, so loss of product. We'd have to use thicker packets, which is odd because the other packets were in good condition.
I don't understand my invoice, the amount doesn't match the total.
I ordered from this site because I needed the items quickly. At the time of my order all the items were advertised as being in stock but at the time of delivery the filter foams were missing. I went back to the site and it still said that there were 9 items left in stock. However, it is clearly stated "Stock levels are updated in real time on each product sheet".
There was indeed a stock error on your order and for that I apologize. In fact, the item ordered turned out to be the wrong one in our stock.
We have decided to make two shipments so that you can receive the first part of your order as soon as possible.
The missing item will be shipped within a few days.
Sincerely, Clément
3 working days before dispatch of a product in stock.
Good site except for the problem of delivery with dpd predict because it keeps postponing delivery.
Review the Collissimo transport it is abnormal to ask for a signature on a sheet of white paper !!!!!!!!!!!!!
Not really disappointed with zoanthus, but very disappointed with Chronopost who pockets the money for delivery in 24h and in fact you receive your order 1 week later.... It's a shame because I really needed this order the next day, not 1 week later. Now it's my turn to be the advertising Chronopost in the aquarium world...
DELIVERY TIME TOO LONG AND PRODUCT NOT AS ORDERED
I made a large order, asked for a sample of a plug for cuttings and was sent a 5 cent caramel. For 1/5 of what I ordered, elsewhere I would have been given bonuses, discounts, samples, etc. I don't think I'd recommend Zoanthus. I don't think I'd recommend Zoanthus.
An order, whatever its amount, does not entitle you to gifts, depending on your wishes, but I still think your comment is daring.
The prices displayed on the site are designed to be as low as possible, even if it means reducing our margins, and delivery times are respected. The service is there. I don't have any samples of plugs for cuttings to give away! If you need more information on a product before buying, the phone is open every day, as is e-mail.
But it's true that if you have the right to larger gifts from competitors, the choice is made on your side.
Sincerely Clément
No French instructions and does not match the image. That said, shipping and parcel preparation are very good.
However, you are leaving a review of an item rather than of Zoanthus itself.
The images on the site are not all contractual, but the item you received is the one you ordered.
As for the instructions in French, I can provide them if you ask me on customer service.
Finally, it's a shame to give the site such a bad mark for minor problems with an item that can be sorted out very quickly by the after-sales service. But you still have to ask for it. Sincerely Clément
Too bad there are no French instructions.
Order conformed, a little wait due to an article shortage, but it's a pity that customer service via email does not follow its normal course.
I'm still waiting for a reply to my previous e-mail concerning my previous order, which I received incomplete.
Good but stock problem so long delivery
Site stock not up to date
I received a box of live phytoplankton 3 days after it was sent, even though I wanted to pay by Chronopost. It wasn't even packed with polystyrene protection, which is compulsory for live products. I didn't even open the hermetically sealed bottle because it smelled so rotten. I sent an e-mail, but Monsieur was offended and sent me packing. It doesn't matter, there are other, more intelligent suppliers.
As explained to you many times, zoanthus was on vacation until August 8th (which was clearly announced in various places on the site, at the bottom of the page in red and on all the product sheets with the mention "shipped on August 8th"). So it didn't take three days for your order of the 6th to arrive, since it left on the 9th for delivery on the 10th. That's 24 hours in transit.
As for the phytoplankton, there's no problem with a refund, the store simply needs to collect the goods. Best regards Clément
I ordered two Eheim dispensers. The supplied pins exploded. In each dispenser... on.
Delivery not so fast, no explanation with the products, welcome offer of 5% not respected, I would not renew.
For these 3 points, I find that your comments are not justified. Best regards Clément
1 box was not complete. I phoned, wrote, they were supposed to send me what I was missing but I'm still waiting.
We received the products with damaged boxes: bucket handle missing, bucket broken so no container to keep the Kh...
My payment by bank transfer was not taken into account and I had to follow up myself after 10 days. Once this problem was resolved, everything went smoothly.
Poor packaging Test box under a 10kg soil bag Result box explodes