★★★★★
based on 12731 reviews published
Latest neutral customer reviews
3 working days before dispatch of a product in stock.
Good site except for the problem of delivery with dpd predict because it keeps postponing delivery.
Review the Collissimo transport it is abnormal to ask for a signature on a sheet of white paper !!!!!!!!!!!!!
Not really disappointed with zoanthus, but very disappointed with Chronopost who pockets the money for delivery in 24h and in fact you receive your order 1 week later.... It's a shame because I really needed this order the next day, not 1 week later. Now it's my turn to be the advertising Chronopost in the aquarium world...
DELIVERY TIME TOO LONG AND PRODUCT NOT AS ORDERED
I made a large order, asked for a sample of a plug for cuttings and was sent a 5 cent caramel. For 1/5 of what I ordered, elsewhere I would have been given bonuses, discounts, samples, etc. I don't think I'd recommend Zoanthus. I don't think I'd recommend Zoanthus.
An order, whatever its amount, does not entitle you to gifts, depending on your wishes, but I still think your comment is daring.
The prices displayed on the site are designed to be as low as possible, even if it means reducing our margins, and delivery times are respected. The service is there. I don't have any samples of plugs for cuttings to give away! If you need more information on a product before buying, the phone is open every day, as is e-mail.
But it's true that if you have the right to larger gifts from competitors, the choice is made on your side.
Sincerely Clément
No French instructions and does not match the image. That said, shipping and parcel preparation are very good.
However, you are leaving a review of an item rather than of Zoanthus itself.
The images on the site are not all contractual, but the item you received is the one you ordered.
As for the instructions in French, I can provide them if you ask me on customer service.
Finally, it's a shame to give the site such a bad mark for minor problems with an item that can be sorted out very quickly by the after-sales service. But you still have to ask for it. Sincerely Clément
Too bad there are no French instructions.
Order conformed, a little wait due to an article shortage, but it's a pity that customer service via email does not follow its normal course.
I'm still waiting for a reply to my previous e-mail concerning my previous order, which I received incomplete.
Good but stock problem so long delivery
Site stock not up to date
I received a box of live phytoplankton 3 days after it was sent, even though I wanted to pay by Chronopost. It wasn't even packed with polystyrene protection, which is compulsory for live products. I didn't even open the hermetically sealed bottle because it smelled so rotten. I sent an e-mail, but Monsieur was offended and sent me packing. It doesn't matter, there are other, more intelligent suppliers.
As explained to you many times, zoanthus was on vacation until August 8th (which was clearly announced in various places on the site, at the bottom of the page in red and on all the product sheets with the mention "shipped on August 8th"). So it didn't take three days for your order of the 6th to arrive, since it left on the 9th for delivery on the 10th. That's 24 hours in transit.
As for the phytoplankton, there's no problem with a refund, the store simply needs to collect the goods. Best regards Clément
I ordered two Eheim dispensers. The supplied pins exploded. In each dispenser... on.
Delivery not so fast, no explanation with the products, welcome offer of 5% not respected, I would not renew.
For these 3 points, I find that your comments are not justified. Best regards Clément
1 box was not complete. I phoned, wrote, they were supposed to send me what I was missing but I'm still waiting.
We received the products with damaged boxes: bucket handle missing, bucket broken so no container to keep the Kh...
My payment by bank transfer was not taken into account and I had to follow up myself after 10 days. Once this problem was resolved, everything went smoothly.
Poor packaging Test box under a 10kg soil bag Result box explodes
My parcel arrived in a shambles, the salt for salt bucket was broken, the product had spread all over the box.
Incomplete order and damaged products no response from customer service following my complaint
The order was shipped quickly and the material was very well packaged. The only problem was a product error in the preparation of the order.
I apologize once again for the preparation error on your order. The after-sales service took care of your problem quickly and immediately, I think that's the main thing. The delivery of your product is scheduled for Wednesday at the relay point. Have a good Sunday. Sincerely Clément
Very good but it's a shame we don't have free home delivery like some sites, we have to go to a relay point and depending on the timetable it's not easy to pick up our items, but I recommend it anyway, the products are great and the service is serious.
Means,, zooplankton must be kept cool, why do you send a shipment on Friday, knowing that the delivery will be made at best on Monday, in my case Tuesday....? 5 days in a depot, (you can do better).
It's a pity that the free delivery from 69€ is only valid for a delivery in relay point and not at home as on other site. For the rest, nothing to say, top packaging and quality products. I also got the little extra which is the sample XD food.
Good quality products 3 weeks before delivery
Very good site, clear and easy to use, fast delivery.
The products ordered are very good...too bad the bucket of salt arrived broken, punctured, it really spoils everything...
I'm sorry to hear that your bucket of salt arrived broken. The packaging is designed to absorb shocks, and a sheet of polystyrene is placed under the bucket. Despite this, with a weight of 30 kilos, if the parcel is thrown away by the carrier, the bucket will break for sure, as it cannot withstand such treatment.
You should have refused the parcel and a refund would have been requested from DPD. In the case where you accept the goods, a recourse is unfortunately no longer possible. I remain available if you need further information. I hope to see you soon on Zoanthus.fr Sincerely Clément
Good overall
Excellent service and fast delivery, but unfortunately there are still additional charges via PayPal.
Delivery a little long.
Order received promptly, missing expiration date label on zeobak.
Too bad about the extra PayPal fees.
I found a hair in one of the balling bags, so I'm rather skeptical about the care taken with product packaging.
Very fast, good advice. But shipping costs are prohibitive, where others offer shipping from 69€! 20€ per parcel relay, unbelievable.