/10
★★★★★
based on 12241 reviews published
★★★★★
based on 12241 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Incomplete order and damaged products no response from customer service following my complaint
Acheteur Vérifié
purchased on 18/11/2017
Translated review
3
/5
★★★☆☆
The order was shipped quickly and the material was very well packaged. The only problem was a product error in the preparation of the order.
Acheteur Vérifié
purchased on 04/07/2017
Translated review
Answer from Zoanthus.fr
Hello, Thank you for your feedback.
I apologize once again for the preparation error on your order. The after-sales service took care of your problem quickly and immediately, I think that's the main thing. The delivery of your product is scheduled for Wednesday at the relay point. Have a good Sunday. Sincerely Clément
I apologize once again for the preparation error on your order. The after-sales service took care of your problem quickly and immediately, I think that's the main thing. The delivery of your product is scheduled for Wednesday at the relay point. Have a good Sunday. Sincerely Clément
3
/5
★★★☆☆
Very good but it's a shame we don't have free home delivery like some sites, we have to go to a relay point and depending on the timetable it's not easy to pick up our items, but I recommend it anyway, the products are great and the service is serious.
Acheteur Vérifié
purchased on 07/05/2017
Translated review
3
/5
★★★☆☆
Means,, zooplankton must be kept cool, why do you send a shipment on Friday, knowing that the delivery will be made at best on Monday, in my case Tuesday....? 5 days in a depot, (you can do better).
Acheteur Vérifié
purchased on 21/04/2017
Translated review
Answer from Zoanthus.fr
Hello, thank you for your advice. But I would like to tell you that Seachem Zooplankton should never be kept in the fridge before opening. The product has not been altered in any way during transport. So I don't understand your comment. The contract has been fulfilled on my side.
3
/5
★★★☆☆
It's a pity that the free delivery from 69€ is only valid for a delivery in relay point and not at home as on other site. For the rest, nothing to say, top packaging and quality products. I also got the little extra which is the sample XD food.
Acheteur Vérifié
purchased on 03/03/2017
Translated review
3
/5
★★★☆☆
Good quality products 3 weeks before delivery
Acheteur Vérifié
purchased on 27/01/2017
Translated review
3
/5
★★★☆☆
Very good site, clear and easy to use, fast delivery.
Acheteur Vérifié
purchased on 16/12/2016
Translated review
2
/5
★★☆☆☆
The products ordered are very good...too bad the bucket of salt arrived broken, punctured, it really spoils everything...
Acheteur Vérifié
purchased on 28/11/2016
Translated review
Answer from Zoanthus.fr
Hello, Thank you for your feedback.
I'm sorry to hear that your bucket of salt arrived broken. The packaging is designed to absorb shocks, and a sheet of polystyrene is placed under the bucket. Despite this, with a weight of 30 kilos, if the parcel is thrown away by the carrier, the bucket will break for sure, as it cannot withstand such treatment.
You should have refused the parcel and a refund would have been requested from DPD. In the case where you accept the goods, a recourse is unfortunately no longer possible. I remain available if you need further information. I hope to see you soon on Zoanthus.fr Sincerely Clément
I'm sorry to hear that your bucket of salt arrived broken. The packaging is designed to absorb shocks, and a sheet of polystyrene is placed under the bucket. Despite this, with a weight of 30 kilos, if the parcel is thrown away by the carrier, the bucket will break for sure, as it cannot withstand such treatment.
You should have refused the parcel and a refund would have been requested from DPD. In the case where you accept the goods, a recourse is unfortunately no longer possible. I remain available if you need further information. I hope to see you soon on Zoanthus.fr Sincerely Clément
3
/5
★★★☆☆
Good overall
Acheteur Vérifié
purchased on 16/09/2016
Translated review
3
/5
★★★☆☆
Excellent service and fast delivery, but unfortunately there are still additional charges via PayPal.
Acheteur Vérifié
purchased on 30/08/2016
Translated review
3
/5
★★★☆☆
Delivery a little long.
Acheteur Vérifié
purchased on 05/08/2016
Translated review
3
/5
★★★☆☆
Order received promptly, missing expiration date label on zeobak.
Acheteur Vérifié
purchased on 27/07/2016
Translated review
3
/5
★★★☆☆
Too bad about the extra PayPal fees.
Acheteur Vérifié
purchased on 17/07/2016
Translated review
3
/5
★★★☆☆
I found a hair in one of the balling bags, so I'm rather skeptical about the care taken with product packaging.
Acheteur Vérifié
purchased on 01/07/2016
Translated review
3
/5
★★★☆☆
Very fast, good advice. But shipping costs are prohibitive, where others offer shipping from 69€! 20€ per parcel relay, unbelievable.
Acheteur Vérifié
purchased on 31/03/2016
Translated review