Customer reviews of 1000parfums.ch

Dear Sir, Thank you for your message which we take very seriously. At this stage here is what we can tell you: Your order from Sunday 08/12/2024 was validated at 13:57 with a payment by TWINT which generated an order confirmation. We note only one attempt to order. If the item had been out of stock, you would not have been able to continue the ordering process. The shipment took place on Monday 09/12/2024. An email notified you of the departure of your package. Of course, we remain at your complete disposal. Do not hesitate to provide us with any additional information that will allow us to respond more precisely. You can cancel your order and we invite you to consult our General Sales Conditions. We are sincerely sorry for this situation. See you soon, Chloé Favre Customer Service

Dear Sir, Here is the response to your email from Friday 23/02/2024 received in the afternoon in which you briefly expressed your disappointment regarding the quality of the perfume you recently received: Wednesday 21/02/2024 - reference 3668 - Jean-Paul Gaultier - EDT Intense 125 ml. We regret the inconveniences experienced and ask you to accept our sincere apologies for this situation. In accordance with our General Terms and Conditions of Sale article 16 - Customer Service and our presentation Who are we? our offices are open from Monday to Friday from 09:00 to 17:00. At this stage, here is what we can tell you about this bottle: it was delivered to our warehouse at the beginning of December 2023 directly from our supplier, official distributor Jean-Paul Gaultier, the items that are still for sale on 1000parfums.ch all belong to the same batch, this is the only remark received to date regarding this reference. The batch number allows us to determine the production date by the brand: 2023/08/04, the bottle is therefore 6 months and 22 days old today. The shelf life of perfumes depends on a period after opening and a production date. The estimated usage duration for alcohol-based products is up to 5 years and often longer. On the other hand, a hermetically sealed perfume can retain its scent and potency for years. However, the color of the perfume changes. It should not be concluded that its fragrance is disturbed: the perfume continues to live as its raw material always evolves. The perfumeries you have already contacted could provide you with these initial elements... The very stable environment of our warehouse is perfectly suited for storing our merchandise as the temperature and lighting are controlled. Given the information provided, it is impossible for us to determine with certainty the origin of this type of incident which remains quite exceptional. During the bottling of the bottle, was the cap improperly closed or was the safety closure of the sprayer not airtight which led to oxidation of the perfume juice? The liquid becomes darker and cloudy and the scent also alters, losing its fragrance and giving off a more alcoholic aroma. To perform a control of the bottle, you will find attached a return slip as well as a barcode for shipping, allowing you to return the perfume in its original packaging. We invite you to reuse the cardboard received and complete if necessary the padding so that the bottle reaches us in perfect condition. Upon receipt of the bottle, our team will carry out a first inspection and if necessary it will be forwarded to the brand's control service. In this case, it will take about fifteen days before we can communicate the conclusions of the various parties involved. Of course, if the problem is confirmed we will proceed with the replacement at no additional cost. We sincerely apologize for this unfortunate setback and any inconveniences that may have arisen from it. Awaiting your prompt news, we send you our best regards, Chloé Favre Customer Service

Thank you for your brief communication. Your email dated 19/12/2022 informs us that the Aqua Allegoria refill from Guerlain, which you just purchased, cannot be used with your old bottle that is not refillable. Indeed, the 200 ml refill allows for an extended use of the new Aqua Allegoria bottle. The spray nozzle unscrews manually to refill the bottle easily, benefiting from a drip-free system. It cannot be used alone and is only compatible with the 125 ml and 75 ml refillable bottles. Eco-refills are booming in the perfume and cosmetics industry. All brands are reviewing their packaging. We sincerely apologize for this situation, and we understand your disappointment. However, you must acquire a refillable bottle to use the refill... We remain at your disposal for any further information. Chloé Favre Customer Service

Thank you for your message. For several months, all brands have had very long production times due to supply shortages of bottles and sprays. This situation is complex to handle and is expected to last until the first quarter of 2023. We thank you for your understanding and apologize for the inconvenience. Best regards, Chloé Favre Customer Service

Thank you for your direct approach to express your dissatisfaction! However, could you please indicate the nature of the problem encountered? We have not received any complaint from you to date. Dialogue and proximity with our customers are part of our priorities. We look forward to hearing from you soon. Chloé Favre Customer Service

Thank you very much for your communication, and your direct approach to express your disappointment. We fully understand your frustration and are sincerely sorry for this completely exceptional situation. As indicated on 1000parfums.ch, we guarantee the authenticity of our branded perfumes which are delivered in their original packaging directly from our supplier, the official distributor of the brand. Do you have doubts about the quality of the perfume you have been using for a short time? Please do not hesitate to contact us to share your observations and feelings: signs of alteration, change of smell, color of the juice... To make the most of your perfume in summer, it is important to apply it differently, especially due to the high heat that has persisted for several weeks. Please communicate the lot number, composed of seven digits and letters, that you will find under the packaging and the bottle. At this stage, it is difficult for us to take a position. Consequently, we look forward to hearing from you very soon! Chloé Favre Customer Service [email protected]

Your direct approach to us to express the problems encountered during the processing of your order is perfectly legitimate. We sincerely apologize for any inconvenience that may have arisen. 1- The shipment: your order from Wednesday, April 13, 2022, at 4:29 PM was recorded and shipped on Thursday, April 14, 2022. According to our General Terms and Conditions of Sale, orders placed from Monday to Thursday after 12:00 PM will be shipped the next day. Orders placed on Friday after 12:00 PM will be processed and shipped on Monday. The delivery time is estimated at 2 working days. No package is delivered by Swiss Post on Saturdays, Sundays, and public holidays. The Easter weekend extended the processing of the shipment by La Poste. However, we note an abnormal blockage of your package from April 20 to April 23 on the platform of 8920 Urdorf Paketzentrum. Distribution occurred on Monday, April 25, 2022. We are refunding the shipping and packaging fees and opening a claim with La Poste. 2- For 1000parfums.ch, we indeed regret a reference error. The addressed perfume was subject to confusion within our shipping service. An exceptional incident that, combined with the shipping delay, made this first experience an unpleasant moment... We are sincerely sorry for this oversight. Of course, we are taking the necessary steps to ensure that you are delivered as soon as possible the originally ordered perfume and we are making a commercial gesture. We will contact you directly for the follow-up of your case. Best regards, Chloé Favre Customer Service

Thank you for your comments. We understand your frustration. We usually respond to customer inquiries within 48 hours. Dialogue and closeness to our customers are our priorities. Although we regularly check the spam folder, it is likely that your request was accidentally deleted. On some days, spam is unfortunately very numerous... Our tip: To be informed about the availability of a product on 1000parfums, you can receive a notification. Every product that is out of stock offers this option. The delivery times of some brands can be long, and we buy when the prices are attractive. We are continuously working to provide you with impeccable service quality. We apologize for this inconvenience. As you can see, we have a quality service appreciated by our customers. We hope that you will continue to trust us. Chloé Favre Customer Service

Dear Madam,
Your message of 23/04/2021 informs us of the problem you are experiencing with one of the products you recently received.
We sincerely apologize for this unfortunate setback. This is an incident that remains quite exceptional.
We have immediately proceeded with its replacement. The package has been sent by La Poste in PostPac Priority. It has just been delivered to the annex compartment of your mailbox.
Please confirm that everything is in order.
We look forward to hearing from you and send our best regards.
See you soon on 1000parfums.ch !
Chloé Favre
Customer Service

Thank you for your message. We have just sent you order No. 300007133, which you validated on 08.05.2020. As you will see, the reference number 4622 corresponds well to the perfume bottle 'First' Van Cleef & Arpels. For your information: The brand Van Cleef & Arpels discontinued the production of the reference 'Gem' a few months ago. Consequently, this item has not been available on 1000 parfums.ch since 2019! According to our general sales conditions, you have a right of return (see Article 10). Do you have any questions? Contact us by email! We will be happy to respond to you as soon as possible. Best regards, Chloé Favre Customer Service

Dear Madam,
Thank you very much for your Verified Review and for your direct approach to us to express the problem that occurred during the processing of your order.
However, as you will see on your order confirmation of 01/24/2020, the following two items were indeed validated:
Ref. 2211 Jean D'Avèze - Neck and Décolleté Cream with Cranberry Oil 1x
Ref. 2048 Jean D'Avèze - Regenerating Raspberry Seed Cream 1x
According to our General Terms and Conditions of Sale, article 10 - Return Article, you do indeed have the possibility to return the product ordered by mistake no later than 14 days from the date of receipt.
We will immediately proceed with the replacement. The merchandise must be returned undamaged, unopened, in its original packaging and by unit of packaging. The organization of the shipment as well as the return costs are entirely your responsibility.
We regret this unfortunate setback and fully understand your disappointment, however, our responsibility is not engaged in this situation. We are pleased to offer you the shipping costs for any exchange.
Do not hesitate to contact us, dialogue and proximity with our customers are part of our priorities!
Looking forward to hearing from you, we send our best regards,
Chloé Favre
Customer Service

Dear Sir,
Thank you very much for returning the perfume that we mistakenly sent to you.
Your order was indeed confused during processing by our shipping service and was mistakenly delivered to your address. We sincerely apologize for this oversight and the inconveniences that may have resulted. This incident is quite exceptional and does not reflect the level of quality we wish to offer you. Of course, we are doing everything possible to ensure that this does not happen again.
We offer you a 5% discount voucher, the details of which have been sent to you by email.
Hoping that your next purchase on 1000parfums.ch will fully satisfy you, we send you our best regards.
Have a nice day and a good end of the year 2019!
Chloé Favre
Customer Service

Madam,
Following our various exchanges, and your direct approach to us to express your dissatisfaction, we are pleased to inform you that our supplier has proceeded to exchange the bottle ref. 3158 Reminiscence - Rem - 20 ml which was cracked.
It is always difficult to determine with certainty the origin of this type of incident which remains quite exceptional: shock during various transports, a defect in the bottle, a problem during the filling of the bottle, ...
For the sake of clarity and commercial seriousness, let us review the different stages of the processing of this file:
Friday 31.05.2019: Announcement of the problem you noticed upon receipt
Monday 03.06.2019: 1000parfums.ch acknowledges receipt and responds to your message, sending a return form and a La Poste barcode for the reshipment of the bottle
Thursday 13.06.2019: You drop off the package at La Poste
Monday 17.06.2019: 1000parfums.ch receives your package
Tuesday 18.06.2019: 1000parfums.ch informs the brand distributor of the problem encountered with the bottle
Thursday 20.06.2019: The distributor agrees to process our request
Monday 24.06.2019: Receipt by the distributor of the damaged bottle and expertise
Thursday 27.06.2019: Follow-up from you and immediate response from 1000parfums.ch. At the same time, acceptance by the distributor to replace the bottle.
Monday 01.07.2019: Sending by the distributor of a new package
Wednesday 03.07.2019: Receipt of the distributor's shipment
Thursday 04.07.2019: 1000parfums.ch reships the bottle to you.
As we indicated, the processing time of about 15 days is quite standard in this type of procedure. However, between your announcement and the receipt of your package, 18 days have passed!
We reaffirm that dialogue and proximity with our customers are part of our priorities.
Awaiting your confirmation of receipt in perfect condition of this bottle, we send you our cordial greetings,
Chloé Favre
Customer Service

Dear Madam,
We acknowledge receipt of the PUPA products ref. 4145 - Super Intensive Bronzing Cream SPF30 that you returned.
You are right, the merchandise was confused within our shipping service.
We regret the inconveniences caused and ask you to accept our sincere apologies for our delivery error.
Information taken from our supplier, the official distributor of the PUPA brand, we were informed quite late that ref. 4183 - Super Invisible Bronzing Spray SPF30 is no longer offered currently in Switzerland. It is still available on the official PUPA website. We do not have, to date, more information, we will get back to you as soon as possible.
Only SPF15 (ref. 4182) and 6 (ref. 4181) are still available at the price of CHF 22.00 as well.
If you wish to modify your order, please do not hesitate to communicate the replacement reference to us.
If however this proposal does not meet your expectations, we will immediately proceed to refund your order to your PayPal account.
You will also need to provide us with your bank details in order to transfer the shipping costs of CHF 11.00 paid for the return of the merchandise.
We reiterate our sincere apologies for this situation which remains exceptional and thank you for your understanding.
The exchange has occurred in the meantime and as you indicate, a mistake can indeed happen! However, we are doing everything possible to ensure that this problem does not recur...
See you very soon on 1000parfums.ch!
Chloé Favre

Order 300006002 from 06/02/2019
An error in the goods movements always causes inconvenience on both sides. This unfortunate incident is an isolated case. We will do everything to ensure that such an error does not happen again.
Please excuse us again for the inconvenience caused.
Chloé Favre
Customer Service
This is a copy of our message from February 7, 2019: Cancellation at 1000parfums.ch
“Thank you for your trust.
We have only just learned that reference 3153 - Clarins is temporarily unavailable and we have no concrete information on when the item can be delivered again.
Therefore, we will refund you the corresponding amount. The amount of CHF 82.00 will be credited to your credit card today.
We apologize for the inconvenience caused and sincerely thank you for your understanding.
Best regards. “

Dear Madam,
Thank you very much for your comment and your direct approach to us to express your disappointment regarding the delivery time of your package.
Here is the history of your order:
1- Validation – Wednesday, September 12, 2018 – 22:26
2- Handled by La Poste – Thursday, September 13, 2018 – around 15:45
3- Notified for pickup due to your absence: Monday, September 17, 2018 – 10:22
4- Distribution at the counter - Tuesday, September 18, 2018 – 17:26 – Compliant delay
We remind you of our General Terms and Conditions of Sale that you accepted: https://www.1000parfums.ch/fr/conditions-generales-de-vente/
particularly article 8 – Delivery time: “Unless otherwise specified at the time of order validation, the delivery time is generally 2 working days after receipt of payment. Orders placed from Monday to Thursday after 3:00 PM will be shipped the following day. Orders placed on Friday after 3:00 PM will be processed and shipped on Monday.”
We have chosen to ship all our packages via PostPac Economy Signature to ensure reliable delivery, especially in case of loss, damage, or incorrect delivery. As indicated in our advantages, delivery occurs in 2 to 4 working days. We also remind you that La Poste does not deliver packages on Saturdays: https://www.post.ch/fr/particuliers/expedition-privat/colis-suisse-pour-les-particuliers/postpac-economy-pour-les-particuliers
Dialogue and proximity with our customers are among our priorities, and we want to assure you that we are constantly working for quality service in compliance with the GTC.
Wishing that your next order gives you complete satisfaction, we send our best regards.
Chloé Favre
Customer Service

Dear Customer,
Thank you for your message.
The Post delivers your packages throughout Switzerland affordably, safely, and reliably – from Monday to Friday until the next working day:
Package drop-off Monday – Delivery Thursday.
Attached you will find the results of the 'EasyTrack' from The Post: https://service.post.ch/EasyTrack/submitParcelData.do?lang=en&fromSearch=&formattedParcelCodes=99.60.023048.00020777
Orders placed on Friday after 3:00 PM will be processed and shipped on Monday. The shipments are transported by PostPac Economy Signature from the Swiss Post. Brand Avenue SA cannot be held responsible for a delivery problem after handing over the package to the Post:
Sat 23.06.2018 – 17:58 - Confirmation of your order
Mon 25.06.2018 – 15:45 - Package processing in our offices at La Poste
Tue 26.06.2018 – 11:30 – Shipment was sorted and forwarded
Tue 26.06.2018 – 16:35 - Shipment was sorted for delivery
Thu 28.06.2018 – 09:25 - Delivered by
The distribution of the package should have taken place on Wednesday 27.06.2018.
We apologize for the inconvenience. During the summer holidays, La Poste sometimes encounters delays in distribution. However, the service remains good.
We thank you for your understanding and wish you a pleasant day.
Chloé Favre
Customer Service

Dear Madam,
Your order was validated on Monday 11/06/2018 at 16:33.
On Tuesday 12/06/2018, you requested by phone a delivery for Wednesday 13/06/2018. At 15:20 on 12/06/2018 we informed you by email that we were unable to ship within the desired timeframe.
Your order was sent priority signature on 13/06/2018 at no additional cost and delivered on 15/06/2018 at 11:48!
Your Grrr corresponds to your dissatisfaction!
However, two events completely independent of our will have affected the situation:
- the last-minute announcement from our supplier of a delivery delay
- the distribution delay from La Poste, this service is under the responsibility of La Poste.
This accumulation remains quite exceptional... We understand your disappointment.
We reiterate our apologies for the inconveniences that may have arisen and hope to provide you with complete satisfaction on your next order.
Best regards,
Chloé Favre
Customer Service

Thank you for your comment which informs us of the problem you encountered when using the perfume you received recently. Although we do everything to ensure that our packages leave our depot well packaged, with contents well secured and padded so that it moves as little as possible, the packages are subject to several manipulations, shocks, pressures, friction, and impacts during the various stages of transport by La Poste. We draw your attention to our General Terms and Conditions of Sale, particularly article 12 - Claim “If the merchandise should present a defect, Brand Avenue SA guarantees the customer immediate replacement within the limits of available stock...” Furthermore, our packages are sent by La Poste in PostPac Economy Signature. If the package was damaged during transport, you must report this incident within eight days following delivery. Therefore, please urgently contact our customer service! Chloé Favre

Thank you for your comment!
Indeed, as we indicated in our message of 22/02/2018, we made a mistake when processing your order validated on 20.02.2018 - 15:16.
Consequently, you received two packages 1 day apart:
- Departure of the 1st package on 20.02.2018 - 16:00 - Arrived on 22.02.2018 / Received on 23.02.2018
- Departure of the 2nd package on 21.02.2018 - 16:00 - Arrived on 23.02.2018
We reiterate our apologies for our oversight and any inconvenience that may have resulted.
We want to assure you that we are constantly working to improve the quality of our service and the execution times.
This type of incident remains quite exceptional. We take note of your remark!
We hope to fully satisfy you during your next purchase on 1000parfums.ch and send you our best regards!
Chloé Favre
Customer Service
Tel. 022 860 15 15

Thank you for your direct approach to express your position regarding our T&Cs that you validated when placing your order! As indicated, payment is made at the time of order. The payment period is set at 7 days for the payment slip. The dialogue and proximity with our customers are part of our priorities. We are therefore pleased to have responded positively to your request for payment upon receipt of your package... Today you mention 30 days! We are therefore extremely surprised by your comment which does not reflect the smooth processing of your order and our responsiveness. You had the choice to stick to your position and cancel your order. Online sales are primarily a relationship of trust between you and us! You maintained your order, we assume a positive point tipped your decision in our favor...

Thank you for your comment which has received our full attention.
Here is the history of your order:
1- Validation: Monday, December 18, 2017 – 14:07
2- Refund: Tuesday, December 19, 2017 – 12:59
3- Cancellation notice: Tuesday, December 19, 2017 – 13:10
Indeed, due to a stock error, the ordered item remained on sale and that is why we were unable to process your order. This event is quite exceptional and we are sorry for any inconvenience that may have resulted. We want to assure you that we are constantly working to improve our service quality and delivery times.
We hope that during your next order, we will fully satisfy you.
See you very soon!
Chloé Favre
Customer Service

Thank you for your comment which has received our full attention. Here is the history of your order: 1- Validation: Monday, December 4, 2017 – 11:20 2- Shipping: Monday, December 4, 2017 – 18:38 3- Shipping notice: Tuesday, December 5, 2017 – 17:41 4- Distribution: Wednesday, December 6, 2017 – 11:48 Our shipping message indicated your package number as well as the delivery method which allowed you to track on https://www.post.ch/fr/particuliers the different stages of our shipment. We chose to ship all our packages in PostPac Economy Signature to ensure reliable distribution, especially in case of loss, damage, or incorrect delivery, within two working days from Monday to Friday. We let you check the prices at the following link: https://www.post.ch/fr/particuliers/expedition-privat/colis-suisse-pour-les-particuliers/postpac-economy-pour-les-particuliers The dialogue is the proximity with our customers is one of our priorities, do not hesitate to complete your comment in order to better respond to you. We hope to see you very soon on 1000parfums.ch! Chloé Favre Customer Service

Dear Madam,
1000parfums.ch offers you a carefully selected catalog of perfumes and cosmetic products.
We have processed and dispatched your order within 48 hours with the utmost care: validated on Tuesday 11/04/2017 at 19:45, it was shipped on Wednesday 12/04/2017. Your package was available at your post office on Friday 14/04/2017.
Regarding the price you mentioned, we would appreciate it if you could provide us with some additional information. Indeed, we noticed that ref. 3613 Rem EDP Vapo 100 ml was offered at the price of CHF 105.60, our price CHF 81.00.
Please do not hesitate to contact us to discuss this further.
We look forward to hearing from you and wish you a pleasant end of the day,
Chloé Favre Customer Service Tel. 022 860 15 15 [email protected]

Dear Sir,
Thank you for your communication which has caught our full attention.
Dialogue and proximity with our customers are part of our priorities!
After checking the processing of your order here is what we observe:
Friday 13/01/2017 - 10:01:36 - validation of your order
Friday 13/01/2017 - 17:17 - processing and shipping of your order
Friday 13/01/2017 - 18:16 - an email notifies you of the departure of your package with the barcode number
Thursday 19/01/2017 - 09:52 - delivery of the package by La Poste
You are right, the delivery of your package was supposed to take place on Tuesday 17/01/2017. The package tracking indeed indicates a delay on Tuesday 17/01/2017. The Customer Service of La Poste, which we have consulted, is unable to provide us with the reasons for this unusual delay.
A complaint has been filed with a request for a refund of the service fee.
According to our General Terms and Conditions of Sale, article 13 - Shipping and packaging costs, “Shipments are sent: in signature PostPac Economy packages. Shipping and packaging costs are listed on the order confirmation and are added to the prices indicated on the store order form and on the invoice. ... This service is under the responsibility of the service provider. Brand Avenue SA cannot be held responsible for any delivery issues after the package has been handed over to the provider ...”
We will promptly proceed with the refund of the shipping and packaging costs of CHF 9.00.
An email is sent in parallel with the aforementioned documents that will allow you to take an objective view of the situation. Please do not hesitate to contact us for any further information.
Of course, we sincerely apologize for this unfortunate setback and the inconvenience it may have caused.
We hope to see you very soon on 1000parfums.ch and wish you a pleasant day.
Chlo Favre
Customer Service
Tel. 022 860 15 15