Customer reviews of 1000parfums.ch

Madam,
Following our various exchanges, and your direct approach to us to express your dissatisfaction, we are pleased to inform you that our supplier has proceeded to exchange the bottle ref. 3158 Reminiscence - Rem - 20 ml which was cracked.
It is always difficult to determine with certainty the origin of this type of incident which remains quite exceptional: shock during various transports, a defect in the bottle, a problem during the filling of the bottle, ...
For the sake of clarity and commercial seriousness, let us review the different stages of the processing of this file:
Friday 31.05.2019: Announcement of the problem you noticed upon receipt
Monday 03.06.2019: 1000parfums.ch acknowledges receipt and responds to your message, sending a return form and a La Poste barcode for the reshipment of the bottle
Thursday 13.06.2019: You drop off the package at La Poste
Monday 17.06.2019: 1000parfums.ch receives your package
Tuesday 18.06.2019: 1000parfums.ch informs the brand distributor of the problem encountered with the bottle
Thursday 20.06.2019: The distributor agrees to process our request
Monday 24.06.2019: Receipt by the distributor of the damaged bottle and expertise
Thursday 27.06.2019: Follow-up from you and immediate response from 1000parfums.ch. At the same time, acceptance by the distributor to replace the bottle.
Monday 01.07.2019: Sending by the distributor of a new package
Wednesday 03.07.2019: Receipt of the distributor's shipment
Thursday 04.07.2019: 1000parfums.ch reships the bottle to you.
As we indicated, the processing time of about 15 days is quite standard in this type of procedure. However, between your announcement and the receipt of your package, 18 days have passed!
We reaffirm that dialogue and proximity with our customers are part of our priorities.
Awaiting your confirmation of receipt in perfect condition of this bottle, we send you our cordial greetings,
Chloé Favre
Customer Service

Thank you very much for your message.
The customer service of the Post informs us that you have not yet explained this problem.
Information about the damage to shipments The Post:
Report the damage within 8 days of delivery at your branch. There, the Post will create a protocol and then check whether you are entitled to compensation.
Additional services packages: Signature
The packages will only be delivered to the recipient against signature. In case of loss, damage, or incorrect delivery, Post CH AG is liable within the framework of the general terms and conditions 'Postal services for private customers' (GTC) up to a maximum of CHF 1,500.00.
If you have any additional questions, we are happy to assist you.
We look forward to your response in this matter and ask you to excuse any inconvenience caused.
Best regards,
Chloé Favre
Customer Service

Order 300006002 from 06/02/2019
An error in the goods movements always causes inconvenience on both sides. This unfortunate incident is an isolated case. We will do everything to ensure that such an error does not happen again.
Please excuse us again for the inconvenience caused.
Chloé Favre
Customer Service
This is a copy of our message from February 7, 2019: Cancellation at 1000parfums.ch
“Thank you for your trust.
We have only just learned that reference 3153 - Clarins is temporarily unavailable and we have no concrete information on when the item can be delivered again.
Therefore, we will refund you the corresponding amount. The amount of CHF 82.00 will be credited to your credit card today.
We apologize for the inconvenience caused and sincerely thank you for your understanding.
Best regards. “

Dear Madam,
Your order was validated on Monday 11/06/2018 at 16:33.
On Tuesday 12/06/2018, you requested by phone a delivery for Wednesday 13/06/2018. At 15:20 on 12/06/2018 we informed you by email that we were unable to ship within the desired timeframe.
Your order was sent priority signature on 13/06/2018 at no additional cost and delivered on 15/06/2018 at 11:48!
Your Grrr corresponds to your dissatisfaction!
However, two events completely independent of our will have affected the situation:
- the last-minute announcement from our supplier of a delivery delay
- the distribution delay from La Poste, this service is under the responsibility of La Poste.
This accumulation remains quite exceptional... We understand your disappointment.
We reiterate our apologies for the inconveniences that may have arisen and hope to provide you with complete satisfaction on your next order.
Best regards,
Chloé Favre
Customer Service

Thank you for your comment which informs us of the problem you encountered when using the perfume you received recently. Although we do everything to ensure that our packages leave our depot well packaged, with contents well secured and padded so that it moves as little as possible, the packages are subject to several manipulations, shocks, pressures, friction, and impacts during the various stages of transport by La Poste. We draw your attention to our General Terms and Conditions of Sale, particularly article 12 - Claim “If the merchandise should present a defect, Brand Avenue SA guarantees the customer immediate replacement within the limits of available stock...” Furthermore, our packages are sent by La Poste in PostPac Economy Signature. If the package was damaged during transport, you must report this incident within eight days following delivery. Therefore, please urgently contact our customer service! Chloé Favre

Thank you for your direct approach to express your position regarding our T&Cs that you validated when placing your order! As indicated, payment is made at the time of order. The payment period is set at 7 days for the payment slip. The dialogue and proximity with our customers are part of our priorities. We are therefore pleased to have responded positively to your request for payment upon receipt of your package... Today you mention 30 days! We are therefore extremely surprised by your comment which does not reflect the smooth processing of your order and our responsiveness. You had the choice to stick to your position and cancel your order. Online sales are primarily a relationship of trust between you and us! You maintained your order, we assume a positive point tipped your decision in our favor...

The brand you ordered gives some products wider access through spaces frequented by the general public. However, selective distribution is favored to preserve the brand's image. Our current offer remains exceptional and occasional!

Dear Sir, You are right we forgot to publish the out of stock notice on your customer access and we sincerely apologize. We are sending you by email the tracking history of your order which will allow you to verify it. As we indicated, our supplier informed us of this supply problem on 11/08/2017. That is why it was available on 1000parfums.ch at the time of your order. This situation is quite exceptional! This item is now in 'coming soon' status. Of course, we also proceeded to refund the amount of CHF 45.00 on the same day. You have certainly been able to verify it in the meantime. We are sincerely sorry for this unfortunate delay and we hope that you will not hold it against us. Do not hesitate to contact us for any further information. Have a pleasant end of the day, Chloé Favre Customer Service

Dear Madam,
Your communication has caught our full attention.
We are sincerely sorry that the set ref. 3634 Versace for Men, 3 Piece Set, does not meet your expectations. However, as you can see on 1000parfums.ch, the product description is clearly specified - Eau de Toilette Vapo 5 ml + Shower Gel 24 ml + After Shave Balm 24 ml as well as a short presentation, the notes and the creation date of the perfume - follow the link: http://www.1000parfums.ch/fr/versace-pour-homme-6988.html
You also have additional information indicating the article reference, the category (catalog), the olfactory family, and the % discount compared to the average public price observed. The same applies to our entire catalog.
The received set is indeed in accordance with the product sheet and its photo.
Please do not hesitate to contact us for further information.
Chlo Favre Customer Service