Customer reviews of 1000parfums.ch

Hello, Thank you for your feedback. Your order was placed on Thursday, May 15 at 1:49 AM. It was indeed dispatched on Thursday, May 15. Since delivery is made within 48 hours, the package was delivered to you on Monday, May 19. All packages go to the sorting center of La Poste Daillens VD. Finally, the post does not deliver packages on Saturday, which is why your delivery took place on Monday, May 17. Best regards, The 1000parfums.ch team

Thank you for taking the time to give us your feedback following your order on 1000parfums.ch. Customer satisfaction is our priority and we always care to know your impressions. Upon validation of your order and shipment, you were notified by an email of the confirmation on Wednesday, June 26 at 09:46 and of the departure of your package on Thursday, June 27 at 15:42. They probably arrived in your junk/spam messages, we invite you to check them regularly. This is a first order, your security system triggered the anti-spam filter. Furthermore, on your customer account, under shipment, the package number is indicated, allowing you to track the shipment. Do not hesitate to contact us by phone if you encounter a problem again during the ordering process. The reasons are mainly: browser security settings or slow or intermittent internet connection due to a client-server issue. Hoping to see you again soon for a simple and pleasant customer experience, we wish you a great summer! Chloé Favre Customer Service

Thank you for your message, which we acknowledge. Please provide us with all further information so that we can address your comment specifically. We look forward to your response in this matter and ask you to excuse the inconvenience caused. In the meantime, we wish you a nice day. Chloé Favre Customer Service

Thank you very much for your message. According to our general terms and conditions, the payment method by invoice is always offered. Payment is made upon ordering. The payment period is 7 working days after receipt of the order confirmation. The payment method TWINT is now available. Thank you very much for your purchase! See you soon! Chloé Favre Customer Service

Thank you for your communication. Please feel free to share your detailed navigation experience on 1000parfums.ch, your feedback is important. Currently, the search filter is no longer active due to a technical issue that our IT department is analyzing and will resolve very quickly. We apologize for this unfortunate setback and await your additional information if necessary. Have a pleasant day and we hope to see you soon on 1000parfums.ch! Chloé Favre Customer Service

Thank you for your brief communication. Your email dated 19/12/2022 informs us that the Aqua Allegoria refill from Guerlain, which you just purchased, cannot be used with your old bottle that is not refillable. Indeed, the 200 ml refill allows for an extended use of the new Aqua Allegoria bottle. The spray nozzle unscrews manually to refill the bottle easily, benefiting from a drip-free system. It cannot be used alone and is only compatible with the 125 ml and 75 ml refillable bottles. Eco-refills are booming in the perfume and cosmetics industry. All brands are reviewing their packaging. We sincerely apologize for this situation, and we understand your disappointment. However, you must acquire a refillable bottle to use the refill... We remain at your disposal for any further information. Chloé Favre Customer Service

Thank you for your message. For several months, all brands have had very long production times due to supply shortages of bottles and sprays. This situation is complex to handle and is expected to last until the first quarter of 2023. We thank you for your understanding and apologize for the inconvenience. Best regards, Chloé Favre Customer Service

Thank you for your direct approach to express your dissatisfaction! However, could you please indicate the nature of the problem encountered? We have not received any complaint from you to date. Dialogue and proximity with our customers are part of our priorities. We look forward to hearing from you soon. Chloé Favre Customer Service

Thank you for your communication and your direct approach to express your situation regarding the debit in EUR! According to our General Terms and Conditions of Sale, the prices of 1000parfums.ch are understood net in Swiss Francs (CHF) including VAT. Your order confirmation is in CHF as well as the transaction by PostFinance E-Finance, just like the payment we received. I invite you to contact your bank for clarification. Did you place an order on another site that misled you? Please know that for over 10 years, our site 1000parfums, Swiss e-shop, has been doing everything possible to ensure that our customers are completely satisfied with our service. Of course, we remain at your disposal for any further information. Looking forward to hearing from you, we send you our best regards, Chloé Favre, Customer Service

Thank you for your message which we take note of. After verification, here are the details of the processing of your order: - Wed. 27/10/2021 - Validation of your order with the payment method invoice, - Fri. 12/11/2021 - Receipt of your payment and shipment of your order, - Tue. 16/11/2021 - You are notified for the collection of your package at the post office, - Wed. 17/11/2021 - Your package is distributed at the counter. According to our General Terms and Conditions of Sale: - payment is made at the time of order. You opted for payment by invoice, in this case, the products are shipped only after receipt of payment. - the delivery time is generally 2 working days after receipt of payment. - shipments are sent in PostPac Economy signature parcels. Delivery occurs within two working days. Packages are not processed on Saturdays by La Poste. In case of the client's absence, La Poste delivers a notice of passage in their mailbox. The delivered package is available at their post office for 7 working days. The client can request La Poste for a second presentation within 6 working days. We do everything possible to ensure that you are completely satisfied with the delivery time, delivery conditions, and their costs. I invite you to choose another payment method or make an e-banking for your next order. We will send you a discount voucher corresponding to our current offer. Do not hesitate to contact us for any further information. Best regards, Chloé Favre Customer Service

Thank you for your message. To guarantee the security of your credit card payment, www.1000parfums.ch has integrated 3-D Secure. This security standard provides additional protection against fraudulent use of your credit card. The new procedure is even more practical and secure for confirming your online purchases with a credit card. We will inform you by email. You started to place an order. This payment failed. The second payment attempt was successful. If you encountered a problem in our shop, please do not hesitate to let us know. The most common problems: browser security parameters, slowed down or interrupted internet connection due to a server problem on the customer side. Thank you for your trust and we apologize for the inconvenience. We hope to welcome you back to 1000parfums.ch soon! Chloé Favre Customer Service

Dear Madam,
Your message of 23/04/2021 informs us of the problem you are experiencing with one of the products you recently received.
We sincerely apologize for this unfortunate setback. This is an incident that remains quite exceptional.
We have immediately proceeded with its replacement. The package has been sent by La Poste in PostPac Priority. It has just been delivered to the annex compartment of your mailbox.
Please confirm that everything is in order.
We look forward to hearing from you and send our best regards.
See you soon on 1000parfums.ch !
Chloé Favre
Customer Service

Thank you for your comment which we take note of. Our catalog will evolve very soon with an expanded offer that we hope will meet your expectations. Well-being and visual comfort are indeed important on a site. A simple, more streamlined graphic charter is currently under study.
See you soon on 1000parfums.ch!

Thank you for your message. We have just sent you order No. 300007133, which you validated on 08.05.2020. As you will see, the reference number 4622 corresponds well to the perfume bottle 'First' Van Cleef & Arpels. For your information: The brand Van Cleef & Arpels discontinued the production of the reference 'Gem' a few months ago. Consequently, this item has not been available on 1000 parfums.ch since 2019! According to our general sales conditions, you have a right of return (see Article 10). Do you have any questions? Contact us by email! We will be happy to respond to you as soon as possible. Best regards, Chloé Favre Customer Service

Dear Sir,
Thank you very much for returning the perfume that we mistakenly sent to you.
Your order was indeed confused during processing by our shipping service and was mistakenly delivered to your address. We sincerely apologize for this oversight and the inconveniences that may have resulted. This incident is quite exceptional and does not reflect the level of quality we wish to offer you. Of course, we are doing everything possible to ensure that this does not happen again.
We offer you a 5% discount voucher, the details of which have been sent to you by email.
Hoping that your next purchase on 1000parfums.ch will fully satisfy you, we send you our best regards.
Have a nice day and a good end of the year 2019!
Chloé Favre
Customer Service

Dear Madam,
We acknowledge receipt of the PUPA products ref. 4145 - Super Intensive Bronzing Cream SPF30 that you returned.
You are right, the merchandise was confused within our shipping service.
We regret the inconveniences caused and ask you to accept our sincere apologies for our delivery error.
Information taken from our supplier, the official distributor of the PUPA brand, we were informed quite late that ref. 4183 - Super Invisible Bronzing Spray SPF30 is no longer offered currently in Switzerland. It is still available on the official PUPA website. We do not have, to date, more information, we will get back to you as soon as possible.
Only SPF15 (ref. 4182) and 6 (ref. 4181) are still available at the price of CHF 22.00 as well.
If you wish to modify your order, please do not hesitate to communicate the replacement reference to us.
If however this proposal does not meet your expectations, we will immediately proceed to refund your order to your PayPal account.
You will also need to provide us with your bank details in order to transfer the shipping costs of CHF 11.00 paid for the return of the merchandise.
We reiterate our sincere apologies for this situation which remains exceptional and thank you for your understanding.
The exchange has occurred in the meantime and as you indicate, a mistake can indeed happen! However, we are doing everything possible to ensure that this problem does not recur...
See you very soon on 1000parfums.ch!
Chloé Favre

Thank you very much for your message.
The customer service of the Post informs us that you have not yet explained this problem.
Information about the damage to shipments The Post:
Report the damage within 8 days of delivery at your branch. There, the Post will create a protocol and then check whether you are entitled to compensation.
Additional services packages: Signature
The packages will only be delivered to the recipient against signature. In case of loss, damage, or incorrect delivery, Post CH AG is liable within the framework of the general terms and conditions 'Postal services for private customers' (GTC) up to a maximum of CHF 1,500.00.
If you have any additional questions, we are happy to assist you.
We look forward to your response in this matter and ask you to excuse any inconvenience caused.
Best regards,
Chloé Favre
Customer Service