Customer reviews of 1001hobbies

Deadlines respected, products conform but packaging not very protective of the products inside the box.

The order was received well, but communication is non-existent. Never received an answer to the question about the status of the order, only a message from bpost about delivery without mentioning which company it came from. A shame about the lack of communication. The order itself was fine.

arrived late but arrived the important thing

Order received 3 weeks later, despite I don't know how many reminders. Thanks to the advisor who confirmed the famous 5 days delay! If you order for a gift, plan ahead or risk being empty-handed on the day! Next time I will order elsewhere. Not serious enough.

A year to send me the order. They wouldn't have sent it to me if I hadn't insisted multiple times. Wonderful.

Support is non-existent. Pre-orders are postponed indefinitely without a simple way to cancel. Sometimes I wait longer because they are available elsewhere in the meantime. A postponed pre-order can be canceled without costs according to the law. Why do I, as a customer, have to bear all the risk???

Package and packaging of the contents were damaged upon arrival.

I have not received my order

I think a collection like this should go in an album that complements the first one, not just sell the cards

Disappointed the glue does not stick and the explanations are not great

Deformed and unsealed box; bags and small boxes inside visibly opened and transparent pieces detached from the supports.

I paid for my order. Then I received a message that the amount had not been received. Only after I transferred the amount again was the ordered goods sent to me.

lack of communication about products indicated as available and ultimately unavailable. an email indicating this state of affairs would be welcome

It takes too long to arrive, they say one day, then it arrives after two weeks when it was supposed to arrive in five days.

Product is good, but I give a lower score due to less communication/info about delivery (delay during order, no clear communication about when it will be delivered and track trace gave no good information - there was suddenly a doorbell after 5 weeks)

Hello, I am satisfied with my purchase choice but very disappointed given the difficulty in assembling this model and the additional purchases I had to make to best complete my purchase.

I regret receiving a package that was opened, torn and several model boxes were crushed. After checking, no issues with the models. It's not 1001hobbies' fault but it's not normal!

I had no problems with the order. The puzzles were perfect but I did have problems with the carrier. He is very unprofessional, I did not receive the package at my home as the seller assured and it arrived a week after it was at the carrier's warehouse.

Order on June 30, all items in stock... the package arrives 3 weeks later, without having received any notice of delay or other message giving an estimated delivery time. So after my departure on vacation! Lack of transparency regarding logistics issues.

Instead of receiving my order within a few days as stated on the product page, I had to wait 2 weeks. It was meant to be a birthday gift, which came more than too late. Very unfortunate.

Delivery in 2 stages that led to a follow-up from my side

Items marked as in stock, "ships today", weren't. Item search is far from exact. Typing in an exact item name or product number only pulls up an entire category of product. Finding a specific item still required searching multiple web pages. After submitting an order, it took two weeks to ship first order and four days to ship second. The posted order information on the website didn't (and still doesn't) fully match what was shipped. Both order information and invoice are incorrect. Of the four locations on the website to show order status, only one was ever accurate. Though my orders had been shipped, days later the order status still showed "Preparing". No tracking information was ever made available on the site. Required email requests to customer service to be provided with shipment tracking information. First order arrived with package unsealed on both ends of the box. Luckily, no items were damaged or missing -- yet what is the logic in shipping an unsealed container -- even when it's a folded closed cardboard box -- internationally. On a positive note, I appreciate receiving the items I needed and having an easy ordering process. The online experience after submitting an order was very rough.

I have not yet received the package and they have already sent me four emails asking for a review.

Don't care for the 3D models, hard to separate the pieces from the base without snapping the piece or leaving a clump on the bottom of each piece from the mold base.

I received the wrong order and returned it to Les Mureux, France. Delivery note 2000053805. I would like to see the money refunded but cannot correspond in French.

They didn't cancel an order with all the imaginable excuses (I was on time to do it! material shippable in 1 week but it wasn't so) for 40 euros of material they lost face, reliability and the customer

Waited half a year

Serious company, precise, provides all the necessary information, follows the shipment of its goods and is very professional. The only downside is the prices, which are slightly high compared to the average.

Made 2 orders within 20 minutes to preorder some items for myself and a friend. The one order was canceled on their end but still took my money. The one order came but the items were damaged. Would not buy from again.

Product conforms and is well packaged, but it took more than fifteen days to arrive and no news between the order and the arrival?..

The car is beautiful, well made, the only flaw is that the two hoods do not open and the wheels do not turn, but the quality price is there!

The order I placed does not satisfy me at all, except for the gauzy and the clear fix. The helicopter SE .313 Alouette 2 does not suit me at all. I am very disappointed with your service. I do not understand why you accept to sell unfinished models. I am very disappointed.

It has taken a long time to arrive. It may have been due to the POST OFFICE

Had to paycustoms charges on top of shipping, this was declared at Point of Sale (POS)!

The products I have ordered were at a good price and as requested in my order. However, waiting more than one week for delivery is far too long for me. I live in Belgium and very often when I order something from the Netherlands I wait only 1-2 days...

What a long wait for my order but it was fine

All ordered items were "Available - Shipped the same day". It took more than 2 weeks to be delivered!!!

Hello, I chose the double packaging option, sent in the original packaging. Too bad. Waiting for a return. Best regards

Didn't receive my correct order. All my e-mails to Customer Service went unanswered.

When I ordered, it wasn't clear to me that I was ordering good from France. The delivery date that I was originally given was not very long. Ultimately, it took over two weeks to receive the paint I ordered. I would up putting the project that I was working on aside and moving on to something else.