Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Hello, We apologize for the inconvenience. We would like to remind you that you placed an order for several items on our site. Some of these items were in stock and some were available for shipment today. Available means that these products have to be special ordered for you from our supplier. Available, shipped today means that these products are in stock at our logistics warehouse in Isère and can be shipped immediately. We hope you understand that the order is shipped in full once all items are ready. Please do not hesitate to contact us if you have any further questions. Best regards, 1001hobbies
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Pascal D.
Rating: 3 out of 5
following a purchase from 26/01/2025
Products as ordered. But I was a bit surprised by the delivery time of one month for an order declared available. Patience is a virtue. Having said that, it's true that on the scale of evolution, it's very fast...
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Response from 1001hobbies
Thanks for your feedback, Pascal! We're delighted that the products correspond to your order. We understand that the delivery time may have been surprising, and we thank you for your patience and understanding. We're constantly working to improve our services to offer even shorter delivery times. We hope to see you soon!
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Maciej S.
Rating: 2 out of 5
following a purchase from 12/02/2025
7 days to send products that are "available" or "sent in 24h" is not cool. And it's not the first time, unfortunately.
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Response from 1001hobbies
Hello, We apologize for the delay in processing your order. In fact, all the products in your order were in "available, shipped today" status, with the exception of the M5A1 with 4 figures, which was available but needed to be ordered from our supplier. The delay you noted therefore corresponds to the delivery time between our supplier and our logistics depot. We would also like to remind you that there are two concepts to take into account on our site: "Product available": means that the item is referenced on our site but must be ordered from our supplier. "Product available, dispatched today": means that the item is in stock in our logistics warehouse and can be dispatched within 3 days. We apologize for any confusion and remain at your disposal for any further information. Sincerely, 1001hobbies
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Rodrigue D.
Rating: 2 out of 5
following a purchase from 27/12/2024
Part of my order is missing
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Response from 1001hobbies
Hello, We regret this notice and apologize for this incident. We would like to inform you that we have encountered a stock problem concerning the reference: World War 2 German Sailor Figurines. As a result, your order has been dispatched without this product, and a refund is being processed for it. We would like to sincerely apologize for this situation and ask you to accept our most sincere apologies. Sincerely, 1001hobbies.
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Siep D.
Rating: 2 out of 5
following a purchase from 17/01/2025
The 1001hobbies online store is good, they have many products at low prices and you get them quickly. But I filed a complaint about some products but never got a reply, which disappointed me. So I won't order such products from 1001 hobbies anymore.
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Julia S.
Rating: 3 out of 5
following a purchase from 08/01/2025
The delivery took a very long time, there was no shipping confirmation. Shipping was from France and not from Germany as suggested. There was no customer service regarding delivery, but the response via PayPal was quick and friendly and the product arrived.
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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Francine G.
Rating: 3 out of 5
following a purchase from 02/02/2025
17 days to receive a package a bit long ....dommage
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Manuel N.
Rating: 3 out of 5
following a purchase from 04/02/2025
They take too long to deliver the order.
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Response from 1001hobbies
Thank you for your comment. We are sorry to hear that the delivery time was not as expected. We are working to improve our turnaround times and provide a faster experience in the future. We appreciate your patience and understanding - we look forward to serving you better next time!
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david O.
Rating: 2 out of 5
following a purchase from 30/12/2024
The order was received. One month later
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Felix S.
Rating: 2 out of 5
following a purchase from 04/02/2025
Delivery dates not as specified. No information on enlargement or new delivery date.
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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Carsten C.
Rating: 2 out of 5
following a purchase from 11/12/2024
The delivery reached us two months after the announced date!
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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AJ V.
Rating: 2 out of 5
following a purchase from 08/01/2025
When you don't need the order right away, it's okay. It does take a tremendously long time for everything to arrive. Be patient.
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Vincent A.
Rating: 2 out of 5
following a purchase from 08/02/2025
An item did not arrive complete. After complaining by e-mail, I received a reply that my request would be processed, but still no solution...
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Guy L.
Rating: 2 out of 5
following a purchase from 16/12/2024
So when we do not have the items in stock they do not mark that they are in stock Result 2 months to have my complete order is not normal.
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pascal H.
Rating: 3 out of 5
following a purchase from 10/01/2025
Delay too long
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Véronique M.
Rating: 3 out of 5
following a purchase from 22/01/2025
Took a long time to prepare the order, even though the products were supposedly in stock. Delivery took far too long, arriving far too late after a birthday. And it was impossible to contact customer service by phone.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Thierry D.
Rating: 2 out of 5
following a purchase from 09/01/2025
No decal sheets in the box. Despite my calls and messages, no news of a shipment of the missing plate, an exchange or a return. I'm furious.
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bernard H.
Rating: 2 out of 5
following a purchase from 01/02/2025
Very small plate does not correspond to the description Disappointed
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Response from 1001hobbies
Hello, We're sorry to hear about your experience. We invite you to contact our customer service department by e-mail at [email protected]. Our team will be happy to assist you. Best regards,
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Bill P.
Rating: 3 out of 5
following a purchase from 10/01/2025
I actually never received the product. I received an empty envelope. I reached out a couple of different ways but didn't get any response back until I went directly to the website. When I did get through, the responses were very fast and I was refunded quickly. So poor choice of shipping packaging, and some delay in getting through but once that happened, the problem was resolved quickly.
Response from 1001hobbies
Dear Sir, We sincerely regret this incident and apologise for the inconvenience caused. We would like to inform you that a refund is currently being processed for this order. Best regards, 1001hobbies
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Arturo H.
Rating: 3 out of 5
following a purchase from 21/12/2024
The order was perfect, well protected and exactly as advertised. The problem is the time that the website indicates for shipping. In my case the shipment arrived two weeks later than expected.
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Response from 1001hobbies
Thank you for your feedback. We are glad to hear that your order arrived in perfect condition and as you expected. We are sorry to hear that the shipping time was not as indicated on the website, and we appreciate your patience. We are working to improve delivery times and make sure that shipping information is more accurate in the future - we look forward to providing you with an even better experience next time!
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Didier F.
Rating: 2 out of 5
following a purchase from 17/01/2025
Hello. Order placed on January 17 and received on February 7 at a relay point 16 km from my home.
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Response from 1001hobbies
Hello, We would like to thank you for your order and apologize for the delay in processing. We understand that this may have been frustrating, and we're doing everything we can to improve our turnaround times. We would also like to remind you of two important points concerning our site: Product availability: "Available": These products are ordered specially for you from our supplier. "Available - dispatched today": These products are in stock in our logistics warehouse and can be dispatched immediately. As part of your order, three products were ordered from our supplier in England, which explains the additional delay for these items. Postage and packing: We inform you that postage and packing are free for all orders over €90. Please do not hesitate to contact us if you have any questions or require further information. Once again, we apologize for the delay and thank you for your understanding and patience. Sincerely, 1001hobbies
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Octavio A.
Rating: 2 out of 5
following a purchase from 17/12/2024
The delivery time was too long, from December 17 (order) to January 14 (delivery).
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CLAUDE T.
Rating: 3 out of 5
following a purchase from 04/02/2025
the site is correct research feasible great choice but for paintings HUMBROL problem of availability even in the event of delivery "missed" because 2 pots HU030 not included at the time of delivery in spite of validated order and carried out payment and the worst without explanation (intact packing however then?).
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Response from 1001hobbies
Hello Mr Tonnelier, Thank you for your feedback and for your confidence in our store. We're delighted that you've found our site to be practical and to offer a wide choice of products. Concerning your order, we are sorry for the absence of the two Humbrol HU030 paint pots. We have added them to the order which leaves on 12/02/2025. We apologize again for this error and thank you for your patience. Sincerely, 1001hobbies
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Emmanuel O.
Rating: 3 out of 5
following a purchase from 29/01/2025
DELIVERY TIME
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Response from 1001hobbies
Hello Sir, We regret your dissatisfaction and apologize for the delay in processing your order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we are doing everything in our power to prevent this situation from recurring. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. Your order was placed on 29/01/2025 at 18:09 and shipped on 04/02/2025 at 16:59, for delivery on 06/02/2025. We regret that you found this delay long. We understand that this situation may have been a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you a better experience in the future. We hope to have the opportunity to fully satisfy you with a future order and thank you for your trust. Sincerely, 1001hobbies
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Cristiano D.
Rating: 3 out of 5
following a purchase from 07/01/2025
Poor packaging method, there is little material inside the shipping package, items rub against each other during the journey, and packaging can be ruined.
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Response from 1001hobbies
Hi, We are sorry about this comment and apologize. Customer service is available if you would like to discuss this issue. Sincerely, 1001hobbies
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Niels V.
Rating: 2 out of 5
following a purchase from 08/12/2024
Took an awfully long time,had already given up hope that it would be delivered at all....
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christophe C.
Rating: 3 out of 5
following a purchase from 25/01/2025
As usual, the products "available" are not and must be ordered from the supplier. So the delay was too long for me.
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Response from 1001hobbies
Hello Sir, We regret your dissatisfaction and apologize for the delay in processing your order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we are doing everything in our power to prevent this situation from recurring. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. In the case of your order, the delay was longer because the product was ordered from our supplier in England. Customs clearance is still a complex process, which lengthened the delivery time. Moreover, as this supplier is one of the few to offer this type of product, we are keen to continue offering you rare and specialized items. We fully understand that this situation may have been a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you a better experience in the future. We hope to have the opportunity to fully satisfy you with a future order and thank you for your trust. Sincerely, 1001hobbies
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Christian L.
Rating: 3 out of 5
following a purchase from 24/01/2025
As ordered except for delivery time. Indicated available on the site but 2 weeks for delivery
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Response from 1001hobbies
Hello Sir We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have assisted you in speeding up the processing of your order. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
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Michel B.
Rating: 3 out of 5
following a purchase from 14/01/2025
More than 3 weeks to receive the order that was marked available on the site seems a long time. Otherwise R.A.S.
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
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YVES D.
Rating: 3 out of 5
following a purchase from 20/12/2024
Despite an initial misunderstanding on my part about the item being "available" rather than " in stock" (be careful), the product arrived without undue delay, given its original provenance (US). Arrived well packaged. Satisfied.
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
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Marc A.
Rating: 3 out of 5
following a purchase from 22/01/2025
Improve the legibility of items available on the site to avoid long delivery times. Otherwise, overall, nothing to complain about on delivery.
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have accompanied you to speed up processing. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Yours faithfully
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Raquel S.
Rating: 2 out of 5
following a purchase from 28/12/2024
The product is made of plastic and the return is not free of charge.
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Julie M.
Rating: 3 out of 5
following a purchase from 05/01/2025
Took so long. Not much communication did not respond to emails
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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David B.
Rating: 2 out of 5
following a purchase from 16/01/2025
Given the delivery time and price, I'd rather order directly from the supplier....
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Response from 1001hobbies
We apologize for the delay in processing your order. We would like to remind you that there are two types of availability on our site: "Available": these products are ordered specially for you from our supplier. "Available - Shipped today": these products are in stock in our logistics warehouse and can be shipped immediately. As indicated in your order confirmation received on the day of your purchase, 4 of the products ordered could be shipped immediately. However, the product 516 PCS HC WWII /3110/ DUKW AMPHIBIA required an order lead time of 2 weeks, which explains why your order was delivered at the end of January. Please do not hesitate to contact us if you have any questions, and we thank you for your understanding. Best regards, 1001hobbies
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Franky V.
Rating: 3 out of 5
following a purchase from 04/01/2025
My ordered product (model airplane) was shipped from France, so obviously a longer delivery time. Was not really a problem for me.
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Olivier J.
Rating: 2 out of 5
following a purchase from 17/01/2025
Very long delivery times
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Response from 1001hobbies
We apologize for the delay in processing your order. We would like to remind you that there are two types of availability on our site: "Available": these products are ordered specially for you from our supplier. "Available - Shipped today": these products are in stock in our logistics warehouse and can be shipped immediately. As indicated in your order confirmation received on the day of your purchase, one of the products ordered could be shipped immediately. On the other hand, the products Star Wars Guy Boba Fett 20 cm and Star Wars: Obi-Wan Kenobi bust 1/6 Obi-Wan Kenobi 15 cm, although marked as "available", required an order lead time of 2 weeks, which explains why your order was received at the end of January. We remain at your disposal should you have any questions, and thank you for your understanding. Sincerely, 1001hobbies
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francis J.
Rating: 3 out of 5
following a purchase from 02/01/2025
delivery too late
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have accompanied you to speed up processing. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Yours faithfully
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Maite G.
Rating: 3 out of 5
following a purchase from 02/01/2025
The product is very good, the only complaint I have is that it took much longer to arrive than what it said on the website at the time of purchase. If they improve the delivery it will be perfect. Thank you
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Gabriele Maria C.
Rating: 2 out of 5
following a purchase from 27/12/2024
The items purchased were marked as "available", which made me prefer them ( while costing more than elsewhere ) over other sites where they would be "available to order" ( at a lower price.) Once ordered and paid for I then learned that before they would be shipped they would have to be ordered from the supplier, which extended the time. Had I known that the packages were not immediately fisponable I would have ordered elsewhere and spent less.
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Response from 1001hobbies
Hello, We are sorry for the incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a large enough warehouse to store the 200,000 product references on our site. It is also important to specify two essential notions to keep in mind on our site: Products available: these products are in stock at our supplier and require an order. Products available - shipped today: These products are in stock at our logistics warehouse and can be shipped immediately. We apologize again for this incident and regret that the nuance was not clearly understood. We wish you all a good day. Best wishes to all, 1001hobbies
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Patricia S.
Rating: 3 out of 5
following a purchase from 24/01/2025
I bought brass rods because I wanted them to be straight. They were sent in an envelope that was folded a little to fit in the letterbox.... You could have used rigid packaging...
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Response from 1001hobbies
Hello Madam, We're sorry to hear that the brass rods you ordered did not arrive in perfect condition. We fully understand your disappointment and regret that the packaging used was not rigid enough to guarantee optimal protection. Your feedback is valuable and we will take it into account to improve our packaging methods for this type of product. We apologize again for this incident, and remain at your disposal should you have any questions. Best regards Laure
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