Customer reviews of 1001hobbies

1001 maquettes lives up to its name by offering a very wide choice of products in all fields, and it's rare not to find what you're looking for. however, prices are higher and processing times a little longer.

The website is impeccable and with a large stock but the prices are somewhat high. I placed a small test order for two pots of paint and as the shipping was expensive I included a small and cheap model. The shipment cost 850€ for a weight of 350 grams and it took 13 days to arrive. Although they should have given me a tracking code for the shipment I never received it nor did it appear in my account on their website. Expensive and slow I order things in China with cheaper shipping and it takes less time. Overall rating acceptable but the issue of shipping should be more

I placed an order on october 9th, normally delivered in 5 days.parcels received on october 25th.I sent an email to know what was happening with my order and never got a reply from the site.1er et derniere commandz sur se site.

After ordering products advertised as available, I received an e-mail informing me that out of 5 products, only one was in stock and that I had to wait for a supplier to deliver the others! No information at the outset on the failure to meet the deadlines announced on the site. Announcing that a product is available when it isn't is bordering on misleading advertising... My credit card was debited immediately! If I'd known, I'd have ordered from another site... which I'd probably do now. BIG DISAPPOINTMENT.

Indeed I ordered a box of RUSSIAN UHLANS riders from MARS the finish is below everything this observation gives me to think about my next orders if they are there.

Good site excellent variety of items good prices good service but slow delivery 15 days to receive the order are absolutely too much delivery definitely to improve

I am not happy 10 days for a package usually it takes max 4 to 5 days. The deliveryman put the parcel in the letterbox, normally I get home delivery. I didn't sign anything, if I were dishonest I'd say I didn't get a parcel. What's more, the delivery people know that I'm still at home. What a great service! Danie

Product in stock on the website but finally not, so I asked a supplier to wait a month to find out that the product wasn't available... so I placed a new order with a credit note (so new shipping costs??). As satisfied as I was with my first order, this time I have a slightly negative feeling. In my opinion, stock management and website maintenance need to be improved. It's always frustrating for a customer to see their payment processed immediately and their order arrive two months later.

From the first stage, the pilot's dashboard is missing....celui du co-pilote ok. But then I can't move forward. Otherwise on your service nothing to say. Sincerely Julien Doire

Order shipped quickly and arrived in good condition. Only drawback concerning the Badger1000 compressor: coming directly from the USA, the electrical plug is also American ... purchase of a compulsory adaptor is nowhere mentioned when purchasing the product. This comment is intended to be constructive in the interests of the seller and the customer. Otherwise, the site is excellent and the shipping of orders has always gone smoothly as far as I'm concerned.

For some time now there have been major problems on the site: the page keeps""unhooking"" (upwards or downwards) which makes it very difficult to select products by ticking the boxes with the mouse Should USERS and BUYERS notice this?

Order arrived on time but not complete

No stock level on your items on your site. Too bad all the other sites mark the stock level under each item. You sell and you take the amount without knowing if you have the article requested by the customer and if your partner doesn't have it either! what do you do? (credit note or refund) the customer is bound to be very disappointed. When we want to unsubscribe from your mailings on promotions or other it's all in Englishbravo!!!! Sincerely, I don't think I'd recommend your site to a friend. Acceptable experience but I wouldn't do it again.

Command and material set up in command excellent and very wide choice. Unfortunately, I haven't received the package yet so I can't finish the evaluation but I hope it is an inconvenience that can be resolved soon.

Ordered on 0509 delivered on 1909 for products in stock it's a bit long. Neat packaging

1909 still not received! and the order is dated 0709201

BADemail codes refuse store access difficult delivery too long too bad because phone contact serious very disappointed by store contact! deserves a good business gesture!.a customer

good offer (free shipping) reasonable prices (not always the case!) but too long delay between payment and delivery (12 days)

leaking bottle I ordered 10 bottles of paint and 2 bottles of thinner. One of the thinner bottles opened in shipping and leaked over everything. Please make sure your bottles are tight before packing.

leaking bottle I ordered 10 bottles of paint and 2 bottles of thinner. One of the thinner bottles opened in shipping and leaked over everything. Please make sure your bottles are tight before packing.

A plate is missing from the Eduart kit sent by 1001 maquettes. No response from them despite 2 messages sent. No response to cli requests

They did not send me the tracking number nor did they reply to the message I sent them through their website. Otherwise order received in the time indicated correctly packaged and without any damage.

It took a little while. I get my packages sent from the USA faster! The excuse that suppliers have trouble supplying is pathetic. When you sell online you need stock! Otherwise I received what I had ordered and in good condition (which is not always the case with some poorly designed sites). What's more, the prices are right, so overall it's a good deal.

tres bonne replique mais la poste nul a c---r j'étais absent le faccteur a donnè mon colis a un voisin ce qui et était marqué sur le papier et....... c'était le numero 15 et moi le 13 je l'a recuperè 1 semaine apres j'ai eu du bol de recuperer sinon perdu de

Need do have stock ready to send out from USA Probably can get it faster from a US or UK dealer. Order took 3 weeks to arrive. Got similar from New York in three days.

Need do have stock ready to send out from USA Probably can get it faster from a US or UK dealer. Order took 3 weeks to arrive. Got similar from New York in three days.

The order tracking and e-mail communication is perfect and very clear. I received my order but it's not what I ordered! So I sent a message to find out how to restore the situation 2 days ago and I'm waiting for a reply.

a little long to receive my parcel but nothing else to say

8€ for shipping to wait 1 week before receiving my model is really unacceptable. Product that was marked available on the site but 5 days later I was told that the product was missing. I think that with all this I should have had a refund of at least 40%. On those if there is no refund I would no longer recommend you and you would have a bad advertisement. Au rev

Around 80 euros for a wooden bridge that the letter carrier has to abuse to get it into your letterbox... Perhaps in future it would be wise for the site to mention the fragility of the parcel and above all for it to be rigid enough to prevent folding. Thank you and see you soon.

Article in stock ordered by colissimo (48h delay) or 1st notice supplier problem 2nd notice reproblem order waiting for a product from the supplier. In the end, the 48 hours turned into 10 days and the in-stock mention is therefore a misleading advertisement. Otherwise all

I was happy to find a product that was almost impossible to find on your site. Unfortunately, the description turned out to be wrong and in the end it's the same as everywhere else, which is a pity. Delivery times are relatively long compared with the competition, but the site remains relatively secure.

Hello I made a first order on 1001 maquettes the 2907 the 3107 they received the amount of the order I took well care to take articles in stock out when the order was validated the 0508 only 1 article ""ajoutÃ"" to my parcel the next day the other article is added but on 0708 I receive an e-mail informing me that the second article is unavailable and I see on the site that it is available only under 1 month I wait another 2-3 days after I will make use of the right of retraction of purchase on inte

Please reconsider: a satisfaction questionnaire to fill in when the receipt of an order is delayed is of the worst effect... By the way, where is my order (cashed as it should be)?

the stock of articles is not in conformity, which means that delivery times are longer. It is also regrettable that you leave references that no longer exist, and that in the boxes of model tanks Italeri (Panzer 3) there are no decals. I wish you all the best in your future endeavors, but I am deeply disturbed by this unexpected delay. Yours faithfully Monsignor Patr

Funny story. I order an item that seems to be in stock. I place the order and pay. So far so good. 3 days later I receive an e-mail telling me that the item has to be delivered because it's out of stock. Then a message that the collis has arrived at 1001maquettes. 7 days later 3 messages that the collis has been sent and that the tracking nr will be sent again. 4 days later still no nr. I contact customer service who confirm the shipment and the trans[carrier. They told me that the tracking number was not available. So I contacted the carrier by e-mail and in less than 30 minutes I had the number and confirmation that the shipment had not been made on August 4 as announced by 1001maquettes but that the collis had been given to the carrier on August 6 to arrive at my house on August 8. So I'm wondering about 1001 maquettes' adherence to deadlines and the camouflage practices employed, but after a long wait (3 weeks) I've got my model. By way of comparison, I had to order a piece from another site that didn't charge me for postage (for a collis worth less than the model) and miraculously, the day after I placed the order, I got my collis ... which calls for a certain rethinking of the quality of service.

So everything went wrong. The delivery came a week later than was announced. I ordered 3 1m long wooden slats. These were sent in a 1m x 40cm x 1cm package. This had been bent 2 times. There was nothing on the package. No ""please do not bend"" or ""fragile. The end of the story was that I had lots of small wooden sticks. I wrote a direct mail with photos. Then I asked in ""Lifechat"" what was going to happen now. ""We will contact you when the mail has been processed. "" Sorry but who sends thin wooden strips in such a lousy package? So far there has been no response from 1001.

I ordered varnish and decals and everything arrived in an envelope with bubbles. ...the decals have suffered (folding, damage to a decal ...) the least I could do would be to slide the decal board between 2 sheets of cardboard, which would avoid, in my opinion, the deterioration of these somewhat sensitive boards.

Improve shipping times.

First buying experience on 1001 models unfortunately not entirely satisfactory. The order placed (and paid for) on Sunday, July 6 arrived on Friday, July 25 despite the fact that all of the products ordered were marked as available except for 1 listed as in stock and shippable in 4-6 days. After about 10 days of waiting an email informed me that such product first delayed and then unavailable would be cancelled from the order its cost was returned to me in the form of a voucher for a later purchase (would have been more welcome the money back but so be it). Finally on the 17th the package is shipped the tracking number I receive only on the 24th (it tells me that on the 23rd the package left France was taken over by a courier) but by now it is of no use since it arrived on the 25th and mysteriously also contains the product unavailable! Just as well even though by now I had ordered it and received it (in three days!) from England. Positive sides: - lots of products that can be ordered - with sales you can find nice models at good prices. Negative sides: - standard shipping and delivery times too long even unnerving in case of temporary hiccups - though not the company's fault - in the delivery of the products - automatic communications via site account or via email unclear and often late - packaging definitely improvable considering the fragile and expensive nature of the goods handled.