Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
In terms of the site, the information and the order, it's good. However, I wouldn't say the same for the delivery: the parcel arrived at the relay point open, and the packaging for the battery ordered as an extra was also open. You send items of a certain value that travel hundreds of kilometers and pass through several hands and depots during their transport, and despite this, the packaging is treated very lightly. Packages aren't sufficiently secure, and that's a real shame......I really think this is a serious area for improvement if you want to build customer loyalty! It's a pity because your site is particularly pleasant and complete. Best regards.
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Response from 1001hobbies
Thank you for your detailed feedback. We're glad you enjoyed our site, but we're sorry to hear that the delivery didn't meet your expectations. We have taken note of your comment concerning the packaging and security of the parcels, and we will pass on this information to improve our services. Please contact us at [email protected] if you would like to discuss this matter further. Your satisfaction is important to us and we hope that this situation will not affect your future experience with us. Thank you again for your suggestions and constructive feedback.
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bert V.
Rating: 3 out of 5
following a purchase from 20/11/2024
Neatly packaged and smooth delivery.
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Youri V.
Rating: 3 out of 5
following a purchase from 05/12/2024
Product was complete, but the package had been opened when I took it out of the box
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Jean Marc G.
Rating: 2 out of 5
following a purchase from 24/11/2024
2 models of the commane missing and no explanation ????
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Response from 1001hobbies
Hello Sir, We regret this error and apologize for the inconvenience. However, in order to ensure that your order reaches you as quickly as possible, we have taken the decision to split your order. The products currently in stock will be dispatched immediately. The other two products, Jeep SAS with crew figures - Limited Edition and Chevrolet C60L General Service, will be shipped as soon as they become available. Your order should arrive by the end of the week. Should you have any further questions, please do not hesitate to contact us. 1001hobbies
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Gilbert G.
Rating: 3 out of 5
following a purchase from 22/11/2024
It seemed to me that I'd ordered a model to be built and not one already made. A little disappointed, I must admit.
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Response from 1001hobbies
We are sorry to hear that your order did not meet your expectations. If you have any questions about your product or would like to discuss this situation, please do not hesitate to contact us at [email protected]. We're here to help and provide you with the best possible solution.
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John V.
Rating: 2 out of 5
following a purchase from 01/12/2024
Upon opening 1 of the boxes that were sealed, 1 part was missing from the sprue, also loose in the box it did not appear to be present. This means I cannot build this model because it is crucial in this model/
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John L.
Rating: 3 out of 5
following a purchase from 08/12/2024
expected a kit got only the decals
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Emmanuel M.
Rating: 3 out of 5
following a purchase from 27/11/2024
Very nice product, a little expensive and a little long in coming. But very satisfied with my purchase all the same. Maybe I'll come back to you? But as usual I'll look at several other sellers before you do. I think the price of this model with delivery is around 250€. Have a nice weekend.
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Response from 1001hobbies
Thank you very much for your detailed feedback! We are delighted that you are happy with your purchase, despite the price and delivery time. We completely understand that you are comparing before finalizing your purchases and we appreciate that you are considering coming back to us. Please feel free to browse our offers and promotions to find products that meet your expectations. Happy Holidays!
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Antonio J. C.
Rating: 3 out of 5
following a purchase from 30/11/2024
Very expensive products and delay in delivery
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Response from 1001hobbies
Thank you for your comments. We are sorry to hear that you found the products to be expensive and that delivery took longer than expected. We strive to offer competitive prices and to constantly improve our delivery times.
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nut N.
Rating: 2 out of 5
following a purchase from 24/11/2024
For a simple order, it all takes a long time. Also too little info on when to ship
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Agnes L.
Rating: 3 out of 5
following a purchase from 27/11/2024
Let's start with the positive: the order arrived on time. Then let's come to the negative point, the paint was hardened and therefore unusable, 6 colors were provided for the model but only 4 were in the box, some parts were broken or undone, as if the box had already been unpacked ....
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Response from 1001hobbies
Thank you for your feedback! We're glad your order arrived on time. However, we are sorry for the problems you encountered with the paint and the missing or damaged parts.
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eric M.
Rating: 3 out of 5
following a purchase from 17/11/2024
Good but delivery a bit long, still not received by the way. Order on 29/11
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Response from 1001hobbies
We're sorry to hear that you still haven't received your order. We understand your frustration with the delivery time. If you have any questions or would like to check the status of your package, please do not hesitate to contact us at [email protected]. We will do our best to resolve the situation quickly.
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Janet B.
Rating: 3 out of 5
following a purchase from 05/12/2024
The parcel was sent a long way from my home to a post office I didn't know (Technoparc de st Genis Pouilly) and which I had a lot of trouble finding. The package was huge and difficult to carry. The dimensions should be highlighted when the item is ordered.
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Response from 1001hobbies
Thank you for your feedback! We are sorry for the inconvenience caused by the choice of collection point and the size of the parcel. We are taking into account your suggestion to display the dimensions of the items when ordering to avoid this kind of inconvenience in the future. If you have any questions, please don't hesitate to contact us at [email protected]. We hope to hear from you soon!
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pascal S.
Rating: 3 out of 5
following a purchase from 18/10/2024
Delivery too long and expensive
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Response from 1001hobbies
We are sorry to hear that you have encountered a problem with the delivery. If you would like to discuss this or have any questions, please do not hesitate to contact us at [email protected]. We will do our best to improve your experience.
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Francesco M.
Rating: 3 out of 5
following a purchase from 02/12/2024
The free shipping was referring only to the pickup point. All sites now give free shipping charges upon reaching a certain threshold even for home shipping.
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Viktoriya S.
Rating: 3 out of 5
following a purchase from 23/10/2024
Order processing and shipping of the goods did not go so well. On the plus side, the support team was very helpful. Many thanks for that. Things only went better and faster after the support team got involved.
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Luca D.
Rating: 2 out of 5
following a purchase from 09/11/2024
Online availability should be updated abruptly, so that people's time would not be wasted.
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Stefan G.
Rating: 3 out of 5
following a purchase from 12/11/2024
Long delivery time without status updates. Delivered goods defective. Refusal to replace because DHL was to blame, although the packaging was not damaged. Otherwise top.
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serge P.
Rating: 3 out of 5
following a purchase from 27/11/2024
Very slow. OK if you're not in a hurry.
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Response from 1001hobbies
We apologize for the delay. If you would like to discuss this issue, please do not hesitate to contact us at [email protected]. We do our utmost to improve the speed of our service.
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serge P.
Rating: 3 out of 5
following a purchase from 25/11/2024
As slow as ever...
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Response from 1001hobbies
We're sorry to hear about your delay. If you have any questions regarding delivery, please do not hesitate to contact us at [email protected]. We will do our best to improve your experience.
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Herbert N.
Rating: 3 out of 5
following a purchase from 09/11/2024
This is not an opinion, but a statement!
The model has been in storage for a very long time! Considerable damage to the box! I don't know what there is not to understand!
There will be no more news from.
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franck G.
Rating: 2 out of 5
following a purchase from 12/11/2024
received without paint, glue or brushes
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Response from 1001hobbies
Hello, thank you for your feedback. Please note that models are never sold with glue, and brushes are not included with these products. This information is clearly indicated on our website. We remain at your disposal for any further questions and wish you an excellent day. Best regards, 1001hobbies
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Pat C.
Rating: 3 out of 5
following a purchase from 21/11/2024
It should be possible to select time slots for delivery with a hand-delivery driver.
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Response from 1001hobbies
Thank you for your suggestion. We understand how helpful it would be to be able to choose time slots for delivery, especially when it comes to hand delivery. We will pass your comment on to the team in charge to evaluate this option in the future. We appreciate your input and look forward to continuing to improve to provide you with better service.
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patrick G.
Rating: 3 out of 5
following a purchase from 13/11/2024
I only received part of my order!
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Response from 1001hobbies
We apologize for this inconvenience. To resolve this as quickly as possible, please contact us at [email protected]. We'll take care of everything!
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florian P.
Rating: 3 out of 5
following a purchase from 13/11/2024
Product arrival a little late
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Response from 1001hobbies
We are sorry that your product arrived later than expected. We are doing everything we can to improve our delivery times. Thank you for your patience and understanding, and we hope the rest of your experience was satisfactory.
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Pieter K.
Rating: 3 out of 5
following a purchase from 07/11/2024
No opinion
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Alejandro M.
Rating: 3 out of 5
following a purchase from 07/11/2024
It took a while but overall the book arrived damaged on the covers in many places.
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Response from 1001hobbies
We are very sorry to hear that the book arrived damaged, especially on the covers. This is not what we expect for our products and we are taking note of your experience to improve our packaging. We thank you for bringing this to our attention and we will work to prevent this from happening again. If you need a solution, please let us know.
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Arnold D.
Rating: 3 out of 5
following a purchase from 21/10/2024
high shipping costs and several weeks to delivery
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Response from 1001hobbies
Thank you for your feedback. We understand that shipping costs and delivery times can be disappointing and we are constantly working to improve these aspects to better meet your expectations.
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Fred B.
Rating: 3 out of 5
following a purchase from 21/11/2024
Delivery takes way too long
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Response from 1001hobbies
We are sorry that the delivery took longer than expected. We understand that this is annoying and would like to help you resolve the issue.
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Pieter K.
Rating: 2 out of 5
following a purchase from 04/11/2024
Delivery first order was bad, were just at home and delivery guy just did not visit, pick up point in Wassenaar while in katwijk aan zee there is also 1.
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Response from 1001hobbies
We are sorry to hear that you had a bad experience with the delivery of your order. This is obviously not the service we want to provide. We understand your frustration, especially since there was a pickup point closer to you. We will review this issue internally to ensure this does not happen in the future. Thank you for your patience and we hope to serve you better in the future.
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eric D.
Rating: 2 out of 5
following a purchase from 09/10/2024
three-month wait for delivery
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Response from 1001hobbies
We apologize for the three-month delivery delay. This is not normal and we fully understand your frustration. Thank you for your patience and sorry again for the inconvenience.
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Leo R.
Rating: 3 out of 5
following a purchase from 29/10/2024
Moderate
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Marie T.
Rating: 3 out of 5
following a purchase from 25/11/2024
Shipped very quickly, but received a cardboard box damaged on one side, without damaging the merchandise. The model is made entirely of plastic, which doesn't seem to be very high quality - to be seen once assembled!
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Response from 1001hobbies
Thank you for your return! We're delighted that the goods were undamaged, despite the damaged cardboard box. As for the quality of the model, we hope that once assembled, it will better meet your expectations. Please do not hesitate to let us know your impressions after assembly. We'll be happy to answer any questions you may have.
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Elzo S.
Rating: 3 out of 5
following a purchase from 21/11/2024
Not always clear on website.
Shipping took a long time. Could be due to crowds. But a work remains kang
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Response from 1001hobbies
Thank you for your feedback! We understand that the website can sometimes not be completely clear and we take your comment to heart to improve this. Regarding the long shipping, we do our best to minimize delays due to crowds, but we understand that it can be annoying. We hope you will have a faster experience next time. Thank you for your patience!
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ANGELES D.
Rating: 2 out of 5
following a purchase from 08/11/2024
- feeling of a scam: at the time of purchase, all products were in stock. However, they send with the order confirmation (editable, by the way) a badly written clarification in Spanish, indicating that the bag can be divided due to lack of stock, assuming additional costs.
- The expected time of availability of the missing product was increasing instead of decreasing.
- After almost 20 days of waiting, I ask Paypal to refund the money and cancel the purchase, providing all the evidence - Paypal communicates with the seller and only then and instantly send all the products (including the one that still had 2 weeks left to be available again).
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Response from 1001hobbies
We are very sorry to hear that you had such a negative experience. We apologize for the confusion caused by the out-of-stock and automated response you received. We will take your feedback into consideration to improve our communication and customer service processes. We are glad you finally received the products, but again we apologize for the inconvenience. If you need assistance in the future, please do not hesitate to contact us directly, and we will be sure to provide you with better service.
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maria jesus C.
Rating: 3 out of 5
following a purchase from 22/10/2024
In principle, and except for the fact that they sent me the wrong product, I am happy. We will see how the return and exchange for the product I paid for will be executed.
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that you received the wrong product. We assure you that we will do our best to resolve this issue as quickly as possible. We appreciate your patience and look forward to resolving it to your satisfaction.
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Hub R.
Rating: 3 out of 5
following a purchase from 11/11/2024
site,ok .packaging for the article it contained, worthless more attention to this please.rest good.
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Response from 1001hobbies
Thank you for your feedback. We are pleased that you are happy with the site and the product, but we note your comment about the packaging. We apologize for this experience and will take steps to improve the quality of packaging to ensure that all items arrive in the best possible condition. Thank you for your understanding and constructive feedback.
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Pierre S.
Rating: 3 out of 5
following a purchase from 16/10/2024
It's hard to get a product exchanged.
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Response from 1001hobbies
We are sorry that you have encountered difficulties in exchanging a product. Your satisfaction is important to us, and we are committed to facilitating this process. Please do not hesitate to contact us again, and we will do our best to resolve the problem quickly.
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O V.
Rating: 2 out of 5
following a purchase from 13/10/2024
Received one item after three weeks. Second item Citroen 2 cv Charleston not available and also not supplemented After weeks message from France:Available again or return the cost price I chose the latter and received money back.Meanwhile bought the intended item elsewhere.Email and Phone in the Netherlands not reachable.Bad business Pity .
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Response from 1001hobbies
Thank you very much for your feedback. We are sorry to hear that you had this bad experience with your order. We fully understand your frustration with the incomplete delivery and difficulties in obtaining information. Our apologies for the inconvenience. We will take your feedback on board to improve our service in the future. Thank you for taking the time to share your feedback.
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Paul D.
Rating: 3 out of 5
following a purchase from 21/10/2024
Website is fine
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Response from 1001hobbies
Thank you so much for your feedback! We're glad you love the website. If you have any suggestions or need help, feel free to let us know!
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