1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Always affix your safety labels to the paint reference.
NUL !!!! Already reported several times to your company.
No news from you.
Not very serious.
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Robert D.
Rating: 3 out of 5
following a purchase from 24/04/2024
The box was a little damaged No damage to the boxes
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Jeremy B.
Rating: 3 out of 5
following a purchase from 01/05/2024
It seems to me that the product was new and not resealed with stickers, so I'm a little disappointed.
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Lionel R.
Rating: 3 out of 5
following a purchase from 01/03/2024
Waiting for part of the order for several weeks ...
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Lionel R.
Rating: 3 out of 5
following a purchase from 15/04/2024
Delay a little long. Otherwise great!
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Frederic V.
Rating: 3 out of 5
following a purchase from 12/04/2024
A real depth of range, with products listed as being in stock...but in reality, they are ordered from third-party suppliers. Don't be in a hurry, as delivery times can be several weeks.
Free shipping only applies to chronopost and is not mentioned in their offers...at least not by Johan. What's more, I've had a bad experience with this service, and the prices are considerably higher than those of competitors. But then again, you can find everything!
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Frédéric F.
Rating: 3 out of 5
following a purchase from 03/04/2024
Disappointed
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Eric C.
Rating: 3 out of 5
following a purchase from 25/03/2024
Model a bit expensive
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Patrick L.
Rating: 3 out of 5
following a purchase from 28/03/2024
15 days to get a miniature is excessive. As for the Colis Privé carrier, avoid it. Conclusion: can do better.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Éric L.
Rating: 3 out of 5
following a purchase from 01/04/2024
Delivery too long
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Kees K.
Rating: 2 out of 5
following a purchase from 03/04/2024
sent the wrong part
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Response from 1001hobbies
Hello, Thank you for this information and our apologies. This kind of incident is very annoying for us. To clarify and solve this incident, we would like to ask you for photos (of the codes and of the whole product!) ... we would like to ask you for photos. We look forward to your response. Sincerely 1001hobbies
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Piet V.
Rating: 2 out of 5
following a purchase from 29/03/2024
Didn't receive my package, wasn't home and no notification in my mailbox.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Miguel Angel G.
Rating: 3 out of 5
following a purchase from 25/03/2024
Dubious advertising of the model I wanted. I asked for clarification by mail and they did not respond. I complained by phone and they told me that they would give me an answer by phone, which they never did. In the meantime, they kept sending me emails to make more purchases. Very long delay in the delivery of the product to the customer compared to their delivery commitment. It gives the impression that they are not a store, but a "hub" that receives orders from customers and then requests the product to a supplier, which greatly lengthens the delivery time to the initial customer and can not answer questions about the product because they do not have it in their store. And all this at a very expensive price, I think 1001Hobbies is one of the most expensive companies in the market and that does not compensate with the service they provide. I have voted them "regular" because in the end the model arrived to me, but I don't think I will buy anything from them again. Thank you very much.
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Response from 1001hobbies
I am sincerely sorry for your unsatisfactory experience. We understand your frustration concerning the delivery time and the impression that we are just an intermediary. We take your comments very seriously and we will closely examine our internal processes to improve our service in the future. If you have any other concerns or questions, please do not hesitate to contact us. Once again, we are truly sorry for this disappointing experience and we hope to have the opportunity to regain your trust in the future.
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Jacky G.
Rating: 3 out of 5
following a purchase from 28/03/2024
A long delivery time and a damaged box. This is the second in a row.
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Bruno M.
Rating: 3 out of 5
following a purchase from 11/04/2024
Good, but a bit messy to order
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Nikie B.
Rating: 3 out of 5
following a purchase from 26/03/2024
Very clear communication, huge offer, on the expensive side
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Maximilian S.
Rating: 3 out of 5
following a purchase from 15/03/2024
They would literally be better off without a custome service. I assume they use a terrible AI and have no quality control, otherwise i can not make sense of the conflicting messages i got. But everything arrived. Packaging was good, delivery fast. The fact that they only have upfront payment and not paypal made me very suspicious, but its not a scam.
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Response from 1001hobbies
Thank you so much for your feedback We're sorry you had a frustrating experience with our friend Charlie. We're always here to help our customers as best we can, even if that means our friend Charlie takes over after hours! We also invite you to contact us by e-mail with any questions or concerns outside our business hours. Thank you for your feedback, we appreciate it and strive to continuously improve our service.
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Nicolas H.
Rating: 3 out of 5
following a purchase from 03/01/2024
No/ Few emails from you about the supply of the product. I had to go to your site to try and find some information. 6 months of waiting! -Even if it's not your fault.
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Bert T.
Rating: 3 out of 5
following a purchase from 26/03/2024
I regret that only after ordering and paying can I see that it is out of stock and delivery is weeks away.
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Wim K.
Rating: 3 out of 5
following a purchase from 10/03/2024
way too long delivery time
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Xavier R.
Rating: 3 out of 5
following a purchase from 15/03/2024
The order I bought did not correspond to the scale that was marked on the site. I have sent it back to you and am waiting for my money back.
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Pierre J.
Rating: 3 out of 5
following a purchase from 26/03/2024
the last purchase had a problem with the shipping time to my home...
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Patrick C.
Rating: 3 out of 5
following a purchase from 24/03/2024
I placed my order 3 weeks ago, and first you tell me that my order will be delivered soon, then you send me an email telling me that my parcel has not yet been shipped. I'm worried about the reliability of your service,
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Robert C.
Rating: 3 out of 5
following a purchase from 05/04/2024
It's hard to give an opinion when you're not told what it's about. On the seller's site? The online ordering process? Shipping? The delivery? The goods purchased?
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Patrick P.
Rating: 3 out of 5
following a purchase from 10/03/2024
fast shipping - competitive prices
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Gerard B.
Rating: 3 out of 5
following a purchase from 06/03/2024
Hello, what surprises me on your site is that as soon as the order is placed you debit my account, while on other sites, I am debited when I receive the goods.
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Guillermo C.
Rating: 3 out of 5
following a purchase from 23/03/2024
the problem has been with the delivery company, they should have left it at the place of delivery on Wednesday (before Holy Thursday) and at 18.46 they were (they say) at the store and did not leave it ...the store was open for sure but they took it to the warehouse until Monday April 1st.
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Response from 1001hobbies
Dear customer, We are in the process of resolving our backlogs in order to return to normal service. If you have any problems, please contact our customer service email address. We will help you as much as possible. Best regards!
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Frank K.
Rating: 2 out of 5
following a purchase from 20/02/2024
Delivery time too long
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Monika D.
Rating: 2 out of 5
following a purchase from 18/12/2023
The surcharge for faster delivery was not justified, I expect a refund to my PayPal account. Despite changing the delivery address, the delivery was made to the "old" delivery address and thus additional costs for shipping.
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Michael B.
Rating: 3 out of 5
following a purchase from 15/03/2024
The order was properly completed and delivered, but the DHL home delivery did not work well! The parcel was not left at the DHL drop-off point as usual, but was redirected to a pick-up station.
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Nikita D.
Rating: 3 out of 5
following a purchase from 27/02/2024
Expected shipment time was promised to be 1 week since order - turned out to be almost a month! Goods and delivery were fine.
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Philippe C.
Rating: 3 out of 5
following a purchase from 02/03/2024
Delivery time too long, but material of good quality and well packaged.
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Jose Pedro S.
Rating: 3 out of 5
following a purchase from 05/03/2024
It has arrived much later than announced. The rest is fine.
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Alvaro Z.
Rating: 2 out of 5
following a purchase from 03/03/2024
The order took much longer than specified before and during purchase. There was no explanation until I protested in writing.
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Response from 1001hobbies
Dear customer, We appreciate your feedback and sincerely regret any inconvenience caused by the delay in your order. We understand your frustration Please note that some of our products are made to order specifically for you through our suppliers. This may result in longer lead times compared to in-stock products. While we strive to provide accurate estimates of delivery times, sometimes unforeseen events can arise that extend these lead times. We will take steps to improve our communication in the future and thank you for sharing your experience with us. We appreciate your patience and understanding as we work to resolve these issues. If you have any further questions or concerns, please do not hesitate to contact us directly. We are here to help you. Yours sincerely,
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Juan Pablo R.
Rating: 3 out of 5
following a purchase from 02/03/2024
Improve delivery dates.
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Gonzalo Q.
Rating: 3 out of 5
following a purchase from 06/03/2024
Correct products and competent prices, but excessive shipping costs and excessively long delivery times, as well as non-compliance due to over-delivery.
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Thomas F.
Rating: 3 out of 5
following a purchase from 27/02/2024
Quality of the statue was good. Mine turned up arm had snapped off I emailed said about it got email back Getting hold of there supplier 2 weeks later still no reply. Was thinking of buying alot of the website no questioning if that's a good idea
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Sanjin P.
Rating: 2 out of 5
following a purchase from 11/03/2024
2 months to receive the order, item errors, shipping type errors... Telephone service was good, however
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Response from 1001hobbies
We would like to apologize for any delivery delays or errors. We have recently had to deal with restocking delays at some of our suppliers, which has led to delays in processing some orders. In order to serve you better despite these difficulties, we have taken the decision to split your order so that we can send you the available items as soon as possible. We are pleased to hear that you have found our telephone service satisfactory, but we are aware that this does not make up for the inconvenience you have experienced. Your feedback is extremely valuable to us and we will actively work to improve our processes to avoid such problems in the future. We thank you for your patience and understanding during this difficult period. We are determined to rectify this situation and regain your trust. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help! See you soon
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Alexis C.
Rating: 3 out of 5
following a purchase from 29/02/2024
Shipping times are very long. The items ordered were announced to be shipped within 1 week, they arrived after 20 days... I had to contact customer service to make sure they hadn't forgotten my order after 15 days without any news from them.
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Christiane P.
Rating: 2 out of 5
following a purchase from 14/02/2024
Hello, Again, there were 2 stars whose ring was broken. ...
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