Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The order was properly completed and delivered, but the DHL home delivery did not work well! The parcel was not left at the DHL drop-off point as usual, but was redirected to a pick-up station.
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Nikita D.
Rating: 3 out of 5
following a purchase from 27/02/2024
Expected shipment time was promised to be 1 week since order - turned out to be almost a month! Goods and delivery were fine.
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Philippe C.
Rating: 3 out of 5
following a purchase from 02/03/2024
Delivery time too long, but material of good quality and well packaged.
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Jose Pedro S.
Rating: 3 out of 5
following a purchase from 05/03/2024
It has arrived much later than announced. The rest is fine.
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ALVARO Z.
Rating: 2 out of 5
following a purchase from 03/03/2024
The order took much longer than specified before and during purchase. There was no explanation until I protested in writing.
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Response from 1001hobbies
Dear customer, We appreciate your feedback and sincerely regret any inconvenience caused by the delay in your order. We understand your frustration Please note that some of our products are made to order specifically for you through our suppliers. This may result in longer lead times compared to in-stock products. While we strive to provide accurate estimates of delivery times, sometimes unforeseen events can arise that extend these lead times. We will take steps to improve our communication in the future and thank you for sharing your experience with us. We appreciate your patience and understanding as we work to resolve these issues. If you have any further questions or concerns, please do not hesitate to contact us directly. We are here to help you. Yours sincerely,
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Juan Pablo R.
Rating: 3 out of 5
following a purchase from 02/03/2024
Improve delivery dates.
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gonzalo Q.
Rating: 3 out of 5
following a purchase from 06/03/2024
Correct products and competent prices, but excessive shipping costs and excessively long delivery times, as well as non-compliance due to over-delivery.
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Thomas F.
Rating: 3 out of 5
following a purchase from 27/02/2024
Quality of the statue was good. Mine turned up arm had snapped off I emailed said about it got email back Getting hold of there supplier 2 weeks later still no reply. Was thinking of buying alot of the website no questioning if that's a good idea
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Sanjin P.
Rating: 2 out of 5
following a purchase from 11/03/2024
2 months to receive the order, item errors, shipping type errors... Telephone service was good, however
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Response from 1001hobbies
We would like to apologize for any delivery delays or errors. We have recently had to deal with restocking delays at some of our suppliers, which has led to delays in processing some orders. In order to serve you better despite these difficulties, we have taken the decision to split your order so that we can send you the available items as soon as possible. We are pleased to hear that you have found our telephone service satisfactory, but we are aware that this does not make up for the inconvenience you have experienced. Your feedback is extremely valuable to us and we will actively work to improve our processes to avoid such problems in the future. We thank you for your patience and understanding during this difficult period. We are determined to rectify this situation and regain your trust. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help! See you soon
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Alexis C.
Rating: 3 out of 5
following a purchase from 29/02/2024
Shipping times are very long. The items ordered were announced to be shipped within 1 week, they arrived after 20 days... I had to contact customer service to make sure they hadn't forgotten my order after 15 days without any news from them.
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Christiane P.
Rating: 2 out of 5
following a purchase from 14/02/2024
Hello, Again, there were 2 stars whose ring was broken. ...
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steve R.
Rating: 3 out of 5
following a purchase from 22/02/2024
Delay between order and delivery too long. Especially for a single item, even though it is advertised as available.
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Aurora S.
Rating: 3 out of 5
following a purchase from 13/02/2024
the product ordered arrived intact, unfortunately, the collector's box was broken, and the shipment arrived very late
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Mario B.
Rating: 2 out of 5
following a purchase from 23/02/2024
The Hama Beads product is the usual one I get from other sites, but the delivery was too long, compared to others who deliver in two days. Waited three weeks and had to pick up at store they indicated. Company based in France.
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Leonardo I.
Rating: 3 out of 5
following a purchase from 02/03/2024
Too much time between order and shipping and then it does not arrive at home but at the pickup point .
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C. H.
Rating: 2 out of 5
following a purchase from 06/02/2024
long delivery time. Despite "in stock" indicated.
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Bruno C.
Rating: 2 out of 5
following a purchase from 25/02/2024
I have not been informed of an out-of-stock situation I am not refunded for the out-of-stock product but I am stuck with a credit note (does this comply with the regulations or the general terms and conditions of sale, I don't think so). No response from 1001hobbies to messages sent via the customer account.
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Dario F.
Rating: 3 out of 5
following a purchase from 17/02/2024
I would like to find more items in my genre and less wait in package delivery.
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gary P.
Rating: 2 out of 5
following a purchase from 29/01/2024
The order took so long to arrive and one item that was on back order the Autoblinda did not arrive. and the second order has still not arrived ?.
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BRUNO B.
Rating: 3 out of 5
following a purchase from 02/02/2024
00945 offers about 50 euros less at o . I should have waited....
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Bert B.
Rating: 3 out of 5
following a purchase from 12/02/2024
The shipping was well done. The stickers were just way too small and thus not usable.
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Yves-marie A.
Rating: 3 out of 5
following a purchase from 11/02/2024
The parcel was in poor condition on delivery and the model was out of order. I think that the models are not sufficiently secured and protected in the cartons. This is the first time that this has happened. This is a really good site that will not prevent me from recommending it again.
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Jérôme F.
Rating: 3 out of 5
following a purchase from 10/02/2024
Very slow delivery! It's the 2'time I'm delivered in more than 3 weeks.... Otherwise great choice of parts. Thank you for allowing us to practice our passion.
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Guy P.
Rating: 3 out of 5
following a purchase from 12/02/2024
3 weeks to receive my order when on the site it said 1 week. otherwise the product is very good.
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Jean Marc G.
Rating: 3 out of 5
following a purchase from 25/01/2024
Poor after-sales service
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Jean Paul G.
Rating: 3 out of 5
following a purchase from 05/02/2024
Fast shipping but I received a damaged box but the package was intact.
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Remy E.
Rating: 3 out of 5
following a purchase from 09/01/2024
I'm still waiting for an answer concerning a lack of parts on a model plane at cost (+700 euros) I think it must be complete thank you
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Christophe B.
Rating: 3 out of 5
following a purchase from 12/02/2024
Strange to receive an incomplete order when I receive an email warning me that the complete order had been shipped and that in the box there is no explanation or date of shipment of the complement.
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Philippe C.
Rating: 3 out of 5
following a purchase from 23/02/2024
The delivery did not correspond to my order: I received a German cargo truck instead of my order for a Half TrackUS.
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christophe M.
Rating: 3 out of 5
following a purchase from 16/01/2024
Instead of two weeks we had to wait 5 weeks. Very disappointed and hesitated to recommend
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Sergio G.
Rating: 3 out of 5
following a purchase from 26/01/2024
Good product, decent price, delivery time too long
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Paul W.
Rating: 3 out of 5
following a purchase from 14/02/2024
I didn't realise my order was coming from France, now I know why it took 2 weeks to arrive
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Alain G.
Rating: 2 out of 5
following a purchase from 22/02/2024
Shipping was quick and trouble-free. But, and this is a real problem, it's a model to be assembled and all the instructions are in a foreign language (German - English) whereas the whole site is in French and I didn't see that there was a warning on this point. I complained and the site offered to return the equipment. That's a good thing. But I have to pay for the return whereas I consider that the responsibility is on their side. We'll see if they actually cancel the sale... So it's been a calamitous experience.
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Jörg H.
Rating: 2 out of 5
following a purchase from 18/02/2024
shipping is too expensive.
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Christian G.
Rating: 3 out of 5
following a purchase from 16/02/2024
Hello, I received the parcel, but there is no reference or name on the paint pots. When two colors look the same, how do you choose? Also, is this water-based paint? I'm a novice, I wanted to put all the assets on my side to make a beautiful model, but I see that it does not start very well. Sincerely
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Gérard P.
Rating: 3 out of 5
following a purchase from 07/02/2024
Delivery time not respected. Almost three weeks to receive the items. But I was charged immediately!
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JULIE F.
Rating: 2 out of 5
following a purchase from 03/02/2024
Very disappointed order 2 puzzles received only 1 and instead of having a refund directly to my account it makes me a credit while for the puzzle I walk to the heart so the credit voucherbm will not serve
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Christophe B.
Rating: 3 out of 5
following a purchase from 18/01/2024
Hello, Parcel received with two products instead of three as indicated on my order. No explanatory note.
What I find most annoying is to get a robot on the phone. No more real contact?
Too bad. A real shame.
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R M.
Rating: 2 out of 5
following a purchase from 05/02/2024
Bad communication on how long you have to wait for your items.
One of my items came in damaged.
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Daniela S.
Rating: 3 out of 5
following a purchase from 13/02/2024
All good in itself, but the shipping is very expensive (especially to the home) and the shipping time is also not without.
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