Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 2 and 3 stars

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Didier Q.
Rating: 3 out of 5
following a purchase from 02/02/2024
very long delivery times
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Jérôme D.
Rating: 3 out of 5
following a purchase from 17/02/2024
No reference on the jars
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André S.
Rating: 3 out of 5
following a purchase from 07/01/2024
Order received in good order.
It did take a very long time.
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Jose antonio R.
Rating: 3 out of 5
following a purchase from 12/02/2024
Well, they solved a problem but they questioned my word. They gave me a 5 euro voucher to buy that I could not use.
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Thierry F.
Rating: 3 out of 5
following a purchase from 03/02/2024
The box of "native natal" arrived completely crushed.
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Bruno M.
Rating: 3 out of 5
following a purchase from 11/02/2024
Not easy to visit the site. And payment problems
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Tano L.
Rating: 3 out of 5
following a purchase from 28/01/2024
Delivery took a long time Gift wrapping €2.50 for a piece of paper had expected something more luxurious Product also not as expected bit of cheap finish for that money Was difficult to find this model therefore end up here I do not think another time
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Jean Marc G.
Rating: 2 out of 5
following a purchase from 09/02/2024
Good evening, I have asked twice to contact me following a problem with my parcel but nothing!
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Jean-Pierre M.
Rating: 3 out of 5
following a purchase from 06/01/2024
I don't think the site is to blame for my disappointment with the quality of the ^product purchased...
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Pierre O.
Rating: 3 out of 5
following a purchase from 20/01/2024
Didn't receive the pack pictured: wood glue instead of plastic glue, paints unsuitable for the model.
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Math S.
Rating: 3 out of 5
following a purchase from 28/01/2024
It does take a lot of steps to get to the right page. Also if you want to see your own order. Although half of the items were already in stock there was a wait until everything was there. Items were shipped well and neatly. But customer service is Indian English speaking. !!!
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mario F.
Rating: 3 out of 5
following a purchase from 08/02/2024
It could be improved as graphics and how it's structured
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Marco P.
Rating: 3 out of 5
following a purchase from 13/02/2024
It is only mediocre because not even half of my order arrived
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René J.
Rating: 3 out of 5
following a purchase from 14/02/2024
I was unable to finalize my order because the site did not work properly. Order cancelled.
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Andreas P.
Rating: 3 out of 5
following a purchase from 29/01/2024
14 days delivery time for items in stock. This could be faster.
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Samantha B.
Rating: 2 out of 5
following a purchase from 05/02/2024
Poses as a Dutch site and supposedly sends right.... NOT! Had to wait more than 2 weeks for my stuff without being informed.... 1 time not again. Customer service also not best, already starts about not being able to cancel while you only ask for info.
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Eric E.
Rating: 3 out of 5
following a purchase from 07/02/2024
Order received eventree due to transport I think .. one of the three boxes open and incomplete .. the other two items were supposed to be metal 15cm . I'm still looking for the metal and the corresponding size. Yes well disappointed ...
Delivery well respected ... A bon entendeur ...
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Laetitia R.
Rating: 2 out of 5
following a purchase from 31/01/2024
Poor-quality, expensive model.
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Adam D.
Rating: 3 out of 5
following a purchase from 29/01/2024
1001 hobbies state there in the UK but they are a French based company. service was ok was told parcel would be with me by 2/3 February got it by 5th was that down to the courier or from coming so far away .
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Christian F.
Rating: 3 out of 5
following a purchase from 04/02/2024
Unfortunately, one of the paint cans had opened during transportation.
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Stefano H.
Rating: 3 out of 5
following a purchase from 13/01/2024
The site offers a very wide range of products for modeling and collections in general but if you order something on preorder along with something in stock you may have to wait a long time so 6.5/10
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Philippe M.
Rating: 3 out of 5
following a purchase from 03/01/2024
For the second time, item delivered does not correspond to the order
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guy G.
Rating: 3 out of 5
following a purchase from 18/01/2024
parts are missing from the box, the parts are not numbered, I reported it by phone and was told I would be called back, no call back.
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Dennis V.
Rating: 3 out of 5
following a purchase from 13/01/2024
Nice site, some things hard to find, price interesting only on sale. But if they are on sale then they really are on sale
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Maryvonne F.
Rating: 2 out of 5
following a purchase from 04/01/2024
I ordered 2 models of the French Bee aircraft. The delay was very long. But above all one of the two planes was broken a rear wing I am disappointed with my purchase. I therefore give it 2 stars. Yet in its original box!
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Eric N.
Rating: 2 out of 5
following a purchase from 28/01/2024
Incomplete item. Unsealed box Telephone reply: not our fault (well, I'm summarizing, I'm surprised I'm still as calm as ever). Result: rubbish, I should survive for just under 17 euros. Correct delivery. Never order from them again.
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Stéphane C.
Rating: 3 out of 5
following a purchase from 15/01/2024
Watch out for delivery times!!! Order placed on January 15 and received on February 3... I was impatiently waiting for glue, and had to wait for the last three pieces from their suppliers, which they didn't have in stock, so that I could place a single complete order. Other sites don't wait until they've received all the items before making the final shipment. A partial shipment would have been welcome... As for the rest, everything was ok and in order.
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Andrea P.
Rating: 2 out of 5
following a purchase from 03/01/2024
Definitely a site that offers a wide selection of items, good prices but, you can't wait two months for delivery. Definitely logistics needs to be improved.
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Guy V.
Rating: 3 out of 5
following a purchase from 18/01/2024
IUHIKP%L
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Ralf W.
Rating: 2 out of 5
following a purchase from 11/01/2024
Did not fulfill website promise. Everything was available until I placed my order and paid. Sent within the week after ordering so was not correct, it was more like 10 days and delivery after 15 days. Never experienced so 1 time and never order here again and not to mention the broken packaging ( luckily there was no damage to the order )
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Rene T.
Rating: 3 out of 5
following a purchase from 10/01/2024
Cheap seller of the item, shipping a little long and packaging damaged.
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JUAN LUIS B.
Rating: 3 out of 5
following a purchase from 17/01/2024
40 days to receive the order. In other occasions it has not been like this, but it is very delayed. The content, as expected
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Marc A.
Rating: 2 out of 5
following a purchase from 20/01/2024
model too expensive
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jean-paul L.
Rating: 3 out of 5
following a purchase from 17/01/2024
delivery time much too long. when i ordered everything was in stock. more than 10 days for delivery much too long for me.
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Luc B.
Rating: 3 out of 5
following a purchase from 02/12/2023
Many delays.
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Luc B.
Rating: 2 out of 5
following a purchase from 03/01/2024
An order placed on January 05. Messages received on the 15th mentioning "discounts" on a future order without further explanation. Delivery finally arrived more than two weeks later with two items missing. Request for explanation on the 20th. No reply after 7 days. In fact, I guess you have to understand that art is no longer available after the order has been placed.
Why leave unavailable items on the site? As for communication, it's very "average".
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Antoine A.
Rating: 3 out of 5
following a purchase from 05/01/2024
Thank you for the fast delivery
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gianluca P.
Rating: 3 out of 5
following a purchase from 16/01/2024
The poor choice of courier company, with slow delivery and various excuses penalize my review
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jean-claude S.
Rating: 3 out of 5
following a purchase from 16/01/2024
assembly instructions are in English.
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Klaus S.
Rating: 3 out of 5
following a purchase from 04/01/2024
Long delivery time. Model is okay, box is torn. Handling of the complaint bureaucratic.
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