Customer reviews of 1001hobbies

Order placed on 1/12 and received on 21 !!!! While it was indicated on your site: sent within 8 days!! my Christmas sales all cancelled! A broken star in the lot!!5

The parcel arrived late and at the wrong address

Good delivery times, but high delivery charges.

I left many messages to customer service, asking you to change the delivery address because I was moving. Finally I contacted an operator to do it and she told me that everything was ok, that she had changed the address. It was a lie because it was still delivered to my old address and I had to call in favors to have it delivered to the new tenants.

Hard to plug into my battery

One brush, without tubular protection, was "stuck", on the bristle side, in the bubble-paper, while the second, of the same reference, was fitted with its protection. On the plus side: fast delivery.

Search bar makes navigating the website easy if you know what you're looking for. Otherwise I don't know.
Had no problems with my order. Took a bit to get here but that's because it traveled from one country to another.

Good products at competitive prices, at least for the items I purchased. Very long delivery time, partly because some products were not immediately available and partly because of the malfunction of the Italian courier.

I give this site only 2 stars because I had ordered 7 models, but I only received 6, the B-29 superfortresses scale 1/48 from revell I did not receive in the package. Then I sent another mail but I have not had a reply back ! So I don't know where this m9del construction box has gone ! The package itself was undamaged though and all the model kits were tip top in order. The package was also delivered very fast.

A vast and varied catalog, and fast shipping. But considering the shipping costs and the type of items, you'd expect careful packaging... but no, not for me this time. So I'm a little disappointed on this point.

Didn't get the brush protectors 000 Too bad

It took me quite a while to finally get my figures... but they were really great

Product in stock, but 3 weeks for delivery. Aliexpress does as well.

The model is not numbered, the parts are very fragile when cut and there are no instructions in French 🥴

My order was postponed without warning. The parcel arrived in a terrible state. The finish of the item ordered is more than disappointing.
It's a shame.

The content of the summary is sometimes exaggerated

Good but a bit expensive

Late arrival of order, numbers on pots of paint not readable, were taped over with Stokkers

The site gives the impression that it is UK based, both with the web address and stock advertised in sterling. It also offers free shipping. However the goods are despatched from France and that opens up an unexpected can of worms with import duty etc. The result is that the items cost an extra £78! None of this was made clear at purchase.

No opinion ..up to now I've always been satisfied but this time a box of horsemen figurines was missing .

Product ok but delivery too long (more than 3 weeks against 1 week announced) and incomplete because 1 of the products was out of stock but nothing mentioned when ordering. Another point for improvement: customer service is very difficult to reach for complaints.

Too much waiting. Received 1 month after order.

No

Delivery without problems, but the replenishment of certain products seems to pose a few problems. Stock management may need to be reviewed.

The site and availability are 5 stars but the provision of paints dedicated to the model purchased that had nothing to do with it lower the average

I've already expressed my opinion and given the answer I've been given, I won't say any more.

1001 Hobbies does not meet delivery deadlines and that makes me divert purchases to other modeling websites.

Out-of-stock items poorly indicated, resulting in a 3 week wait, 1 open and incomplete box, no reaction to my e-mail... 2 models ordered, including a 1/72 plastic tank. I didn't see the out-of-stock condition on the latter, as the information was not very visible and displayed a green dot, even though the item was out-of-stock... So I discovered the 3 week wait, even for the second item in stock, when I confirmed my order.
So I discovered that I'd had to wait 3 weeks, even for the second item in stock, when I confirmed my order. On receipt, 1 box was opened and a little damaged. The decal sheet was missing. No reply 3 days after I'd sent an e-mail with photos. So I'm disappointed by this site, my first order...

The car was used and the packaging was broken.

my problem is more with the distributor of Tamiya paints who covers the color reference with a sticker concerning precautions for use, for the processing of my order, delivery time a little long, order placed Friday 10, available the 16 cordially

It's a pity that a label added to the tamiya paint pots completely obscures the reference. It's difficult to remove, and rips off the one underneath.

Parcel arrived in very poor condition.

Poor distribution. 1 week to purchase and 5 weeks to receive.
Mediocre product.
Poorly finished model of the plane Poor value for money Not recommended.

Dear, I personally do think it was a long wait for home delivery. The other things went satisfactorily to very well! Kind regards Marc,

I bought a tamiya TT- 02, the box was already opened because the seal was torn

Delays a little long, 3 weeks, although the products were mentioned in stock.

No comment

The purchase, payment and delivery went very smoothly. 5 figures and 2 caps were ordered. As a few of them are intended as Christmas presents, I accepted the surprising surcharge for "gift wrapping". The fact that everything was now very badly and without any feeling wrapped in a large wrapping paper (torn, unsuitable, wrinkled) "was also very surprising. At Müller they wrap everything beautifully and tightly, even with mesh, free of charge... This is a service where I like to shop again. The wrapping paper is now in the bin and my money for it is of course gone... Apart from one cap, the goods are fine. The cap in question was full of marks (dirt), disgusting, but wash it once under the shower and it should fit again, otherwise the complaint will be made.
At such a price, with a company where you would expect them to make an effort to offer that little extra, I had hoped for individually packaged, above all beautifully packaged and maybe a little nerd touch. Here I buy, pay, that's it. Impersonal, loveless. Leave out the wrapping paper! Don't expect a bonus. Buy, accept, check.

Hello Team 1001 hobbies It took me almost a month to receive my order. That is no longer up to date. With Amazon I would have received it within two days.
Best regards Arnold

poor delivery, damaged parcel and poor packaging