Customer reviews of 1001hobbies

Foreign-language instructions without translation and gift-wrapping charges invoiced but not requested.

MANUAL IN CHINESE NOT ONE LINE IN FRENCH BRAVO

Well-protected package, but the initial order took a long time to process, which brought the score down two notches. Too bad this time.

I'm not happy with the order it's a misleading article

Almost 3 weeks to receive paints that are reported in stock, I find this very average. With for only information, an email, each week which informs me that my order was not yet prepared... and to finish no sign of the customer service, nor any compensation...

bonjour je ne pensais pas que le pot de peinture serait miniature erreur de ma part

Item noted available on site.
Received several weeks after ordering. Product arrived well packed and as described.

The item was bought on Sept 12th but only arrived on Oct 25th and only after 2 emails and a message on Instagram dm. I bought it to give as a birthday gift and it arrived after the date. Definitely will never buy in the store again and will not recommend it.

I order paints with references and when I receive them there are no references on the pots.

No French instructions! Average material quality.

I think it's a shame that a certain amount is required to use the coupons. I think it's a way of pushing customers to spend more before they can use the coupons. For my part, I think it's more normal to be able to use coupons at any time.

Apart from the fact that the parcel arrived in a sorry state (crushed cardboard), even though I'd expected careful packaging after a 17-day wait, a "maquette", strangely offered without a photo (which struck me as suspicious and warranted a phone call), the so-called "maquette" of the Iliouchine Il-76 is very disconcerting: there's no box, the parts are very rough, non-individualized mouldings in the "rough" style, with no interlocking system, and in rather soft plastic, so difficult to work with! So I don't know if I could do anything with them, despite 35 years' experience in model making; they weren't worth €150! I'd have liked to add some photos to the commentary, that would be more eloquent.

Good responsiveness and competitive prices, but no care was taken with the packaging - books arrived damaged...

Very good site for ordering, despite a supplier problem that delayed my order by 3 weeks, but nothing serious.

Lots of hassle and no updates on order

There have been errors in the last two orders I have placed, I have emailed two différant depts to get resolved and have not even had a response to any emails, very disappointing, won’t use again which is a shame as the range and price is very good but they don’t get orders right and don’t respond or try to resolve,

perfect products but very long lead times

Trouble shooting ended correctly, after initially difficult communication

Delivery too long

Poor service.

the site does not provide good information for non French residents and i had not been informed of the unacceptable delay of forwarding (although through an expensive express provider : more than 3 weeks for Dubai !!! (still pending)

Part from it take a good while & leaving me thinking the order wasn't even coming at this point & the box somewhat almost being burst open that it was shipped in, it was as good as can be. In the end I did get my package, so can't be that much more upset/too upset!!

Great selection of items I've been looking for at fair prices but shipping seems to take an excessive amount of time and my last order took several weeks before I even received notification that the item was shipped.

the canisters arrived half dry. less than half of them

Good product

The package arrived with a considerable delay but otherwise all ok

Lots of choice but clunky site, long shipping times and unclear communication

Delivery time not respected.

There's no French translation, so it's unusable. Despite my e-mail, no response.
Too bad

part in stock on the site with a lead time of 2 to 4 weeks (order placed in August, staff on vacation, understandable), problem, the part is in stock, but with the supplier who...is in England. order received at the end of September, beyond the expected lead time, I understand that 1001 hobbies is dependent on its supplier and English customs, but not to display product in stock.
I would like to thank the person I spoke to on the phone, who gave me an explanation and made a commercial gesture, and who was also waiting for his orders (taken "hostage" by British customs/ long live Brexit. Sincerely

The site, and journey within it was fine. The only issue I have is the French element which seemed unnecessary to me. Good service. Thank you.

High price compared to the other two sites I use

I did receive my last parcel, but it wasn't packed well enough. My product was badly damaged! I hope that you will solve this packaging problem with, for example, cardboard and bubble wrap.

We had a reception problem: the parcel never arrived. 1001hobbies took care of it. It took a long time (order at the end of June and reception in September) but in the end, I received my parcel at home. Thank you for your help.

Very poor communication and lack of information.

I trust your service. The only problem is the unreliability of the relay points in my home town, Orléans.

The order has FINALLY arrived

When I placed my order, I would have liked to have been informed of the zero stock and that my payment would only be cashed when the order was dispatched... Fortunately, the order did not exceed 8 days.

Good product, reasonable delivery time, excessive delivery charges.

Postage more expensive than item