English 
G
Rating: 3 out of 5
There was a spray can of Tamiya TS17 missing. I reported that, but haven't gotten a response yet.
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 685 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
The first order placed on 17/07/23 arrived on 26/07/23. The second order, placed on 18/07/23, has not yet arrived (27/07/23). To be improved!
Translated reviews
G
Rating: 3 out of 5
fast delivery items at reasonable price not excessive
Translated reviews
A
Rating: 3 out of 5
Very long delivery time. Impossible to reach them by phone
Translated reviews
A
Rating: 3 out of 5
service too long for last order
Translated reviews
A
Rating: 3 out of 5
disappointed by the quality of the paint, throw away one can and the other will soon do the same.
Translated reviews
V
Rating: 3 out of 5
The models were a gift to my husband for his birthday so I payed the extra for them to be gift wrapped. However the gift wrap was a lot to be desired it looked liked they couldn’t be bothered so had to redo it. Otherwise quick and easy.
G
Rating: 3 out of 5
The items arrived, but communication about delivery left a lot to be desired.
If you call them outside of business hours it seems like they have been closed for two years.
Translated reviews
If you call them outside of business hours it seems like they have been closed for two years.
A
Rating: 3 out of 5
Searching for specific products a bit complicated
Translated reviews
V
Rating: 3 out of 5
Order was uncomplicated and arrived quite quickly. However, the contents were dirty/dusty.
Translated reviews
G
Rating: 2 out of 5
Telephone service is unreachable, so lousy if you want to respond to your order. After returning to the mail, there is still no response after over a week. Bad service I think ... The order was delivered, unfortunately with a damaged box. Again, due to the aforementioned, I can not make contact.
Translated reviews
C
Rating: 3 out of 5
The free shipping advertisement seems to be misleading because it does not explain when it applies and when it does not apply apart from the minimum purchase amount.
Translated reviews
A
Rating: 3 out of 5
The carrier damages the packages, which is a shame and not the first time. We should think about changing carriers or ringing the bell.
Translated reviews
A
Rating: 2 out of 5
If I have received the order mentioned in the Subject, I am extremely disappointed. Of the fifteen pots of Tamya color, only two are identified, and the others have no reference. As I'm not color-blind, I don't have any trouble distinguishing between green and yellow, but it's less obvious between different shades of the same color. A simple mark with a felt-tip pen would have sufficed and wasn't time-consuming. This was my first order and I'm afraid my last.
Translated reviews
A
Rating: 3 out of 5
Not all items are cheap; in fact, some are out of the market.
Translated reviews
G
Rating: 3 out of 5
Mail with questions are not answered.Product is good.Price is clear you may like yourself I think.Delivery is Okay,not super fast.
Translated reviews
C
Rating: 3 out of 5
Very poor delivery by the post office
Translated reviews
A
Rating: 2 out of 5
first and last experience with this merchant. my account is debited when the item is not available, the "parcel" is sent by carrier when it does not weigh 20 grams, the carrier delivers to a relay point that I did not choose in short, very bad ...
Translated reviews
Response from 1001hobbies
Hello and thank you for your feedback, which is very important to us. We are very sorry if your experience was not satisfactory. Concerning the availability of the article, it is generally indicated on our site: either it is "in stock" and available immediately", or "dispatched within XX days" in which case there is a little more waiting. Occasionally, a product is being restocked, in which case the lead time may be extended. In such a case, don't hesitate to contact our customer service department by e-mail at [email protected], who will be happy to answer you. Concerning the weight of the parcel, I'll pass on the information: indeed, a simple letter could have sufficed. Finally, concerning the choice of Mondial Relais, we can't do anything about it: it's a problem that concerns Mondial Relais and one of its relays that must have been saturated or closed, which forced you to change the address. Have a nice day!
A
Rating: 3 out of 5
Slow delivery service and not specified at time of order.
Translated reviews
A
Rating: 3 out of 5
It's a pity that this time, as the packaging was flexible, the poorly protected contents were crushed. I still recommend it.
Translated reviews
A
Rating: 2 out of 5
Error in your stock, I would have liked to have been contacted rather than having to do it myself, worrying that I would receive nothing. No follow-up, it's a shame.
Translated reviews
Response from 1001hobbies
Hello and thank you for your message. We are very sorry about this situation. Indeed, when a supplier updates the availability of a product, and a fortiori when a product is unavailable, we do not receive any notification. We're currently thinking about a way of obtaining these updates to be more proactive towards our customers. Have a nice day!
V
Rating: 2 out of 5
For a £15.00 snap together kit the final bill inclusive of postage and tax was over £25.00.
Not my idea of good value. howeve delivery was very quick.
Not my idea of good value. howeve delivery was very quick.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. We're sorry if your experience wasn't optimal. We'll take your feedback into account. Have a great day!
G
Rating: 3 out of 5
Too many incomprehensible emails and very long waits.
Translated reviews
A
Rating: 3 out of 5
Delivery time a little long,but above all no reaction to emails or phone calls.Impossible to contact them.
Translated reviews
A
Rating: 3 out of 5
Rather long delivery time, no information, difficult to contact seller and in the end one of the items was changed for another reference, certainly equivalent, but a little message would have been welcome. In short, first and last order with this seller.
Translated reviews
G
Rating: 3 out of 5
Large assortment which is very positive, only because of different languages the description is not always clear. Furthermore, the delivery time is relatively long (considering what most Dutch shops can do) It is also a pity that you can not make a wish list or something for future orders. You have to keep looking everything up. Also customer contact is not good in terms of answering in the right language.
Translated reviews
A
Rating: 3 out of 5
Hello, Deadlines met, but you have to remove the label stuck on the pot, when it does not tear off, to get the number of the pot. When you order 3 Tamiya X1 pots and 3 X18 pots, you need a lot of patience...
Translated reviews
G
Rating: 3 out of 5
Order June 1. Delivery June 29. That's just ridiculously long. Everything else is fine.
Translated reviews
A
Rating: 3 out of 5
More than 6 weeks! Much too long! One more effort, thank you.
Translated reviews
A
Rating: 2 out of 5
interlocutrice peu competente,et apparement peu impliqué avec les clients,pas motivé a chercher un peu...dommage.. mais j'ai trouvé mes helices tout seul au final....
Translated reviews
Response from 1001hobbies
Hello, thank you for your message. I'm sorry if the person was unable to help you. I'll pass on the information to customer service. Anyway, thank you for your feedback and have a nice day.
A
Rating: 3 out of 5
Nothing to say about this order. But for others, delivery times are too long.
Translated reviews
C
Rating: 2 out of 5
The order has taken a month to arrive.
Translated reviews
Response from 1001hobbies
Hello, thank you for your message. Your comments are important to us. I see that indeed one of the products was on order and the shipment was in economy mode, which explains the longer delivery times. I am sorry that it did not live up to your expectations. Have a nice day.
V
Rating: 2 out of 5
Broken, bent goods....
Translated reviews
Response from 1001hobbies
Hello, We thank you for this information and apologize. Please believe that this type of incident is very unpleasant for us. In order to clarify and resolve this incident, we ask you for photos ... we ask you for photos. We will get in touch with our supplier, to respond favorably to your request as soon as possible. In the expectation of your answer Sincerely [email protected]
C
Rating: 3 out of 5
26.06.23, order not received yet since 30.05.23. Paid on 30.05.23.
Translated reviews
V
Rating: 2 out of 5
So far I have received 3 out of 5 items that were ordered a voucher and credit note. I have sent an email however no response yet. Collector's items has arrived in less than mint packaging so generally unhappy and unimpressed. How can a pre order item be awaiting a restock? Don't write cheques you can't cash!
Response from 1001hobbies
Hello, We thank you for your email and regret this incident. We have decided to send your product it will be delivered to the address : Gary Williams 173 Brighton Road, Alvaston Derby DE24 8TE Royaume-Uni 07873693307 As a commercial gesture, and in order to maintain your trust, we have decided to offer you a 25.99 pounds voucher. The code to use is EVDM9FT6. This voucher is valid for 1 year. We thank you for your understanding, Sincerely, Ines
V
Rating: 2 out of 5
You had the parts I wanted in stock . It took 3 days short of a month to receive the parts. The parts were as presented and accurate. It is the delivery time that left me very disappointed
Response from 1001hobbies
Hello and thank you for your message. We apologise for the delay. We've taken good note: we wanted to offer our customers a low-cost shipping method, but it didn't live up to our expectations. We'll see what else we can offer. Once again, sorry. Have a nice day!
G
Rating: 3 out of 5
I am used to getting a date and a reasonable time period and that is seemingly only with additional charges no not that it can be delivered from a date
Translated reviews
A
Rating: 3 out of 5
Everything went well when I ordered, but I was disappointed when I received it. All the safety labels are stuck on the reference of the paint cans. It's a shame to waste it like this, because your site is great.
Translated reviews
A
Rating: 3 out of 5
Order took a long time to arrive, but the package was well packed and the material was what I expected.
Translated reviews
G
Rating: 3 out of 5
I had chosen the model 1.18 before I started searching, when I saw the Citroën ds I ordered it what do I get a model 1.43.for € 56.am not happy with it.gr
Translated reviews