Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
interlocutrice peu competente,et apparement peu impliqué avec les clients,pas motivé a chercher un peu...dommage.. mais j'ai trouvé mes helices tout seul au final....
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Response from 1001hobbies
Hello, thank you for your message. I'm sorry if the person was unable to help you. I'll pass on the information to customer service. Anyway, thank you for your feedback and have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2023
Nothing to say about this order. But for others, delivery times are too long.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 31/05/2023
The order has taken a month to arrive.
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Response from 1001hobbies
Hello, thank you for your message. Your comments are important to us. I see that indeed one of the products was on order and the shipment was in economy mode, which explains the longer delivery times. I am sorry that it did not live up to your expectations. Have a nice day.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 12/06/2023
Broken, bent goods....
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Response from 1001hobbies
Hello, We thank you for this information and apologize. Please believe that this type of incident is very unpleasant for us. In order to clarify and resolve this incident, we ask you for photos ... we ask you for photos. We will get in touch with our supplier, to respond favorably to your request as soon as possible. In the expectation of your answer Sincerely [email protected]
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 30/05/2023
26.06.23, order not received yet since 30.05.23. Paid on 30.05.23.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 27/03/2023
So far I have received 3 out of 5 items that were ordered a voucher and credit note. I have sent an email however no response yet. Collector's items has arrived in less than mint packaging so generally unhappy and unimpressed. How can a pre order item be awaiting a restock? Don't write cheques you can't cash!
Response from 1001hobbies
Hello, We thank you for your email and regret this incident. We have decided to send your product it will be delivered to the address : Gary Williams 173 Brighton Road, Alvaston Derby DE24 8TE Royaume-Uni 07873693307 As a commercial gesture, and in order to maintain your trust, we have decided to offer you a 25.99 pounds voucher. The code to use is EVDM9FT6. This voucher is valid for 1 year. We thank you for your understanding, Sincerely, Ines
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Verified Buyer
Rating: 2 out of 5
following a purchase from 29/05/2023
You had the parts I wanted in stock . It took 3 days short of a month to receive the parts. The parts were as presented and accurate. It is the delivery time that left me very disappointed
Response from 1001hobbies
Hello and thank you for your message. We apologise for the delay. We've taken good note: we wanted to offer our customers a low-cost shipping method, but it didn't live up to our expectations. We'll see what else we can offer. Once again, sorry. Have a nice day!
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 29/05/2023
I am used to getting a date and a reasonable time period and that is seemingly only with additional charges no not that it can be delivered from a date
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2023
Everything went well when I ordered, but I was disappointed when I received it. All the safety labels are stuck on the reference of the paint cans. It's a shame to waste it like this, because your site is great.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2023
Order took a long time to arrive, but the package was well packed and the material was what I expected.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 22/05/2023
I had chosen the model 1.18 before I started searching, when I saw the Citroën ds I ordered it what do I get a model 1.43.for € 56.am not happy with it.gr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2023
Equipment not up to scratch
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 22/05/2023
The products very well, but after making the purchase online they indicated that one of the products was not available and therefore took 3 weeks to deliver the order, If they had told me before the purchase, I would have cancelled it since it was for a birthday gift that arrived quite late...You have to be more Honest.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 01/06/2023
Great selection with occasionally surprising items. Delivery time and communication around it could be improved though.....
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 02/05/2023
the website is very unclear about shipping times. 1000hobbies.nl seems to be a Dutch webshop, but apparently it is French. my items had to come from France,. 3weeks delivery time for an item in stock is way too long.
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Response from 1001hobbies
Hello, and thank you for your message. Yes, we are a French store that delivers throughout Europe and the rest of the world. I am sorry if the delivery times were not to your liking: unfortunately, economy shipping can take up to a month. For my part, I will pass on the information about the lack of order details. Please feel free to choose another delivery service. Have a great day!
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Verified Buyer
Rating: 2 out of 5
following a purchase from 27/05/2023
Delivery time was exceptionally long. Plus they knew my address was in the USA but still ended up shipping a European plug/power adapter, which is of no use to me and I'll have to source another one locally.
Response from 1001hobbies
Hello, and thank you for your message. It's true that there has been a slight delay due to restocking, and we're sorry about that. Regarding the problem with the power supply, unfortunately we're constrained by what the supplier gives us. However, we'll pass on the information so that it's clearer on the product sheet. Thank you and have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2023
Crushed carton (fortunately no apparent damage to contents). Wouldn't it be possible to note "FRAGILE" on the carton so that the carrier doesn't crush it with heavy goods?
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2023
Package crushed and perforated because no outer cardboard to protect the model
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Response from 1001hobbies
Hello, Thank you for your message. Could you please send us photos of the damage to the following address? [email protected] Upon receipt we will make a commercial gesture.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/05/2023
Very slow and expensive shipping, the tracking did not say anything. The truth is that I will avoid buying here just because of how bad the shipping is, it is not worth it when other stores have better stock and shipping.
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Response from 1001hobbies
Hello, thank you for your message, which is very important to us. We apologize for the long delay. I see that you have chosen a low cost delivery method, which explains the longer delivery times. We will consult with the courier company to see if we can avoid these delays in the future. Have a nice day.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 11/04/2023
I had to wait a long time and a box was missing in the package....
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Response from 1001hobbies
Hello, thank you for your important message. We are very sorry for this situation: I see that the necessary steps have been taken to return the missing product. Please do not hesitate to write to us again at [email protected] if you have any questions. Thank you for your trust and have a good day.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 06/05/2023
Good afternoon, the product is fantastic, although I would like to be able to track the order and also, have a more concrete delivery date, thank you that's all.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 19/05/2023
As it happens they often sell things they don't have in stock and have to order, extending the promised delivery time.........
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Response from 1001hobbies
Hello and thank you for your important message. I am sorry to hear that the delivery time has gotten longer. We have a lot of products in stock, but we also have an entire section for excess orders, which is always clearly indicated. It is a choice we made to offer our customers as many products as possible, and we are proud to now offer over 150,000 products in our store. Have a great day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2023
no opinion
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 21/05/2023
The delivery arrived well and in a reasonable time, I think that the display of the final delivery date to the customer during order placement and tracking can be improved.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 09/05/2023
Item was poorly packed and suffered slight curving in shipping. Was shipped in a padded envelope and should have been boxed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/03/2023
Two months to be delivered despite multiple reminders and unfulfilled proposals on your part. Your colleagues and/or competitors are more efficient, it's up to you to do what it takes to satisfy your customers.
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Response from 1001hobbies
Hello, thank you for your message. We take good note of your feedback and I see that indeed, the delivery took some time due to some products ordered from our suppliers that were delayed, I'm sorry about that. I see that a discount code has been sent to you in compensation. Have a nice day,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2023
Over a month and a half to get part of my delivery. Impossible to reach by phone. Despite late refund for undelivered material, not even an apology or a commercial gesture. I wouldn't recommend them again.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 15/05/2023
Price was good. The communication was more than poor. No shipping confirmation or email that the order is being processed. Shipment after 4 working days. The package arrived 2 weeks later. Was already afraid it was a fake store.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2023
Fast shipping, nothing to complain about, but I paid 2 euros to wrap the box of figurines and I was really disappointed because it was really done on the fly, the packaging is ugly, you can see part of the box, the tape is not discreet, in short! Go there with your eyes closed and spend 2 euros on gift wrap, it's more profitable ^^
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/03/2023
The goods and delivery are great. But partial refunds don't work at all. It's a good thing I paid via Paypal, otherwise I would have lost the money. And they made a few cents too. Sad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2023
Ordered 03 04, delivered 20 05. Three requests for more information. Always the same mechanical answer. "Your request: Re: Your request: Re: Your 1001Hobbies order has not yet been prepared"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2023
The preparation of the order plus the delivery takes too much time. This is the reason why I can't buy certain items.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2023
WELL, HAVING RECEIVED PAINT THAT WAS COMPLETELY DRY, YOU PROMISED TO REPAIR IT, BUT IN THE LAST ORDER THERE WAS NO COMPENSATION.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 25/04/2023
Had what I needed but delivery was later than was told with no tracking available
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2023
Customer service is very good, but on the site it says that a product is available and then 1 month later it tells you that it's out of date (2 times on the same figurine that I'm still waiting for...) So be sure to check your suppliers' stocks!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2023
More than 3 weeks for an order! Too long!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2023
Over 3 weeks to place an order!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2023
Easy to navigate. Delivery times too long. Your competitor rue des maquettes delivers in less than 6 days. I've still had an order pending with you for nearly 3 weeks. Please specify product availability more clearly.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 30/04/2023
They have many items and sometimes with good offers, but they have a couple of problems that have been repeated in several of the orders I have placed: - Slow shipping: they take a few days to ship the order - Insufficient protection of the items: they usually send them in the boxes of the models themselves, which are not very resistant, wrapped in bubble wrap, so they can be damaged in transport, since the carriers are not usually very delicate in handling the packages. To improve, they should put the bubble-wrapped models inside an external box that protects them and also avoids seeing the contents.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 16/04/2023
Poor communication/shipment tracking and now they keep contacting me about the review I left, it directly asked if I wanted them to contact me and saying no does not good.
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