Customer reviews of 1001hobbies

Excellent

Inadequate packaging, ruined the decals making them partially unusable. When ai ships a sheet whether decals or stickers, it must be sandwiched at least between two thick cardboard planes that stiffen and protect. Not a spring envelope. 20€ between shipping and product, €12.90 of product, and it is partially unusable. Improve the packaging.

Delivery time could be improved .

Package received quickly and completely. But inoperative soap for replacement of a can of paint received dry, despite good telephone reception of promise to send, and follow-up e-mail without follow-up.

The ability to communicate with the customer in their language and with accuracy on delivery of the product ordered is paramount in this business that crosses oceans and languages. The products selected had either one or two weeks for delivery for each. I totally understand wanting to ship the whole thing as ONE shipment vice more than one plus waiting for all products to arrive at your place to ship as one package...BUT this was never communicated to the customer. Nor did the package tracking ability work, once the package arrived in the customers country. Your "expected delivery" was April 25th (well after two weeks) yet it didn't show up, unannounced (and I was on travel) until March 2nd. I asked twice via email what the status of this shipment was and your replies never clearly answered said questions, only said you were "sorry". I just wanted to know when to expect this, track its delivery and ensure it wouldn't sit on my porch or mailbox for days until I got home as I wold have made arrangements for its pick-up. I did get an email from you saying it was delivered (which it was) when I was 2500 miles away from home...
I like your product selection and your prices were reasonable. If you can better address the above, you will have a fine company to order from.

Delivery times too long.

The product was very good, but the delivery was made after having to complain a couple of times to the chosen delivery company. Also it was not delivered to the chosen locker.

Unfortunately, I would have to say that my experience with 1001 Hobbies is bad on the basis that I ordered an Eduard photo etched sheet and received a large model kit. Although to be fair they have responded quickly within normal working hours to rectify the problem which appears to have arisen through both items having the same reference number.

Took a long time to get my order. It arrived in good condition, but think it could have been sent out sooner as the web site said it was in stock.

Order took ages to come. Informed one item not in stock. Email said order cancelled. Then order delivered with both items in it. Looks like no one knows what’s happening. Also an insult that I had to pay for postage and packaging. Order said delivery in 7 to 9 days that was a joke try 3 weeks. Very unlightly to order again.

Excellent for ease of ordering and delivery time, but the Tamiya paint pots are not labelled with the corresponding paint numbers. It's a pity, but fortunately I had kept the name of my order.

In the first instance I did not receive my order and after weeks of complaints I finally received it perfectly.

not the easiest to surf/search on

I found the delivery to be very long

1001hobbies offers an excellent selection for miniature model builders, the rating falls out because of the rather long delivery time, despite availability. Otherwise a really great store!

It took a while for the order to arrive.But I had also ordered something not very normal.

good site reasonably much to find, but still miss some in terms of Tamiya cars. and the prices are also on the reasonably high side, except for the offers. buy reasonably some if it is really an offer.

The products are very good but the waiting time is a bit long.

The delivered item itself is great. The communication, due to the late delivery, still leaves a lot of room for improvement...

translation french nederland is sometimes confusing.

Long arrival time, expensive transport costs, expensive product, good condition of the product, that's all I can say to your davir and good packaging.

Hello, I don't understand why I have to pay a customs tax for a large order but not for a small one. Whereas on other sites I never pay any for the same type of order. cdr

The shipping costs are high and the time too long.

Product received with detached parts (detached wheels). I had to cancel the payment card since it was linked to the shipment a fee to be paid by mail to receive the product.... in the post office to pick up the product I was notified of the non-existence of such tas.

It wasn't clear that something was out of stock. So I would order, end up waiting a month, then have to ask for a credit. Happened twice on the same original order. In fact, I don't think I have ever received the masks for the Revell Wiking seaplane. Frustrating. Plus, the turn around for email requests is several days.

Delivery time too long, 2 weeks for a 50gr receiver. Delivery in France, with product in stock.

Shipping time was longer than stated. 2 instead of 1 week

I found it difficult to identify the model of the color contained in the bottle because a label was applied right on the identification code.

Merchandise arrived with action figure box severely damaged due to improper shipping packaging by shipper

was sent the wrong item and they still have not sent me what I ordered. Have tried to contact them but no answer. would like to order more from them but will not use them until this problem is fixed. So far just lip service on their part.

No technical information, long delivery times

The order did not arrive complete, the missing product was shipped much later than expected.

missing the black color but 2 pots of yellow? many parts twisted because the plates are loose and not separated from 1carton or other I point out that there is no yellow apart from the headlight tube of glue too small.

Good product, reasonable delivery time, but shipping costs were almost 2x the value of the item. It would be nice if regular postal services were used for printing: sending 1 set of decals this way is now costly AND environmentally polluting....

Longer postage than I was expecting. Maybe I didn’t read the terms properly.

Got only part of it, sent email to support without getting any reply.

The product itself is ok, but it took several months from ordering to delivery.

Perfect customer service but very long delivery time and gift wrapping to review for a service I paid for!

Ordered paint specifically as the web site (and my order details) stated it was in stock. Two weeks after order I enquired about the delay, an update was told 1001Hobbies was still getting some paint from their supplier (I.e. not “in stock”). Three weeks after order I requested a refund as there was no progress, but was told that a refund was not possible as my order was now being compiled. Order was finally delivered more than 4 weeks after the order was made (and after I had given up waiting and purchased the paint from elsewhere.). I was not impressed!

Long delivery time and difficult communication. Eventually did receive the orders