Customer reviews of 1001hobbies

Hello, for a few years now, I have placed many orders with you. This time, some items were missing from my order. Why did you give me a credit note of 57.60€? I could have waited for a late delivery and it's not easy to apply this credit note to an order.

I was delivered 1 month after the order and the package arrived in a huge box, the model box was completely open in the box and all the pieces were loose in the box, it seems like someone had opened the Oracle box!!!!!!

The order arrived after 4 months. The worst part is that they didn't respond to emails or complaints. In March they were operational again and sent the order correctly.

The order is complete, the products are of good quality, the shopping experience is good. However, the preparation time of the order and the lack of transparency regarding the order status is unsatisfactory.

Wrong model delivered. Just email contact and still heard nothing.

One of the boxes was not intact, a little damaged while the package was perfect.

HELLO nothing to say about the product, however the delivery time is not great Best regards

A piece of the airplane is missing, the transparent dome of the cockpit...

Delivery instructions not followed... Too bad...

No issues with the products. But 3 weeks delay for receipt. Several emails sent to get information as there was no information from them. No commercial gesture.

Broken brush I sent you an email with a photo

The items I ordered arrived safely, but your website's tracking option showed them as just being shipped the day before they arrived (?)

Delivery time not respected at all. I had to change my schedule.

The qality is perfect. And the price to. But I wait too much for my parcel

difficult to reach via phone and email communication we do not understand each other. products are fine nothing wrong with them.

Package arrived with almost 2 months delay and several products damaged during transport. However, the customer service was efficient.

It took a long time to arrive, the model I bought I found much cheaper on another website but I could no longer cancel the order.

Too long delays

Perfect item, but excessive delivery times (close to a month). However, I will remain a customer with you. Best regards

Pre-ordered goods were repeatedly postponed. Arrived 2 months later than originally announced.

Satisfied with the product, but the pre-order date postponed by a month without warning was not great

The different boxes of the package were crushed. Fortunately, the parts inside were undamaged. The bubble wrap protection is insufficient. Consider using cardboard packaging.

this is not the desired shade

After weeks of ordering not received my orders despite the request for deliveries to my door due to health problems

The stock management of 1001hobbies is disastrous. The ordered item was indicated as "in stock and shipped within 7 days". A few days after the order, 1001hobbies informs that their supplier is awaiting restocking of the item. Ah! There is indeed deception regarding the message displayed on the site. Fortunately, the item eventually arrived... but three months later, in February. It's a shame for a Christmas gift... No chance I will place a new order through this merchant site.

Product as described but deadlines not respected. Displaying as in stock to mean it is in stock with the supplier is misleading. Better to order directly from the supplier, it’s faster.

I ordered two items at the beginning of January, which were marked as "immediately available". One arrived, the second was missing from the package. In response to my inquiry, I initially received only automated replies. Later, I was informed that the missing item was suddenly not available and would be delivered months later. Additionally, there was an attempt to classify my order as a "pre-order", including a 25% cancellation fee. This does not add up for me, as the item was explicitly advertised as in stock at the time of purchase. A cancellation was only reluctantly accepted, and the refund ultimately went through PayPal. Product quality was okay, but service, transparency, and communication were unfortunately disappointing. Therefore, a maximum of 2 stars.

Extremely long delays between the order and receipt (2 months) which is not very clearly stated at the time of purchase on the site. When I made my purchase on 12/13/2025, it was mentioned that it would be shipped on 12/18/2025 but ultimately received on 02/18/2026. Package in excellent condition but really too long delays.

Took over 6 months to arrive. Customer Service responded to about 1/2 of my inquiries.

The delivery was very late. I'm not used to this from Dutch companies, on the contrary, they are top-notch. But if you have to get your goods not from the Netherlands but from France, the delay is clear. There was also a French document included with a French address...a "hint" to order in France? Good luck!

delay much too long..... Order - received on 13/2

order is taking a long time

Delivery much too long

Everything arrived as per the order but after almost a month and without any explanation for the delay, despite the various requests for updates that I sent. A delay is certainly understandable, not responding to reports, no.

Hello. I received a reference for figurines instead of another one, and I have not received any feedback after my request to customer service. The rest: shipping time, packaging... was without issue.

Shipments sometimes too long (items displayed available, while they are not)

I paid $50 for a scale model kit and received an $8 bottle of weathering pigment instead. Sloppy inventory management.

Finally received the ordered paint, however, everything was supposed to be in stock and I had to wait over three weeks for the delivery.

Too long shipping time, a shipment was missing a windshield I sent an email and didn't even get a response I find that quite rude!!!

Very poorly accessible, and a long wait for a response to an email message