1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
The order was delayed and arrived incomplete. I have complained and have not received a reply, nor an explanation.
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Response from 1001hobbies
Hello, Thank you for your message. We are very sorry for this situation. I see that we have indeed received several emails. I am getting back in touch with customer service so that we can send you the missing item. Have a nice day.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 12/02/2023
Good selection Long delivery time Delivery costs
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2022
Delivery really long and without news except for the fact that my package arrived ...
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 06/02/2023
14 days waiting for the order, was still long for the overuge everything was perfect
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/01/2023
Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2023
I ordered 8 items. But unfortunately 2 were missing. I sent an email but no answer.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2023
Order delivery too long, almost 2 weeks for express delivery !!!!
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 20/01/2023
The order was neatly taken care of, delivered on time but the contents were disappointing, the color blue I requested was not included and the kit, was fragile.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2023
Satisfied with the order However a product was missing the order was blocked If we had not asked for information it would still be waiting for the missing product We would have liked you to warn us of this problem of knowledge to avoid receiving the order later than announced.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2023
I did receive the paints you forgot to send me with my order but the extra tube of glue I ordered for 5.99€ is still missing. Thank you for your understanding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2023
order for a propeller received, correct delivery time, but poor packaging, the ends of the propeller were chipped, too bad
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 30/01/2023
the grade responds to the lack of accurate information about the timing of the shipment both at the time of ordering and in the days following, and also to the difficulty of talking to someone. In the copy of the order sent there is no reference either about shipping or who to contact.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2023
Article present on the site but in reality not!!!
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are indeed sorry, the item was out of stock... I can see that the refund has been made. We wish you an excellent day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2022
order of 4 boxes on 30/11/2023 received on 05/02/2024: 2 boxes .... more than 2 months of delivery for 50% of the order - very variable customer service of the incompetent who refers me to his superior why? moreover not of recall ... on the other hand a lady "laure" which is décarcasse to remedy all the problems (it is for her that I put the 2nd etoile) the negative: your problems of approvals and your high prices the positive: choice important and convivial site good day
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We will pass on your message to Laure ;) We're terribly sorry for the situation. We'll make a note of it to improve our customer service. We wish you an excellent day. 1001hobbies customer service
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Verified Buyer
Rating: 2 out of 5
following a purchase from 17/01/2023
bought decals as they were advertised to include Omani airforce, received package with decals for KSA and others, no Omani insignia. Considering the cost and time waited this is very poor and does not match the advertised goods. Also drives from France. Rubbish.
Response from 1001hobbies
Dear customer, Thank you for your comment. Your opinion is very important to us. We're terribly sorry to hear about this situation. Can you contact our customer service on [email protected] explaining the situation ? Thanks a lot!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2022
Nothing special to report about the site. On the other hand, delivery took too long.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 08/01/2023
Nice products but very very slow express shipping unacceptable ... I will buy somewhere else
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Response from 1001hobbies
Hi, thank you for your message. We will take your comment into consideration. I see that the order was placed on January 8 and was delivered on January 19, 11 days later. I am sorry that you were not satisfied with this delay. I would like to draw your attention to the fact that one of the items was clearly marked as "shipped within 1 week," and unfortunately, these delays are not compressible. Thank you for your understanding.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 10/01/2023
Delivery package quality poor! Box arrived, squashed, creased with a big dent in the side!
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you for this situation beyond our control. Our customer service team will be happy to assist you. Can you send us pictures of the package to [email protected] ? Thanks a lot,
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 20/01/2023
I find the price of shipping expensive and slow and it took me 18 days.
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Response from 1001hobbies
Hello, thank you for your message so important to us. We will take into account your comments to improve our services. Good day and see you soon
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2022
Too long waiting for my order and multiple requests for information from me on this subject But each time response to my requests.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/01/2023
Problems arose with my order. I had no confirmation of my order or payment. Eventually I contacted the. They gave me a date but there was still no delivery. Item finally delivered from France….enormous cardboard box, tiny item.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/01/2023
The order went all the way but after a phone call from my it did work out.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 16/01/2023
Arrived slightly damaged because it hadn't been packaged properly and got squashed in the post.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/01/2023
lead times and products
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] if the problem is not resolved. Good day, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2023
the sable brush arrived unprotected so the bristles are bent or broken i can't use it, despite an email i still have no answer
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 10/01/2023
Delivery time too long
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 26/01/2023
Received wrong order and poorly responsive customer service. I had to chase it myself several times before a resolution was reached.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. Please do not hesitate to contact our customer service at [email protected] if necessary. Have a great day!
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 20/12/2022
had to wait more than 3 weeks for a product coming from the EU. I have already had faster service for articles from the UK and even USA
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 10/01/2023
The product is very good and the service too, but the delivery time is too long.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/01/2023
Almost £40.00pounds for a small paint mixer is a bit much in my book,a ripoff.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 30/12/2022
had to wait a good 3 weeks for this item. i have to wait less time for an order from the UK or the States. substandard in these times
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2022
Do not take into account the mails and do not answer.
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Response from 1001hobbies
Hello, we're really sorry, but our customer service team is available Monday to Friday from 10am to 1pm and from 2pm to 5pm. It sometimes happens that when we reply to automatic e-mails, we don't receive our customers' e-mails. The safest way to reach us is to send an e-mail to [email protected]. Have a nice day.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 29/12/2022
I have not received full order and know nothing about undelivered items. The information is missing.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry about the situation. Could you please email [email protected] to let us know what items are missing? Thank you very much.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 07/12/2022
They took longer than they said they would
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Response from 1001hobbies
Dear customer Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We are sorry if the delivery time has been longer than expected: it is true that during the Christmas period, the delivery time may be longer, depending on the chosen delivery method (in this case, the economic method). Thank you for your trust in 1001Hobbies.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 23/12/2022
I received the whole thing but in the assembly box of the model airplane I found the decals partly compromised i.e. they were used and then put back in the plastic package maybe it is not up to you but I think it is detrimental to your image
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2022
Delayed delivery product under disant in stock but out of stock
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] if the situation is not resolved. Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 15/12/2022
The order took over a month to go out, and on top of that it wasn't even complete. If I hadn't made a complaint, I would still be waiting. I don't think I'll ever shop here again, because you don't even get updated information.
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Response from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delay as well as the absence of the product. One of the products was in replenishment and took a little longer to reach our warehouse due to the holidays. We fully understand this double disappointment, and we will build on this experience to try to improve our processes. Thank you and have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2023
the glue proved unusable, apparently due to low-temperature exposure on delivery
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Verified Buyer
Rating: 2 out of 5
following a purchase from 11/12/2022
I was not impressed with their customer services. Rather than trying to help me, they were quite rude. And instead of cancelling my order, as per my request, when i realised the products wouldn't arrive in time, they still sent them - charging me £10 for delivery for items that were of no use.
I will not be ordering from them again.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We will investigate to see why it happened and make sure we improve our services. Thank you for taking this time to give us your opinion. Have a great day, https://www.1001hobbies.co.uk/
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 13/01/2023
Delivery times are too long.
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