Customer reviews of 1001hobbies

No response. No human contact

Delivery times too long.

took way too long

Delivery time much too long, but satisfied with the material delivered.

Narrow scroll window and poorly done descriptions with many errors, little info about product such as weight and dimensions

Everything is perfect and very well packaged, as for delivery .... Order preparation times are too long, up to 4 days when you pay for delivery. This is really annoying, even for a current order, the same problem takes too long and this puts the brakes on the purchase, which is a shame because the site offers everything at a very competitive price, but everything else is perfect.

for immediate delivery (02/09) effective on 07/09! no late notice!

The product was not what I expected, insufficient description on the website. They take a long time to answer emails

packaging was damaged and few boxes in it were flattened, to contents fortunately was not broken.

Among other things, I had ordered a 125 ml vial of Humbrol nail polish thinner, but because it was not available, it was purged from my order. It was refunded to my credit card, but I would have preferred to be offered an alternative (e.g., 2 smaller packages). Shipping times not expeditious. Communication practically takes place on the French site and is not always clear. Other than that, eventually what was ordered (minus the thinner) arrived.

I filed a complaint and they didn't get back to me

On the internet more clearly state when to build all by yourself much have to search still with some doubts

so-called immediate delivery: order placed on 16/08 delivered on 02/09 - promo code not taken into account -products found at much lower prices elsewhere since then

The model is great, but there's no paint supplied, so I'm disappointed.

The contents of the package met my expectations, but the delivery time was far too long.

I have not yet received the product

hello, I'm particularly unhappy with the way the parcel is packaged - a layer of transparent bubble wrap around the model boxes and adhesive tape - in other words, almost nothing. When you know how parcels are handled in sorting centers, you'd be surprised at such a packaging method.

Out of 4 orders, 2 have come defective and the communication and response is lousy. After 20 days I still haven't heard back from them. Bad, very bad.

They have not paid any attention to the message I sent them.

7 references ordered. 1 received in duplicate and 1 missing. More after-sales news

I received my package crushed and opened although nothing was missing (enamel paint). The packaging had the brand's name all over it and was therefore not anonymous as is usually the case. The information displayed on the box could encourage a dishonest person to look at its contents and possibly retrieve it.

In my last order, two pots of aqua de revel paint looked more like putty than paint. Impossible to use them.

Time to order from supplier a bit long

Parcel arrived damaged fortunately no breakage. Very large choice but prices a little expensive.

Achat avion rc , rtf , accus avion HS,

I have placed three orders this year. In general, fine. But from the first order of 23 February I still haven't received one of the items, despite repeated announcements that it was on its way and that the item was paid for with the rest of the order. I really don't know what is going on. I think there is a lack of coordination between departments. I don't know what action to take anymore. It's a pity, since, except for the above, the company has been doing reasonably well.

I had to wait over 6 weeks for goods that were immediately available. I paid for parcel shipping with tracking and the goods arrived in a bubble envelope without tracking. And the customer service also left a lot to be desired, first there was no reply and then only in French. I won't be ordering here again

Delivery time too long

Fast delivery, but more than three weeks to wait for the figurines

The product was fine and reasonably priced, but it was not clear that 1001Hobbies.co.uk was actually in France so the delivery took ten days.

Waiting time far too long. Avoid offering a product that is out of stock.

Ordering and paying is very easy. From that point on there is no information, no response to emails and they don't know what to say on the phone. It seems unbelievable, it's true.

It took a long time but everything was fine

It is difficult to search for a display case because the dimensions are not always listed in full.

I ordered a duplicate of a spray can I'd received from TAMIYA COLOR a few days earlier. On the cap of the spray can, the reference number is marked TS-81.
In the search engine, if you type TS-81, you find NOTHING that corresponds to a can of Royal Light Grey paint. If you enter Royal Light Grey in "recherche" you find your spray paint product with not the reference TS-81 BUT TATS-81. By typing directly in "recherche" TATS-81 you find your product on the 1st try!!!! Those who developed the online sales site are not professionals and would do better to sell zucchini and turnips at the local market, I think they would have more skills!!! Really the site is very poorly done, but when you order several times you understand quickly!! Greetings

LONG DELAYS IN DELIVERY

To be improved clarity in delivery service. Like goods and customer service good.

Order came in good time but they sent a different bag which was completely the wrong one and then told me that it was the bag I ordered but a different colour which was not true, I did send pictures of the 2 styles but they were adamant that they were the same..

2 orders and many problems because the site is full of misprints (references and prices on spray paints that are not good, in reality I received pots!!) 1st order with more than 100 € benefiting from free shipping!! BUT only on Mondial Relay delivery! Surprise! 8.5€ invoiced! 1st telephone contact a commercial gesture was granted to me. I kept the jars received to simplify the eventual return (if return I had to send photos of the jars received (hello trust) then wait for a return voucher to cover costs and new shipment when the return voucher is validated is returned scanned and returned to 1001hobbies, in short a hopelessly cumbersome! Ordered for €20 out of my own pocket to get the bombs, as they were more expensive than the jars. I called the store manager to ask her to send me bombs in similar shades, as not all the colors I received in jars were available. OK for me on condition of having the paint cans on Saturday morning by colissimo (everything was frozen on Thursday afternoon, but this condition was not respected because the parcel was taken in charge only on Saturday morning. I had asked for a parcel to be sent by chronopost but this was not possible. 1001hobbies does not work with chronopost but it is offered when you place an order (but as 1001hobbies had commercially offered me free postage this would have cost them around 20 francs. I have the feeling that this company is not rolling in money, being unable to spend 20€ to remedy their errors (not errors in the plural you read correctly) the store manager has to refer to his management for derisory sums. MORALITY: time wasted because I got my bombs within 8 days, 6 e-mails and 3 phone calls for only 2 orders!!!! To all modelers: before validating an order at 1001hobbies check everything (go to delivery options and there you'll see that delivery is free above 69€, BUT only in a relay point, if you order bombs in the spray paint section, check availability and the price displayed by contacting 1001hobbies by TLP, which is not normal. Another point: if you have a choice between TRUMPETER , REVELL and TAMIYA for the same model, don't choose TRUMPETER , the assembly instructions are useless and the parts to be painted are badly indicated. Best regards.

Communication in regards to the shipping was very poor. I was told it would arrive in time for my sons birthday and it did not. I was disappointed.