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A
Rating: 3 out of 5
Fast delivery but product a little below my expectations. Storage box a little damaged and two figurines missing.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2 and 3 stars
Reset filtersV
Rating: 3 out of 5
I ordered in December but one large item was not in stock (although that wasn't stated when placing the order). Instead of refunding the 52 GBP they gave me a credit note. The item just came back in stock 6 months later so I put it in my basket but there was no way to apply my credit note. I had to phone them and they organised it at their end and I've just had delivery so all's well that ends well. I wasn't happy about getting a credit note when I actually requested a refund but I appreciate them sorting out my delivery now.
C
Rating: 3 out of 5
I would have liked them to be more flexible in extending my initial order with another product, especially since it had not yet been prepared, as it was Sunday when I requested it.
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V
Rating: 2 out of 5
I ordered two items that were both listed as being in stock in February. I then proceeded to receive no updates on my order besides the fact that it was 'processing'. After I sent an multiple emails months later I was informed that one of my items was out of stock and the cost would be refunded to my account, and the other item was shipped and received with no further issues. It could be a problem with overseas shipping but I think communication regarding the status of my order could have been done better.
Response from 1001hobbies
Hello , Thank you for your email We apologyze for this incident can you please send us an email o [email protected] Best regards
V
Rating: 3 out of 5
good
A
Rating: 3 out of 5
The packaging was not suitable for the contents ordered. The model boxes were damaged at the corners. No cardboard, only bubble wrap, not enough to guarantee the integrity of the parcels sent.
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A
Rating: 3 out of 5
I have not yet snapped up the gift.For punctuality a good grade ,the gift wrapping leaves a little to be desired.
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C
Rating: 3 out of 5
Took 1 week longer than expected
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A
Rating: 3 out of 5
Poorly controlled delivery times
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V
Rating: 2 out of 5
Too expensive
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Rating: 2 out of 5
Unfortuntley due to unknown stock levels and long delays it has taken over a month for my order to arrive, and even then only in pat, and with a secondary request for a refund against the items that were not available. Its a seriesof unfortunate events, but the fact hat it took so long to resolve and it took several attempts from myself to get them to look into my issue means that it was not a great customer service experience.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
A
Rating: 3 out of 5
My last order took a long time to arrive: three weeks!
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A
Rating: 2 out of 5
Delivery times not respected and then real harassment by e-mail, despite my wish not to receive any! There's no point in encouraging me to use a company I'm not fully satisfied with!
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V
Rating: 3 out of 5
The service was ok. the problem was shipping a fragile small piece of sheet brass in a shipping envelope was not very smart. Mine was bent and everyone knows once bent there is no going back. At least use a small box or a stiff piece of cardboard. Outside of that the art work is great.
V
Rating: 3 out of 5
Ordered 2 models, "status in stock". After more than a month, I received a response that I would receive a credit note (no refund) and then a shipping notification - i.e. 1 cancelation and 1 delivery. This was not communicated - one may conclude. Price and goods are fine, reliability/reliability in this repeated case is not.
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G
Rating: 2 out of 5
I had ordered glzan jars these were broken after the first time they went to send me new ones and these were also broken
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A
Rating: 3 out of 5
Concerning the delivery, an item was missing in the box, I hope this problem will be solved soon.
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A
Rating: 2 out of 5
Delivery not in accordance with order.
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Response from 1001hobbies
Dear customer, Our customer service has contacted you, asked you for photos, and sent you a return slip for this problem. Thank you for your understanding. Sincerely, Laure
A
Rating: 3 out of 5
Lots of part numbers, but in the end with only one missing part number the order took a long time to arrive and in the end without the unavailable part. Too bad the order wasn't split in two more quickly.
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A
Rating: 2 out of 5
The cardboard box was animated torn as well as the hard plastic inside !!!!!!!! Good for new game
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Response from 1001hobbies
Hello, We understand your dissatisfaction, and we apologize for the fact that the parcels are sent in new condition, and that we regret that the carriers do not respect their quality commitments. We would also like to remind you that customer service has offered you a credit note of €10, i.e. 30% of your product. We remain at your disposal for any further information you may require. Sincerely, Laure
A
Rating: 3 out of 5
The product was broken on arrival. Parts more fragile than usual Manual not clear
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A
Rating: 2 out of 5
deception
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Response from 1001hobbies
Hello, Customer service will contact you as soon as possible. Sincerely, Customer service
A
Rating: 2 out of 5
Packaging too soft, flattened mock-up box.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 3 out of 5
Badly calmed brush loses its bristles to paint
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C
Rating: 2 out of 5
I just keep buying it and it drops in price, what a coincidence.
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V
Rating: 3 out of 5
I actually like the company however, the last package was sent in bubble wrap only and was damaged. As it is a military model I will work with it but this is the second time I have had transport damage. If it continues I will probably stop shopping here.
C
Rating: 3 out of 5
Shipping slower than expected. Products more expensive than other web suppliers. The best thing is the variety of the offer.
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A
Rating: 3 out of 5
too long
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G
Rating: 2 out of 5
The delivery time was significantly longer than stated on the website. No notice regarding the extended delivery time Only after a response on my part was contact made
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Rating: 3 out of 5
not quite the quality you'd hoped for
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V
Rating: 2 out of 5
Product I ordered was in stock when ordered, took weeks to get a response to the original order only to be told it was out of stock now. Disappointing.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
A
Rating: 3 out of 5
Order error
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V
Rating: 3 out of 5
I ordered the model kit and the advert stated immediate shipping but it took two days to ship arrived quite a few days after the estimated arrival time. Having said that it arrived in decent condition and the kit seems to be intact. Still not happy considering the cost of postage.
A
Rating: 3 out of 5
I'm missing a puzzle
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A
Rating: 3 out of 5
My delivery was blocked due to an out-of-stock condition on three items (not visible when I placed the order... too bad! ). Delivery took a fortnight and was unblocked following my reminder. Well, all's well that ends well! But we can do better! Thank you so much.
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V
Rating: 3 out of 5
Prices for kits are quite high, postage rates are stratospheric
A
Rating: 2 out of 5
very disappointed with the wait despite reminder requests no way to communicate with you
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A
Rating: 3 out of 5
Received on time. The outside of the parcel was perfect, but inside the packaging was damaged. Quality of preparation not great
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A
Rating: 3 out of 5
Order of April 28th received on June 9th Too long
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G
Rating: 3 out of 5
Response to order was prompt and adequate. Did find 3 weeks between time of order and time of delivery to be very long.
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