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A
Rating: 3 out of 5
My last order took a long time to arrive: three weeks!
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2 and 3 stars
Reset filtersA
Rating: 2 out of 5
Delivery times not respected and then real harassment by e-mail, despite my wish not to receive any! There's no point in encouraging me to use a company I'm not fully satisfied with!
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V
Rating: 3 out of 5
The service was ok. the problem was shipping a fragile small piece of sheet brass in a shipping envelope was not very smart. Mine was bent and everyone knows once bent there is no going back. At least use a small box or a stiff piece of cardboard. Outside of that the art work is great.
V
Rating: 3 out of 5
Ordered 2 models, "status in stock". After more than a month, I received a response that I would receive a credit note (no refund) and then a shipping notification - i.e. 1 cancelation and 1 delivery. This was not communicated - one may conclude. Price and goods are fine, reliability/reliability in this repeated case is not.
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G
Rating: 2 out of 5
I had ordered glzan jars these were broken after the first time they went to send me new ones and these were also broken
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A
Rating: 3 out of 5
Concerning the delivery, an item was missing in the box, I hope this problem will be solved soon.
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A
Rating: 2 out of 5
Delivery not in accordance with order.
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Response from 1001hobbies
Dear customer, Our customer service has contacted you, asked you for photos, and sent you a return slip for this problem. Thank you for your understanding. Sincerely, Laure
A
Rating: 3 out of 5
Lots of part numbers, but in the end with only one missing part number the order took a long time to arrive and in the end without the unavailable part. Too bad the order wasn't split in two more quickly.
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A
Rating: 2 out of 5
The cardboard box was animated torn as well as the hard plastic inside !!!!!!!! Good for new game
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Response from 1001hobbies
Hello, We understand your dissatisfaction, and we apologize for the fact that the parcels are sent in new condition, and that we regret that the carriers do not respect their quality commitments. We would also like to remind you that customer service has offered you a credit note of €10, i.e. 30% of your product. We remain at your disposal for any further information you may require. Sincerely, Laure
A
Rating: 3 out of 5
The product was broken on arrival. Parts more fragile than usual Manual not clear
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A
Rating: 2 out of 5
deception
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Response from 1001hobbies
Hello, Customer service will contact you as soon as possible. Sincerely, Customer service
A
Rating: 2 out of 5
Packaging too soft, flattened mock-up box.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 3 out of 5
Badly calmed brush loses its bristles to paint
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C
Rating: 2 out of 5
I just keep buying it and it drops in price, what a coincidence.
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V
Rating: 3 out of 5
I actually like the company however, the last package was sent in bubble wrap only and was damaged. As it is a military model I will work with it but this is the second time I have had transport damage. If it continues I will probably stop shopping here.
C
Rating: 3 out of 5
Shipping slower than expected. Products more expensive than other web suppliers. The best thing is the variety of the offer.
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A
Rating: 3 out of 5
too long
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G
Rating: 2 out of 5
The delivery time was significantly longer than stated on the website. No notice regarding the extended delivery time Only after a response on my part was contact made
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Rating: 3 out of 5
not quite the quality you'd hoped for
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V
Rating: 2 out of 5
Product I ordered was in stock when ordered, took weeks to get a response to the original order only to be told it was out of stock now. Disappointing.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
A
Rating: 3 out of 5
Order error
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V
Rating: 3 out of 5
I ordered the model kit and the advert stated immediate shipping but it took two days to ship arrived quite a few days after the estimated arrival time. Having said that it arrived in decent condition and the kit seems to be intact. Still not happy considering the cost of postage.
A
Rating: 3 out of 5
I'm missing a puzzle
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A
Rating: 3 out of 5
My delivery was blocked due to an out-of-stock condition on three items (not visible when I placed the order... too bad! ). Delivery took a fortnight and was unblocked following my reminder. Well, all's well that ends well! But we can do better! Thank you so much.
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V
Rating: 3 out of 5
Prices for kits are quite high, postage rates are stratospheric
A
Rating: 2 out of 5
very disappointed with the wait despite reminder requests no way to communicate with you
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A
Rating: 3 out of 5
Received on time. The outside of the parcel was perfect, but inside the packaging was damaged. Quality of preparation not great
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A
Rating: 3 out of 5
Order of April 28th received on June 9th Too long
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G
Rating: 3 out of 5
Response to order was prompt and adequate. Did find 3 weeks between time of order and time of delivery to be very long.
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G
Rating: 3 out of 5
The time between ordering and delivery takes way too long.!1 in my facade almost 3 weeks !!! with no notice or notification.
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V
Rating: 3 out of 5
Thought I was buying from the uk as the web site was .co.uk took ages to arrive as it was from France, had I known this then would have expected a longer delivery time, will buy from them again when not needed quickly, products were as described and packed well
C
Rating: 2 out of 5
They don't answer to the mails...
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A
Rating: 3 out of 5
Order (display case) received in poor condition; the case broken, probably due to poor packaging for transport. A small box, containing the case; in a large cardboard box with a tiny bit of crumpled paper for cushioning. Out of the dozen or so 1001 Hobbies shipments, this is the only time this kind of incident has occurred.
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A
Rating: 3 out of 5
message delivery info to be reviewed......
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A
Rating: 3 out of 5
Bag stained and damaged in places
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A
Rating: 2 out of 5
Shipping without tracking + the delay from the estimated date are absolutely to be condemned. Otherwise all is well.
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A
Rating: 2 out of 5
Deadline not met. Shipping costs higher than competition. No information during the waiting period. Apart from a sympathetic response when calling their switchboard. Ordered the same products + 1 other from a competitor. Delivery in 24h00, for the same price. Postage included. Perhaps the business and service model needs to be reviewed. Perfect packaging. And without animosity.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. However, we would also like to inform you that there are 3 concepts to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at the moment. The product you have ordered will be shipped within 1 to 2 weeks. We wish you an excellent day. 1001hobbies customer service
V
Rating: 3 out of 5
Finally got my order and everything is fine
C
Rating: 3 out of 5
Extensive catalog and fast shipping.
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V
Rating: 3 out of 5
Received my package only in the bubble wrap with minor box damage. I consider that lucky because most items are usually bubble wrapped then placed in a box for shipping.