English 
G
Rating: 3 out of 5
The time between ordering and delivery takes way too long.!1 in my facade almost 3 weeks !!! with no notice or notification.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2 and 3 stars
Reset filtersV
Rating: 3 out of 5
Thought I was buying from the uk as the web site was .co.uk took ages to arrive as it was from France, had I known this then would have expected a longer delivery time, will buy from them again when not needed quickly, products were as described and packed well
C
Rating: 2 out of 5
They don't answer to the mails...
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A
Rating: 3 out of 5
Order (display case) received in poor condition; the case broken, probably due to poor packaging for transport. A small box, containing the case; in a large cardboard box with a tiny bit of crumpled paper for cushioning. Out of the dozen or so 1001 Hobbies shipments, this is the only time this kind of incident has occurred.
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A
Rating: 3 out of 5
message delivery info to be reviewed......
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A
Rating: 3 out of 5
Bag stained and damaged in places
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A
Rating: 2 out of 5
Shipping without tracking + the delay from the estimated date are absolutely to be condemned. Otherwise all is well.
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A
Rating: 2 out of 5
Deadline not met. Shipping costs higher than competition. No information during the waiting period. Apart from a sympathetic response when calling their switchboard. Ordered the same products + 1 other from a competitor. Delivery in 24h00, for the same price. Postage included. Perhaps the business and service model needs to be reviewed. Perfect packaging. And without animosity.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. However, we would also like to inform you that there are 3 concepts to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at the moment. The product you have ordered will be shipped within 1 to 2 weeks. We wish you an excellent day. 1001hobbies customer service
V
Rating: 3 out of 5
Finally got my order and everything is fine
C
Rating: 3 out of 5
Extensive catalog and fast shipping.
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V
Rating: 3 out of 5
Received my package only in the bubble wrap with minor box damage. I consider that lucky because most items are usually bubble wrapped then placed in a box for shipping.
A
Rating: 2 out of 5
Delays too long as usual
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V
Rating: 2 out of 5
Package sent from France to Canada thru the post office was only bubble wrapped!?! Won't use them again!!!!
A
Rating: 3 out of 5
Good but an order that comes in small pieces without sufficient explanation.information on shortages to be improved.
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C
Rating: 3 out of 5
It was stopped at customs and I had to pay more for it.
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C
Rating: 3 out of 5
The time until receipt was very long, and the information on the status of the order in the meantime was poor.
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G
Rating: 3 out of 5
Required paint colors were not on the site, so I had to order them later after I received the kit.
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V
Rating: 3 out of 5
OK on delivery - after care service awful. Possibly due to language and translation....did not realise it was eu rather than UK bases....
A
Rating: 3 out of 5
I regretted that the packages were so badly made and not very serious.
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A
Rating: 3 out of 5
Package received almost a month after order (for two items advertised as "in stock").
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C
Rating: 3 out of 5
The reason is because of the slowness in sending the product and if the cause is that some of them had not yet received it when the customer bought it, it seems to me not very serious. It has taken 12 days from Madrid to Barcelona, when in 15 days I have received shipments from China.
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A
Rating: 3 out of 5
Longer delivery than stated.
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A
Rating: 2 out of 5
a large number of references but a very long delivery time +10 days to receive a parcel where items are missing. Despite my reminder, I'm still waiting for a return and a reminder from customer service.
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A
Rating: 3 out of 5
The site (in miniature motorcycles) is supplied, but the advertised availabilities are unreliable!
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A
Rating: 3 out of 5
Great site - great price! First order delayed compared to what was advertised + one product that doesn't fit in our opinion (maybe bad luck). Otherwise, everything else is great! You can trust them.
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A
Rating: 2 out of 5
Top order and delivery, but the color of the blue paint ordered was absolutely not what was shown on the website.
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V
Rating: 2 out of 5
Great prices, but headaches to go with it. Mostly on processing and shipping. I paid a processing fee, and it took almost a mont to ship and when it did, all they did was bubble wrap the item. No box. Of course the item shows up damaged. Now they want me to pay shipping to send it back. Good price, but be aware.
A
Rating: 2 out of 5
Several weeks to receive a credit note after returning an order, with reminders by e-mail, never a reply by phone despite calls during opening hours... Obliged to pay shipping costs each time (product return and new order)... Delivery in a box that was much too large and poorly sealed: 1 board game with damaged box. Less presentable gift :(((
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V
Rating: 2 out of 5
My item was sealed but worn/broken so was no use to me
A
Rating: 2 out of 5
Very poor quality brush
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G
Rating: 3 out of 5
I am satisfied , but the delivery did take a long time.
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G
Rating: 3 out of 5
Too long delivery time promised days it ended up being approx. 15
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V
Rating: 2 out of 5
They sent me .12 fl oz instead of .5 fl oz and have ignored all my emails to try and correct the error
A
Rating: 3 out of 5
Insufficient packaging, delivery options very poorly explained, late delivery without notice.
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A
Rating: 3 out of 5
Customer service is responsive
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A
Rating: 3 out of 5
clear order, but poorly prepared, a decal sheet is not a resin kit.
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G
Rating: 2 out of 5
Was promised shipping within 24h. Didn't receive the order until 8 days later!
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V
Rating: 2 out of 5
Heli in order, but both batteries defective. Probably stored for too long...?
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A
Rating: 3 out of 5
Late delivery
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C
Rating: 3 out of 5
Delay in the delivery of the order.
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