1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
While they got 2/3 of the order correct, they shipped an item that was incorrect. The item they shipped was no where even near close to what I paid for. Getting a refund on that item, or the item was difficult and required multiple e-mails to resolve. They opted to refund the cost of the item, but did not refund the added shipping cost they charged me. I will not be ordering from them again, and would advise others to avoid doing business with them.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2022
I'm still waiting for a reply for the figurine I ordered in February.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 22/04/2022
Box not suitable for the size of the product, you folded the top of the box.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2022
The order took far too long to reach me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2022
My order included 6 models, and 5 out of 6 were the right ones. Surprising response, at first I get a reply asking for photos. Then they wrote to me asking me to send back the model that didn't correspond to the order, without even giving me any information about the one that was expected... finally, as trust reigns, they told me they'd send me the other one after I'd returned the wrong model. Commercially speaking, it's very average, and what's more, it's up to me to go fishing for information... great, guys!
Too bad you're the only ones to distribute metal earth in France.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 14/04/2022
I did not receive the product that I ordered. I have been in contact with customer service and I anticipate the problem will be resolved.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 20/04/2022
Dropped the price of a purchased item hours after I purchased. Contacted them to see if they would refund the difference. Didn’t even reply back.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2022
when i received my order in the envelope the sable brush no 00 was unusable. the bristles were crushed because the protection was no longer there.BIen REGRETABLE
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2022
Delivery time far exceeded.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 28/03/2022
Delayed because they said I didn’t give the correct shipping address when I did and could prove it. Not impressed since delivery address was the same as the billing address and clearly had both house number and street name. At least it finally arrived and in time for the birthday that I bought it for.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 31/03/2022
Took an awfully long time for the article to arrive
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 23/03/2022
website doesn't work pleasantly, but everything is in there and can be taken out (sometimes with difficulty). don't be alarmed because is great store with top products and good delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2022
avoid , partial refund never received , primary customer relationship ...........
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2022
GOOD, FAST, BUT THE PACKAGING IS FAR TOO SLIM, THE BOX IS DEFORMED!
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 29/03/2022
I placed the order thinking that the two SBD s were 1:72 scale... But they are 1:48. And the web did not specify anything. Too bad.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 02/04/2022
Came Late and Shipped with "La Poste" Instead of Eco Delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2022
The order arrived safely.
As for the rest, I'm waiting for the rest of what I asked for.
Small problems of communication, prices and articles "in stock" but which I think are with subcontractors with 1001Hobbies work. I'm waiting for the rest of my order and to see if this site is serious. Their address is still in Paris even though they've moved. That can happen.
I hope I've answered some verified questions. And may our future relations be good. Otherwise, it's a good merchant site, despite a few minor problems which I hope have been resolved. To be seen in the future.
Thank you for the opportunity to give my opinion. Pierrelebelgeapau.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/04/2022
Canon sold alone without the rest for more than 36 euros it's expensive canon find the same bag Aber 35L-271 Lufa do niemieckiej armaty 17cm Kanone 18 for €16.20
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/04/2022
I am not satisfied, because I received my article very badly packed, and broken.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 06/04/2022
If you received an overpriced kit that was damaged by the parcel service, and you complain about it, the response you get is that you can return the package, but that you have to pay for the return shipment yourself and it has to be undamaged, opened etc etc. Surely you don't think I'm going to pay more than 7 euros for a damaged package which is completely wrong in terms of size and price. On other sites the package was 16.95 and not 42.95 like I paid. That is why I will never judge you positively....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2022
difficult to find what you're looking for
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/04/2022
Very fast delivery but the little soldiers are very poorly finished, reconsider the way they are made.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 29/03/2022
Asked to cancel order before it was shipped. Written confirmation of cancelled order. No refund and then order shipped despite multiple emails asking where the refund was.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/03/2022
Delivery time too long and no information about it
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 25/02/2022
Xxxx
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Verified Buyer
Rating: 2 out of 5
following a purchase from 22/03/2022
The egg blower fell apart every time I squeezed the little bellows. Not at all useable—clever idea, though.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 12/03/2022
I did not receive my complete order. The invoice for my order is #FA 290700. I had ordered and paid for 2 units of the product CMHB09, but only received 1. The rest of the order was delivered correctly.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 16/03/2022
Excessively long delivery time.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 24/03/2022
Deductions "only" because of delays; once because a delivery was forgotten several days/week; an article was declared as available and could then only be delivered 14 days late. Value for money very good; quality very good. Store is reputable, with partial delivery delays.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 21/03/2022
Although I was kept well informed of postage tracking etc my order took a long time to arrive.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2022
1? months to ship
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/03/2022
Not delivered in time 11 day normally estimated at 5 or 6 I do not recommend and for me it is the last time
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 16/03/2022
Remarkable amount of products in the catalog: too bad that, during the order it indicated me availability of the pieces I wanted to buy and then, after the order was placed, indicated that there was one piece less: Resulting in a credit that I don't know when I will be able to redeem...
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 09/03/2022
Long delivery time. Poor shipment tracking
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2022
bonjour trop d'articles dans maquettes avions il faudrait remettre des chapitres 14/18 39/45 coree indochine ma commande a été validee et puis le jour de livraison il manque 1 articles pas content pas de geste commercial il faudrait tenir ses stocks a jour salutations
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 14/03/2022
Inquiries regarding shipment processing are not answered - do not receive a status. Delivery takes time!
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 13/03/2022
The prices of the products are not adjusted to the market.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2022
Not easy to find a specific accessory such as a 1/72 verriere for P47 D. You need the exact designation to find it. Otherwise, delivery time a little too long.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/03/2022
Compliance with this article of the law: "article L. 111-1 of the French Consumer Code lays down a general obligation for the seller to provide information to the consumer " particularly on stock levels, so that the consumer can change seller if the stock is empty! Ambiguous information is not honest. This company's "stock" display should therefore be reviewed so as not to mislead the customer, which was my case. Delivered but in stages .... B.P
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2022
not enough figurines
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