English 
V
Rating: 3 out of 5
Although I was kept well informed of postage tracking etc my order took a long time to arrive.
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2 and 3 stars
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Rating: 2 out of 5
1? months to ship
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A
Rating: 2 out of 5
Not delivered in time 11 day normally estimated at 5 or 6 I do not recommend and for me it is the last time
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A
Rating: 3 out of 5
Remarkable amount of products in the catalog: too bad that, during the order it indicated me availability of the pieces I wanted to buy and then, after the order was placed, indicated that there was one piece less: Resulting in a credit that I don't know when I will be able to redeem...
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V
Rating: 3 out of 5
Long delivery time. Poor shipment tracking
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A
Rating: 3 out of 5
bonjour trop d'articles dans maquettes avions il faudrait remettre des chapitres 14/18 39/45 coree indochine ma commande a été validee et puis le jour de livraison il manque 1 articles pas content pas de geste commercial il faudrait tenir ses stocks a jour salutations
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V
Rating: 2 out of 5
Inquiries regarding shipment processing are not answered - do not receive a status. Delivery takes time!
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C
Rating: 2 out of 5
The prices of the products are not adjusted to the market.
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A
Rating: 3 out of 5
Not easy to find a specific accessory such as a 1/72 verriere for P47 D. You need the exact designation to find it. Otherwise, delivery time a little too long.
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A
Rating: 2 out of 5
Compliance with this article of the law: "article L. 111-1 of the French Consumer Code lays down a general obligation for the seller to provide information to the consumer " particularly on stock levels, so that the consumer can change seller if the stock is empty! Ambiguous information is not honest. This company's "stock" display should therefore be reviewed so as not to mislead the customer, which was my case. Delivered but in stages .... B.P
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 3 out of 5
not enough figurines
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A
Rating: 3 out of 5
Item arrived perfect pity about the timing I waited for it more than 1 month .
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A
Rating: 3 out of 5
Order placed, OK more than a month later no news of the bag ordered kaoprends that the deadlines are hyper long etc it was not expected I was told to wait I ask for a refund never arrived I received the bag 4 days after foutage of geulle welcome
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A
Rating: 3 out of 5
For the items of my interest there is a large assortment but several are sold out and there is no telling when they will arrive. Many there is no photo . Some difficulty in some items to understand the scale.Answers to questions not fast.
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G
Rating: 3 out of 5
The search function is limited, difficult to find WW1 aircraft, for example.
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A
Rating: 3 out of 5
Part of my order was missing.
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A
Rating: 2 out of 5
Exceptional purchase following a very bad previous experience.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
A
Rating: 2 out of 5
Hello , I have received my order: Easy Model https://www.1001hobbies.fr/391_easy-model , the product is made of PLASTIC and not METAL !!!!! very disappointed by your misleading presentation . Miniature Tiger 1/312 1944 Reference 9346220 , Tiger 1/312 1944
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
V
Rating: 2 out of 5
I was told my item wasn’t available two day post purchase. They offered me a similar item and told me I would not pay the balance. We thought it was a good gesture. However the item they sent was on sale for the same price. So we did think we where mislead. Then it took days to post abscess held up st customs because it didn’t have the proper paperwork. When it did arrive it had one wrap of bubble wrap ! Just one layer fir a 10kg item that had done electrical components. Poor show 1001 !
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/
A
Rating: 2 out of 5
site too expensive.
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V
Rating: 3 out of 5
I wish they would have shown on their site which country they were located in. I would not have ordered had I know they were outside the USA. I figure it took twice as long to get my item, and had I had an issue with it I would not have attempted to send it back to some overseas address. I guess live and learn..
A
Rating: 2 out of 5
Order returned on 24/02/2022 and I'm still waiting for an exchange!
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G
Rating: 3 out of 5
Phone can be manned goods better check if it is not damaged and or correct order, respond to mail earlier and faster
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G
Rating: 2 out of 5
No response to my emails. Only response in French language. Why no Dutch language on my e-mail? I do not know if I received the right flight simulator, I have contact here with Ikaris. Waiting for message from Aerofly, if not good, then back to 1001 hobbies.nl.
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A
Rating: 2 out of 5
Avoid this site!
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A
Rating: 3 out of 5
good quality item except some which are advertised in metal and which are in plastic !!!!!! this should not happen, otherwise processing a little long.
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A
Rating: 2 out of 5
Accepting orders that you don't have in stock creates problems. This has happened to me twice now.
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A
Rating: 2 out of 5
Bof bof... out of 4 items ordered, finally some are out of stock, I replace them then finally I receive only half in my parcel, it's sent back again 1x. In short, I won't be coming back to this website.
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G
Rating: 2 out of 5
way too long delivery time
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A
Rating: 2 out of 5
Product ordered in stock then finally reassorted, then reassortment date postponed... No comm and as luck would have it the order was sent without infoquant to the undelivered product on the same day as the cancellation request.
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A
Rating: 3 out of 5
I didn't quite see the scale of the tank I bought. Too small for me. Sorry but I won't open it and I'll send it back to you without opening the box. That said, I'm quite happy with the rest. However, you did give me a. Wrong return delivery address. So not happy about that. But not happy at all
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V
Rating: 2 out of 5
Ad claimed the model was 1/400 scale instead I received a 1/700 scale
A
Rating: 3 out of 5
unresponsive service , lack of photos ( several angles ) deliveries too long , 1 cd received out of 11 cd , can do better ,
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A
Rating: 3 out of 5
Quick delivery and order conformity were respected, but it's a pity that the paints offered as complements were not exhaustive, for example the color blue 56 was not present, even though it's the main one. And without having the model, it's difficult to know in advance.
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A
Rating: 3 out of 5
Checking the article before sending it to the customer could prevent inconvenience.
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A
Rating: 3 out of 5
Very good choice, but when I place orders close together, I pay twice for postage even though they are grouped together.
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A
Rating: 3 out of 5
An order that is in preparation for more than 7 days I have seen orders shipped in less than 2 days.
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C
Rating: 2 out of 5
When you place the order, they give you an idea of how long it will take depending on the chosen option. Then it turns out that this is not the case, not even by approximation. Tell the truth, period.
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C
Rating: 2 out of 5
It took me a month to receive my order.
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A
Rating: 2 out of 5
Almost 3 weeks to receive my order.
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