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A
Rating: 2 out of 5
It took too long, almost a month and a half.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 677 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2 and 3 stars
Reset filtersS
Rating: 2 out of 5
Ordering something from a webshop and having to wait nearly A MONTH is not a positive experience, especially when the phone and email are blocked. Not open to a next order.
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F
Rating: 3 out of 5
After a long wait, I finally received the package
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P
Rating: 2 out of 5
Too long wait for a product that was not in stock
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M
Rating: 2 out of 5
Order has still not arrived
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F
Rating: 2 out of 5
The paint I ordered was missing. I think it was surely an oversight given the very small size of the item. Too bad
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I
Rating: 3 out of 5
It was a Three Kings gift and I received the package a month later.
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F
Rating: 2 out of 5
Request for assistance about a month ago and I have not yet received a response.
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C
Rating: 3 out of 5
No home delivery as agreed. Collection of the package after 3 trips to the post office and no explanation for the delay in availability.
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C
Rating: 3 out of 5
Unfortunately, the outer box was cut, apparently with a cutter, even the back of the figurine
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S
Rating: 3 out of 5
We waited a long time for the delivery; the support took several days to respond to the request. Then it went smoothly without further issues.
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P
Rating: 2 out of 5
I sent two emails requesting a change to the order and I haven't received any response, not even a negative one.
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J
Rating: 2 out of 5
Very long delivery time 2 months for a Christmas gift that arrived much too late
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M
Rating: 2 out of 5
I am above my 1st order because I did not receive the entirety and it has been more than 2 months that I am waiting for it or that I should be refunded. I still have no news and I have sent at least 3 emails and I still have no response. I hope to have an answer soon
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A
Rating: 2 out of 5
damaged order received (paint pots that spilled in the package damaging a royal model detailing kit) I communicated this to customer service several days ago (15) and I have had no response from them.....
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C
Rating: 2 out of 5
As I already wrote, there is an error in the order I received a box of US Seminole war volunteers instead of the 7th PRUSSIAN Uhlan.
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H
Rating: 2 out of 5
Glue doesn't always stick and doesn't fit as it should
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J
Rating: 2 out of 5
You guys take to long to ship regular mail. Not happy about it.
C
Rating: 2 out of 5
They have taken much longer than expected for the delivery.
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M
Rating: 3 out of 5
I am happy to receive my package despite waiting 2 months.
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G
Rating: 3 out of 5
Shipping took too long
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E
Rating: 3 out of 5
delivery delay problem with Chronopost. Following a message questioning on your platform, I never received a response.
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A
Rating: 2 out of 5
Excessively high shipping costs
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V
Rating: 3 out of 5
my package was stuck for 6 days at the Chronopost sorting center. I paid for delivery fees and the requested service was not optimal. So, I am not happy with the service provided by Chronopost. On the other hand, regarding the ordered merchandise and its shipment, I congratulate 1001hobbies. Very good and I encourage future customers to honor their orders with this supplier.
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M
Rating: 2 out of 5
It took 3 weeks to dispatch and another week to deliver! I sent messages asking for status update. No response.
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A
Rating: 2 out of 5
I give it two stars because despite paying 15 euros for urgent shipping, the gift not only didn't arrive for Christmas, but the package was delivered by Correos, which was not urgent shipping, and I had to go to the office to pick it up.
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V
Rating: 3 out of 5
I certainly received my order but the delivery time was not at all what was displayed at the time of purchase nor the stock for that matter. Moreover, no one is responding either on the phone or by email.
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M
Rating: 2 out of 5
Package arrived too late...
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S
Rating: 2 out of 5
R
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L
Rating: 2 out of 5
First part of the order received on time and without problems, however one item was missing, it took several months to receive my item even though the store knew that the item was missing at the time of shipment. I had to remind them twice that the item was missing to receive it
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S
Rating: 3 out of 5
Ok product, but terrible customer service :-( Paid $60 for “expedited shipping” in order to receive before Christmas (when I was to share my display with family), and nothing was shipped for days after I ordered it, and they never responded to my multiple attempts to cancel the expedited shipping when unrealized they would never make it in time. They ignored all my requests and sent for $60 anyway, and so I paid $60 for a package that came 16 days after I ordered it - 11 days after I needed it :-(
L
Rating: 3 out of 5
Everything arrived well, we would like to return 1 product but what a hassle to return something.. this should be much easier
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J
Rating: 2 out of 5
paint product in stock on your site where my order is and to learn that my delayed order is missing products, you don't even keep track of your stocks online, I had to buy my paint on Amazon to fulfill my orders
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S
Rating: 3 out of 5
2 months of waiting but it's normal the product was rare
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N
Rating: 2 out of 5
The shipment is extremely delayed
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C
Rating: 2 out of 5
Delay of 4 months to receive my order! No response on the phone, responses by email made by a bot! Honestly, I do not recommend at all
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A
Rating: 3 out of 5
I requested it with the most expensive shipping so that it would arrive between the 23rd and the 26th, and it arrived on the 29th
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A
Rating: 3 out of 5
information
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M
Rating: 2 out of 5
The car comes with scratches as if it were not new. Disappointed by what it cost... I am not returning it because it is the child's gift and I won't receive another unit in time.
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A
Rating: 3 out of 5
discreet
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