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A
Rating: 2 out of 5
I did not receive the correct item ordered, I am waiting for a return proposal but free of charge.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
In fact, it's average/good because, particularly where the models are concerned, the number of parts is necessarily missing from each model's specifications.
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C
Rating: 3 out of 5
Shipping too slow. Of the total order I received one item after one month from the date of purchase.
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G
Rating: 3 out of 5
Slow to ship and on top of that with a shipping service that is just as slow. 3 weeks for a small order is really out of date.
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C
Rating: 3 out of 5
Poor order information, and delayed delivery
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A
Rating: 3 out of 5
Wide choice but long delivery times
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V
Rating: 3 out of 5
Got the package two weeks late but as an American in this time and age ordering something out of print and rare, probably not their fault
A
Rating: 3 out of 5
Delivery times not respected
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V
Rating: 3 out of 5
Packaging poor only covered in bubble wrap no box but great nearly half price
A
Rating: 3 out of 5
Due instructions were missing, the format did not seem adequate
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A
Rating: 3 out of 5
Hello, Unfortunately, delivery is a bit slow...
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A
Rating: 2 out of 5
Order too long to arrive
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A
Rating: 3 out of 5
Hello, Very good communication when the order is prepared, shipped, until receipt: top! On the other hand, when there is a problem that lasts a little (long supply, out of stock or an exchange to manage (I experience both cases at the moment), we receive no more news. It's annoying and erodes confidence. Thank you.
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C
Rating: 2 out of 5
The items received perfectly and according to what was ordered... except one of them that was not in stock... the score is so low because instead of giving me back my money paid for the undelivered item... they give me a voucher, and that seems to me not correct... I have complained and asked for a refund but they haven't even responded to me.
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V
Rating: 3 out of 5
Disappointed by time to receive item which was shown as in stock when purchased. Subsequently advised waiting for new stock to come in.
A
Rating: 2 out of 5
part received but does not fit on the hpi 4.6 engine. launcher support much too wide. the engine had already been ordered from you and I had no problems. as soon as I can move (herniated disc surgery) I will do as quickly as possible to return the package. thank you for your understanding.
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A
Rating: 3 out of 5
SITE NAVIGATION IS GOOD THOUGH NOT SUPER EASY. DEFINITELY A GREAT SELECTION OF PRODUCTS ALTHOUGH MANY ARE NOT AVAILABLE AND YOU CAN'T TELL WHEN THEY WILL ARRIVE. I SPEAK FOR THE ITEMS OF MY INTEREST OF COURSE. MILITARY MODELS 1/35-1/32. A LITTLE BIT LONG TIME FOR DELIVERY.
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A
Rating: 2 out of 5
Unfeasible
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C
Rating: 3 out of 5
In order SACCNS571, among other things that arrived safely, I ordered a fiberglass pencil but they sent me something else. I sent a complaint e-mail yesterday, February 21st, attaching pictures.
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C
Rating: 3 out of 5
cons: Store with poorly organized categories, plus it is difficult to find what you are looking for, for dessert, the web search engine is poor Pros: Wide variety of products and low prices for shipments
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A
Rating: 3 out of 5
An item was missing from the parcel.
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A
Rating: 3 out of 5
Some results are good...!! But, I'm still waiting for the remainder: BDFX90FBX from November 2001, concerning mostly paints.... YES!!! let's talk about Humbrol acrylic paints !!!! They must have been in stock for several years because they are unusable because dried out, even with lots and lots of thinner it's impossible to get a correct texture!!! I'd like to know if the remainder (Ref.: AMMO-0220, zinc chromate green, HGW548010, decal Albatros D.III and AD6001 Gris primaire n°1) will ever reach me... If not I'd like a credit note or a refund for the amount of the missing items. I hope to have a reply soon, Best regards ATOUZET
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V
Rating: 2 out of 5
The Gallic chariot was very poor quality
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
A
Rating: 3 out of 5
Long delivery times
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A
Rating: 3 out of 5
The products purchased are great, but I had to wait 18 days for my order to be shipped, plus then the actual delivery time. But these things can happen, the only downside was that for 12 days I received no news or update regarding the delay and had to send a reminder email myself to get updates. I still think it was just an isolated incident, but I think reviews should still be honest.
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A
Rating: 3 out of 5
Good experience although the shipping was very slow and the packaging unsuitable. The box (too large for the contents) arrived completely open, stuffed into a bag by the shipper. Fortunately, the contents were not damaged or lost. A regular padded envelope would have been a better packing system.
Other than this inconvenience, nothing to complain about.
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Other than this inconvenience, nothing to complain about.
C
Rating: 3 out of 5
My order has not been completed yet, I am missing one item.
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A
Rating: 3 out of 5
PROBLEM ON A DELIVERY NO RESPONSE
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A
Rating: 3 out of 5
A little advance notice of the delay (in itself completely understandable) would have been appreciated. Thank you.
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G
Rating: 2 out of 5
don't let us know anything , way too long delivery time .
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G
Rating: 3 out of 5
no notice of shipment received
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A
Rating: 3 out of 5
Delivery time too long.
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A
Rating: 3 out of 5
I've ordered from 1001 HB before and usually everything was fine, but this time the box with my model was packed in a box that was far too big, without any shock protection and gaping . When I opened the package, everything was scattered! Fortunately, nothing was broken.
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A
Rating: 2 out of 5
Delivery took 17 days, when in theory it should have taken 3 (all products were in stock).
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V
Rating: 2 out of 5
Incredibly slow delivery time. Paid for express shipping (max. 1 week) and recieved my order a month and a half later. The order tracker and invoice stated all the items were packaged however there was an entire kit missing. Not impressed whatsoever. Don't buy from this site.
G
Rating: 2 out of 5
Haven't received me stuff yet and the Track and Trace is not working so far order placed on the 18-01-2022 and it is now the 8-2022 a month later.
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A
Rating: 2 out of 5
I give 2 stars because the box was damaged I am disappointed
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A
Rating: 3 out of 5
Delivery time (15 days) Too long.
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C
Rating: 2 out of 5
All very well.... but Correos is bad and it takes a long time... 10 days... Another faster delivery company of 24... 48h would be great... greetings
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A
Rating: 2 out of 5
Large selection of many different items, which can be a little confusing. Prices are fair, even if sometimes a little more expensive than elsewhere, but the choice makes up for it. Delivery costs are quite high, especially when the item is not available immediately, when you have paid for 48-hour delivery and then find out by chance on the order summary e-mail that the item is not available for 2 weeks 🤔 and above all no information from the site about a possible delay. Otherwise we re-ordered outside the holiday periods and the delivery and deadline was respected.
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