Customer reviews of 1001hobbies

Ordered 5-1 and delivered 18-1

The website itself is not bad, but the commission could be better, I did not get a response when I asked where my order stayed, eventually I did receive my order after 3 weeks. It looks like it is a site from the netherlands but turns out to be from france.

I open the box to assemble my slot car set and you guys gave me the wrong electrical plug !
I Live in the USA and you have me 2 round prong plug

The only issue that I had was with the M4A3E8 Sherman Thunderbolt IV. Upon receiving it and opening the box I noticed that one complete Sprue (B Sprue) was missing.

Very good offer in the store. Unfortunately, the packaging is inadequate and the goods are inadequately protected against damage, especially when traveling across borders. The delivery times are comparatively quite long >2 weeks.

The previous order was never delivered because 1 item was out of stock. Finally after waiting 4 weeks my entire order was cancelled and refunded, including the items that were in stock. Still placed another order but have been waiting for at least 2 weeks. Status is "pending" but I wonder if the order will actually come.

I understood that you had a problem, so we'll see about the next order for a real and, I hope, more than positive opinion.

Very long lead time, almost a month late, and hesitant communication about the delivery date. Unsatisfactory

I'm 1 bit disappointed with the delivery time. I placed my order before January 1, 2022, and the package arrived on January 20.

I have already canceled the above order three times, but have received no response or reply to date. Only the message that the payment has not arrived. Now once again I cancel my order! Thank you!

Long waiting time for ordered items 3 months. Problem solving okay.

Nice site but delivery time a bit long. Product conforms.

The experience in this wed , It has been pretty bad three references are ordered , marked with stock available and after two weeks waiting for the shipment .
I ask and they tell me that two items do not have them . and if I do not ask no one says anything . TWO months to finalize a transaction.
TWO months to finalize a transaction. In customer service the first week they answered regularly.
But when they told me that the refund was going to take FOURTEEN days (not even in the worst times of Aliexpress) I decide that I prefer to wait for the items, they leave me hanging and do not answer again.
I placed the order here because with the three items and counting the shipping costs .
The price was very good. In the end the reference that arrived, cost the same as in other weds and I would have had it in four days.
The model stores if anything is characterized by its seriousness, advice and good customer service.
I had never had a single problem on the contrary.
You have good prices taking advantage of offers and others. And it is a page that regularly appears in search engines. As recommended The two references that I am missing you still have them. How can we trust again in 1001 hobbies. I have read the comments on your site and you have a lot of the same cases.

I didn't place an order because your website has become a gas factory and we don't understand a thing, at least not me personally.

long overdue

I didn't like that the order I placed was supposed to arrive in 2-4 days and it took 10. Because I bought it for a specific date and couldn't give it away in time. If it is a time of many orders and there will be delays, they should put it in.

Took along time from order to shipping! othewise ok

It would be a good idea to check the availability of your products before putting them up for sale, that would avoid the refunds I'm still waiting for. Best regards.

Obviously, there's a big discrepancy between stocks and the website: Order placed at the end of November, not dispatched until mid-December, fortunately my request for a refund was processed quickly.

Long lead time

When I report to ask something and I don't get an answer, that's bad for me

Delivery time too long, not as advertised, impossible to plan a date.

I still haven't received the order?

Bad, many problems but no dishonesty.

bad packaging, the passepartouts were free to bang in the package and were slightly damaged on the sides

After many mails and much too late my order finally, received.Am actually used to different .

I placed an order some time ago I think more than a week ago now and still haven't received anything. Delivery time is really taking way too long.

Very confusing information with the shipment I don't know how I can track it, it hasn't arrived yet but I hope it will ^^

What I bought has arrived, but my two orders were placed on the same day, they brought them to me together but they counted the shipment twice. I complained about it but they did not pay attention to me.

I received the wrong item and returned it as requested but have had no replacement, refund or any response since.

Placed an order for Xmas, with a published delivery time of 2 weeks. Should have been plenty of time. When there was no sign of it, I had to contact them to chase delivery. To be told there’s no way it would be delivered for Xmas! Therefore I had to cancel!
COMMUNICATION IS PARAMOUNT.

The website was easy enough to use but my package arrived extremely late and the box looked like it had been run over by a truck. Won’t use this website again

ORDER DELAY

Was notified my address was not good for mailing with a PO Box! Changed my address but kept getting notices about the bad address even though I changed it!!! No good contact number to advise of the change, since y'all didn't check my address change before sending 3 or more notices!!!

A few errors concerning delivery, the proposal of relay points on the site or the parcel is not accepted, moreover in the first parcel there were not all the items ordered, however the people we call in the event of problems are very attentive and are not dishonest.

See my previous review regarding this company. Since I sent it I have at last received a refund. It's taken the best part of a month plus follow up calls. They receive a 2 star rating because at least I did get my money back.

When ordering it was not indicated that it would take time to arrive ...recu le 24 décembrez !!! That's hot for christmas presents. And when I e-mailed to find out why, I was told only that some items would take a long time to arrive ... without offering to send the ones that were in stock. The result was a lot of stress for me, which I wanted to avoid in the first place!

Have placed an order 29/12/2021 and also asked recently what the state of this order is, yet no one has replied to my request as of today 15/01/2022??????

I placed my order on December 3, 2021 and after months of waiting I still haven't received anything.

In the new site, it has become difficult to find static models of 1:43 scale cars