1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
fast delivery, but the package was badly packed, the box was twice as big as the items ordered, and they just wandered around inside without any padding or foam, bubble wrap, cardboard, etc. I expected better from this store. When it comes to models, you have to be careful.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2022
Preparation and delivery took too long
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/01/2022
For my first order it's almost a fiasco.5 products ordered because in stock on the site and only 3 delivered and that 15 days after the order. Far from the 5 to 7 days indicated. It was almost impossible to contact me by phone in the morning or in the afternoon to find out what had happened to my order. On the 12th day I had a contact person who told me that the 2 missing books had arrived and that my order would be dispatched the same day. Now I have a credit on my account and I don't know if I'll have to pay postage again if I use this credit to buy other books. E-mail exchanges don't lead to much and I must admit I'm pretty disappointed at the moment. BR
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 11/01/2022
Sorry but I consider the waiting time too long and the package arrived half open with 2 boxes of 3 totally folded
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 17/01/2022
Delivery is not as stated on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2022
Too long to ship.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2022
It's a pity that when I placed my order, no message appeared to inform me that the requested quantity was not available. The result was 4 days lost to finalize my order, a new payment, reimbursement of the first order and a problem collecting the parcel... This does not call into question the quality of 1001 hobbies' service in general, which is very satisfactory.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2022
I regret that products said to be in stock at the time of my order are in fact out of stock, which has compromised my order which took far too long to reach me.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/01/2022
Far too long a delay for the supply of mock-ups, with no warning or explanation. Unacceptable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2021
Parcel arrived but with a very/too long delay and unfortunately incomplete...I was however reimbursed for the missing product, fortunately I had made a PayPal payment as it was impossible for me to simply contact them. A very mixed experience for me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2022
anti-tank gun model, poor quality and not what I thought, as well as infantry soldiers
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/01/2022
very disappointed with the order where the products (color) did not meet my expectations. the color contained in the jars was either very thick, bordering on usable, or completely hardened, and therefore unusable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2021
Not enough choice on motorcycles
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2021
ONLY BECAUSE IT WAS ON LINE DELIVERY 5 TO 7 DAYS BUT I DO NOT TAKE IT TO HEART I GOT IT NOW .SOMETHING TO LAUGH ABOUT !!!!!!!!!!!!!!!.UNTIL NEXT TIME .HAPPY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/01/2022
give us the option of saving the basket before ordering, as we lose the basket when we leave the site without placing an order
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 16/01/2022
Too expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2022
Long delivery times before information. Stop promising a supply available in 2 days.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 04/01/2022
Slow delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2021
Extremely disappointed. Ordered ten days before Christmas, I paid the full price to have the guarantee of receiving my package in time .... but Chronopost decided to return the package to sender for no reason!
So I called 1001hobbies, who offered to return the parcel to me as soon as they received it... I finally received my parcel, more than 3 weeks late, but above all with the model without the starter kit initially requested.
There was no commercial gesture, and I had to ask again and again to be reimbursed at least the difference in price between the model initially ordered and the one finally received!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Unfortunately the period was very complicated for us Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2022
delay too long despite product marked in stock on the site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2021
My order was not honoured and I had to ask for a refund several times.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/01/2022
Different product as advertised. Not the old die cut kit which I wanted. The newer laser cut kit was send.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2021
I still have not received my order of 29 /12. Everything was available except for one product available in 2-4 weeks. Not even sent in 2 packages. I sent an email recently and as luck would have it, they sent part of the order after 3 weeks of waiting. Dissatisfied. But delays can happen in these times. Next time I'll go to a physical store...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/12/2021
Info that is not up to date on the site regarding the availability of items that put me in the sea.... for Christmas when you have to announce to your child that he will not have the long awaited gift.... and of course without giving any info .. thank you 1001 hobbies to display only positive comments after customer service easy to reach. It rocks the review
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2021
1 month to receive my order
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 04/01/2022
It took an awful long time to arrive, your carrier or the agreement you have with them seems bad to me, I bought another product through ALIEXPRESS and it arrived from France in three days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2022
Delivery a little long due to product not being available...prices of rc items a little expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2022
The first two deliveries were perfect. For the 3rd, I've been waiting for 13 days (order placed on 11/01) and only received information on 21/01.... One item was advertised for immediate delivery but ended up being out of stock.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2021
My opinion in two points: 1 the scale model. Nothing to complain about, it's exactly what I ordered. 2 the delivery time. A long, long time... I ordered it... last year!
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 05/01/2022
Ordered 5-1 and delivered 18-1
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 06/01/2022
The website itself is not bad, but the commission could be better, I did not get a response when I asked where my order stayed, eventually I did receive my order after 3 weeks. It looks like it is a site from the netherlands but turns out to be from france.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 17/01/2022
I open the box to assemble my slot car set and you guys gave me the wrong electrical plug !
I Live in the USA and you have me 2 round prong plug
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Verified Buyer
Rating: 3 out of 5
following a purchase from 14/01/2022
The only issue that I had was with the M4A3E8 Sherman Thunderbolt IV. Upon receiving it and opening the box I noticed that one complete Sprue (B Sprue) was missing.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 12/12/2021
Very good offer in the store. Unfortunately, the packaging is inadequate and the goods are inadequately protected against damage, especially when traveling across borders. The delivery times are comparatively quite long >2 weeks.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 25/11/2021
The previous order was never delivered because 1 item was out of stock. Finally after waiting 4 weeks my entire order was cancelled and refunded, including the items that were in stock. Still placed another order but have been waiting for at least 2 weeks. Status is "pending" but I wonder if the order will actually come.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2022
I understood that you had a problem, so we'll see about the next order for a real and, I hope, more than positive opinion.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2021
Very long lead time, almost a month late, and hesitant communication about the delivery date. Unsatisfactory
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2021
I'm 1 bit disappointed with the delivery time. I placed my order before January 1, 2022, and the package arrived on January 20.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 03/01/2022
I have already canceled the above order three times, but have received no response or reply to date. Only the message that the payment has not arrived. Now once again I cancel my order! Thank you!
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 04/01/2022
Long waiting time for ordered items 3 months. Problem solving okay.
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