Customer reviews of 1001hobbies

The order was very easy to place on the site. Navigation was not a particular problem. It says that the item is on pre-order. But two and a half months after the release date, I still haven't received anything. No e-mail from the site to explain the situation. I wrote to the contact person who still hasn't replied. All I've received are promotional offers I don't care about. I'm waiting for my order. And I'm not going back to this site.

hello, nothing to say about 1001 hobbies but about the carrier, the parcel was complete with several broken parts. these were thrown loose in the box, finally disappointed by this first shipment.

My shipping cost went from 15.oo to 49.oo after adding one very small and weightless item...
Their shipping prices are confusing and seem high.

Order not received after a month, even though the items were indicated as available. I haven't heard from them, but I get a lot of advertising by e-mail...

Delivery time too long!

I put 3 stars because shipping costs are high otherwise good site

Navigation on the website is not the easiest or the most intuitive but I manage to get where I want to go.
I was never able to complete my order because the website would never properly process my payment method. I tried getting help from their helpline but I ran into the same issues. They claimed that my payment method was at fault…mmm, I used the same payment method at a competitor and had no issues what so ever. I would still like to shop 1001 hobbies but not for awhile. They have to figure this stuff out, and the excuse of there being a shortage of workers, seems sketchy. As I explained to the help desk person whom I was in contact with, the system was such a mess that I wasn’t even sure he/she was legitimate therefore I wasn’t going to risk giving them my financial information.

I haven't received the right product and I haven't had any answer for 10 days.

In some cases, their products are overpriced.

Incorrect stock status. Long delivery times

Items are too expensive , versus other merchants

So far no delivery and no statement on the expected delivery date.

Order placed on December 1st for a product listed in stock. After 2 emails to the customer service department, I was told that delivery would be impossible for Christmas as I was being restocked. Parcel sent out and returned because wrong address given! Finally delivered on January 8.
The product ordered is nevertheless in order.

The website is very good, they have everything. The bad thing is the shipping times

Delays too long...very expensive delivery costs

Delivery too long

Have ordered since 20/12 /2021 when all items were in stock I am told an item is missing since I am waiting for news so disappointed.

Purchase on December 9, we are on January 10 and I still have not received the order. I had to contact them myself because otherwise I knew absolutely nothing... very disappointed.

6 weeks and still no order received

It is a pre-order ... and there the times given are very random .... otherwise once the product returned, everything goes well.

Got a lot of hassle with the order, emailed 5 times to find out when the expected order could be received. Too bad before that I was satisfied.

I had to make my purchase twice because the seller was unable to provide me with bank details for transferring the purchase price. Despite an eMai request and a phone call, I did not receive any bank details. With the 2nd order I then paid with paypal, although I didn't really want to.

Failure to meet delivery deadline

I still have received no shipment or details when I will receive delovery

Ordered on 11,12,21 should be in stock after demand his It comes on 27,12,21 after renewed demand on 4,1,22 his it comes on 5,1,22 today is the 10,1,22 and still nothing arrived.

poor communication,order from early Dec.2021, still don't know when delivery will be made, mid Jan.2022 is listed....Other no follow up.

When I made the purchase it indicated that it would be delivered on January 3rd. As of today it has not arrived yet.

I have had problems with a slow delivery that has taken weeks to complete. Also, items are not showing as out of stock on the website.

It was a gift. The order was placed on the 26th and on their website they announced shipping in 3-5 days and it arrived today, preventing it from fulfilling its function. If they can't meet the shipping deadlines they should have informed you in advance. it is not acceptable.

I then requested a refund of my payment. At least that worked. Unfortunately I don't have the kit now, but I won't be ordering from1001hobbis again.

Lots of choice but long waiting times/delivery times

Delivery times on the site do not match actual delivery times. In fact, I still do not have my delivery!

I have been charged twice for my purchase and not received a refund. Neither have I yet received my goods. Poor customer servic0

The negative assessment is for having put on sale products that instead it was impossible to find and having ordered in early December in order to receive x Christmas this misunderstanding has created me a bit 'of problems ... Excellent instead the management of the problem a customercare always present with email updates and the resolution in the total refund took place in the time needed for foreign bank ...so to avoid the larks as sales and give real availability of products only then you acquire loyalty from customers!

following the purchase of a model that I returned without opening the package (because the person had bought the same model ...) I bought another model while waiting for the refund of the first since 07/12 no refund no news and unreachable by phone .... for purchases fast delivery but returns is something else

Shipping takes too long

I understand the timing of my order, but when you assure that it will arrive on time, you have to do it. Besides, there is no instructions on how to return the product.

It's a shame the paints aren't included.

Hello, I'm happy with the service except for one thing... I'd like to get in touch with you to send the remote control car back to you because the reverse gear works very badly, roughly one out of 10 times, but it's impossible because I can't find a way to contact you on your website. What should I do?

Order incomplete, boat not possible to assemble waiting for supplier no news since 25/12; customer service replied but for the moment I have no solution. So I can't give you the highest mark, but the order went well, the package was well packed and received in ten days.