Customer reviews of 1001hobbies

Unfortunately, I relied on "first impressions" here. My sister arrived with an idea for a Christmas present at almost the last minute. The item she bought had a delivery time of 2 to 4 days. I therefore expected the gift to arrive by post on 22.12 at the latest. In fact, it took a whole 9 working days before it arrived. If you look at the information on this page, it also states a time of between 7 and 9 working days. Exactly 1 working day elapsed between the parcel being handed in and me receiving it. This means that the shipping process, originally 2 to 4 days, actually took 7 working days. That may not be a problem in itself, but if you visit your family on the 24th and are therefore not at home to accept and hand over the parcel, it's really stupid. Why isn't the 7 to 9 day delivery time mentioned when ordering, then I would have decided not to order here, but that's probably the problem. I would have spent my money with someone else. It's a shame that there is this lack of transparency.

I ordered a fishing boat and found an item with 2 boats in the same parcel. The length, and I think the only one in the description, was that of the 14cm parcel and not that of the boats because they are only about 5cm long.

It is not possible to ship A4 size decal sheets without hard protection. Mine arrived 50 percent damaged.

not enough color details not enough gloss and not enough choice

Very disappointed with this site, order placed on December 9, delivery scheduled for December 18, then scheduled for early January. After several complaints finally delivered on the 24th. With other sites, delivery takes place in 2 or 3 days for the same product. Unreliable site

I found the shipping package in the stairwell without having signed anything for acceptance. It does not seem logical to me since the condominiums did not declare anything to me and for that since my name was listed it was considered that the delivery was delivered to myself and not to other people...now I am waiting for the refund of the credit note amounting to € 28.89 since more than 14 working days have passed .thank you!!! Thank you!!!

I would have liked to have been notified earlier of stock shortages and not have to wait 1 month for delivery.

bonjour le service commande et expédition fonctionne relativement bien mais le service COMUNICATION est a revoir totalement je passe commande le 18/12 pour le 24/12 le 23/12 je reçois un message m'expliquant que ma commande est seulement "en préparation" du coup je vous répond par un message peu agressif car déçu et le demain matin m'on informe que mon colis m'attend dans mon point relais! doc in 12 hours you finalized my order, you deposited it with the carrier mondial relay and this one delivered it to my village you are magicians of internet sales!!! finally the main thing is that my grandson got his gift on time thank you

transport costs:grayuit or paid

Actually free shipping from 69€, I paid shipping and handling fee. Too bad! Much more expensive than I realized, I would actually return the item and ask for the money back. But I needed the item immediately :(

Delivery time too long and sales service not great.

Very slow delivery

We wanted this kit for a Christmas present but the kit came in a box that had been crushed when it had been packed. So it is not a satisfactory present.

Happy with my order. But disappointed by the packaging which I paid 2.50 € to have an unfinished package, it lacks at least 20 cm of paper so we see the inside of the gift ... I am forced to redo it

Reasonable website. Product good; price good; delivery very slow

Slotted plexiglass protective box...

Order arrived on time and everything was correct. However, tracking the package through the track and trace was impossible. Through the link we ended up on a French website, where there was no translation. This made receiving the order a bit messy.

Order of November 9th sent on December 17th....Nothing to add:::

Slightly long order preparation time

they take too long to solve a return after three phone calls

Correct products. Delivery time and cost far too long and too high.

Missing a certification of the miniature aircraft (statement 130 of this miniature) no document .fabrication !!! Disappointed

I am satisfied with the speed of delivery of the package, but very disappointed with the quality of service concerning the implementation of gift wrap and gift message, service charged 2 €50, I had to redo the gift wrap and no message, fortunately I received the package instead of shipping it to the person concerned by the gift, I would have been too ashamed...

Delivery was returned by DHL - only DHL.... knows why Credit note took a very long time and had to be claimed several times.
I find a German homepage with a German telephone number and email address irritating and when I call, a call center (or something) in France answers, where you have little command of the English language.

I have only received part of the order and am still waiting for the second delivery. Problem management also leaves a lot to be desired. I placed my order three months ago and have not yet received a credit note.

The order does not correspond to what was described as 125 sheets and I have received 10 sheets.

Very long lead times (3 weeks to receive the item). Collection point changes at the last minute and further away than the one chosen.

Waiting 2 months for an order of over €170 without notice is just way too long.

the model boxes are very dusty it's unacceptable to make christmas presents to my grandchildren!!!!

Almost a month to receive the products . If an item is not available it would be legitimate not to leave it among those being purchased . Jonathan

The articles are very good and of good quality but the delivery times are far too long.

order took a long time to arrive

Average delivery. Package damaged. 1 box damaged inside with broken figurine parts.

Mistake. a product received does not correspond at all to the product ordered. Fortunately, this rarely happens, but before the holidays, it's a bit of a bummer.

Preparation a little long

The prices are attractive, I easily found what I wanted. The big negative point was the delivery time. We've got out of the habit of having to wait 15 days. If this had been specified, I would have been more reassured, as I didn't know the site and was afraid of a scam. Next time I'll do it in advance....

I was expecting my order within the number of working days, which largely corresponded to my planned birthday. Unfortunately, after 10 days, I still hadn't received my parcel, which meant I had to urgently buy a new gift from a store, resulting in a budget that had doubled... This made me a little angry... Thank you hobbies, you've just lost a customer....

Rather long delivery time of 11 days. Received several emails in French.

The site is easy to navigate. Delivery was a little slow but fortunately arrived before Christmas.

Product shown as available on website. Waiting because product not in stock. Fortunately this is only a hobby.