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A
Rating: 3 out of 5
Satisfactory navigation and service, it's the paint product that makes Humbrol unreliable.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Products impeccable but order arrived late, compared to what the site advertised, in terms of lead time.
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A
Rating: 2 out of 5
No indication on your site that the item ordered was no longer in stock. This causes the customer complications and unnecessary payment.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Rating: 2 out of 5
LOOSE FIGURES WITHOUT THE MATRIX. MOST OF THE WEAPONS ARE BENT AND ALMOST BROKEN.
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G
Rating: 3 out of 5
Delivery took a little, long 2 weeks
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C
Rating: 2 out of 5
I paid almost 13 euros for the Advent calendar to arrive on the 1st, and it arrived on the 9th.
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A
Rating: 2 out of 5
Too easy to send a message after ordering to report a delay when it's the stock that's poorly managed.
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Response from 1001hobbies
Dear customers, Thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 3 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically in stock in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at this time. We thank you for your understanding, Have a nice day 1001hobbies
V
Rating: 3 out of 5
Model delivered with damaged box and with missing instructions…
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.
A
Rating: 3 out of 5
Service a little too long. Package received torn, missing 1 small can of paint.
Best regards. G.Corbaz
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Best regards. G.Corbaz
A
Rating: 2 out of 5
It gets better
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V
Rating: 2 out of 5
I was expecting a much better model as far as quality goes.Not a 3 d printed piece of plastic,Especially for the total price of 60 dollars. I don't think I will be ordering much more since it costs double what the listed price is by the time one gets here.
A
Rating: 3 out of 5
The parts are a lot, remember!!! The instruction manual all in German and difficult to undertake.... You see whether to order or not....
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G
Rating: 3 out of 5
The order took a very long time to arrive, arrived too late for parcel night unfortunately.
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A
Rating: 3 out of 5
the packing carton was too small! (result: the model's box crushed). So to sum up: no attention to shipping logistics = 0 points!
This is a model with fragile components. Sincerely
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This is a model with fragile components. Sincerely
A
Rating: 3 out of 5
We're going to place a new order... being patient...
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G
Rating: 3 out of 5
Package is sent with a French non-working track and trace and is relatively long in transit. Products are to your liking though.
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A
Rating: 3 out of 5
Hello, I've been to your site several times, it's complicated to do searches, it's easy to find yourself in sections you don't want. Nothing to say about the layouts, but the filters and so on, it's not the easiest site. Best regards.
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A
Rating: 3 out of 5
Delivery takes too long. And I would like the size of all your models to be indicated in centimeters, not in scale. Everything else is fine.
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A
Rating: 3 out of 5
Delivery times not respected, waiting too long I waited 2 months, because some suppliers, but in this case, please indicate on your site, unavailable, instead of indicating 4 working days!
so I would have ordered later!! some elements were missing, which I had ordered with paint that I had to buy elsewhere, on the other hand customer service is very courteous, and fast, which answered me where my order was. The paint, I have it in duplicate, it was expensive, I could not wait.
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so I would have ordered later!! some elements were missing, which I had ordered with paint that I had to buy elsewhere, on the other hand customer service is very courteous, and fast, which answered me where my order was. The paint, I have it in duplicate, it was expensive, I could not wait.
A
Rating: 3 out of 5
Ordered and arrived undamaged. Packaging great to protect the product. Only downside, lack of communication between order placed and delivery time not so fast. Needs improvement.
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A
Rating: 2 out of 5
Order delivered incomplete 1 month later....Material delivered with assembly instructions in English and Chinese...To make you wait, we offer to recommend with 5% discount...and you are entitled to a credit of 0.99 E accident ????? I hope!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 3 out of 5
Plenty of choice, but excluding special offers, the items are much more expensive than other model sites. Fast delivery, however
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A
Rating: 3 out of 5
Packaging was very good. Fast delivery too. However, the paint bottles covered with warning labels, which when removed also rip the label off the bottle itself, are not great. I had to re-label all the paints by hand :/
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A
Rating: 3 out of 5
You sent the package without indicating its contents or value on the customs document. As a result, Swiss customs blocked the parcel. I had to send them a copy of the order and proof of payment. This cost me 36.- CHF, so for an order of 53.00 € I paid over 115.- € including delivery and customs fees. Clearly, I'm not going to repeat the experience.
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A
Rating: 3 out of 5
Hello The deplorable delivery, I was shouted at by the deliveryman, and the model the propellers broke.
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A
Rating: 3 out of 5
Fast shipping, order conforms, but do not validate the delivery with mondial relay! Delivery not in the right place (50km from my home); packaging really destroyed! A bon entendeur !
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A
Rating: 3 out of 5
The time was a little long between the order and delivery, almost 3 weeks. Best regards.
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G
Rating: 2 out of 5
Your website works very poorly. The communication is very poor. The delivered material is fine
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A
Rating: 3 out of 5
Our order arrived in two instalments - which we appreciated - but with a delay of over a month, which was not expected. Then, thanks to our telephone intervention, we were able to obtain satisfactory explanations. Our satisfaction is mixed.
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V
Rating: 2 out of 5
An item in my order arrived damaged, so I emailed them immediately but received no response. A follow up email to a different email address 4 days later with photos, invoice and delivery note also received no reply. I’ve sent 2 further emails to both customer service email addresses in the vain hope I can get the issue resolved but again I have received no reply to either. It's now 29 days after I received the order. I’ve no other option now than to lodge a complaint with Paypal. Good customer service isn’t difficult but it seems these guys haven’t even heard of it. Disappointed, as this is the first bad review I’ve ever left for a company.
V
Rating: 2 out of 5
shipping charges for one item was $80.00 for a ten dollar item. I will not order again from this seller.
A
Rating: 3 out of 5
Incorrect order reception
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A
Rating: 3 out of 5
Actually I am still waiting for my order from over a month ago, how much longer do I have to wait ??
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V
Rating: 2 out of 5
i was told there was a tracking number but it never work or said no such package.didn't like their response
A
Rating: 3 out of 5
Only 3 stars because the delivery took a little too long for my liking (and I didn't hear from 1001hobbies during that time) and although the cardboard packaging was undamaged, the box containing the model was damaged, but fortunately the contents were unharmed.
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C
Rating: 3 out of 5
I placed an order on the 8th November, and one on the 9th November. One arrived quite quickly the other took over a fortnight to arrive
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G
Rating: 2 out of 5
Very good on time ordering, especially if for a gift. Available article turns out to be from third party. At least then correct article arrived.
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A
Rating: 3 out of 5
I am very satisfied with the service but not at all with the delivery time (25 days!).
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A
Rating: 3 out of 5
the parcel was what I expected but the restocking took a long time
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A
Rating: 3 out of 5
delivery leaves something to be desired
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