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G
Rating: 3 out of 5
Very slow delivery
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2 and 3 stars
Reset filtersV
Rating: 3 out of 5
We wanted this kit for a Christmas present but the kit came in a box that had been crushed when it had been packed. So it is not a satisfactory present.
A
Rating: 3 out of 5
Happy with my order. But disappointed by the packaging which I paid 2.50 € to have an unfinished package, it lacks at least 20 cm of paper so we see the inside of the gift ... I am forced to redo it
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G
Rating: 3 out of 5
Reasonable website. Product good; price good; delivery very slow
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A
Rating: 3 out of 5
Slotted plexiglass protective box...
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G
Rating: 3 out of 5
Order arrived on time and everything was correct. However, tracking the package through the track and trace was impossible. Through the link we ended up on a French website, where there was no translation. This made receiving the order a bit messy.
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A
Rating: 3 out of 5
Order of November 9th sent on December 17th....Nothing to add:::
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A
Rating: 3 out of 5
Slightly long order preparation time
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C
Rating: 2 out of 5
they take too long to solve a return after three phone calls
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A
Rating: 3 out of 5
Correct products. Delivery time and cost far too long and too high.
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A
Rating: 3 out of 5
Missing a certification of the miniature aircraft (statement 130 of this miniature) no document .fabrication !!! Disappointed
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A
Rating: 3 out of 5
I am satisfied with the speed of delivery of the package, but very disappointed with the quality of service concerning the implementation of gift wrap and gift message, service charged 2 €50, I had to redo the gift wrap and no message, fortunately I received the package instead of shipping it to the person concerned by the gift, I would have been too ashamed...
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V
Rating: 2 out of 5
Delivery was returned by DHL - only DHL.... knows why Credit note took a very long time and had to be claimed several times.
I find a German homepage with a German telephone number and email address irritating and when I call, a call center (or something) in France answers, where you have little command of the English language.
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I find a German homepage with a German telephone number and email address irritating and when I call, a call center (or something) in France answers, where you have little command of the English language.
V
Rating: 2 out of 5
I have only received part of the order and am still waiting for the second delivery. Problem management also leaves a lot to be desired. I placed my order three months ago and have not yet received a credit note.
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C
Rating: 3 out of 5
The order does not correspond to what was described as 125 sheets and I have received 10 sheets.
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A
Rating: 3 out of 5
Very long lead times (3 weeks to receive the item). Collection point changes at the last minute and further away than the one chosen.
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G
Rating: 2 out of 5
Waiting 2 months for an order of over €170 without notice is just way too long.
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A
Rating: 2 out of 5
the model boxes are very dusty it's unacceptable to make christmas presents to my grandchildren!!!!
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A
Rating: 2 out of 5
Almost a month to receive the products . If an item is not available it would be legitimate not to leave it among those being purchased . Jonathan
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A
Rating: 3 out of 5
The articles are very good and of good quality but the delivery times are far too long.
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C
Rating: 3 out of 5
order took a long time to arrive
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A
Rating: 3 out of 5
Average delivery. Package damaged. 1 box damaged inside with broken figurine parts.
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A
Rating: 2 out of 5
Mistake. a product received does not correspond at all to the product ordered. Fortunately, this rarely happens, but before the holidays, it's a bit of a bummer.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 3 out of 5
Preparation a little long
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A
Rating: 3 out of 5
The prices are attractive, I easily found what I wanted. The big negative point was the delivery time. We've got out of the habit of having to wait 15 days. If this had been specified, I would have been more reassured, as I didn't know the site and was afraid of a scam. Next time I'll do it in advance....
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A
Rating: 3 out of 5
I was expecting my order within the number of working days, which largely corresponded to my planned birthday. Unfortunately, after 10 days, I still hadn't received my parcel, which meant I had to urgently buy a new gift from a store, resulting in a budget that had doubled... This made me a little angry... Thank you hobbies, you've just lost a customer....
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G
Rating: 3 out of 5
Rather long delivery time of 11 days. Received several emails in French.
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A
Rating: 3 out of 5
The site is easy to navigate. Delivery was a little slow but fortunately arrived before Christmas.
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A
Rating: 3 out of 5
Product shown as available on website. Waiting because product not in stock. Fortunately this is only a hobby.
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A
Rating: 3 out of 5
Satisfactory navigation and service, it's the paint product that makes Humbrol unreliable.
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A
Rating: 3 out of 5
Products impeccable but order arrived late, compared to what the site advertised, in terms of lead time.
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A
Rating: 2 out of 5
No indication on your site that the item ordered was no longer in stock. This causes the customer complications and unnecessary payment.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Rating: 2 out of 5
LOOSE FIGURES WITHOUT THE MATRIX. MOST OF THE WEAPONS ARE BENT AND ALMOST BROKEN.
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G
Rating: 3 out of 5
Delivery took a little, long 2 weeks
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C
Rating: 2 out of 5
I paid almost 13 euros for the Advent calendar to arrive on the 1st, and it arrived on the 9th.
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A
Rating: 2 out of 5
Too easy to send a message after ordering to report a delay when it's the stock that's poorly managed.
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Response from 1001hobbies
Dear customers, Thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 3 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically in stock in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at this time. We thank you for your understanding, Have a nice day 1001hobbies
V
Rating: 3 out of 5
Model delivered with damaged box and with missing instructions…
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.
A
Rating: 3 out of 5
Service a little too long. Package received torn, missing 1 small can of paint.
Best regards. G.Corbaz
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Best regards. G.Corbaz
A
Rating: 2 out of 5
It gets better
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V
Rating: 2 out of 5
I was expecting a much better model as far as quality goes.Not a 3 d printed piece of plastic,Especially for the total price of 60 dollars. I don't think I will be ordering much more since it costs double what the listed price is by the time one gets here.