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P
Rating: 3 out of 5
Correct and appreciated purchase but laborious delivery with twists before being finally dropped off at a different relay than requested.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2 and 3 stars
Reset filtersP
Rating: 2 out of 5
delay in delivery
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J
Rating: 3 out of 5
Fast and careful delivery, but an error with the pickup point (bug or my mistake). Impossible to contact customer service to change the delivery address, both by phone and through the website, the numerous attempts went unanswered.
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J
Rating: 3 out of 5
Good products, but a very long delay simply for the absence of a "matte white" paint!
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A
Rating: 2 out of 5
The order arrived very late and defective (it was missing a base for the model of the plane sent
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H
Rating: 3 out of 5
Long delivery time without status update
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J
Rating: 3 out of 5
Hello, I received the package, however, I ordered 8 boxes and only received 5, 3 are missing?
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T
Rating: 3 out of 5
The delivery was a bit long
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P
Rating: 2 out of 5
Cancellations are almost never possible and orders take forever to be shipped.
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S
Rating: 3 out of 5
nice products but shipping times to be reviewed
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G
Rating: 2 out of 5
I only received half of my order as previously indicated.
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V
Rating: 2 out of 5
The announced deadline was one week for shipping, but it took an additional 10 days. I contacted customer service to cancel part of the order due to the delay. No follow-up from them. The package was therefore sent late without any communication.
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M
Rating: 2 out of 5
Deadlines not met
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R
Rating: 2 out of 5
Non-existent customer service that ignores your problems. Is the order taking a long time to ship? They reassure you that it will arrive sooner or later. Do you want to cancel the order because you've been waiting for months? They completely ignore you. I requested a refund because 2 of the 3 items I ordered months ago were never available, and they first ignore me and are vague, and then they ship the third one without my permission. If you shop with them, I suggest using Paypal so you can more easily get your money back.
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D
Rating: 2 out of 5
I paid for a reinforced box, I received the vehicle without bubble wrap or other protections in a regular box
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G
Rating: 3 out of 5
Problems with Mondial Relay pickup points are not the seller's fault. But up to 2 times (and who knows even longer) the order was delayed due to a product on pre-order that is not coming in stock. Here and I have not received any form of proactive communication about it. At a certain point, my orders were partially shipped, also without notifying or consulting. There is something fundamentally wrong with the communication and customer orientation.
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T
Rating: 3 out of 5
product meets my expectations, but delivery times are too long, nearly 4 weeks instead of the maximum 2 weeks announced.
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T
Rating: 2 out of 5
Too long for delivery and the glue that was offered to me for the delay in delivery is missing. Best regards
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N
Rating: 2 out of 5
1) Very high delivery time (more than 50 days) 2) Partial delivery in 2 packages 3) The 2nd package was relocated by Chronopost 1 hour from the initial location 4) A product was delivered damaged, while the outside of the package is intact The commercial compensation mitigates the 4 issues encountered, but it is ultimately very insufficient to achieve an average rating Conclusion: I will primarily consider other providers in the future (if the same product exists elsewhere).
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P
Rating: 3 out of 5
FAST AND TROUBLE-FREE DELIVERY SOME MOULDS OF THE LCT-6 ARE IMPERFECT SOME PARTS ARE DETACHED AND DAMAGED HOWEVER NOTHING THAT CANNOT BE REPAIRED OR RETOUCHED
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G
Rating: 3 out of 5
I give 3 stars because I did not receive a response to the messages sent through the site. Everything else is fine.
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S
Rating: 2 out of 5
It's been almost a month since the order was placed, only part delivered after a phone call. In short, it's not great, there are other sites that are much more efficient, I just hope to receive my order in its entirety.
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V
Rating: 3 out of 5
A deadline of one month, I had to send them an email for a proposal for partial shipment of the order.
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J
Rating: 2 out of 5
My order has arrived incomplete, the phone support is bad, they haven't replied to my email,
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J
Rating: 3 out of 5
The items are great, I already knew that. The only big disappointment is the delivery time: more than a month. It would have taken much less time to order it directly from the manufacturer in New Zealand. By going through a French site, one expects more speed and it also avoids customs fees.
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J
Rating: 3 out of 5
I will not get the overpaid amount back after almost a year of waiting for a pre-order.
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A
Rating: 2 out of 5
Damaged item, I am not asking for a replacement because being rare I preferred to fix it with glue.
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N
Rating: 2 out of 5
Almost a year to receive a package...
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N
Rating: 3 out of 5
Unfortunately quite a delay
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V
Rating: 2 out of 5
Very long delivery times and no information about the deadlines
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M
Rating: 2 out of 5
The package is not complete. I bought paint because the essential paint that should have been included does not contain all the colors (I am not talking about the optional colors). And one of the bands is missing. There should be five in the package, namely one for the spare wheel of the car (Renault 4 TL/GTL from Heller)
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Y
Rating: 2 out of 5
Unfortunately, I did not receive the rest of my order and I do not know if or when I will receive the rest of my order. The status of my order is also completed even though items are still missing. I will adjust my review when the status is corrected and I receive the rest of my order.
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B
Rating: 2 out of 5
I am missing one of the 3 ordered model planes: the Focke Wulf Fw189
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H
Rating: 3 out of 5
Website reports in stock, but also needs to order from a third party. Had to wait for soon available, while the website reports available. Had to come from France. Scale toy car 1/43 is actually 1:45 and tractor 1:40 instead of 1:43. Expected it to be more accurate.
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V
Rating: 3 out of 5
Some choice, but delivery times are way too long (3 weeks). Other sites do much better.
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R
Rating: 2 out of 5
Delivery took an incredibly long time, had to ask for an update twice. After the second request, the package was sent within half an hour, so it was probably sitting there for a while. The packaging of the product did not look new.
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L
Rating: 2 out of 5
Too long delays and poorly mentioned on the site. Result: material received too late.
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E
Rating: 2 out of 5
Not satisfied with this order because the model of the Focke Alchgélis FA 283 is "minimalist" (few parts and no plan) and especially WAY TOO EXPENSIVE!! (Otherwise, I have always been satisfied.)
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V
Rating: 2 out of 5
1 month and a half to receive a package
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P
Rating: 2 out of 5
More than 1 month to receive an order. And you have to call their customer service if you want news about your order. Once you have their service on the phone, you are well informed. Not very responsive and the promised delivery date is wrong by a week.
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