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A
Rating: 2 out of 5
1 month for delivery is way too long
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 679 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2 and 3 stars
Reset filtersD
Rating: 3 out of 5
Hello: ordered on your site, you boast free shipping for an order over 69.00 €, not applicable. False advertising? Too bad
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A
Rating: 2 out of 5
I did not receive the correct ordered reference. And I have no feedback from customer service at the moment
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J
Rating: 2 out of 5
Delivery date was a lot later than advertised. On the delivery date there was only a message that the package was damaged. A few days later a message that delivery date was cancelled or changed by me (though I did not do that). Eventually package arrived. I had to look up the changes myself, I did not get updates. Also I did not get any replies on my mails to customer service.
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C
Rating: 3 out of 5
All good
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D
Rating: 2 out of 5
It arrived after 20 days, late compared to when I needed it.
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L
Rating: 3 out of 5
I had to go pick up the package 20km from my house
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A
Rating: 2 out of 5
Two stars because the price remains the most interesting I could find... However, out of 4 products, only 3 were received and no information on the missing product... despite follow-up emails, no response... I will initiate a refund procedure via PayPal, no doubt I will hear back quickly.
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L
Rating: 3 out of 5
Site with beautiful models, unfortunately the announced delivery times will never be respected. If you really want a model for a specific date, take a big maneuver, otherwise order elsewhere.
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J
Rating: 3 out of 5
Bad laser cutting, broken slat
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C
Rating: 2 out of 5
Hello Rather disappointed, missing items refund in the form of a voucher which does not interest me. Package cobbled together from a not-so-great cardboard, also poorly protected the products were placed and they were moving around in the box.
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F
Rating: 2 out of 5
The package arrived a month after the order because the outdated site showed the item as available, when in fact it was not at all.
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J
Rating: 2 out of 5
Delivery too long
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G
Rating: 2 out of 5
Too long delays between order and receipt
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G
Rating: 2 out of 5
Package received with a release date pushed back by 6 weeks without notification and no response from customer service
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D
Rating: 2 out of 5
3 months to receive 2 rolls of fabric, 2 spray cans of paint, and one glue really very long especially without notifying on the site about the supply shortage and without apologies. Moreover, unreachable by phone and does not respond to messages. Even from Asia now it's faster. Really very disappointed with 1001 hobbies. Best regards
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S
Rating: 3 out of 5
Delivery time too long, and package arrived damaged and opened?
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P
Rating: 2 out of 5
Hello, Delivery times are too long, especially since you are no longer in Montreuil, to pick up the products. Best regards
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L
Rating: 3 out of 5
I am satisfied. It took a long time to arrive and the package was unfortunately a bit damaged. But I am still satisfied.
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R
Rating: 3 out of 5
Order as expected. However, the delivery time indications are misleading: my item was marked as shipped within a week. I received it after a month.
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M
Rating: 2 out of 5
Ordered last June for my son who was born on August 25, 2024. Finally received it on Saturday after many emails.
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J
Rating: 2 out of 5
I selected the brt point but it never arrived, then I was contacted by brt to go pick it up quite far away.
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T
Rating: 2 out of 5
I thought I was ordering a model but I only received some elements for this model (poorly explained).
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M
Rating: 2 out of 5
Poorly packaged, rolled up in weakly damaged cardboard, causing the corners and edges of the book to be dented.
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O
Rating: 2 out of 5
Delivery time very (TOO) long. I ordered another airfix item from another provider, result: delivery in 5 days and payment made after delivery.. while I was debited 48 hours after my order with you....
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F
Rating: 2 out of 5
I received my package which was open, via the Carrefour relay point even though I had requested another relay point.
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A
Rating: 2 out of 5
I am still waiting for the refund for my other pre-order for info.....
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R
Rating: 2 out of 5
Delay in delivery
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J
Rating: 3 out of 5
Too long on the road.
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P
Rating: 3 out of 5
Correct and appreciated purchase but laborious delivery with twists before being finally dropped off at a different relay than requested.
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P
Rating: 2 out of 5
delay in delivery
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J
Rating: 3 out of 5
Fast and careful delivery, but an error with the pickup point (bug or my mistake). Impossible to contact customer service to change the delivery address, both by phone and through the website, the numerous attempts went unanswered.
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J
Rating: 3 out of 5
Good products, but a very long delay simply for the absence of a "matte white" paint!
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A
Rating: 2 out of 5
The order arrived very late and defective (it was missing a base for the model of the plane sent
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H
Rating: 3 out of 5
Long delivery time without status update
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J
Rating: 3 out of 5
Hello, I received the package, however, I ordered 8 boxes and only received 5, 3 are missing?
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T
Rating: 3 out of 5
The delivery was a bit long
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P
Rating: 2 out of 5
Cancellations are almost never possible and orders take forever to be shipped.
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S
Rating: 3 out of 5
nice products but shipping times to be reviewed
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G
Rating: 2 out of 5
I only received half of my order as previously indicated.
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