Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Too small for me Too small for me. Very detailed for its size but just too small for what I want or need! Length 2 3/4in. and wing span is 3 3/4 in. It is a very nice model for its size. I will keep it.
Response from 1001hobbies
Hello, Thank you for this comment on this product. We thank you for taking the time to give us your opinion and regret that it does not suit you! best regards Les service client
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Verified Buyer
Rating: 2 out of 5
following a purchase from 07/12/2020
Ik heb een bestelling gedaan Ik heb een bestelling gedaan. Ik ontvang een bericht dat ik contact moet opnemen, maar de telefoonnummer op de website werkt niet. Er zou een deeltje van mijn bestelling niet leverbaar zijn, maar het artikel staat nog wel te koop op de website.
Response from 1001hobbies
Mevrouw Lijen, Bedankt voor je feedback. Onze klantenservice neemt zo snel mogelijk contact met u op. We kijken er naar uit om van u te horen, 1001hobbies klantenservice.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 07/12/2020
You pay for shipping with DPD more than normal and then you get a mail that your package is handled by B-post Everything was on time but too high distribution costs why not directly B-post Also no choice of shipping: why no possibility to have something delivered later with lower shipping costs not everything has to be available tomorrow A review is nonsense if there is no response I'll wait a bit Greetings Werner
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
The assembly instructions are not in French. Dommage Model being assembled
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 07/12/2020
Unfortunately much too slow and extremely expensive to ship.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
Too small for me Too small for me. Very detailed for its size but just too small for what I want or need! Length 2 3/4in. and wing span is 3 3/4 in. It is a very nice model for its size. I will keep it.
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Response from 1001hobbies
Hello, Thank you for this comment on this product. We thank you for taking the time to give us your opinion and regret that it does not suit you! best regards Les service client
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/12/2020
Ik heb een bestelling gedaan Ik heb een bestelling gedaan. Ik ontvang een bericht dat ik contact moet opnemen, maar de telefoonnummer op de website werkt niet. Er zou een deeltje van mijn bestelling niet leverbaar zijn, maar het artikel staat nog wel te koop op de website.
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Response from 1001hobbies
Mevrouw Lijen, Bedankt voor je feedback. Onze klantenservice neemt zo snel mogelijk contact met u op. We kijken er naar uit om van u te horen, 1001hobbies klantenservice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2020
Average, because even though the references were all available and dispatched quickly, order taking was more than laborious (numerous slowdowns and bugs) and the order preparer confused HU022 with HU220, so it wasn't the right color! As there's no shortage of suppliers and COVID boosts online sales know-how, I'm forgetting 1001 maquettes. Dice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2020
Very long delivery time...maybe it's related to covid ??? But this is really very long. Otherwise product conforms (Christmas gift so not yet o
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Verified Buyer
Rating: 3 out of 5
following a purchase from 05/12/2020
P-51D mustang. The model I requested was a P-51D mustang and you sent me a P-51c mustang. I was disappointed but satisfied with your step by step process.
Response from 1001hobbies
Dear Mr. Hawkins Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Packaged well but the gift wrapping paper needs to be revised as it is poorly made for the price, otherwise niqu delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2020
Compliant products. Excellent packaging. Disastrous delivery time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
P-51D mustang. The model I requested was a P-51D mustang and you sent me a P-51c mustang. I was disappointed but satisfied with your step by step process.
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Response from 1001hobbies
Dear Mr. Hawkins Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 04/12/2020
A week later my package did not arrive at its destination. Truth is the courier's fault but it was not my choice who I ship to. Maybe it is time to change your courier company. And I was not cheap!
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 04/12/2020
The delivery was quite slow (this was indicated on the website by the way because it is due to the structure of the store) so it was only 14 days later that it was offered to Post NL Who also needed almost a week but that is not the fault of the store What is annoying is that 1 of the boxes was flattened apparently without damage to the contents but the shipping box was apparently not resistant to the forces encountered during transport I have had better experiences elsewhere
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Order placed on October 28, delivered in Switzerland on December 11. (delivery time of some items having changed at the time of the order) very long shipping time (and not because of the fast customs) customer service not attentive and receptive. In the end, my order is here and complete, a small commercial gesture attributed to the lack of follow-up and delivery times. in the end, ok but not impresi
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
I ordered an item on November 26 and my order 235451 has still not been processed. I sent an email to 1001maquettes but I still have no answer.... I'm getting a bit worried
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Verified Buyer
Rating: 2 out of 5
following a purchase from 03/12/2020
Order processing time too long, delivery time too long considering cost of postage.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Minor inconsistencies in the delivery (the product marked missing arrived ...... before the rest of the order).
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Verified Buyer
Rating: 2 out of 5
following a purchase from 01/12/2020
It’s a shame It’s a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
Response from 1001hobbies
Sir BEGUERY, Thank you for your email. We apologize for the inconvenience. Our customer service will contact you immediately! and wish you a nice day. 1001hobbies customer service
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2020
It's a shame a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
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Verified Buyer
Rating: 2 out of 5
following a purchase from 01/12/2020
Found just what I was looking for and fairly good delivery time from across the Atlantic despite Covid restrictions.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2020
the models I got are great. Just what I was looking for. However I'm just a beginner so they are hard with the small pieces. Still will get more as I improve.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2020
It's a shame It's a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
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Response from 1001hobbies
Sir BEGUERY, Thank you for your email. We apologize for the inconvenience. Our customer service will contact you immediately! and wish you a nice day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
good piece... nothing to say
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Verified Buyer
Rating: 2 out of 5
following a purchase from 30/11/2020
Quick order processing good prices everything as expected! Thank you!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2020
The order is of good quality only the delivery time was too long.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/11/2020
Package received damaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2020
difficult to install shrouds....
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 29/11/2020
Website is not reliable Promises are not kept Dutch site but you are spoken to in French and then on request in English Part of the delivery was not immediately in stock To find out I called 4 times Promises were kept partially and late 2x was only delivered after the umpteenth phone call If nothing changes then for me it was the 1st and last time
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Verified Buyer
Rating: 3 out of 5
following a purchase from 28/11/2020
They had a awesome selection of hard to get model kits (well hard to get in the US anyways). Prices were okay but considering I couldn't find them anyplace else it is what it is. Fast shipping too even with things as messed up as they are now! I will use them again for my model needs!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2020
Hello Sorry, but for a fairly expensive model with practically no assembly instructions, it's a (very) shame.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 28/11/2020
Shipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.
Response from 1001hobbies
Hallo, Uw pakket wordt afgeleverd, we vragen vandaag een onderzoek met de transporteur om verder te gaan. Hoogachtend, Klantenservice 1001 hobby's. 1001hobbies klantenservice.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 28/11/2020
Very bad time of specail courier to my… Very bad time of specail courier to my address - more than 3 weeks and order not received yet !
Response from 1001hobbies
Mr. Amitai, Thank you for your feedback. We inform you that your parcel is in transit, we open an investigation with the carrier. cordially, Customer service 1001 hobbies
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
Shipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.
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Response from 1001hobbies
Hallo, Uw pakket wordt afgeleverd, we vragen vandaag een onderzoek met de transporteur om verder te gaan. Hoogachtend, Klantenservice 1001 hobby's. 1001hobbies klantenservice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2020
Very bad time of specail courier to my... Very bad time of specail courier to my address - more than 3 weeks and order not received yet!
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Response from 1001hobbies
Mr. Amitai, Thank you for your feedback. We inform you that your parcel is in transit, we open an investigation with the carrier. cordially, Customer service 1001 hobbies
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 28/11/2020
The order is not complete and this is not the first time! On customer service you have to wait a long time and when you finally get to speak to someone it has to be in English.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 27/11/2020
Too long waiting time without any info. only after own inquiry came an email. 18 days after the order although the article stated 2 to 4 delivery days. I expect under the current conditions -Corona- no standard delivery but 18 days is too long and the national (Germany). 25-11-2020 Delivery completed 20-11-2020 Your order has been shipped 20-11-2020 Your order has been shipped 18-11-2020 Package is being prepared 09-11-2020 Order in process 06-11-2020 Payment received
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/11/2020
order placed 12 days ago:still not picked up by collissim
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Not much information in the tracking system. A little long for a Colissimo but arrives well packed and in good condition.
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