Customer reviews of 1001hobbies

Packaged well but the gift wrapping paper needs to be revised as it is poorly made for the price, otherwise niqu delivery.

P-51D mustang. The model I requested was a P-51D mustang and you sent me a P-51c mustang. I was disappointed but satisfied with your step by step process.

A week later my package did not arrive at its destination. Truth is the courier's fault but it was not my choice who I ship to. Maybe it is time to change your courier company. And I was not cheap!

The delivery was quite slow (this was indicated on the website by the way because it is due to the structure of the store) so it was only 14 days later that it was offered to Post NL Who also needed almost a week but that is not the fault of the store What is annoying is that 1 of the boxes was flattened apparently without damage to the contents but the shipping box was apparently not resistant to the forces encountered during transport I have had better experiences elsewhere

Order placed on October 28, delivered in Switzerland on December 11. (delivery time of some items having changed at the time of the order) very long shipping time (and not because of the fast customs) customer service not attentive and receptive. In the end, my order is here and complete, a small commercial gesture attributed to the lack of follow-up and delivery times. in the end, ok but not impresi

I ordered an item on November 26 and my order 235451 has still not been processed. I sent an email to 1001maquettes but I still have no answer.... I'm getting a bit worried

Order processing time too long, delivery time too long considering cost of postage.

Minor inconsistencies in the delivery (the product marked missing arrived ...... before the rest of the order).

It’s a shame It’s a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!

It's a shame a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!

Found just what I was looking for and fairly good delivery time from across the Atlantic despite Covid restrictions.

the models I got are great. Just what I was looking for. However I'm just a beginner so they are hard with the small pieces. Still will get more as I improve.

It's a shame It's a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!

good piece... nothing to say

Quick order processing good prices everything as expected! Thank you!!!

The order is of good quality only the delivery time was too long.

Package received damaged

difficult to install shrouds....

Website is not reliable Promises are not kept Dutch site but you are spoken to in French and then on request in English Part of the delivery was not immediately in stock To find out I called 4 times Promises were kept partially and late 2x was only delivered after the umpteenth phone call If nothing changes then for me it was the 1st and last time

They had a awesome selection of hard to get model kits (well hard to get in the US anyways). Prices were okay but considering I couldn't find them anyplace else it is what it is. Fast shipping too even with things as messed up as they are now! I will use them again for my model needs!!!

Hello Sorry, but for a fairly expensive model with practically no assembly instructions, it's a (very) shame.

Shipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.

Very bad time of specail courier to my… Very bad time of specail courier to my address - more than 3 weeks and order not received yet !

Shipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.

Very bad time of specail courier to my... Very bad time of specail courier to my address - more than 3 weeks and order not received yet!

The order is not complete and this is not the first time! On customer service you have to wait a long time and when you finally get to speak to someone it has to be in English.

Too long waiting time without any info. only after own inquiry came an email. 18 days after the order although the article stated 2 to 4 delivery days. I expect under the current conditions -Corona- no standard delivery but 18 days is too long and the national (Germany). 25-11-2020 Delivery completed 20-11-2020 Your order has been shipped 20-11-2020 Your order has been shipped 18-11-2020 Package is being prepared 09-11-2020 Order in process 06-11-2020 Payment received

order placed 12 days ago:still not picked up by collissim

Not much information in the tracking system. A little long for a Colissimo but arrives well packed and in good condition.

Great products but very slow shipping I waited 20 days to get the package check availability well

It would be desirable to have more precise assembly instructions in FRENCH.

Products delivered as ordered. However, contrary to what was displayed on the merchant site at the time of ordering, the items ordered were not in stock and had to be restocked by the supplier, which delayed the dispatch of this order. After a complaint, the sales department estimated that this product would be shipped within 3 to 5 working days, but I'm positive that it was in stock (four items remaining) at the time of my order. While this malfunction of the site or stock management had no effect on the final outcome of the transaction, it did damage the image of the service.

Delivery service too expensive for a waiting time of 1

Very long delivery time. But good service response

Everything seemed to be in order but TDLR: Wrong product receivedAfter more than a week of contact I only received a return request at my own expenseThe product I received was not the same as what was indicated on the siteThe site advertised the Arnold HN2301 while I received the Arnold HN2300It is a small but important difference as the products look the same but work differently technically. On the day of receipt I sent a message via the ''support'' button to customer service with a short description of the problem and pictures of the product I received A day later I received a reply asking if I wanted to send pictures of the product I did this again In the end I spent more than a week with no more than 1 e-mail per day in an attempt to explain the difference and to arrange a solution for the wrongly sent product. Finally, on November 20, I received a message that I could fill out a form for a return request at my own expense. It is unfortunate that a support issue takes more than a week especially if the support turns out to be a wall that is not willing to help you but instead does everything possible to make the already unpleasant situation even more unpleasant Whether this is due to unconscious incompetence or deliberate stubbornness I will not say. This was my first and last experience with this website.

Hello Your package is missing the glue and paint! Ordering these accessories separately is VERY EXPENSIVE! You could enclose them anyway. What can we do with a model to be assembled without these accessories? It looks smart to give an incomplete gift. If you order on the internet, it's to save yourself running to the stores, and here I am! Thank you, I could have done without it.... Sincerely anyway. J

I bought it on November 9th and it still hadn't arrived on the 25th, even though I was charged €7 for Colissimo 48h delivery and I live 16km from the store. Even Vinted deliveries are faster.

The product corresponds to the model but the box arrived very damaged. It was just wrapped in paper

The promised shipping costs that are NOT charged for an order over 69 euros are still charged to me already twice.

Hello, I have asked twice because in my order I have not received my suspension kit for Ducati Panigale and still no answer. Mr BOU