Customer reviews of 1001hobbies

Great products but very slow shipping I waited 20 days to get the package check availability well

It would be desirable to have more precise assembly instructions in FRENCH.

Products delivered as ordered. However, contrary to what was displayed on the merchant site at the time of ordering, the items ordered were not in stock and had to be restocked by the supplier, which delayed the dispatch of this order. After a complaint, the sales department estimated that this product would be shipped within 3 to 5 working days, but I'm positive that it was in stock (four items remaining) at the time of my order. While this malfunction of the site or stock management had no effect on the final outcome of the transaction, it did damage the image of the service.

Delivery service too expensive for a waiting time of 1

Very long delivery time. But good service response

Everything seemed to be in order but TDLR: Wrong product receivedAfter more than a week of contact I only received a return request at my own expenseThe product I received was not the same as what was indicated on the siteThe site advertised the Arnold HN2301 while I received the Arnold HN2300It is a small but important difference as the products look the same but work differently technically. On the day of receipt I sent a message via the ''support'' button to customer service with a short description of the problem and pictures of the product I received A day later I received a reply asking if I wanted to send pictures of the product I did this again In the end I spent more than a week with no more than 1 e-mail per day in an attempt to explain the difference and to arrange a solution for the wrongly sent product. Finally, on November 20, I received a message that I could fill out a form for a return request at my own expense. It is unfortunate that a support issue takes more than a week especially if the support turns out to be a wall that is not willing to help you but instead does everything possible to make the already unpleasant situation even more unpleasant Whether this is due to unconscious incompetence or deliberate stubbornness I will not say. This was my first and last experience with this website.

Hello Your package is missing the glue and paint! Ordering these accessories separately is VERY EXPENSIVE! You could enclose them anyway. What can we do with a model to be assembled without these accessories? It looks smart to give an incomplete gift. If you order on the internet, it's to save yourself running to the stores, and here I am! Thank you, I could have done without it.... Sincerely anyway. J

I bought it on November 9th and it still hadn't arrived on the 25th, even though I was charged €7 for Colissimo 48h delivery and I live 16km from the store. Even Vinted deliveries are faster.

The product corresponds to the model but the box arrived very damaged. It was just wrapped in paper

The promised shipping costs that are NOT charged for an order over 69 euros are still charged to me already twice.

Satisfactory packaging but almost 1 month for an order of 6 pots of paint! No information on progress except when I contacted the site by e-mail (quick response but no estimated time). No word of apology ... nothing It's a shame because my 1st order was perfect. In short, the paint I ordered 1 week before the containment to keep me busy was received a few days before the containment.

Hello, I have asked twice because in my order I have not received my suspension kit for Ducati Panigale and still no answer. Mr BOU

One package arrived broken

poor logistics completely outdated website ergonomics non-existent customer service

Delays too long to take charge of the order by the salesman and delays too long to take charge of the parcel by colissimo the expenses of delivery are for 48h and not 1 semai

Package delivered on timebut packaging crushed and model case

The choice is great but delivery takes too long (2 months).

2 orders placed at the same time over 15 days ago... one is still being prepared... not nor

The site is not always well designed. You can't refine your search properly. It's complicated when you want something specific.

Insufficient packaging broken box fortunately it did not touch the model

It took almost a month from the time the order was placed to two emails sent to 1001 hobbies before customer service contacted the supplier. Result: the gift has arrived tr

Item corresponds well to the order. Perfect packaging. The fault: order placed on Nov. 4, 2020 and card payment immediately debited but package reported gone a week later !!!!!!! Usually payment is made when the goods leave, for reasons of security.

Satisfactory order but rather long delivery by colissimo it is perhaps due to the current situation

1 part missing, blocking the entire order........

I have been sent a bottle of used wash enamel.

One of the boxes was missing a figure (puppet) Otherwise it looked good

Delivery too slow Very high charges

Disappointed by the packaging. Package arrived very damaged. Box also damaged. Fortunately the model was not damaged in any way. I doubt I'll be recommending you if the parcels aren't better protected. First try plut

Product complies with my request and delivered on time = very good 55 catastrophic delivery attributable to Colissimo (cardboard folded in half to fit in my mailbox so model twisted) = 0 5 the balance sheet done

very slow to deliver. two items in first order only one arrived. emailed enquiry to status was asked for a photo of the delivery i supplied that and they went home for the weekend

I still haven't received my parcel because apparently only my town is on the parcel and my street and number are missing. Disappointing for the delay and this oversight knowing that I paid a shipment for all to be well done on behalf of 1001 ma

Despite my patience, it's very DIFFICULT to make the circus CORRECTLY...! A simple tube of glue doesn't do the job, so I had to use a glue gun to make some of the assemblies. What's more, the photo doesn't correspond to what's in the box - no poles, no strings, etc. In fact, I made the tent (in the photos) to my own taste, but it's not finished.

Slow delivery. My order was ""ready for dispatch"" for three days and I had to chase it.

Good for taking into account the package and delivery but not great for the address of the relay point.... I ask to be delivered in Champagnole and my parcel arrives in Poligny 20 km further on.

I think I'm a pretty good customer and yet you regularly send me a €5 discount voucher !!!!! for purchases over €50. Sorry, I order at my own pace, i.e. approx. 25€ per order, but nearly 2 times a month, as I have other purchases to make.

Corresponding model but only 4 colors for the paint and it is water-based paint as for the children's decorations so very limited in quality I had to recommend the paint on the side additional expense of more than 25 euros it was not the goal I had seen the model cheaper elsewhere but I took it because there was glue and paint.

This site is one of the most expensive should lower the rates a little

I used a 100 euro gift voucher and normally free postage. Not only did I have to pay the shipping costs, but it was also impossible to find a parcel delivery address. This is my 2nd order with you and this is the 2nd identical problem. I should point out that the order was placed before containment. It's a pity, but we'll be ordering from

In my order of modeling paints, it happened that a small bottle not having the cap closed properly lost most of the paint in the package.

Very fast service highly recomended.