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Rating: 2 out of 5
Sanitary crisis ok but after 2 weeks parcel shipped but not delivered
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2 and 3 stars
Reset filtersA
Rating: 2 out of 5
The shipment left after at least 2 weeks after the request the package has been in delivery for three days and I still haven't received anything
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Rating: 3 out of 5
one of the products is defective 2 weeks I reported by mail and no response too bad ... otherwise the rest of the products received is perfect. fast shipping and well packaged. customer service has contacted and replaced the item . thank you it's very commercial I appreciate the gesture . super SAV thank you c
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Rating: 2 out of 5
I ordered a part ... I received the label for this part ( Mag master me 163a komet set d'armement) on a Mirage I decal set.
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Rating: 2 out of 5
I give you a 2 star rating because some parts are missing to make the tube we ordered.
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Rating: 2 out of 5
Hello I am Mr martins Fernando I received my order . The 28.10.2020 Number QAEGALUSK There should be 13 boxes. I only received 12 boxes. There is 1 box missing Ref M133 Brand . Steelers. k British infantry skirmishing How to. Waiting for an answer from you Thank you Fernando 062
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V
Rating: 3 out of 5
I have CCTV on my property and there was no attemptt to deliver my expexted parcel.. the steert was busy has workmen were laying new footpaths on or street . I had 4 other delivers made that monday no problem
G
Rating: 3 out of 5
This is the second time I have had to wait several wakes for an order because one item was not delivered on time by the manufacturer In the end, I asked to split the order and deliver what was in stock Why in such a case is the customer not consulted (automatically initiated by 1001) whether they want to split the order cancel or just wait? The delivery itself was 100% in ord
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Rating: 3 out of 5
Very good site where we find models at consistent prices but lack of clarity on the delivery time and the packaging of the package insufficient! Bubble wrap provides mediocre protection, and the box arrived crushed and damaged. Let's hope there's no p
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Rating: 3 out of 5
My package was all crushed and parts were loose and wandering around in the box.... a bit
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Rating: 3 out of 5
Excellent experience all around! Star Trek Pike's Enterprise mug arrived just as described and when they said it would. Also exceptional automated communication updating me on the status of my order and then the status of my shipment including a delivery notification as well.
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Rating: 2 out of 5
No complants packed well delivered quickly excellent service.
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Rating: 2 out of 5
I bought the package USS Enterprise CV-6 of I LOVE KIT I must point out that the instructions (the booklet) is very unclear especially regarding the small parts This is because the booklet was copied instead of printed so that dark parts run into each other and thus practically not visible Pity With Miyami this would probably not happen I am curious about the result of my next package the plane the Messerschmit With polite Regards Frans Denys
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Rating: 3 out of 5
Two problems with the delivery: I asked for a home delivery but it didn't take place, so I had to collect the parcel from the post office. Apparently a problem with colissimo in my area. So I paid more for home delivery, which I didn't get. Second thing: one of the puzzle boxes arrived very damaged, apparently dented by one of the other boxes. Otherwise, the products are exactly as pictured on the online ordering site.
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Rating: 3 out of 5
The products correspond to the order. These products were supposedly available for delivery within 3 days. Products ordered and charged to card on 101020. Received on 221020. 10 days delivery by colissimo is very expensive.
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Rating: 2 out of 5
I give 2 stars because disappointed I thought there was paint but not. I would not have bought them if I had had this information.
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Rating: 2 out of 5
I bought cement moulds. Unfortunately I couldn���t get the cement out so I felt it wasn�ï
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Rating: 2 out of 5
I bought six items on 19-09-20 under number 50AGD19ZL and received only five last week ! Three days ago I spoke to an English speaking lady of your customer service who told me that in your system only two items were sent to me????. According to you I should still receive three items while I am missing one Z6217 ( British 25lb howitzer) I was supposed to receive a refund voucher by mail but haven't received it yet! Your administration is apparently a chaos and you are totally not customer friendly!
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A
Rating: 3 out of 5
If you want to keep your customers, you'll have to keep up with the competition.
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Rating: 3 out of 5
Parts too small
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Rating: 3 out of 5
Effective for models, much less so for accessories such as expensive paint, and no choice but to go to the competition to find what you need to paint a model, and what's more, at an affordable price. Dom
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Rating: 2 out of 5
Time taken far too long despite two phone calls. The parts are confo
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Rating: 2 out of 5
If a product is not in stock, please indicate this. This will avoid the customer having to pay colissimo delivery charges because he is in a hurry.
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V
Rating: 3 out of 5
Received item Received item. Very long shipping time.
Response from 1001hobbies
Dear Mr Fernandes, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Rating: 3 out of 5
Received item Received item. Very long shipping time.
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Response from 1001hobbies
Dear Mr Fernandes, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Rating: 3 out of 5
No problem with this order, but a mix-up with the previous one...... Products displayed as being in stock but not ... and prices not really competitive....dommage...
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V
Rating: 2 out of 5
Got my model paints suuuper quick!! I am very impressed and I knew details of my shipment all along the way. Very satisfied. Products arrive in optimum shape. Reccomend this website wholeheartedly.
A
Rating: 2 out of 5
Wide range of models but prices higher than on other sites and waiting for restocking without knowing the restocking times. Unreachable by phone. Notifies only at the last moment when models are to be retrieved from stock.
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Rating: 2 out of 5
The instructions are very bad The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
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V
Rating: 2 out of 5
The instructions are very bad The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
A
Rating: 3 out of 5
Tres bien site sérieux dommage la livraison longueu
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V
Rating: 3 out of 5
Delivery time does not correspond to the information ?
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V
Rating: 3 out of 5
Great people to deal with.
A
Rating: 3 out of 5
Shipment arrived after two weeks times... Shipment arrived after two weeks times - payment included special courier charges. Too long time !
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Response from 1001hobbies
Dear Mr Amitai, Thank you for your feedback. We apologize for this incident. Unfortunately, you will understand that carrier delays are currently much longer due to health events and customs are perfectly blocking packages longer than expected. We strongly deplore this situation Thank you for your understanding, soon on our website.
V
Rating: 3 out of 5
Shipment arrived after two weeks times… Shipment arrived after two weeks times - payment included special courier charges. Too long time !
Response from 1001hobbies
Dear Mr Amitai, Thank you for your feedback. We apologize for this incident. Unfortunately, you will understand that carrier delays are currently much longer due to health events and customs are perfectly blocking packages longer than expected. We strongly deplore this situation Thank you for your understanding, soon on our website.
A
Rating: 2 out of 5
Hello I still have not received my package Rondineau Edd
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Rating: 3 out of 5
the last delivery was compliant long but compliant the compressor delivered with English instructions! very unpleasant
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Rating: 2 out of 5
Have not received package three weeks out so far. Cannot get any info as to whom the delivery company is ieUSPSFedEx UPS etc etc etc..I do have info that my package has arrived in the US???not impressed !
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Rating: 3 out of 5
The puzzles in the catalog are mostly unavailable, and this has been the case for quite some time. Too bad.
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Rating: 2 out of 5
Hello Disappointed by my purchase... I took an AV Iso DC output transformer! So this is my mistake... At a price of 4€ and 7€ shipping... Too bad for me... So be careful and precise when you buy. Otherwise, a very professional and pleasant welcome at
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