Customer reviews of 1001hobbies

Late delivery / no communication Placed my order about a month ago. Immediately received a mail saying order came through and they're working on it. Few days later another mail telling me package is being handled, should be on it's way soon. Since then not a single word of communication, no updates, nothing. Already two weeks late, all I got was a mail giving me a €5,- discount on the next order. How about finishing my current order first? Then we'll see if your ""services"" are required again.

Hello, confined people. O_An inconvenience for the customer is the change ..O_and by the way: my delivery address is rue de Vergnies in Ixelles and not chaussée de Bruxelles in Forest-(Belgium)..O_My mailbox is Hot and not Gl..O_The tracking""my account"" does not work ..O_Your ""Contact"" (in English..???).)something incredible does not recognize my mailbox Out(Hot) ..Until recently the packages arrived via Colisimo(more recently Mondial-Relay)and my invoices did not reach 150.eur ..O_For the last invoice it is all the more frustrating that you do not have half of my dem""not available currently""!!!.. I hope an answer from you.

Shipping leaves something to be desired even if you pay 15 euro for fast shipping (2 to 3 days) the order still hasn't arrived and that makes 10

Out of 12 pots ordered, 2 do not conform. I ordered a steel red and received a steel red pot with dark grey inside. The delivery time was very long, but in a complicated health period, no blame can be laid. Decu on the other hand of these errors for which I'll have to make a new order.

Order made on 40420. No news until 2304 today on 2404 they replied that the products I ordered are no longer available. I asked for a refund. It's not serial

I ordered a TRX4 CHASSIS KIT on 23032020 with mode in 3 payments. The package is supposed to have been shipped on 11042020. To date? A (bleep). Sent several emails with always the same answer: ""will arrive shortly!"" I'll tell you what will arrive shortly na nice complaint complete with compensation!!! But for what (bleep) reason do you give availability if you do not have the goods in stock? Poiho paid an extra fee for shipping with tracking but the site (courier used by you) does not show me the location of the package having as message : the package will be delivered there shortly!!! Can you explain to me then why it is showing as SHIPPED? I give you maximum next week as time then starts the communication by legal way!!!!! PS: I can't give more than 3 stars sorry! The central problem was first securing the sale and then calmly sending the kit once they had it in stock! Unprofessional..... I recommend you to change supplier and courier.

still not received my order announced for 09 or 10 april 2020 N° 292

I edit the review because I received the modelsima I feel that waiting a good monthafter placing an order with a not inconsiderable amount of money is an excessive time even in the days of coronavirus. Overall not very satisfied. Good luck

The order took about twenty days to arrive. Okay, it was covid19's fault. But they don't reply to the emails we send them, even though their answering machine promises very quick replies. I sent them an e-mail to complain about a bag of parts missing from the Concorde model box. No more response than when I asked about the status of the order. To collect the price of the order, on the other hand.

It's now been 16 days since I placed an order for Colissimo delivery 10 days since the parcel was supposedly dispatched but on the post office website my parcel has still not been entrusted Dessus for a first order.... I'm waiting to see in.

Couldn't track my order on the website or get in contact to find out what was happening, went onto Facebook and saw lots of people hadn't received their goods and got worried, almost 2 weeks before I received my goods so very expensive delivery charges in my opinion.

In spite of the problems of sending parcels I have received them all (2 small items of paint) in view of the many people who also have problems try other sites and do not buy on this site. Update 23042020: Parcel received, nothing to say about postal delivery. Update 22042020: I FINALLY have the tracking of the post it is on the way. I add a star for that. Update 21042020: I had @lisalaposte on twitter the post office does not have the package in its system. the support answers me today. Support (1001maquettes) Apr 21, 19:04 CEST Hello Don't worry, your order has been shipped. However, due to a reduced number of staff and a heavier workload, Colissimo only processes parcels 3 days a week. Your parcel may not have been scanned when it was received by Colissimo. It will be traceable again at the next delivery stage. Please be assured that the entire 1001hobbies team is mobilized to deliver your order as quickly as possible. Our hearts go out to you! Sincerely The 1001hobbies team In short, I'm still waiting. Order placed on 13042020 on 2 items of tamiya paint order prepared during the day on 13042020 package shipped via colissimo on 15042020 I receive this email to give my opinion the package v""Your Colissimo will soon be entrusted to us! It is being prepared by your exp"" at 19042020 I don't have my parcel yet.

Since April 7 order still pending no response billed and debited obviously Thank you for taking care of it is the least you can do

Since April 7 order still pending no response billed and debited obviously Thank you for taking care of it is the least you can do

delivery times very lo

Extremely disappointed I made two orders for about 300euros. The orders were both scheduled between the 14th and the 15th. Today is the 20th and still

Customer service was not responsive and did not follow the instructions given at the time of c

It took a little while to ship...but with this situation it is normal.

a little disappointed with this model of châteautroprice for what it is

I still haven't heard from my parcel ordered on 04042020 and which should have been dispatched by 07 at the latest. The post office says that the parcel has not yet been delivered by the seller, and the seller says that it's in the hands of the post office, so I don't know whether my parcel has been lost or not. I understand that the COVID-19 crisis poses a few difficulties, but such a situation is unacceptable: if your company is unable to provide the service requested, you need to be transparent with your customers! It doesn't matter if I'd been told it would take more than three weeks if you'd at least jo

The only valid reviews are those that are satisfied !!!! And those who are dissatisfied (many!!) are not validated and do not appear? My order of 500 euros has been debited, no news of progress on my order placed on April 7th! This is an outrage. To cash the money all goes well for news of his order where it is she is indispo? No news, it's a disgrace!!!! And their number is unavailable

The only valid reviews are those that are satisfied !!!! And those who are dissatisfied (many!!) are not validated and do not appear? My order of 500 euros has been debited, no news of progress on my order placed on April 7th! This is an outrage. To cash the money all goes well for news of his order where it is she is indispo? No news, it's a disgrace!!!! And their number is unavailable

Top of glue bottle was not secured half of the contents where lost in transit.

One of the things I ordered does not correspond to the picture on the page: 49606 it was soldiers with mortars and mortar shells and in this box there is nothing like it.

Not great, communication is poor and the phone number doesn't work! Sent a email asking where my model was as the delivery was taking forever. Response was slow, they eventually got back to me with a brief message that was not massively helpful. They have to ship items from their warehouse in Normandy which they don't show on the website very clearly.

Good afternoon I have been waiting for the order for almost 1 month. I would appreciate some kind of communication or a REAL delivery time. Thank you

About the shipment it said by April 4-5 instead it arrived after Easter 10 days later than the day indicated. Regarding the products I didn't expect them to be light paper because they looked like cardboard and then they are all to be cut while so many others are already shaped. The model pieces do not cohere well and I respected the measurements given by the dashes and lines. The cost is excessive compared to the quality of the product because in fact it is 25 printed sheets and you don't know how it can cost as much as 29 euros. There are many other far more detailed cardboard models at a lower cost. That said, I have fun doing it anyway so a sufficiency I give it. But I will get more models from other brands and then I will make the price-quality comparison.

I'M LOOKING FOR MY PARCEL? THANK YOU

One week I am now waiting for my parcel no news from you or the post office no mail since last Friday I hope for a little more communication

Quite disappointed. Order placed on March 28, order being processed since April 08 and still nothing received... Even though all the items in the order were available... No information, nothing. I know times are hard, but still...

website (in my opinion) not clear

Disappointed as parts took ages to arrive because one part was missing. Finished my model using alternative paints before my order arrived.

in spite of the confinement the delay is very long especially when you announce parcel dispatched and at the end of one week colissimo announces parcel always to you and I wanted on my order to take product in stock and there at the end of some week you announced to me out-of-stock of a good part of order not of problem you had just sent a message there is little to say to me of the delay.I went back to a competitor for my paints and models cocktail distribution 2 the no problem fast shipments for me I know its hard already started to make updates in your stock and given the 2 purchases large enough for me a small commercial gesture from you would have pleased me for the wait fortunately that you are not the only ones on the market apart from that nothing to complain about your catalog despite these small problem I think continue to pass to you I hope to have an answer from you good evening to all the team and I hope to see you soon!

I have not yet received a parcel that was scheduled for 2-day delivery. The parcel was picked up 1 week after the order was placed. No worries in view of the events but just communicate what is done.

Order placed 1 week ago but no news since. I've written 2 emails with no reply... So I placed an order with another service provider and I will send this one back. Domm

I know it's not your problem but it's been shipped since April 3rd and it's the 13th and I haven't received the package...I guess this situation slows down the shipping.

I haven't received the parcel yet!

Purchased this kit to pass time to be honest the cost is to high for the quality of the model instructions zero certainly not for a first time attempt at model making and I can���t understand why the transfers included swastica Marking on a British W II aircraft on an over all recommendation I wouldnï

Disappointed We thought there were characters and no. What's more, a building block was forgotten in the box. For the price it's

Moderate because of the long learning time and we hope today ! 11 days and only a message that it is coming After having sent an email to ask where the package was we got an answer in French with an attachment in Spanish Now I speak both languages well to excellent and answered in French But anyway we have received a response which is positive We are waiting the package should come today If it is not there we will contact you Regards EJ Ostwald