English 
M
Rating: 3 out of 5
I paid for express delivery, but it took almost six days and I live in Paris. I wanted to receive the models before the long weekend.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2 and 3 stars
Reset filtersL
Rating: 3 out of 5
The box arrived unwrapped and damaged and it was for a gift
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D
Rating: 2 out of 5
Incomplete order received with a 2-month delay between the order and receipt. Quality material received in perfect condition. So very good but very, very slow.......
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E
Rating: 2 out of 5
Ordered on April 27, 2025, we received our package at the beginning of July: disappointment for us and our grandson! Not sure about placing another order: we'll see!
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R
Rating: 2 out of 5
not happy about the so-called bug on my order and not being contacted, it's up to me to call you because I have no news about my order even after contacting by email
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J
Rating: 2 out of 5
The product listing states that paint and glue are missing, which is okay. The big problem is that the sails are missing. Extremely disappointed for a first purchase.
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S
Rating: 3 out of 5
Forgotten pre-order from which a very long delay. Finally delivered, all is well.
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C
Rating: 2 out of 5
Package well received, but very damaged, folded in half to fit into the box
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S
Rating: 2 out of 5
Paintings ordered in mid-April and announced in stock but actually not available, finally received in mid-July... In the meantime, guarantee received in May for a delivery within 10 days... Not the slightest explanation from the company? On the other hand, the phone contact has always been friendly.
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B
Rating: 2 out of 5
Communication is poor to bad. Book ordered. Had to inquire where it was. Answer: reprint. Then nothing again. Again sent an email asking if it had arrived. Then only a message that it was being connected. Not customer-friendly.
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G
Rating: 2 out of 5
The product meets my expectations but I am extremely disappointed with the delivery times. I ordered more than a month in advance of the recipient's birthday and I still received it almost a month late from the said date.
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L
Rating: 3 out of 5
Product okay and compliant. But a very, very slow delivery. Too slow to receive an item that was in stock. Too bad.
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F
Rating: 2 out of 5
Hello, on an order of 5 products, a one-month delay for receipt, while on the site everything was available, 2 out of 5 products do not conform to the order, impossible to reach someone by phone, and I still don't know what to do with the non-conforming products.
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R
Rating: 2 out of 5
Products are great, but delivery took 6 weeks instead of the next day while everything should have been in stock!
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E
Rating: 3 out of 5
A fast delivery indeed, but the package arrived damaged and the item had no protection. Fortunately, my Don-chan arrived without defects at least.
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E
Rating: 3 out of 5
Quite mixed with the experience. The availability of items is overestimated. Moreover, I was disappointed with the Hät products whose quality is questionable. Of course, the site does not mention this. A merchant also has the role of advising, here this is not the objective. Too bad.
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P
Rating: 2 out of 5
Birthday gift delivered after the scheduled date, so after the party. Little interest.
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A
Rating: 2 out of 5
Damaged box for my first pop figure Delivery delay for the 2nd (about 4 months)
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V
Rating: 3 out of 5
Delay in delivery
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J
Rating: 2 out of 5
I had problems adding products to the cart. They answer the phone whenever they feel like it. Very long delivery time, almost a month. The order arrived incomplete. They processed the return of the item they had not sent, but without any explanation or apology.
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O
Rating: 3 out of 5
product "available", but almost 1 month to receive it
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M
Rating: 2 out of 5
I wanted to modify/cancel my order but no one responded to me in 1 week (by email and phone). Customer service non-existent.
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S
Rating: 3 out of 5
The product arrived in excellent condition, however, even though it was marked for same-day shipping, the product took much longer than expected, more than a week after the estimated date when selecting the shipping method. I would buy again considering that the shipping takes longer.
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X
Rating: 2 out of 5
Nothing to say about the website experience, it's with the delivery that everything goes wrong.. Chronopost is no longer a reliable delivery system (in my case, change of pickup point without reasons or my consent). I know that I will not order again on the site with this delivery service.
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D
Rating: 3 out of 5
Almost 2 months to receive a supposedly in-stock package, is that normal??? As a loyal customer, I remain disappointed...
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J
Rating: 2 out of 5
A box is missing and a product description was not accurate....
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Response from 1001hobbies
Hello Sir,
Thank you for your comment.
To better understand the problem, we invite you to send us photos of the product with the missing elephants. We will then be able to offer you an appropriate solution.
However, regarding the HAT8067 box, the product was sent in a second package to avoid further delaying your order.
Remaining at your disposal,
Best regards,
1001hobbies
Thank you for your comment.
To better understand the problem, we invite you to send us photos of the product with the missing elephants. We will then be able to offer you an appropriate solution.
However, regarding the HAT8067 box, the product was sent in a second package to avoid further delaying your order.
Remaining at your disposal,
Best regards,
1001hobbies
M
Rating: 3 out of 5
Waiting time a bit too long, one of the two products was missing
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P
Rating: 2 out of 5
Order received partially after 1 month of waiting. For the next steps, the expected delivery date keeps getting pushed back.
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Response from 1001hobbies
Hello Sir,
Thank you for your comment.
We understand your dissatisfaction. However, as a commercial entity, we have already shipped the first available plane and then took care to send you the second one the following week, on June 19, 2025.
We note that you have received both planes and hope they meet your satisfaction.
We regret this processing delay and would like to remind you that a change in logistics provider has caused some delays in the shipping and receiving of orders. However, the situation has improved, and we are now up to date.
We invite you to test our services again and remain at your disposal.
Best regards,
1001hobbies
Thank you for your comment.
We understand your dissatisfaction. However, as a commercial entity, we have already shipped the first available plane and then took care to send you the second one the following week, on June 19, 2025.
We note that you have received both planes and hope they meet your satisfaction.
We regret this processing delay and would like to remind you that a change in logistics provider has caused some delays in the shipping and receiving of orders. However, the situation has improved, and we are now up to date.
We invite you to test our services again and remain at your disposal.
Best regards,
1001hobbies
B
Rating: 2 out of 5
Too long waiting time to receive the package
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Response from 1001hobbies
Hello,
We apologize for the longer than expected waiting time regarding the receipt of your package. We completely understand your frustration and offer our apologies for this incident.
We would like to clarify that the mention "Available" means that the products are available from our supplier, while the mention "Shipped today" indicates that the products are in stock in our logistics warehouse.
In general, products available from our suppliers arrive at our warehouse within 1 to 2 weeks, before being shipped to your address.
We remain at your disposal for any further information.
Best regards,
1001hobbies
We apologize for the longer than expected waiting time regarding the receipt of your package. We completely understand your frustration and offer our apologies for this incident.
We would like to clarify that the mention "Available" means that the products are available from our supplier, while the mention "Shipped today" indicates that the products are in stock in our logistics warehouse.
In general, products available from our suppliers arrive at our warehouse within 1 to 2 weeks, before being shipped to your address.
We remain at your disposal for any further information.
Best regards,
1001hobbies
D
Rating: 2 out of 5
Delivery took way too long…
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Response from 1001hobbies
Hello,
We are sincerely sorry for the delivery delay you experienced.
Our warehouse has recently relocated to improve our logistical capabilities and long-term service quality. Unfortunately, this transition may have caused some delays in certain shipments, and we apologize for that.
We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team
We are sincerely sorry for the delivery delay you experienced.
Our warehouse has recently relocated to improve our logistical capabilities and long-term service quality. Unfortunately, this transition may have caused some delays in certain shipments, and we apologize for that.
We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team
M
Rating: 2 out of 5
Significant delay in delivery...
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Response from 1001hobbies
Hello,
We are sincerely sorry for the delivery delay you experienced.
Our warehouse has recently relocated to improve our logistical capabilities and long-term service quality. Unfortunately, this transition may have caused some delays in certain shipments, and we apologize for that.
We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team
We are sincerely sorry for the delivery delay you experienced.
Our warehouse has recently relocated to improve our logistical capabilities and long-term service quality. Unfortunately, this transition may have caused some delays in certain shipments, and we apologize for that.
We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team
B
Rating: 2 out of 5
Poorly prepared package, no protection inside
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Response from 1001hobbies
Hello,
We are sorry to learn that your package was poorly prepared and lacked protection inside. This is not the level of service we wish to offer.
If you haven't done so already, we invite you to contact our customer service at the following address: [email protected]. We will do what is necessary to resolve this issue as soon as possible.
Thank you for your feedback,
The 1001Hobbies team
We are sorry to learn that your package was poorly prepared and lacked protection inside. This is not the level of service we wish to offer.
If you haven't done so already, we invite you to contact our customer service at the following address: [email protected]. We will do what is necessary to resolve this issue as soon as possible.
Thank you for your feedback,
The 1001Hobbies team
M
Rating: 3 out of 5
A bit of delay on my order but satisfied.
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Response from 1001hobbies
Hello,
Thank you for your feedback and your understanding despite the delay.
This delay is related to the recent relocation of our warehouse, an important step to improve our logistics and better serve you in the future. We are glad that you are still satisfied with your order.
Looking forward to seeing you again soon at 1001Hobbies!
The 1001Hobbies team
Thank you for your feedback and your understanding despite the delay.
This delay is related to the recent relocation of our warehouse, an important step to improve our logistics and better serve you in the future. We are glad that you are still satisfied with your order.
Looking forward to seeing you again soon at 1001Hobbies!
The 1001Hobbies team
P
Rating: 2 out of 5
Received the wrong item, wrong item to return and awaiting correction.
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Response from 1001hobbies
Hello,
We regret this incident and sincerely apologize.
A return slip has been issued to correct this error. As soon as we receive the package, we will proceed with your refund.
We understand your disappointment and regret this incident. Rest assured that we are doing everything possible to prevent this from happening again.
Best regards,
The 1001Hobbies team
We regret this incident and sincerely apologize.
A return slip has been issued to correct this error. As soon as we receive the package, we will proceed with your refund.
We understand your disappointment and regret this incident. Rest assured that we are doing everything possible to prevent this from happening again.
Best regards,
The 1001Hobbies team
R
Rating: 2 out of 5
You made the same mistake twice on my order, it does not match what I ordered.
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Response from 1001hobbies
Hello,
We are sorry to learn that your package was not the correct one. This is not the level of service we wish to provide.
If you haven't done so already, we invite you to contact our customer service at the following address: [email protected]. We will do what is necessary to resolve this issue as soon as possible.
Thank you for your feedback,
The 1001Hobbies team
We are sorry to learn that your package was not the correct one. This is not the level of service we wish to provide.
If you haven't done so already, we invite you to contact our customer service at the following address: [email protected]. We will do what is necessary to resolve this issue as soon as possible.
Thank you for your feedback,
The 1001Hobbies team
F
Rating: 2 out of 5
I received the order I placed after only.... 2 months of waiting.
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Response from 1001hobbies
Hello,
We sincerely apologize for the delivery delay you experienced.
Our warehouse recently moved to improve our logistics capabilities and long-term service quality. Unfortunately, this transition may have caused some occasional delays in certain shipments, and we apologize for that.
We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team
We sincerely apologize for the delivery delay you experienced.
Our warehouse recently moved to improve our logistics capabilities and long-term service quality. Unfortunately, this transition may have caused some occasional delays in certain shipments, and we apologize for that.
We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team
S
Rating: 3 out of 5
I find that the delivery time is way too long, almost 14 days, it's not normal just for model glue.
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J
Rating: 3 out of 5
"Vintage" product. If I remember correctly, the castings were better made back then. I don't recall having to redo all the contours of certain figurines whose plastic was excessively oozing.
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P
Rating: 3 out of 5
Adhesive labels impossible to remove obscure the reference on Tamiya paints.
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K
Rating: 2 out of 5
Hello, my order took more than a month to arrive while the product was available at the time of my order. And then it was no longer the case.
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Response from 1001hobbies
Hello,
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics warehouse.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its reception at the warehouse was delayed, which unfortunately impacted the processing of your order.
We once again extend our sincerest apologies for this inconvenience.
We hope, however, that the product you received fully satisfies you!
1001hobbies
Best regards,
1001hobbies
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics warehouse.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its reception at the warehouse was delayed, which unfortunately impacted the processing of your order.
We once again extend our sincerest apologies for this inconvenience.
We hope, however, that the product you received fully satisfies you!
1001hobbies
Best regards,
1001hobbies