Customer reviews of 1001hobbies

Bad information and arbitrary phone reception when I expressed my desire to return the product.

My original order was apparently lost in transit by Colissimo. It wasn't 1001 Hobbies' fault, of course, but it took over 2 weeks and several emails before a replacement was sent to me.

My order was supposed to be dispatched in 2 to 4 days (yes, I did read the delivery times when I placed the order...despite the question marks...). We are now at 20 days and the order is being prepared. In the end, it won't be for my son's 12th birthday, but for his 13th :) with the added bonus of a poster that should make up for the disappointment. Will the order ever arrive?...Ã

Out of 2 cans of hobbinox paint ordered, one was empty of gas.

Delivery error. The item I wanted was not available. I was reimbursed but had to insist for an explanation. I didn't get any clear information on the use of the other product I received and was told to keep (a spray but for what exactly).

bonjourje vous avez mis une note moyenne suite à un problème de teinte qui n'est peu peut-être pas votre faute.en effet j'avais commandé entre autres un noir mate de la marque humbrol bien estempillé matt33 sur le pot.mais c'était en fait un noir brillant.cordial

Accidentally created an order tried calling no response on either USA number. Sent an email got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure sounds great. Except that I got a notification from the delivery company saying that my package is still arriving and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW their website changed the price from $20 on like 4 payment screens to $140 on the very last payment screen for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least it doesn't feel like their customer service works very hard to make things right.

Order placed on 2301 it is now 3001 and still being processed!!!! When will it be delivered? Apparently I'm not the only one!

order the 19122019 received the order on 24012020 disappointed for the delivery after 1 month more i had to phone several times very disappointed not normal to wait so long

To improve the waiting time for L arrival of orders for the rest ok.

Too expensive.... much too expensive In comparison with other French sites I find the motorcycle models even ref 40€ More expensive at 1001 hobbis example on the Yama

My products were delivered but poorly packaged breakage and a scale error in a product and waiting for my next order still no news after having it a s

Zero satisfaction I found an interpreter to be able to understand what was being ordered but nothing at the end after a long wait the product arrives but it is not what was requested I don't think I will place more orders

I feel kinda ripped off I paid 65€ for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....

The advert talks about fast delivery and advisers at your service... Ordered on the 10th, received on the 24th, is this a fast delivery? Called N""conseillers"" to ask for a quote (compressor material etc...) I was told to send an email. Email sent on the 13th, no reply to date. Is this advice? Advertising is good... doing what the ad promises is better

I feel kinda ripped off I paid 65€ for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....

Ordered with express delivery. After waiting for the parcels arrival for more than three days I amailed to be told it was sent standard. Although I have been reimbursed the difference.

Order and delivery problems

Very helpful staff 100% model dispatch and postal service. Thank you

Bonjourje regrette beaucoup d'avoir pris la peinture revell chez vous car les petits pots en carré c'est vraiment pas pratique a ouvrir je n'en reprendirai quelle idée de faire des formes comme ça désolé de ce compromis cordial

Service rapide et fiable vers le Royaume-Uni

delivered later than planned

I am satisfied that 1001 maquettes has corrected the situation, but it is inconceivable that such""errors"" should occur.

I paid €22 for express delivery (1-3 days as stated) and waited 3 weeks for the parcel. Annoying when it comes to a Christmas present. I also received no apology or money back. Lg Claudia

There is a lot of choice on this website. However, out of 2 orders placed, one arrived with a delay and the second, placed on December 13, was marked available within 5 days but had not yet been sent on December 23. I requested a cancellation by phone and was asked to send an e-mail. I sent an e-mail. Since then, nothing. On all serious sites, a refund for an unpaid order paid via Pay Pal is instantaneous, max. 24 hours. In this case, it's been 2 weeks. It's sad because the catalog is nice but I'll go elsewhere because the trust isn't there. I've taken note of your reply, thank you, and that's indeed what I did. I obtained a refund via Paypal. I hope you will improve things

Ordered an item on Dec. 16 today Jan. 7 has still not arrived.

It took them more than a month to deliver it. Another thing is that the units meet my expectations. And for that I congratulate them but not with the service which I consider very bad. Regards

In my opinion, you should improve the info for non-professional customers who need support in choosing products

Nothing to say about 1001 Hobbies who graciously gave me a discount. On the other hand, Mondial Relay is not up to scratch: in total, delivery 15 days after my order: 1 week to attempt a 1st delivery BUT THE POINT RELAIS IS NOT IN SERVICE (this is not my responsibility) then a 2nd week to deliver to the new Point Relay. If you have service agreements, you must sanction them. I don't have the possibility of doing so, which is my responsibility.

I WAS HAPPY WITH GETTING THIS MODEL THAT WAS 6 YEARS OLD AND NOT EASY TO FIND IN UK/EUROPE, BUT THE PACKAGING NEEDS TO BE IMPROVED.THE PACKAGE ARRIVED OPEN AND THERE WAS A LACK OF INTERNAL WRAPPING AND THE BOX WAS NOT TAPPED UP WITH CORRECT OR SUFFICIENT TAPE. THIS COMPANY MUST IMPROVE ITS PACKAGING IF I WAS TO BUY ANOTHER PRODUCT

Delay too long parcel expected december 28 arrived expected d 2

On my second order, I waited a long time without it being indicated on the site that 2 models I had chosen were not in stock.

Great difficulty in meeting delivery deadlines

Robery... Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.

The product itself is flawless and the delivery (time) was great. But it can't be that a puzzle is delivered in such an oversized package! About environmentally friendly etc. This made us very angry!

Robery... Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.

Delay too long and packaging perfectibl

Fast and good service quality construction box mediocre

Satisfied with what? What package? 2 weeks I'm waiting and on top of that you charge 7.99 euros for delivery!!!

First of all, I'd like to make it clear that this comment is not a gratuitous slap in the face. Moreover I put a not""moyenne"". Order placed on 281119 parcel picked up its day of arrival is 211219. I already know what you will re"" product in delays long"" ""you chose mondial relay it takes more temp"" etc... So yes, but the long""" delivery time was 7 to 9 working days. If you count 5 working days per week, that's two weeks at the most. However, the parcel was delivered to Mondial Relay on 1612. We're well beyond that. Honestly, you do a decent job, the parcels are well packed, the rates are decent, and there's always someone on the end of the phone if you have a problem. But if you don't get a better grip on your supply chain for certain products, you're going to have to do something about it. Almost 1 month for delivery is a long time. Understand that other, more reliable and faster circuits exist, even if they are a little more expensive. If you can't keep up, you might as well stop offering these products: the inevitably negative feedback hurts your image, so what's the point? Very cordial