Customer reviews of 1001hobbies

First of all, I'd like to make it clear that this comment is not a gratuitous slap in the face. Moreover I put a not""moyenne"". Order placed on 281119 parcel picked up its day of arrival is 211219. I already know what you're going to say"" product delays long"" ""you chose mondial relay it takes more temp"" etc... So yes, but the long""" delivery time was 7 to 9 working days. If you count 5 working days per week, that's two weeks at the most. However, the parcel was delivered to Mondial Relay on 1612. We're well beyond that. Honestly, you do a decent job, the parcels are well packed, the rates are decent, and there's always someone on the end of the phone if you have a problem. But if you don't get a better handle on your supply chain for certain products, you're going to have to do something about it. Almost 1 month for delivery is a long time. Understand that other, more reliable and faster circuits exist, even if they are a little more expensive. If you can't keep up, you might as well stop offering these products, as the inevitably negative feedback will damage your image. What's the point? Very cordial

I made 2 orders the first of December 10 still in preparation I doubt to have it before Christmas the second delivered about 4 days later

Good condition but delivery time very l

Rampzalig! Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!

Rampzalig! Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!

Na enige vertraging vanwege stakingen bij de Franse post mijn bestelling toch snel gearriveerd en het ziet er piekfijn uit.

I did not receive the promised poster because of the wait.

Slightly long delivery times

in one of the boxes there has certainly been a mix up the riders are moulded in blue plastic and the horses in light brown the result is that the riders do not fit well on the horses and one horse is bent.

Error in order the expenses of return are with our load dommag

The packaging was substandard

Good quality product, price way above market... Delivery dates not respected

impossible to obtain the exact list of paints required for a model. It would be simpler to propose them when ordering the model - your system is too complete.

my order was well received with speed but the only drawback was a pile of dust on the packaging boxes I had the impression that it came out of an attic

A choice of products that met my expectations, but the site is more expensive than others for the same products.

I haven't ordered enough to judge the quality, although Tamya no longer has any proof to give. But as far as the shop is concerned, I'm still waiting for an answer to a question I asked two months ago12. And in terms of speed .... package ordered Friday evening It's Tuesday and I still don't have an order tracking system. If you're looking for

Site too slow, difficult to place an order

Delivery late and packaging damaged but product conforms.

Problems on the website. No list of delivery points but an error message. No possibility to cancel an out-of-stock product line because of a computer error message. You get the feeling that the site isn't finished or badly tested. On the other hand, after a phone call, the responsiveness was very good. I got the products on time

Time between order and shipment 25 days. 3 calls and no apologies and no loyalty details.

Order shipped late and delivery is also taking ages The package has already been shipped 8 days late and now I am also waiting an additional 7 days before it is delivered and I still have not received the package This is very frustrating

Actually the order went fine the delivery however did far too long almost 4 weeks after the package was delivered Should mi really be within two weeks

The relationship between the price of shipping and handling and the time it took to receive it is very good.

On your website promotion you write:"" Our new-generation logistics platform guarantees fast, secure shipping of your orders. This is inaccurate, because I'm on my fourth or fifth order, and I've had to wait much longer than the time indicated when I purchased online. One of these orders even took over a month to arrive. Only one of my orders arrived quickly. As far as I can see, I'm not the only one of your customers to complain about this problem, and you need to improve da

The products delivered correspond to the order. But the delivery was first indicated to me in a place where the parcel was not located... and three days later in a place where the parcel was not located.

Parcel still not received order on the 11th and here we are on the 20th shipped on the 12th gr.

Price a little higher than the competition. Website could be improved (search function) Long lead times and lack of information when receiving a return For the rest, nothing to complain about.

After a month I am still waiting for my order to arrive. I don't quite understand the problem

Delivery much too long 10 days between order and delivery.

15 DAYS FOR 1 ORDER MUCH TOO LONG

long lead time between order and delivery

Delivery times are abnormally long, over a week, and do not correspond to what is advertised on the site. On the other hand, the charge is immediate. Which I don't think is legal, since we're being charged for a product that doesn't come out of the box.

The paints delivered are not diluted >>Humbrol Enamel mat (REF 60) I will only order Tamiy from now on.

This is now the third model I have bought from you. Model 1 Le Gladiateur is missing the steering wheel. Model 2 Carthagenian Ship is missing the half moons of the mast tops Model 3 Gallon 1600 there is no thread for the shrouds. I would consider suspending the orders Best regards M.Dohnke from Spremberg

Disappointed with the delivery time: my birthday present arrived too late.

I ordered a model of the Concorde for my grandson: Noé Kerrien 20 Rue du Phare Ploumanac'h. I reported by e-mail last week that he had received two plates number 3 and not plate number 4. Since no news. It's not serious. The child is very disappointed and the model cannot be finished. Sincerely

The delivery time was too long.

Very long delivery time order for 2810 still undelivered this 5

Some colors looked different and when I received them they were identical I'm disappointed Number 17

I received a package with a part that was broken The front of the van was torn Customer service is difficult or impossible to reach Tuesday, November 5 Here is my reply :- An e-mail was sent and I did receive notification that it was received and that I should expect a response soon So far I have had no response to my request to call me HKiefer 00-31-20-62333087