Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 2 and 3 stars

Reset filters
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 04/08/2018
I am half satisfied 2 purchases do not match what I requested.
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 03/08/2018
Order: German Navy painted 2WK 51 figures... from Revell (02525) The figures are not painted - the description is absolutely misleading. For the colors you have to pay another 25- € and it is an immense work!!! According to the product information, the material is very harmful to health - you shouldn't actually touch it.... Positive: Very large variety of figures!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/08/2018
One of the two tamiya super liquid glue caps was slightly open. No spillage but strong smell on delivery The German radar Fug 220 mr48027 is listed on the delivery note but not present in the
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2018
I had to contact customer service several times to get a decent answer.
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 21/07/2018
Missing order 135567 from 6/29/2018 Missing order 135567 from 6/29/2018. Checked and showed it was shipped but not received. David Hallas.
Response from 1001hobbies
Dear Mr Hallas, We apologize for the inconvenience. We send you the order once again. Yours sincerely, The team 1001modelkits
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/07/2018
Missing order 135567 from 6/29/2018 Missing order 135567 from 6/29/2018. Checked and showed it was shipped but not received. David Hallas.
Translated reviews
Response from 1001hobbies
Dear Mr Hallas, We apologize for the inconvenience. We send you the order once again. Yours sincerely, The team 1001modelkits
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/07/2018
Very disappointed with my last order, which was shipped more than a week after I bought it, even though my order was supposed to be shipped within 24 hours! For the first time, very little information from 1001 maquettes on the progress of my order.
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 19/07/2018
Feigns short delivery time
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2018
Delivery time with mondial relay unacceptable
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2018
The box for my parcel arrived damaged and I was supposed to receive a poster. It was missing. It's not the 1st time I've ordered from 1001 maquettes, but this time I was very disappointed.
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 14/07/2018
unfortunately a long delivery time
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/07/2018
Hello Navigation on the site a little difficult. Limited choice of 3945 warplanes. And delivery time a bit long. Satisfai
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2018
2 items ordered 1 compliant the other not. I've been waiting too long for the item I ordered to be sent to me. Multiple emails, no phone calls, inconsistent answers from one to the other. Very
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2018
I hesitated between two and three stars. Two deliveries and two problems: part failed to mold and model opened and incomplete. The plus is the reactive contact by e-mail. The disadvantage is the time it takes to get a reply.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2018
Hello, I've already expressed my dissatisfaction with the colors you recommended - we all make mistakes. Yours faithfully Patrice SAUN
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2018
Quality puzzle, lots of choice, too many out-of-stock items. But paying 7€ for delivery in 6 days is unacceptable. I don't know if I recommend
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/06/2018
Unfortunately very long delivery time. But everything else ok.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/06/2018
Could have received my product sooner... Could have received my product sooner from another supplier.
Translated reviews
Response from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 29/06/2018
Could have received my product sooner… Could have received my product sooner from another supplier.
Response from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2018
Order arrived on time: a fockker dr1 triplane and a stamp at 172. But these planes are really too small at this scale. 1001 maquettes should warn the customer. The 142 scale would have been more appropriate. The revelle brand should also have some.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2018
My order was blocked for a very long time because of a missing item. I had to cancel and place another order excluding the item in question. Everything turned out fine, but it was a waste of time. I also often buy on other sites and I notice that your prices are quite high compared with the competition, but above all that your delivery times are longer. Having said that, I like the wide choice and above all your after-sales service, which is really great. You have to
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2018
Processing and dispatch within 48 hours .regular site monitoring. Alas alas alas a nullissime carrier. I chose a relay point which finally will not be available. So I choose a new delivery point which will also be unavailable! I finally called. I was offered a relay point in a nearby town, but it was difficult to get to. Finally, there is a relay point but it's not visible on the internet. I validate it. Then no more news. I finally called again. Ah well, the parcel will be taken care of (well yes, it was left on standby... an oversight on the part of the site or the carrier?). This evening I got an e-mail saying that it had been delivered. It's 10 days late. I was expecting it for Father's Day
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2018
Parcel made with care very good follow-up but time of preparation of the parcel much too long on three orders 2 had a time of preparation higher than 1
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 24/06/2018
Processing and delivery takes too long !!! (bank transfer) 1item packaging damaged (carton torn open) !!! Knödler
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2018
Hello Second order and always this problem of duration to carry out a delivery Order placed the 1107 and will be delivered between the 28 and 3007 3 weeks to honor a paid order. Isn't this a bit
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2018
Delivery time far too long: order placed on June 5, received on the 19th. Hardly better than the Chinese 14 days against 21 and if I put the price in the balance ... there is no photo. Good-quality packaging, parcel arrived undamaged. It's
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2018
wind all you need for the models but 2 weeks for delivery
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/06/2018
Dissatisfied because for a package that should arrive in 4 days ordered and paid on June 12, 2018 we are June 20 and the package has still not left""entrepots"" de Normandie !!!!!! And when we ask to speak to the manager as of course he is absent !!!! I won't be ordering from this site again. It's a pity because for once I was happy to be able to order in French.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2018
For the products no problem but the delivery time is rather long.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2018
Very good products, but the downside is the delivery time, which is longer than expected.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2018
Slow delivery, 5 days, fairly expensive postage and a dry can of paint - in short, I was disappointed with my purchase.
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 15/06/2018
Delivery took too long. No info without request Product as described
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2018
1st order: perfect (packaging lead time) 2nd order: lead time: perfect packaging: nil, unworthy of a professional: the box containing the model (made of very light cardboard) was simply wrapped in black plastic film and arrived completely flattened, with some elements even detached from their support ... Fortunately, it wasn't for a professional.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2018
Hello Mr Leroy Sylvain My opinion: parcel received in bad condition cardboard very damaged when I saw that I said to myself that the model is broken Fortunately not but I doubt that I make another order if it is to receive parcels half
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2018
Everything is fine: packaging except for the delivery time, which is too long.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2018
Second order always the same problem I order a product shipped within 24 hours and after 4 days the order is still being processed. It's a shame, especially as I'm paying DHL to receive it quickly.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2018
Excellent service and on time. Just one downside: I had made a comment in the reserved part of the order. There was no reply.... Order: UQ4
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2018
As a first-time customer As a first-time customer, not overly impressed. Despite all my items being listed as 'in stock, dispatched within 24 hours' the order sat for nearly two weeks awaiting shipment. When I queried why it was so slow it was finally dispatched. As to why it was so slow I wasn't told.
Translated reviews
Response from 1001hobbies
Dear customer, The delay is due to the several public holidays of May. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/06/2018
As a first-time customer As a first-time customer, not overly impressed. Despite all my items being listed as 'in stock, dispatched within 24 hours' the order sat for nearly two weeks awaiting shipment. When I queried why it was so slow it was finally dispatched. As to why it was so slow I wasn't told.
Response from 1001hobbies
Dear customer, The delay is due to the several public holidays of May. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/05/2018
Delivery time is too long but the price is the lowest.
Translated reviews