Customer reviews of 1001hobbies

I do not understand why it should take several days between 'order and shipping otherwise everything ok

DELAY NOT RESPECTED Purchase on 702 at 11h44 processed on 802 at 9h17 sent on 802 at 18h41 and today on 13 STILL NOTHING! At the time of purchase specified 24h to "" The delivery time is 1 to 2 days"" Delivery and processing fees €699 EUR anyway

The goods were ordered a week ago and have not yet arrived, but the email in which I am asked for an evaluation has already arrived ? Where is the mistake? I assume that the goods will be ok because you can't do much wrong, but more than a week delivery time is a lot.

Products as described with top prices. It's a pity that all this is spoiled by a delivery service that is below par: 8 working days is unacceptable.

Hello I ordered a 4x4 car in beige and I received in black without asking me my opinion Moreover it was for a birthday the 02.02.18 I ordered in advance by saying that in France that arrives quickly Of the fact I did not receive the day which was necessary. Je suis désolé e

The delivery time... Much too long! The parcel arrived safely....Only one small problem... I've just been to another site where I was offered the same item I ordered from you on JANUARY 10, i.e. the LONDON ROUTEMASTER BUS at a price of 39.99 euros, whereas it was invoiced to me at 79.99 euros! I wanted to let you know. Sincerely Ja

Bought a set of twelve small metal airplanes but there was only one inside the package so I contacted the company for an explanation. There was an error on the site on their part that was not clear so they were giving me a voucher of Eur. 500 but in my opinion they had to give me back the shipping costs and the amount I paid for the product because I was not interested in the voucher!!!

Very pleased with the service 1001 Modelkits delivered. Everything spot on.

Very good product. Just a big problem with shipping. I.e.: Order on 2301 Prepare on 2401 Give to the carrier on 2601 (why wait 2 days to give the package and not the same evening) Deliver to the relay point on 2701 For me a loss of 2 days between preparation and shipment in

is sorely lacking in explanation.

Order received in a honeycombed pouch the package was flattened why don't you send the package in a cardboard box . very

Order placed with models supposedly in stock and marked shipment within 24 hours. I received it more than a few days later and it's not La Poste's fault. I've since found another site where prices are much lower.

I had to wait too long for the article to reach me until 30.01 is not yet delivered

Suggestion on packaging improvement. Communications were excellent. Shipping time was good. The quality of the item-decal set for an airliner-is very good. The decal set is very complete. The painting diagram is a plus. The set came inside a zip-lock bag. My only complaint and why I gave only four (4) stars is that the packaging could be improved: There is creasing damage to one part of the decals. I think this will still apply OK but time will tell. Not trusting to only a padded envelope but adding a piece of card stock inside the envelope would be a way to reduce possibilities of postal services transit damages.

Satisfied with our order but a pity that it took several messages of complaints in order to obtain our complete order from the first c

My last two orders were very good both in quality and speed. But the previous order never arrived. I communicated it to 1001 maquetas but they never gave me any solution.

Good registration and dispatch times, but logistically too long for order preparation: from January 12 to 18 for a 2 kg parcel (4 pcs).

Product ordered on January 15""shipped within 2"" I still haven't received anything. We'll have to see about using more efficient delivery people...

Too little product information before ordering.

delivery time too long grasse a mondial relai

high prices and slow delivery times

Model delivered promptly. Compared to the price, the content (spare parts, quality...) is average. The assembly manual is not very good. The assembly descriptions are incomplete and the few photos are of poor quality. There isn't enough wood to finish the deck formwork, even though I've kept offcuts to a strict minimum. In short, average value for money.

a comis waiting for 3 weeks with no convincing answer

No complaints about the products, but it took a long time to receive my order (2 weeks).

Consideration and delivery time far too long

I placed my order on 07/01/2018 I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!

A boat model ordered was finally unavailable, but I wasn't warned. So the model was changed. An accessory kit sent incomplete then completed 8 days later. Finally, an order placed on December 10 was settled on January 12, after several exchanges by e-mail and several phone calls on my part. Nevertheless, a commercial gesture was noted: delivery of qq products in addition to my initial order. A 1st purchasing experience that did not disappoint me.

I placed my order on 07/01/2018 I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!

receiving a model with only the instructions and decals but without the assembly parts is very disappointing.

I order the paints and everything works fine. Then I get an e-mail telling me that one of the paints is missing and they give me a credit note (not a refund!) I get another e-mail, the paint is back in stock and I can recommend it and use my credit note... I recommend it and then, surprise, I'm charged shipping again (7.99€), which is a lot of money for a can of paint (plus I can't find where to use the credit). The next day, I see that they've assembled the 2 orders, but they didn't take away the 2nd shipping charge. But the funniest thing was that I received my parcel without the famous missing paint. no explanation, but the person was very kind and re-sent the order, which I hope will arrive soon. To get it I placed another order and after reading and rereading the pages I finally found it, but I need to improve the system and make sure I find it ju

Product purchased exceeds expectations the only problem is that it arrived a day later than marked but otherwise great.

Non-transparent company ( apparently Dutch company with shipping from Germany with email traffic via France ) relatively long shipping time 10 days. Ordered article was however completely in order.

The tube of glue did not correspond at all to my order...

Time to improve

Bonjour je trouve que payer plus de 13 euros pour recevoir un colis défectueux pour trouver des boîtes de figurines complètement eventre c'est dommage salutations nicolas bourguig

Hello, I received my order but I had ordered two ITALIERI N°2 brushes and two HELLER N°3 brushes and I only received one of each. Could you please send me the missing ITALIERI N°2 and HELLER N°3 brushes. Thank you very much. Stépha

Moderately happy with my purchase which is for a gift. The same product offered at two prices with almost 10 euros difference but only the more expensive one I finally bought was available to receive before Epiphany. The packaging arrived a little damaged and even produced a dent in the box of the model so they should improve the quality of the cardboard used. Good general catalog of this type of products. It is possible that I will buy again but I would like them to resolve these deficiencies.

I'm very satisfied with the service … I'm very satisfied with the service received although the price is expensive compared to other modeling websites.

When my grandson opened the package, he found a damaged plastic part = landing gear wheel.

I'm very satisfied with the service ... I'm very satisfied with the service received although the price is expensive compared to other modeling websites.