1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.
Response from 1001hobbies
Dear customer, We ship from France, our warehouse is in Normandy. Unfortunately the shipping delays by letter is sometimes quite long, we apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2017
Long delivery time. Moulding problem. Poster damaged
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2017
Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.
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Response from 1001hobbies
Dear customer, We ship from France, our warehouse is in Normandy. Unfortunately the shipping delays by letter is sometimes quite long, we apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
My opinion is mixed. they seemed very professional until I received my parcel of 8 paints with a completely dry pot of matt white inside. it wasn't even possible to stick the tip of a knife into it, so to speak. I contacted them by chat and the person suggested 2 times that I use solvent to dilute it!!!!! but it's as hard as a rock, it won't do any good to dilute it!!!!!! And when I ask for an exchange, no reply. I really wonder if he knows the paints he's selling. In short, you shouldn't order everything from them, especially with a commercial return like this that doesn't exist if you have a penny to your name.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
Does not meet delivery deadline
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
The product is of high quality, but it's unacceptable to charge for such poor gift-wrapping. It looks like a 5-year-old has wrapped it.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 26/12/2017
#NOM?
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 26/12/2017
Unfortunately, I can't rate the product as I gave it away. And it would be far too early to rate it. The delivery time was quite long at around three weeks. The money was transferred on 30.11.17 when I ordered it. The package arrived on 15.12.17. I don't know what happened between 30.11 and 11.12 when the package was announced but at least it was two weeks. Sorry.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 24/12/2017
The model ordered is beautiful ... BUT THE DELIVERY SERVICE was long and not optimal: I followed the route from France to Italy and saw that the package traveled in France in as many as 4 destinations ... until it arrived in Normandy then in Bergamo in Milan and finally in my city. So very long delivery time ...
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 23/12/2017
Products ok and packaging ok but on a suggestion level maybe it would be worth stating more realistic delivery time ando packaging. It took more than 3 days for a prompt delivery model. I placed the order on December 8 to receive it on the 20th. It seems a tad excessive as a timeline. On a general level, however, I am satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2017
a little long between order and delivery perfect parcel thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2017
The items ordered arrived in perfect condition. On the other hand, the website contains errors and the explanations are inadequate. The biggest problem is the delivery time. The waiting time is far too long.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 21/12/2017
Good buy. Shipping was quite slow. Almost 20 days to arrive
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 21/12/2017
Delivery time : several weeks ! Packaging : Good Info via Internet : Good Info by phone : No contact possible !
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2017
I was extremely disappointed and surprised to have to pay a $40 customs clearance fee. I didn't see this hidden fee anywhere on the
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2017
Too bad shipping costs are high
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 19/12/2017
Delivery time far too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2017
packaging very good .delivery correctbut order processing a little long but this may be due to an influx of orders due to peri
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2017
Product received! With much waiting 10 days!! and exaggerated postage 6€50!! Not to receive it at home but in a point relay! Disappointed with this first expedition
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2017
Some people are just unlucky.... For me, an order that was supposed to arrive within the week (for a birthday) was blocked because an accessory was missing...! After 15 to 20 calls and emails over 4 weeks, each time the parcel was supposed to leave the next day... I finally received it yesterday 1512. But with one detail missing... all that's missing are the glue and the paints that were ordered, paid for and not delivered !!!!!! I'm afraid I won't be able to make up for it by giving the gift a month after the Christmas date. I'm not
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2017
Quality products wide choice however you should put the actual delivery time. I am still waiting for a paint order placed 8 days ago with only available products and 24 hour delivery as advertised. Sincerely jf. Small error on your part, my order was delivered to the post office on December 21. I received it on December 22 because a reference was missing. That's why you gave me a credit note by removing the missing reference at my request.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2017
First order delivered on time. Second order took more than a week to send even though everything was in order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2017
I followed their email link to download ... I followed their email link to download my order is processed confirmation plus track my order I clicked on the link filled in the login details error message saying not registered with the company. I now don't know if and when I Will even recieve my order ?.
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Response from 1001hobbies
Dear customer, I do confirm your order has been validated. If you have any troubles with your account, please contact us: [email protected] Your order should be sent in a few days. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 2 out of 5
following a purchase from 16/12/2017
I followed their email link to download … I followed their email link to download my order is processed confirmation plus track my order I clicked on the link filled in the login details error message saying not registered with the company. I now don't know if and when I Will even recieve my order ?.
Response from 1001hobbies
Dear customer, I do confirm your order has been validated. If you have any troubles with your account, please contact us: [email protected] Your order should be sent in a few days. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2017
Too long a wait between order, payment and delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2017
Lack of communication due to stock shortage. 15 days for an order is a long time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2017
For 15 days I'm still waiting for my order !!! At least 10 reminders and no response!!!! I would never recommend 1001 maquette
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2017
Delivery in the time indicated but gift package ordered and paid and not made
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Verified Buyer
Rating: 2 out of 5
following a purchase from 10/12/2017
placed an order November 20th placed an order November 20th. Goods in stock, but I have yet to receive them, today is December 10th. My payment when through right away as order was confirmed. email saying order confirmation & processed & preparation on dec 30th. Still nothing, I used order number to check for it, and was informed no order has been placed. Still waiting!!!
Response from 1001hobbies
Dear customer, According to the tracking your order has been delivered to reception on the 8th of December. Please check with your neighbor or janitor. Best regards, The 1001Modekits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2017
placed an order November 20th placed an order November 20th. Goods in stock, but I have yet to receive them, today is December 10th. My payment when through right away as order was confirmed. email saying order confirmation & processed & preparation on dec 30th. Still nothing, I used order number to check for it, and was informed no order has been placed. Still waiting!!!
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Response from 1001hobbies
Dear customer, According to the tracking your order has been delivered to reception on the 8th of December. Please check with your neighbor or janitor. Best regards, The 1001Modekits Team
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 09/12/2017
As of today I have not received my order nor do I have any news of when I will receive it. I received an email on December 1st telling me that the order was being delivered. Today is the 9th and I have not received my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2017
For my first order, I'm satisfied with the equipment I bought. The only complaint I have is that you deliver within 24 hours, but I waited 8 days and sent a complaint by e-mail. My second complaint is that the labels on your products are all in Japanese, so there's no explanation of how to use them. Lastly, you practically force me to place a €59 order to benefit from free delivery. Why not offer a small package price, for example: paint brushes. So three points for improvement, but I
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 09/12/2017
They don't respect delivery they say 34days but a month passes I don't buy anything in this site anymore
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2017
see delivery times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2017
packaging ripped on arrival.the shipping costs are not in line with the quali
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/12/2017
Given the price, the sails could have been made of fabric instead of paper. What's more, the 10-day delivery time...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2017
Very long shipping time (more than 3 weeks) with no information about the reason (missing product) and no alternative proposed... Refund in the form of a credit note, but not including shipping costs for a new order... Several messages informing of product availability, but a site that refuses orders for a product considered to be out of stock... An efficient hotline that did its utmost to find a solution to this problem.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2017
very good site with promotions to follow regularly dispatch on time for my order a JEEP Willys Dragon 16 . RAS on the other hand I was able to realize that the price was very overvalued with 221 euros whereas in basic price it is with 150 euros on other sites to see less expensive with promotion how can one justify such a p
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Verified Buyer
Rating: 3 out of 5
following a purchase from 05/12/2017
When ordering When ordering, the image was misleading as it showed two bottles of Tamiya Airbrush Cleaner side by side for no other reason it seems than to suggest that you would get two for the price. Of course only one item arrived and when calculating postage and packing then the item was quite expensive.
Response from 1001hobbies
Dear customer, The image can indeed be misleading. We apologize for the inconvenience. As a compensation, we are happy to offer you a discount on your next order. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2017
When ordering When ordering, the image was misleading as it showed two bottles of Tamiya Airbrush Cleaner side by side for no other reason it seems than to suggest that you would get two for the price. Of course only one item arrived and when calculating postage and packing then the item was quite expensive.
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Response from 1001hobbies
Dear customer, The image can indeed be misleading. We apologize for the inconvenience. As a compensation, we are happy to offer you a discount on your next order. Best regards, The 1001Modelkits Team
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