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Rating: 2 out of 5
Parcel arrived open poorly packaged Crushed box Not great for a
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 685 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2 and 3 stars
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Rating: 3 out of 5
Parcel well received but promise of delivery under 24H whereas I received my parcel more than 72h after the order.
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Rating: 3 out of 5
long delivery and small assembly problem compared to the plan. very good product i am very satisfied. i am a beginner.
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Rating: 3 out of 5
too often parcels are announced as arriving at a relay point but..... Nothing, so three trips of 20 km each and a significant increase in costs.
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Rating: 2 out of 5
I ordered 1/48 scale decals but I got ... I ordered 1/48 scale decals but I got 1/32 instead. So I sent them back in the hope that they would fix this mix-up.
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Response from 1001hobbies
Dear customer, The scale indicated for the product you ordered is 1/32. Perhaps you made a mistake when ordering. We will issue a voucher as soon as we receive the returned product. Best regards, The 1001Modelkits Team
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Rating: 2 out of 5
I ordered 1/48 scale decals but I got … I ordered 1/48 scale decals but I got 1/32 instead. So I sent them back in the hope that they would fix this mix-up.
Response from 1001hobbies
Dear customer, The scale indicated for the product you ordered is 1/32. Perhaps you made a mistake when ordering. We will issue a voucher as soon as we received the returned product. Best regards, The 1001Modelkits Team
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Rating: 3 out of 5
I am satisfied with my order and it arrived quickly but you should put more glue in the package.
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Rating: 3 out of 5
Shipping cost is much to high Shipping cost is much to high, I can get the identical product from Japan [gunze paint] for a fraction of the cost, but when your in a hurry you pay. I do like your site very much but can't afford you very often. - Bill Kushmick, USA
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Response from 1001hobbies
Dear customer, Unfortunately the shipping costs are quite high as we ship from France. We are currently seaching for new shipping methods in order to be able lower those costs. Best regards, The 1001Modelkits Team
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Rating: 3 out of 5
Shipping cost is much to high Shipping cost is much to high, I can get the identical product from Japan [gunze paint] for a fraction of the cost, but when your in a hurry you pay. I do like your site very much but can't afford you very often. - Bill Kushmick, USA
Response from 1001hobbies
Dear customer, Unfortunately the shipping costs are quite high as we ship from France. We are currently seaching for new shipping methods in order to be able lower those costs. Best regards, The 1001Modelkits Team
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Rating: 3 out of 5
I am very satisfied with your service
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Rating: 2 out of 5
Painting well packed but big problem of delivery which obliged me to seek my parcel during two day in diferent post office whereas I paid 7€ of carriage costs (more expensive than my comand
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Rating: 3 out of 5
Relay point problem with difficulty logging in to change the drop-off location, knowing that the problem notice arrived rather late. On the other hand, nothing to say about the co
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Rating: 3 out of 5
Parcel well received but some components are detached from their support in the pouch and are therefore loose and difficult to identify.
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Rating: 2 out of 5
Poor site management. Item displayed as available and in fact not available order placed on hold for missing item therefore delivery too late this is not the purpose of ordering on the net.
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Rating: 3 out of 5
So far, so good and let's keep it that way
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Rating: 3 out of 5
no sms when the parcel arrived quite disappointed i'm sorry but no i was not warned that my parcel was at the poi
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Rating: 3 out of 5
I modified my initial order of 2 models the next day by phone, adding a 3rd model which I also paid for. This change was not taken into account immediately because I received a message saying that a package had been sent with 2 models. I had to call and my 3rd model was sent to me in another parcel at no extra cost. Very satisfied with the very good condition of
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Rating: 3 out of 5
a can of paint opened in my parcel.................. the rest is fine
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Rating: 3 out of 5
Please review my letter addressed to you. It's not your fault, especially, but the chain system must be working properly, otherwise it's very messy.
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Rating: 3 out of 5
one parcel out of two is always blocked at customsfor lack of invoicenot later than my last parcel which I've been waiting forblocked for a weekI'm getting fed up!!!!!
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Rating: 2 out of 5
bonjour je suis decu de ma commande car j'ai commander 4 colle et payer j'en est recu 2 c'est du vol arnaque il faut me remboursait les 2 colle payer
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Rating: 2 out of 5
I'm not at all satisfied with the product I marked in metal and received in plastic ..... I would never recommend this site again.
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Rating: 2 out of 5
Still waiting for the parcel sent by Relay on 3072017 received on 6 072017 at the customer collection point. At the reception point today on 17072017 she said she had received nothing. I phoned Relay Belgium, who confirmed that the parcel had been at my disposal since 6072017.
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Rating: 3 out of 5
Shipping took a bit long, then it was impossible to order the same product several times in one order (display out of stock as soon as we put in more than 1), so shipping costs were added and in the end we had to order one item at a time... (or I don't know mea culpa) But all in all, it was fine.
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Rating: 2 out of 5
It took over 2 weeks until the figures in stock arrived.
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Rating: 2 out of 5
Package sent on time as advertised on the website. However the packaging was too light, I had ordered 30 small pots of paint which were placed loose in a simple bubble envelope. I had also ordered a decal sheet which was placed unprotected in the middle of the pots, so it arrived crumpled. The free poster is crumpled too, and good to go.
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Rating: 3 out of 5
Never mind, mustn't grumble..... The canopy took a while to arrive, which is not an issue, but when it did come, it had been crushed in the post. Never mind, I found a suitable piece at the bottom of my spares box..... well wrapped.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Please send us some pictures of the damaged item so we can solve the issue: [email protected] Best regards, The 1001modelkits team
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Rating: 3 out of 5
Never mind, mustn't grumble..... The canopy took a while to arrive, which is not an issue, but when it did come, it had been crushed in the post. Never mind, I found a suitable piece at the bottom of my spares box..... well wrapped.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Please send us some pictures of the damaged item so we can solve the issue: [email protected] Best regards, The 1001modelkits team
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Rating: 2 out of 5
Benpas glop! According to Colissimo you didn't pass on my full address - they only had 270 bd de Ste Marguerite 13009... it's the business address of the CHU Ste Marguerite but it was missing the precise place where I work... whereas on the 1st delivery everything went fine.... ??? Pavilon Solaris result => parcel supposedly delivered but I don't know where I called Colissimo ... they're going to try to contact the delivery man to find out where he dropped the parcel off at 6.30pm... what I do know is that the secretary's office was closed! I left at 9.15pm... without my parcel and on vacation for 4 weeks...not glop! Aff
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Rating: 2 out of 5
Model ordered in black, arrived in burgundy ...........
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Rating: 3 out of 5
The first parcel was lost and it took long. Well it took a long time and some exchanged emails. And some mails wanted to charge an order that wasn't mine. Well but in the end things tirnef out OK. I have my desired stuff.
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Response from 1001hobbies
Dear customer, We are glad you finally received the products. We apologize for the inconvenience and delay due to the first parcel being lost. We did our best to get another one sent as soon as possible. Best regards,
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Rating: 3 out of 5
The first parcel was lost and it took long. Well it took a long time and some exchanged emails. And some mails wanted to charge an order that wasn't mine. Well but in the end things tirnef out OK. I have my desired stuff.
Response from 1001hobbies
Dear customer, We are glad you finally received the products. We apologize for the inconvenience and delay due to the first parcel being lost. We did our best to get another one sent as soon as possible. Best regards,
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Rating: 3 out of 5
Order received promptly and compliant. I had given my husband a ""Duesenberg"" from ""Monogram"" (plastic and metal) but I had so many problems finding colors that matched the list I found with the assembly plan... Black white no problem, but for red tan brown light brown green silver what a headache! That won't stop me from coming back to you if I need products. If I'd had the chance, I'd have put in 3 Ã
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Rating: 2 out of 5
I've been waiting for a refund for an order for over 20 days, no communication from 1001 maquettes, no reply to my email, seriousness is not 1001 maquette's strong point.
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Rating: 2 out of 5
Enough over the handling and especially the wait of 2 weeks instead of one with a dhl supplement of 1999€ in order to receive normally quickly... Hoping not to be outdone by the new order
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Rating: 2 out of 5
I was disappointed when I received my parcel because it was open due to the fact that the scotch tape had been put on incorrectly. Fortunately, it contained everything I needed.
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Rating: 2 out of 5
the gift arrived 2 days late. On the other hand, the car circuit is very good and my grandson is happy. You just need to improve your delivery times
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Rating: 3 out of 5
delivery time too long
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Rating: 2 out of 5
Having placed an order for Father's Day, I still haven't received the parcel, which has taken far too long to arrive, a week after I placed the order.
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Rating: 3 out of 5
Availability can be improved: when I ordered an item""in stock"" it was no longer in stock at the time of preparation, which therefore took 4 to 5 days. Otherwise, nothing to say about the information and communication provided to the customer about his order being prepared. The packaging of the parcel was absolutely perfect.
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