Customer reviews of 1001hobbies

Product conforms to the order and the delivery time was respected. I appreciated the message informing me of availability at the collection point, which is becoming more widespread. On the other hand, which explains the low overall score, the packaging is particularly defective: fragile cardboard, leading to partial crushing of the parcel, closing of the parcel with unprofessional green adhesive tape not suitable for long-distance transport, leaving access to the i

I had to take a glossy white and a glossy red (my order was urgent) so I took these 2 colors in my order as I had no choice. Disappointed for my first order. Sincerely

Good materialbut don't be in too much of a hurry to receive the order(11 days).stock management needs to be improved as too many basic products are out of stock.

order left 1001 maquettes on 10022017 and not yet received at 21022017. inquiry at Mondial Relay after my call. Delivery by Mondial relay not to be repeated.

Product ordered and never received. I was always the one who had to ask for news: the company is not responsive at all in responding to emails. Fortunately paid by PayPal and therefore refunded. I waited over a month to write this review to give the company a chance to fix the problem--not even an apology from them.... I rarely leave reviews but in this case I was taken for a ride so it seems only fair to let them know.

Delivery time to Switzerland too long

For a basic order (all the items ordered were supposed to be in stock) it took me 6 phone calls and several messages to get the situation sorted out, as the site announced that the order was being prepared but not dispatched. The reason given was that certain products were not in stock (I repeat that everything was in stock at the outset). After more than a month, the order was finally received. That's a long time! I'm not a grudge-holder, I'll place another order to see if I can get it.

models are insufficiently protected and boxes arrive damaged.

Efficient order processing ... but disappointed that the description of the products ordered was not precise enough ... overall not sati

Very bad because I placed the order on the 8th and it still hasn't arrived. And they have not called me on any of the phone numbers I provided.

I found the same model cheaper. As for the gift, it was so ugly that it went straight into the garbage can. From now on, I'll buy a

Communication is absent ... I have sent two emails and was answered only after receiving the package with the model besides the most broken ...

Parcel received several days later than announced. In addition, no care was taken when packing. The products are bulk-packed in plastic sleeves. Neither more nor less

After 20 days from the accepted order and 2 ignored inquiries I am notified that a box is no longer available and that it would finally be shipped. A Christmas gift for a child thus became a gift for Epiphany! The reorder of the missing box was processed beyond the expected delivery time and with package thrown inside the condominium garden....

Good choice of products but wait time-cost a bit long. Package well taken care of and product safe.

Disappointed for the delivery it did not correspond to the dates given and no mail of excu

I ordered a tube of cyberbond glue and I can't get a drop out.

Ordered and paid for on 18.1.2017. Delivery time max. 2 weeks. 3.2.17 Request where the goods are. No reply. Still no goods today and still no reply. Too bad I imagined it would be different. NEW: On 8.2.2017 I finally received a message: The product you ordered is not available. You will receive a voucher for the amount paid. I requested a refund to my credit card. I wonder if this will be done. Legally it should work that way because I never said that I would or want to buy more products from 1001 modellbau. I DON'T WANT TO EITHER. 16.2.2017 the payment was credited. I think that's supppper. Thank you and my recommendation. It started out badly but the company finally acted positively.

I had the opportunity to place two orders on the site with great difficulty. Both times my children gave me a gift card for my birthday and for Christmas. Each time I had to enter the coupon number, I got an error message saying that the coupon was invalid or something! So to be able to validate my order I had to contact "" 1001 MAQUETTES""? This is where another big problem arises for me. The service is unreachable by phone when you send an email: no answer!!!. After 15 days of calls, we manage to get someone on the phone or in chat! Miraculously, we managed to integrate the coupon that had supposedly been deactivated, and finally we were able to validate the order... Personally, I'd never order from this site again, because the customer service is deplorable and the delivery times are not respected.

This is my first model. The delivery time is very long. And I'd rather do it twice than once. You have to order the paints after you've received the model.

Ordered and shipped at 24012017 Today 06022017 got delivered why such a long shipping time ???????

delivery times do not correspond to those specified in the order

the product corresponds to my order but waiting more than 10 working days when the product is marked as available is far too long.....

Delivery time longer than announced at time of order. otherwise satisfied.

no explanation of how to use the decals

the model supplied has no instructions in French, only in English and Japanese. For a 12-year-old, this is not at all practical!!! even with the assembly sketches. A phone call to 1001 maquettes confirmed the absence of French instructions and the impossibility of obtaining them. I don't recommend this site and I personally wouldn't repeat the experience of a new one.

No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.

No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.

Impossible to hold silver paint (N°11) on plastic. For the other colors, acrylic paint leaves traces on the brush and dries very quickly (perhaps you need to add an additive like white spirit or alcohol?). No problems with dispatch

I bought a model as a present for my husband and surprise, when you open it and look at the cardboard, there's no paint or glue for the price you're paying. In other stores, when you buy a model, you get everything inside. Really disappointed

Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.

Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.

Goods received from France after approx. 1 week. Unfortunately, it was not clear anywhere that it came from abroad. In addition, there was also a wrong article that was even cheaper than the one I ordered. I received no reply to 3 emails, but the other items I ordered were OK.

Reference error on delivery but quick refund for lack of similar product

lousy communication when attempting to elicit info from the company via email it was absolutely and categorically ignored. Other than that, the item that was ordered was shipped on time and arrived in time.

lousy communication when attempting to elicit info from the company via email it was absolutely and categorically ignored. Other than that, the item that was ordered was shipped on time and arrived in time.

No delivery, no reply to the 2 emails sent, parcel number indicated unknown to the Post Office, no explanations, NOTHING. I will not repeat the experience and reserve the right to give my opinion on the appropriate forums.

I chose this model because it was suitable for beginners but too difficult for my 11-year-old son.

Too bad no feedback on the messages left on the site.

All the jars of model paint had a very sticky barcode label, so all the jars remained sticky.