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Rating: 3 out of 5
I asked for orange brillant email but received aqua color. I sent a message to report it but no response. dom
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 683 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2 and 3 stars
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Rating: 3 out of 5
I have emailed several times with a specific question and have never received a reply.
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Rating: 3 out of 5
Les comondes viennes apret un moi s
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Rating: 2 out of 5
Poor quality model arrived broken
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Rating: 2 out of 5
Prices more expensive than on another site. Gift wrapping neither done nor to do...
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Rating: 3 out of 5
waiting 3 weeks for a sticker page is a bit long. moreover, they send me an sms to inform me that the parcel has been shipped and that an sms will follow with the reference for tracking, but I haven't received anything, so I had to contact you to get it. as for the rest, the packaging and the product are fine.
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Rating: 2 out of 5
Lack of contact for the follow-up of my order after several calls company on leave ... strange for a company model my order n 94035 delivered in relay point ... not
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Rating: 3 out of 5
Package received in 1 week
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Rating: 2 out of 5
When I placed my order, a figurine was supposedly offered, but I later realized that this figurine had been invoiced, despite a message sent to this effect. This figurine, which I had not ordered, was not removed, but was indeed invoiced.
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Rating: 3 out of 5
A Wee Bit Disappointed I did receive my item when expectedbut was disappointed that my rather expensive items arrived bent with only a bubble mailer to ""protect"" them. Items were metal and flexible but are not meant to be sharply bent. A piece of cardboard in the envelope could have prevented all of that and not added much to the weight. Paid $20 for shipping to America and expected a bit more care for the price.
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Rating: 3 out of 5
A Wee Bit Disappointed I did receive my item when expectedbut was disappointed that my rather expensive items arrived bent with only a bubble mailer to ""protect"" them. Items were metal and flexible but are not meant to be sharply bent. A piece of cardboard in the envelope could have prevented all of that and not added much to the weight. Paid $20 for shipping to America and expected a bit more care for the price.
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Rating: 2 out of 5
If I hadn't paid via PayPal, I would probably still be waiting for my shipment. Order dated 06.12.2016. No response to my emails either. Only after contacting PayPal did I receive a response. The shipment (letter) was delivered on 22.12.2016.
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Rating: 3 out of 5
The tracking of orders is correct, the speed of response is also correct but on the other hand delivery times are relatively long.otherwise RAS good holiday season. Sincerely
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Rating: 3 out of 5
10 days to ship my order. I received a bunch of emails from them, one missing a product, one not validating my order even though I had been charged. I had to call them to clear things up, and after 15 days, when I received my order, I was disappointed because the boxes weren't in good condition. 15 days of receiving emails every day for nothing, duplicates and triplicates... Basically a
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Rating: 2 out of 5
After ten days since payment. I have not received my first order. This does not encourage me to continue shopping.
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Rating: 3 out of 5
Satisfied with the product but disappointed not to have obtained the answer to the question asked by e-mail and telephone concerning the size of the figurines. This information is not noted on the site, so we only found the dimensions when we received the box.
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Rating: 3 out of 5
The product arrived well but it took too long.
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Rating: 3 out of 5
Basically everything's fine, but on the online store some items are wrong, the illustration obviously doesn't match the title. The contact form doesn't give any answer after the automatic acknowledgement, but I received copies of messages from several other customers! ? One of my items was out of stock, so it's getting complicated and hasn't been resolved yet. I recommend the site but there's still work to be done to keep up with the big competitor b
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Rating: 3 out of 5
too slow 15 days for a delivery expected in max 6 days well seen!!!
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Rating: 2 out of 5
Delivery time too long for basic items
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Rating: 3 out of 5
the 1st order arrived very quickly (5 days) the second despite availability is still not here although the order was placed the same day as the 1st is the 2
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Rating: 3 out of 5
I am still waiting for my package. I can't tell you about the product! I don't think I'll be recommending you, the delivery times are much too long. Products from abroad have a shorter delivery time. The model I ordered was marked in stock...To make a gift you have to plan a long, long time in advance. I just hope it arrives on time... Dear consumers be
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Rating: 2 out of 5
Even after the second request for a few articles, there has been no response to date. LNF is not a common abbreviation in model making... not even outside Germany! The descriptions of the articles are extremely poor. It would be important to me if I knew what I was buying... Describing a Microflyer as unequipped when probably only the transmitter is missing is extremely clumsy! Sorry, I am also used to German quality in the description...
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Rating: 2 out of 5
Order placed on 91116. After 3 weeks, your order is in progress. I send an email via the 1001 website. No reply. I phone a week later. I haven't received my email... Error""référenceme""... Why didn't you realize that the order was blocked? The parcel is delivered to the relay after a month... I haven't opened the box, it's for a gift but it's not much for 6.
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Rating: 3 out of 5
Fast, quality service. It's a pity that the products aren't more detailed (very important paint listing).
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Rating: 3 out of 5
hello order without problem but lack of communication to inform the buyer that his package has arrived at the relay point.
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Rating: 2 out of 5
The model I ordered was exactly what I expected. However, the package was not sufficiently protected. The cardboard box arrived totally crushed and the model slightly damaged.
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Rating: 3 out of 5
Disappointed, but not with the model, delivery took almost a month - I wasn't expecting that! It was difficult to follow up at first. I hope this is an isolated case. Product conforms
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Rating: 3 out of 5
I ordered all the models in 172 and received one in 148 on the site, which is the size I requested. The parcel was otherwise correct and the delivery time respected.
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Rating: 3 out of 5
An order shipped to another customer, no information on my current order if I don't contact the service, and in the end a product that is no longer available.... it was a very, very bad start. In return I negotiated a more expensive product without paying more, which was granted and sent by colissimo to my home for the same price. Good commercial reaction but it's distressing to devo
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Rating: 3 out of 5
poor I had to chase to find where my purchase was. If you do use them, only use paypal or some other system which allows you to chase them effectively or get your money back. They use Hermes as one of their carriers, difficult to judge where your parcel is as they don't update their system correctly.
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Rating: 3 out of 5
poor I had to chase to find where my purchase was. If you do use them, only use paypal or some other system which allows you to chase them effectively or get your money back. They use Hermes as one of their carriers, difficult to judge where your parcel is as they don't update their system correctly.
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Rating: 3 out of 5
No paint refs with models when ordering. That would be a plus!
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Rating: 2 out of 5
Delivery times are often too long. Last order not yet received Salutati
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Rating: 2 out of 5
I received a delivery and the packaging, which was not damaged, contained only air. There is also no contact person at the company, you always have to address the company as 1001 modellbau. You have to pay in advance and then you only get air, the EU has come a long way in Europe, something that didn't exist 30 years ago. I can do without such a Europe. I paid over 30 EURO for air from France. Now I have received the same model in Germany with postage for 1495 euros. I will never order anything from abroad again.
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Rating: 3 out of 5
The site communicates that it will ship the item in 4 days while it was shipped 10 days later only after a reminder from me.
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Rating: 2 out of 5
After ordering products with a delay of 4 to 6 days I waited more than 12 days for delivery without excuse or commercial gesture Price not particularly advantageous sufficient behavior and impossible to phone I wait for a gesture but do not dream
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Rating: 2 out of 5
Delivered incomplete, lacking nylonfixing root screws, oxidized metal parts, instructions? did you say instructions? And what's more, the fuselage is broken. Site contacted reacted within a day and returned the goods. A box
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Rating: 2 out of 5
The paints are out of date, they are all dry and unusable.
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Rating: 2 out of 5
Very good model. The problem was that we had ordered in advance for a birthday and on the day the package had still not arrived. It arrived 5 days later than the initial deadline.
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