Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Delivery time approx. 3 weeks. In between, several e-mails that the item was temporarily unavailable but had been ordered. Then another shipping confirmation etc. However, I had already been informed in advance by friends that the delivery time with this supplier is quite long. The quality of the badge I ordered was mediocre. The clasp (plastic!) broke the first time I used it. But the badge itself was ok.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 09/06/2016
I placed an order 13 days ago and still haven't received it. I paid a surcharge to receive it earlier by DHL and it doesn't seem to have done me any good. I have sent an email to find out something and have not yet received a reply. I am not at all happy
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/06/2016
Order registered on 21-05 Payment validated on 25-05 Still not delivered (by post) on 08-06 No comm
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2016
impressive description of models (e.g. vacuform resin plastic) and rather long shipping times (approx. 1 week for order preparation + transit time)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2016
Very well-stocked site, lots of choice. Prices remain reasonable. However, I have often had problems with the delivery of orders (deadline not met or order signed""delivered"" but not arrived). I have contacted customer service for information, but they have never replied.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2016
Very average customer service by phone...late delivery and no respect for invoice requests when it's a gift.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2016
Would an additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
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Response from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/05/2016
#NOM?
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Verified Buyer
Rating: 3 out of 5
following a purchase from 30/05/2016
Would a additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
Response from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 29/05/2016
The delivery time was very long despite the express order (surcharge). Ordered 18.052016 delivered 27.05.2016.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2016
You don't put something on sale that you don't have and know you won't get.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 28/05/2016
Very bad experience
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2016
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 26/05/2016
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2016
A label error on the online catalog made me order a Dutch grenadier (already in my possession) when the advert showed a grenadier of the Guards...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2016
I can't give a review because I haven't received my order yet. I expect another review in 2 weeks. Having said that, the site is very good with lots of c
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2016
On an order, the same product cannot be found with the reference ordered. A significant increase despite a posted reduction with a varying reference? Receipt of an advertised product with 3 cars? I don't really understand how you work, even though I'm satisfied with the various orders I've placed so far? Maybe the last one.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/05/2016
Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.
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Response from 1001hobbies
Dear customer, You should receive your order this week. Please contact us directly at [email protected] if you still have not received anything next week. Best regards, The 1001modelkits team
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 19/05/2016
Unacceptable I have not received shipment especially with how expensive it is to ship.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 19/05/2016
Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.
Response from 1001hobbies
Dear customer, You should receive your order this week. Please contact us directly at [email protected] if you still have not received anything next week. Best regards, The 1001modelkits team
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 14/05/2016
I ordered and paid for a modeling item after 16 days I still have not received
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/05/2016
In my order, a model included paint pots, one of which was leaking ... the result is obviously visible, the box containing the pots being transparent. Alas, not sending a faulty product is obviously not an objective. It's all the more annoying because it's impossible to make a simple complaint via your order history in my account.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2016
order received quickly but the product received is not the product ordered
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/05/2016
Request for information person does not answer. so bad communicatio
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/05/2016
The product I ordered on April 25th was supposedly dispatched on the 27th! To date (May 5th) I still haven't received anything! After contacting the service department, I was advised to wait for the product to arrive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2016
Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 04/05/2016
Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 03/05/2016
Long delivery time
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/04/2016
I am satisfied with the delivery and the goods.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2016
but unfortunately the paintwork leaves something to be desired in visible places
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/04/2016
I still haven't received my order after more than 2 weeks!... No information from 1001 maquett
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2016
I was expecting a totally different packaging... I thought the small jars were at least 30-50ml and not 14ml... Given what I had to make. Nothing to say about the pro
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2016
Delivery time too long too bad but wide choice of models
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2016
I'm a bit disappointed with my order, there's no paint and they're small compared to the scale.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2016
no answer to questions and unreachable by phone.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 27/03/2016
Item has been returned to the delivery address B2C Europe (Belgium) NV Robert Bosch Str.999 D-48268 Greven.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2016
Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience, please note we are a French company and some technical issues may occur, causing an automatic message to be sent in the wrong language. We are glad you are satisfied with the product and delivery. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 26/03/2016
Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience, please note we are a French company and some technical issues may occur, causing an automatic message to be sent in the wrong language. We are glad you are satisfied with the product and delivery. Best regards, The 1001modelkits team
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 24/03/2016
only small problem the fairly long time elapsed between ordering and receiving the material orderedpositive note wide selection of products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2016
Delivery for a product in stock takes more than 5 days. In addition, no response to 3 messages. Once the order has been placed and paid for, there is no longer a DOM contact.
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