English 
A
Rating: 3 out of 5
You don't put something on sale that you don't have and know you won't get.
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 682 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
Translated reviews
V
Rating: 3 out of 5
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
A
Rating: 3 out of 5
A label error on the online catalog made me order a Dutch grenadier (already in my possession) when the advert showed a grenadier of the Guards...
Translated reviews
A
Rating: 3 out of 5
I can't give a review because I haven't received my order yet. I expect another review in 2 weeks. Having said that, the site is very good with lots of c
Translated reviews
A
Rating: 3 out of 5
On an order, the same product cannot be found with the reference ordered. A significant increase despite a posted reduction with a varying reference? Receipt of an advertised product with 3 cars? I don't really understand how you work, even though I'm satisfied with the various orders I've placed so far? Maybe the last one.
Translated reviews
A
Rating: 2 out of 5
Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.
Translated reviews
Response from 1001hobbies
Dear customer, You should receive your order this week. Please contact us directly at [email protected] if you still have not received anything next week. Best regards, The 1001modelkits team
C
Rating: 2 out of 5
Unacceptable I have not received shipment especially with how expensive it is to ship.
Translated reviews
V
Rating: 2 out of 5
Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.
Response from 1001hobbies
Dear customer, You should receive your order this week. Please contact us directly at [email protected] if you still have not received anything next week. Best regards, The 1001modelkits team
A
Rating: 2 out of 5
I ordered and paid for a modeling item after 16 days I still have not received
Translated reviews
A
Rating: 2 out of 5
In my order, a model included paint pots, one of which was leaking ... the result is obviously visible, the box containing the pots being transparent. Alas, not sending a faulty product is obviously not an objective. It's all the more annoying because it's impossible to make a simple complaint via your order history in my account.
Translated reviews
A
Rating: 2 out of 5
order received quickly but the product received is not the product ordered
Translated reviews
A
Rating: 2 out of 5
Request for information person does not answer. so bad communicatio
Translated reviews
A
Rating: 2 out of 5
The product I ordered on April 25th was supposedly dispatched on the 27th! To date (May 5th) I still haven't received anything! After contacting the service department, I was advised to wait for the product to arrive.
Translated reviews
A
Rating: 3 out of 5
Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.
Translated reviews
V
Rating: 3 out of 5
Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.
C
Rating: 3 out of 5
Long delivery time
Translated reviews
V
Rating: 3 out of 5
I am satisfied with the delivery and the goods.
Translated reviews
A
Rating: 3 out of 5
but unfortunately the paintwork leaves something to be desired in visible places
Translated reviews
A
Rating: 2 out of 5
I still haven't received my order after more than 2 weeks!... No information from 1001 maquett
Translated reviews
A
Rating: 3 out of 5
I was expecting a totally different packaging... I thought the small jars were at least 30-50ml and not 14ml... Given what I had to make. Nothing to say about the pro
Translated reviews
A
Rating: 3 out of 5
Delivery time too long too bad but wide choice of models
Translated reviews
A
Rating: 3 out of 5
I'm a bit disappointed with my order, there's no paint and they're small compared to the scale.
Translated reviews
A
Rating: 3 out of 5
no answer to questions and unreachable by phone.
Translated reviews
V
Rating: 2 out of 5
Item has been returned to the delivery address B2C Europe (Belgium) NV Robert Bosch Str.999 D-48268 Greven.
Translated reviews
A
Rating: 3 out of 5
Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.
Translated reviews
Response from 1001hobbies
Dear customer, We apologize for the inconvenience, please note we are a French company and some technical issues may occur, causing an automatic message to be sent in the wrong language. We are glad you are satisfied with the product and delivery. Best regards, The 1001modelkits team
V
Rating: 3 out of 5
Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience, please note we are a French company and some technical issues may occur, causing an automatic message to be sent in the wrong language. We are glad you are satisfied with the product and delivery. Best regards, The 1001modelkits team
A
Rating: 3 out of 5
only small problem the fairly long time elapsed between ordering and receiving the material orderedpositive note wide selection of products
Translated reviews
A
Rating: 3 out of 5
The products are well packaged and arrive correctly. The only problem is the deplorable delay of my delivery. 10 days is far too long. When you compare with other companies who are also from France the delivery time is 2448H maximum. For the rest I'm happy.
Translated reviews
A
Rating: 3 out of 5
Delivery for a product in stock takes more than 5 days. In addition, no response to 3 messages. Once the order has been placed and paid for, there is no longer a DOM contact.
Translated reviews
A
Rating: 3 out of 5
Correct choice and prices, but delivery takes far too long. I thought everything was out of stock even though it was Ok when I placed my order. No apology, no commercial gesture for this inconvenience. Too bad, because this evening seems very complete and tre
Translated reviews
A
Rating: 3 out of 5
Hello very satisfied with the choice and quality of delivery remains I think to improve the delivery time after acceptance of payment (which is very fast even by check sent the day of the order) for equipment in stock. S
Translated reviews
A
Rating: 3 out of 5
one of the bruises I ordered has expired or has been improperly stored
Translated reviews
A
Rating: 2 out of 5
Long wait for decals Going on 3 weeks and order is a no show!
Translated reviews
Response from 1001hobbies
Dear customer, Your order was sent on the 01/03/16, 4 working days after you placed your order. You chose the delivery by letter which is quite long as we are based in France. Best regards, The 1001modelkits team
A
Rating: 3 out of 5
Spray paint ordered on Sunday and still nothing on Friday, even though it was sent to France. It's certainly not their fault but using colissimo these days is a heresy when you see their quality (if I may say so).
Translated reviews
V
Rating: 2 out of 5
Long wait for decals Going on 3 weeks and order is a no show!
Response from 1001hobbies
Dear customer, Your order was sent on the 01/03/16, 4 working days after you placed your order. You chose the delivery by letter which is quite long as we are based in France. Best regards, The 1001modelkits team
A
Rating: 2 out of 5
Still have not received the decal package Have not received the decal package. You have been good in processing order and keeping me I've what I bought.formed but bottom line is I still dont ha
Translated reviews
Response from 1001hobbies
Dear customer, Unfortunately the shipment by letter that you chose can take several days to arrive to the US as we ship from France. You should receive your order in a few days. Do not hesitate to send us an email ([email protected]) if you have not received it by the end of next week. Best regards, The 1001modelkits team
V
Rating: 2 out of 5
Still have not received the decal package Have not received the decal package. You have been good in processing order and keeping me I've what I bought.formed but bottom line is I still dont ha
Response from 1001hobbies
Dear customer, Unfortunately the shipment by letter that you chose can take several days to arrive to the US as we ship from France. You should receive your order in a few days. Do not hesitate to send us an email ([email protected]) if you have not received it by the end of next week. Best regards, The 1001modelkits team
A
Rating: 3 out of 5
Parcel received in good conditionbut inner packaging a little fragile resulting in leaks in the protective caps needles stuck in the caps big loss of
Translated reviews
V
Rating: 2 out of 5
I am very unhappy with delivery time. I ordered a sheet of decals for an older 1:48 scale B-17 kit on 2/10/16. The kit was 90% complete but the kit decals were too old. On 2/18/16 I sent a message requesting status and saying that if the decal sheet was not in stock I would select a different one. On 2/19/16 I received an email saying it shipped and they would notify me of a tracking number. It is now 3/2/16 and I have not received a tracking number or the decals. This is not acceptable and I will know better in the future not to order from 1001 models.
Response from 1001hobbies
Dear customer, Unfortunately the shipment by letter that you chose can take several days to arrive to the US as we ship from France. You should receive your order in a few days. Do not hesitate to send us an email ([email protected]) if you have not received it by the end of next week. Best regards, The 1001modelkits team